Alchemer Mobile

OCTOBER 21, 2021

Whether you’re new to the product management field or a seasoned professional, it’s always valuable to learn from your peers’ lived experiences. We recently sat down with four product experts and asked them about their experiences in this field. What have been your favorite ways to connect and get feedback from your customers?

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User Testing Data Visualization Product Management Product Manager 246

Userpilot

JANUARY 15, 2024

With an abundance of product analytics to track, having a robust SaaS KPI dashboard is essential to monitor the metrics that matter most. Your custom SaaS dashboard should provide actionable data and be as automated as possible. What is a SaaS KPI dashboard? Tracking progress toward predefined goals or SaaS KPIs.

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Onboarding KPIs Data Visualization KPI Dashboard 85

Product Talk

JUNE 19, 2024

But when we use generative AI to replace customer interviews , to generate opportunity solution trees , or to do our thinking for us, we fundamentally misunderstand the purpose of discovery. Tweet This So I want to take some time to review why we do discovery. Tweet This So I want to take some time to review why we do discovery.

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Generative AI Product Research Feedback Software Analytic Tools 288

Userpilot

FEBRUARY 5, 2023

Do you need some behavioral KPI examples to understand what metrics to track and why? Behavioral key performance indicators (KPIs) can help you understand user experience and measure feature adoption. Tracking behavioral KPIs is essential for understanding customers and improving their user experience with your products.

Onboarding KPIs 85

Onboarding KPIs KPI Analytic Tools Feedback Software 85

Folding Burritos

FEBRUARY 13, 2018

In my previous post , I described a way to think about our internal product communications, and how that can help us optimize our time and make us more effective as Product Managers. Out of the key dimensions ( Content / What , Audience / Who , Timing / When and Format / How) , the Format is probably the hardest to get right.

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Data Visualization Reporting Tools Technical Review Customer Experience 397

Intercom, Inc.

DECEMBER 8, 2020

Modern customers expect quick, personal, and effective service. To provide this, you must understand how your customer experience stacks up against these expectations. Data alone won’t produce results, but it will help you to contextualize customer behavior and feedback to provide better service faster.

Onboarding KPIs 211

Onboarding KPIs Customer Feedback Data Visualization Customer Experience 211

Folding Burritos

JANUARY 25, 2018

A lot of our time as PMs is spent communicating with other people in our organization. Since the majority of our communication time is typically spent on the tactical, let’s talk about that. “How How’s that KPI doing?”. What are customers asking for in our support channels?”. How long will we be down for?”.

Data Visualization 347

Data Visualization Product Research Feedback Software Reporting Tools 347

TryMyUI

FEBRUARY 11, 2022

A close look at key performance indicators (KPIs) and the impact they have on the efficacy of User Experience (UX). A great understanding about how KPIs can inform your UX research on both a qualitative and quantitative level. The post How to assess the efficacy of UX: KPI methods appeared first on TryMyUI Blog.

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KPI UX User Testing Customer Experience 105

Mind the Product

NOVEMBER 12, 2024

In this conversation on The Product Experience podcast, Nacho Bassino shares his extensive experience in product management and coaching, discussing the evolution of the field, the importance of understanding business impact, and practical tools like KPI trees.

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Leadership KPI Customer Experience Product Management 174

Street Smart Product Manager

SEPTEMBER 9, 2017

What’s the #1 KPI you should sign up for as a product manager? It’s not on-time delivery, the number of bugs or features per release, innovation success, speed-to-market, sprint velocity, uptime, or even customer satisfaction. Those are interesting to track, but none of […].

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KPI Product Management Product Manager Customer Satisfaction 101

TryMyUI

JULY 20, 2022

User experience is the concept of gauging the satisfaction or frustration of your users while they interact with your product/service. Optimizing the user’s experience throughout their journey is one of the best ways to improve your brand image and secure lasting engagement.

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Customer Experience User Experience User Testing KPI 98

Userpilot

JUNE 1, 2022

In this article, you will learn: What is a KPI in SaaS? KPIs vs. Metrics. Why is it so important to track KPI, metric, or measure? A key performance indicator (KPI) is a measurable value that shows how effectively a company is meeting key business objectives. When you add context to a metric, you get a KPI.

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Onboarding KPIs KPI Analytic Tools Data Visualization 83

Intercom, Inc.

OCTOBER 16, 2018

But KPIs carry the risk of seeming impersonal. When I first started to work at Intercom as a Customer Support Representative (CSR), KPIs were completely foreign to me. What KPIs should you track? Customer satisfaction (CSAT) scores. First response time. Average resolution time. Employee engagement.

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Weak Development Team Customer Experience User Testing Customer Feedback 154

Product Talk

DECEMBER 6, 2023

Why does the outcome focus on business value and not customer value? Why can’t you just generate opportunities from what you know about your customers? How do you manage the messiness of the opportunity space over time? How do you represent customer segments on an opportunity solution tree?

Data Visualization 309

Data Visualization Product Research Analytic Tools Research Software 309

Roman Pichler

APRIL 13, 2021

Key performance indicators (KPIs) are metrics that measure how your product is doing. Effective KPIs help you understand if your product is creating the desired value for the users, the customers, and the business. Without KPIs, you end up guessing how well your product is performing.

Feedback Software 261

Feedback Software Data Visualization Analytic Tools Research Software 261

ProductPlan

AUGUST 17, 2020

I’ve seen several different approaches, including themes that align with high-level business goals (acquisition, growth, customer satisfaction, etc.) or more granular focus areas like the example in Jim Semick’s article of increasing satisfaction within a user persona group. The Customer Journey Framework.

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Onboarding KPIs Roadmap Customer Experience KPI 105

Userpilot

OCTOBER 3, 2023

Wondering what customer journey KPIs align with your business goals? Customer journey KPIs, alongside product analytics , help product teams understand if they’re meeting their goals. This insight can help you make informed decisions to optimize your user experience.

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Onboarding KPIs Customer Experience User Testing Customer Feedback 93

Mind the Product

SEPTEMBER 5, 2019

There are probably as many flawed data practices as there are product managers in the world, but in my experience they can be roughly grouped into three categories. Keep it simple and test one variable at a time. Or, you could start weighing yourself multiple times a day, overreacting to even the slightest weight gain.

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Data Visualization KPI Customer Experience User Testing 138

Userpilot

NOVEMBER 19, 2022

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. What are customer service KPIs?

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Onboarding KPIs Data Visualization Reporting Tools Customer Experience 87

Mixpanel

MAY 27, 2021

And without the repeat business, you not only lost your initial customers, but also spoiled your reputation such that it was hard to find new ones. The customer lifecycle is fairly standard across products: users first must show up, then be activated in some way. Understanding total weekly customers was helpful, but not enough.

Data Visualization 140

Data Visualization KPI Customer Experience Analytic Tools 140

The Product Coalition

JULY 19, 2022

Let’s discuss ways to build strategies for high-value customers and work towards establishing a great product experience Who are high-value customers High-value customers are users who have already subscribed, signed up to your product, or own some of your products if you have many products in your ecosystem.

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User Friction Customer Experience User Testing Customer Feedback 128

Userpilot

OCTOBER 5, 2021

If you're short on time, here's the quick breakdown: Objectives and key results are there to help you focus on business outcomes. KPIs are there to help you keep track of how your results are performing. Business-based example: Objective: Grow user base. Key result: Grow user base by 25% by the end of Q4.

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Onboarding KPIs Analytic Tools KPI Customer Experience 141

The Product Coalition

JANUARY 5, 2023

Dark periods are when a product team knows what to design and develop and go about doing it, but the work has yet to be exposed to users in any significant way. Users still need to be able to use what you’ve designed and created, so the payoff of the effort and time is still unrealized. The dark periods are challenging.

Customer Experience 120

Customer Experience Weak Development Team User Testing Customer Feedback 120

Product Management Lessons from the Trenches

SEPTEMBER 11, 2018

As the PM, your job is to find out how the campaign is performing, how the feature is working, how users are reacting to the new feature, what impact has the feature had your engagement and business KPIs, etc. That’s where investing time and energy into building an operations dashboard will pay dividend for years to come.

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Data Visualization Dashboard User Testing KPI 170

Intercom, Inc.

NOVEMBER 14, 2018

Much of what defines our most outstanding sales reps is their ability to deeply understand our prospects’ and customers’ business needs and speak directly to them. While headline KPIs are a concise way of understanding where you’ve netted out, they rarely provide the full picture of how or why you hit (or missed) your targets.

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Data Visualization Outbound Inbound KPI 188

Amir Rozenberg

JANUARY 24, 2018

Did you know that today you can extract more data from your existing testing practice…with zero additional effort. This article will describe a web timing approach vs. the motivation and approaches to shifting left performance activities. Web Page Timing These are page level stats.

Customer Experience 75

Customer Experience Product Research Data Visualization User Testing 75

Intercom, Inc.

APRIL 7, 2021

The wider global business scene is finally realizing what many successful companies have known for quite some time now: customer support is the face of your company. How are other customer-centric support teams measuring the impact of conversational support? The result is the Customer Support Quality Benchmark Report 2021.

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Onboarding KPIs Reporting Tools Customer Experience Data Visualization 129

Mironov Consulting

FEBRUARY 6, 2020

But this raises three broad questions: Shouldn’t we spend more time choosing our specific KPIs (or OKRs) than deciding whether to adopt metrics in general ? Why KPIs from consumer companies don’t fit well with B2B/enterprise. Some B2B KPIs starting points, knowing that every company is different. [1] 1] Generic KPIs?

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B2B Enterprise Onboarding KPIs User Testing 118

The Product Coalition

FEBRUARY 14, 2023

Everyone talks about getting insights from digital products and processes, yet I’ve seen it done wrong so many times that the subject demands revisiting, especially in light of the emerging field of DataOps. If metrics are not stable, data-related problems will quickly compound and stymy efforts to generate insights.

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Data Visualization Customer Feedback KPI Customer Experience 146

The Product Coalition

SEPTEMBER 9, 2022

Companies understand the importance of the holistic approach to deliver value to customers-which is no longer exclusive to product viability. Historically, development teams have been executioners and could lose focus on what features users care for. However, think about which users you are accounting for.

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Feedback Software Analytic Tools User Testing Data Visualization 127

Alchemer Mobile

DECEMBER 27, 2022

If you’re not tracking metrics, analyzing them, and tweaking your app accordingly, you’re missing out on potential optimizations that could dramatically improve customer experience. Setting mobile app KPIs (key performance indicators) for revenue, performance, and CX is an important first step toward accomplishing this.

Feedback Software 130

Feedback Software Research Software User Testing Customer Experience 130

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Types of surveys include: Customer Satisfaction Score (CSAT). Get a demo.

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Customer Feedback User Testing Feedback Software Product Research 91

Userpilot

AUGUST 29, 2022

Wondering how you can leverage sentiment analysis to improve customer experience? Customers are actively sharing their thoughts on social media and review sites, making these places valuable sources of customer feedback. If you’re ready to get started with customer sentiment analysis, then read on!

Feedback Software 78

Feedback Software Customer Experience Customer Feedback Product Research 78

ProductPlan

AUGUST 7, 2020

I worked 9+ years in software development, leading sizeable cross-functional engineering teams across time zones. Though I had no idea what I was doing, before I knew it, I interviewed external customers, internal stakeholders, and various customer-facing teams to understand the problem better. Who am I building for?,

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Engineering Leadership Customer Experience Feedback Software 111

The Product Coalition

MARCH 15, 2023

To get your onboarding process right, you need to monitor performance and adjust parts of the process to give your users a better experience. Below are some key aspects of the fintech app onboarding process, including 12 KPIs to identify product and feature improvement opportunities.

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Onboarding KPIs Analytic Tools Research Software Data Visualization 129

Userpilot

MAY 8, 2024

Wondering how to build a customer success dashboard for your team? From the article, you will learn what a customer success dashboard is, why you need it, and what metrics it should include. And how to build a dashboard for your customer success team using Userpilot analytics ! To inform your customer success strategy.

Data Visualization 89

Data Visualization Dashboard Onboarding KPIs Analytic Tools 89

Pragmatic Marketing

MAY 7, 2019

This makes it possible for both small and large companies to reach their target customers, even with small budgets. However, even with data and online campaign analytics, many people still make costly KPI mistakes. Why do you need marketing KPIs? Trying to Focus on Too Many and Generic KPIs.

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KPI Data Visualization Marketing Analytic Tools 70