Userpilot

JULY 13, 2021

Too often, they are conflated with product tours , leaving the customer confused as to why they are being shown features they don’t need. SaaS companies use walkthroughs to onboard new users, highlight secondary features , and train new staff. There are 3 main areas in which SaaS companies use walkthroughs: New user onboarding.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

The Product Cafe

JANUARY 18, 2024

Now is the perfect time to take action and start making those changes!✨ We've been following them for a long time and are really grateful for their unique insights. He is a key advisor and speaker known for his product strategy insights. Active in course creation, advising, and angel investing in the tech sector.

Artificial Inteligence 52

Artificial Inteligence Technical Advisors Customer Experience User Testing 52

Mind the Product

JANUARY 10, 2017

As a product manager it’s not uncommon to feel pulled in a million different directions as you work to meet the needs of your customers, developers and company stakeholders. We meet at a regular time – which we block out in our calendars – specifically to sit and talk. I meet my business stakeholders once a week.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

Gainsight

AUGUST 5, 2022

Imagine you are a Customer Success Manager (CSM), and you wonder what the future holds for you. You learned about other roles where your experience in CS can be a springboard for those positions. Let’s begin with what makes you unique as a customer success professional. Using data and playbooks to mitigate customer risks.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Gainsight

NOVEMBER 23, 2020

As the Customer Success function matures, it’s increasingly clear that Customer Success Operations (CS Ops) plays a critical role in driving effectiveness and efficiency just as Sales Ops does for the Sales function. Jeff is the Senior Manager of Customer Success Operations. . What experiences have helped you with this role?

Analytic Tools 52

Analytic Tools User Testing Reporting Tools Data Visualization 52

Modus Create

DECEMBER 10, 2024

Larry advises companies not to deploy GenAI directly to customers without human oversight the potential consequences are too high, particularly for highly regulated industries like financial services, life sciences, and healthcare. We expect this trend to hold in 2025.

Reporting Tools 40

Reporting Tools Research Software Data Visualization Technical Advisors 40