Street Smart Product Manager

SEPTEMBER 9, 2017

What’s the #1 KPI you should sign up for as a product manager? It’s not on-time delivery, the number of bugs or features per release, innovation success, speed-to-market, sprint velocity, uptime, or even customer satisfaction. Those are interesting to track, but none of […].

KPI 101

KPI Product Manager Product Management Customer Satisfaction 101

Product Management University

JANUARY 19, 2023

An expanding portfolio requires stronger collaboration among product managers to ensure customers get what they need: solutions that deliver quantifiable value at a level higher than just the users. That means each product becomes a lever to forming solutions that are the highest value in those chosen market segments.

B2B 130

B2B Strategy Product Strategy Customer Experience 130

ProductPlan

AUGUST 17, 2020

I’ve seen several different approaches, including themes that align with high-level business goals (acquisition, growth, customer satisfaction, etc.) or more granular focus areas like the example in Jim Semick’s article of increasing satisfaction within a user persona group. The Customer Journey Framework.

Onboarding KPIs 105

Onboarding KPIs Roadmap Customer Experience KPI 105

ProductPlan

JUNE 19, 2020

In our webinar Product Managers: Treat your Strategy as a Product , Hadrien Raffali discusses the importance of tracking market activity and tweaking plans accordingly. What is the order, what are the customer needs, and what is the value chain for this?”. What does a Good Strategy Look Like?

Product Strategy 103

Product Strategy Strategy Research Software Technical Review 103

ProductPlan

AUGUST 7, 2020

My Journey Transitioning from Engineering to Product Management. I worked 9+ years in software development, leading sizeable cross-functional engineering teams across time zones. Then, I started gravitating towards product strategy questions, like, “Why am I building products?, Who am I building for?,

Engineering 111

Engineering Leadership Customer Experience Feedback Software 111

Oren Steinberg

MAY 3, 2018

How to set product KPI without being limited by data? Why do we base product KPI on data to begin with . Product KPI is defined so we can measure how well the new feature works or resolve an AB testing. Defining product KPI based on existing data is like looking for the solution under spotlight.

KPI 64

KPI User Testing Product Research Product Strategy 64

Product Management Lessons from the Trenches

SEPTEMBER 11, 2018

As the PM, your job is to find out how the campaign is performing, how the feature is working, how users are reacting to the new feature, what impact has the feature had your engagement and business KPIs, etc. That’s where investing time and energy into building an operations dashboard will pay dividend for years to come.

Data Visualization 170

Data Visualization Dashboard User Testing KPI 170

Roman Pichler

APRIL 13, 2021

Key performance indicators (KPIs) are metrics that measure how your product is doing. Effective KPIs help you understand if your product is creating the desired value for the users, the customers, and the business. Without KPIs, you end up guessing how well your product is performing.

Feedback Software 156

Feedback Software Data Visualization Analytic Tools Research Software 156

ProductPlan

JULY 10, 2020

Thinking back, it’s surprising that it was only about five years ago that I had an important epiphany that would alter the trajectory of our company’s product strategy and my career. Over 20% of customers took the time to praise the product’s ease of use every month in our Net Promoter Score (NPS) surveys.

Customer Experience 71

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 71

Sachin Rekhi

JUNE 18, 2015

Over the past year at LinkedIn I developed a strong appreciation for using Net Promoter Score (NPS) as a key performance indicator (KPI) to understand customer loyalty. Net Promoter Score (NPS) is a measure of your customer's loyalty, devised by Fred Reichheld at Bain & Company in 2003. The Origin of NPS. How NPS is Calculated.

Product Research 129

Product Research Customer Experience User Testing KPI 129

The Product Coalition

FEBRUARY 27, 2023

Fueled by product insights and strategy, the work exceeded every key metric. Written by Michael Agombar Many times, we see a client’s data collection methods to be lacking, in which case we create analytic tracking plans. YML partnered with Champion to evolve the iconic brand for a new generation.

Data Visualization 126

Data Visualization Customer Feedback Customer Experience Analytic Tools 126

Birst BI

DECEMBER 18, 2018

Despite the efforts of Cloud BI vendors making it easier for users to acquire, explore, and analyze data sources without IT dependency, lack of data literacy and analytic skills still hinder widespread adoption for data-driven decision making. What happens next is a treasure hunt in identifying the drivers of the KPI’s behavior.

Data Visualization 89

Data Visualization Analytic Tools Artificial Inteligence KPI 89

The Product Coalition

MARCH 23, 2020

What is user retention? Retention is a metric that measures how many users return to your product over a period of time and considered to be one of the most important KPIs when trying to analyze the product health or potential, it is a key indicator for growth and impacts almost every key business metric (e.g.

Onboarding KPIs 78

Onboarding KPIs Customer Experience User Testing KPI 78

Amplitude

MARCH 21, 2018

An introduction to product strategy with examples of north star metrics across industries. The product north star is easily the most powerful and misunderstood product strategy framework in use today. Should a company only have one product north star? How do you select a good product north star?

Customer Experience 110

Customer Experience Research Software User Testing Data Visualization 110

Amplitude

MARCH 21, 2018

The product north star is easily the most powerful and misunderstood product strategy framework in use today. More product teams are dealing with the consequences of not defining it at all or defining it the wrong way and leading their team down an unintended path. Should a company only have one product north star?

Customer Experience 110

Customer Experience Research Software User Testing Data Visualization 110

Mind the Product

JULY 16, 2018

I’ve been in product for some time now and I’ve seen lots of different frameworks and methodologies, from Pragmatic Marketing to the concepts of Lean, and lots in between. I’d like to share some of our team’s experience in this area and how we’re deriving value from it across the organisation.

Product Research 85

Product Research User Testing Data Visualization Customer Feedback 85

Amplitude

JANUARY 23, 2018

So in the mode of Ben Horowitz’s classic essay Good PM/Bad PM , I’ve captured my thoughts on what I believe makes a good product team vs a bad product team. Good product team, bad product team Click To Tweet. On solving customer’s problems… Good product teams are customer obsessed.

Weak Development Team 102

Weak Development Team Data Visualization User Testing Analytic Tools 102

Userpilot

JANUARY 16, 2023

As such, building out a well-optimized feature adoption funnel should be a top priority regardless of the number of users you currently have. Feature adoption rates show the user adoption rate of a new feature or existing feature. Feature adoption measures how engaged users are with a particular feature of your software product.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 98

The Product Coalition

MARCH 6, 2019

Working as a product manager can be a busy, unpredictable and octopus-like existence. Bringing team members together, organizing user research, product demos, road mapping and more. If you’re a mobile app product manager there’s a whole additional layer of complexity to add to that cake.

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

Userpilot

JULY 27, 2023

Product Manager : In charge of creating product strategy and overseeing the design process, among other things. UX Designer: Responsible for understanding the unique needs and requirements of SaaS users and designing the user interface and experience of SaaS products. Average salary: $111,208/yr.

Research Software 98

Research Software Feedback Software Analytic Tools Onboarding KPIs 98

The Product Coalition

OCTOBER 3, 2017

Why can data generated KPIs limit your product? Product KPI is defined so we can measure how well the new feature works or resolve an AB testing. That’s why it is only natural that when we come to set the KPI for a new product or feature, we start by looking at the data.

KPI 60

KPI User Testing Product Research Product Strategy 60

Birst BI

JANUARY 29, 2019

And data scientists may represent less than 1% of users in an organization. What if we put the power of data science in the hands of every business user directly, removing these bottlenecks? When we first started Birst, we came up with the idea of having the system auto-generate the right set of unique content for each individual user.

Data Visualization 78

Data Visualization Analytic Tools Artificial Inteligence Reporting Tools 78

ProductPlan

JULY 9, 2019

I recently attended a presentation by Benjamin Evans, Inclusive Design Lead at Airbnb, on product accessibility and his experience with designing for inclusion. It really got me thinking about how we build products in tech and the inherent biases in product management. Elements of Accessibility. Adjustable audio controls.

User Testing 81

User Testing Customer Experience Product Research Research Software 81

ProductPlan

AUGUST 27, 2021

Like any solid relationship, it requires ongoing strategic engagement and effort. Examples include employees, customers, shareholders, suppliers, communities, and governments. How Do You Identify Your Product’s Stakeholders? It can be challenging to please everyone all the time. CFO) brings a unique value to the project.

Management 88

Management Management KPI Customer Experience 88

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 104

ChatGPT Data Visualization Onboarding KPIs Research Software 104

Mixpanel

JUNE 17, 2020

What is your North Star metric and how has it changed over time? When we first implemented Mixpanel, we were mostly looking at monthly active users and daily active users —things that could tell us whether people were using the app. How much audio is being consumed by our users daily, monthly, on average, etc.?

Onboarding KPIs 52

Onboarding KPIs KPI User Testing Roadmap 52

Mixpanel

JUNE 17, 2020

What is your North Star metric and how has it changed over time? When we first implemented Mixpanel, we were mostly looking at monthly active users and daily active users —things that could tell us whether people were using the app. How much audio is being consumed by our users daily, monthly, on average, etc.?

Onboarding KPIs 52

Onboarding KPIs KPI User Testing Roadmap 52

Roadmunk

JULY 20, 2017

Here are the metrics we break down: Customer Lifetime Value. Customer Acquisition Cost. Customer Lifetime Value. Known by many terms, customer lifetime value (LTV, CLTV, CLV, total customer value) is a benchmark for determining future spending and real customer worth. Annual Contract Value. Quick Ratio.

Customer Experience 74

Customer Experience Product Manager Product Management Technical Review 74

The Product Coalition

NOVEMBER 26, 2019

Their goals are always stated in terms of delivering products and features (output), and never in terms of expected business and customer outcomes. Such teams expect to get a prioritized product backlog and detailed requirements, often in the form of epics and user stories. The bigger context?—?users,

Product Research 78

Product Research Onboarding KPIs Agile User Testing 78

ProductPlan

AUGUST 10, 2023

Yet the customer experience continually improves while KPI targets come into view. How can you justify redirecting resources to tweaking the UX or integrating an API when they could spend time building the next big thing? And the audience for these roadmaps gets consistent output across the product portfolio.

Reporting Tools 98

Reporting Tools Feedback Software Product Research User Testing 98

The Product Coalition

OCTOBER 23, 2023

You’ve sat down together and agreed to reconnect and spend quality time driving from the Washington DC area down to Disney World in Florida. This will help achieve your goals of family connection and creativity while also limiting screen time to no more than 30 minutes a day. KPIs KPIs are our “Key Performance Indicators.”

Strategy 98

Strategy Customer Experience KPI Data Visualization 98

ProductPlan

DECEMBER 21, 2020

Is it Time to Declare Roadmap Bankruptcy? Whether your product finds a market or falls flat, your team needs to understand why this outcome occurred. That way, you’ll know if your strategic plan is working and your roadmap is on the right track, or if it’s time to declare roadmap bankruptcy. Increase free-trial signups.

Roadmap 80

Roadmap Software Review Weak Development Team Customer Experience 80

The Product Coalition

MARCH 15, 2020

If you are “doing prioritization”, that simply means you have too much you are trying to tackle, you are wasting time trimming down those ideas, and you are probably doing this in a series of internal discussions, i.e., you are not leveraging user testing to make evidence-based decisions to drive toward more innovative solutions.

Data Visualization 78

Data Visualization Analytic Tools Product Research Customer Experience 78

Amplitude

APRIL 9, 2019

In order to better understand users—their wants and their unique problems that need proactive solutions—it’s crucial to involve data in every step of the product-development process. Jessica Wagner believes that building products should be a user-centric process from beginning to end.

Data Visualization 61

Data Visualization Analytic Tools Feedback Software Reporting Tools 61

ProductPlan

FEBRUARY 8, 2022

Product management owns the product roadmap, and their most important stakeholder is the product’s users/customers. As product management has evolved, so has the scope and scale of the role. Additionally, savvy product managers nurture external relationships to streamline communication in their spare time.

Data Visualization 105

Data Visualization Feedback Software Reporting Tools Research Software 105

Mixpanel

JUNE 10, 2020

This understanding of why we do what we do is core to our product strategy, and informs every decision we make. No matter the industry, product experimentation should always be done with your customers top of mind. For example: Recently, an important mortgage lead generation user flow was underperforming.

User Testing 75

User Testing Product Research Weak Development Team Customer Feedback 75

Birst BI

AUGUST 23, 2018

How many times have you wished for more hours in the day so you can complete more tasks? A key goal of AI or machine learning automation is to have machines complete tasks for you, freeing up time so you can focus on the more complex, higher-value tasks. Assess and validate the model with analysts and business users.

Data Visualization 73

Data Visualization Artificial Inteligence Analytic Tools Reporting Tools 73