Intercom, Inc.

OCTOBER 29, 2019

At some inflection point of growth, it becomes impossible to intuitively know your customers, let alone decide which ones to focus on. We could no longer assume all our customers had uniform needs and could be reached the same way. Download The Growth Handbook. What is customer segmentation?

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Intercom, Inc.

OCTOBER 21, 2021

?. We all know an outstanding customer experience can set you apart from the competition, but is it possible, or wise, to guarantee it? The key to earning (and keeping) our customers’ trust and business, Jeff says, is in the promises we make and expectations we meet, no matter how small.

Customer Experience 129

Customer Experience User Testing Customer Feedback Airlines 129

Intercom, Inc.

JULY 13, 2018

You can spend months working on a great idea, pour tons of time and energy into crafting the perfect marketing, but without customers your business will cease to exist. All future growth hinges on one thing – customer acquisition. Get your free copy of The Growth Handbook, brought to you by Intercom.

User Testing 156

User Testing Customer Experience Customer Feedback Strategy 156

The Secret PM Handbook

OCTOBER 21, 2017

We product managers are always told that we need to spend a lot of time with customers, and with the market, to create successful products. It’s challenging to find the signal – market problems – in the noise – our conversations with customers and prospects. Find Out Next Time. How do you do it?

Customer Experience 150

Customer Experience Data Visualization Framework Article 150

Mind the Product

SEPTEMBER 6, 2018

Those who have stood out to me as particularly customer-centric have had two qualities in common. I see the immediate impact on our customers when my team and I exhibit these traits. The Foundation: Immediate Access to a Diverse set of Customers. How the customer would like to use the software.

Enterprise 159

Enterprise Customer Feedback Customer Experience Reporting Tools 159

Lenny Rachitsky

JUNE 9, 2024

He’s most recently the author of Fall in Love with the Problem, Not the Solution: A Handbook for Entrepreneurs , hailed by Steve Wozniak as the “Bible for entrepreneurs.” It will help you deliver value to users, tell a more inspiring story about your company, and recruit a team.

CTO Coach 96

CTO Coach Customer Experience User Testing Startups 96

The Secret PM Handbook

MARCH 28, 2018

In my articles about go to market , I always mention the importance of “customer stories.” How will it suck for you, for the customer, for the company? It’s used the time in big Hollywood blockbusters.). How To Accelerate Sales With Great Storytelling. And then make that part of the problem section of the story.

Customer Experience 207

Customer Experience Weak Development Team Demo Agile 207

The Secret PM Handbook

MARCH 9, 2018

Better product knowledge, and being able to show how customers are using the product to solve their real world problems, goes a long way toward addressing these objections. The best way is to give the sales people true stories they can tell about how other customers have been successful. Three things you can do today.

Weak Development Team 95

Weak Development Team Customer Experience User Testing Product Research 95

The Secret PM Handbook

JULY 13, 2018

A product organization has three overarching goals: Deliver great value to our customers. Do it better over time. As a side effect of those two practices, you end up only predicting a short time into the future. What are your goals? Do it quickly, efficiently, and with high quality. It's not the end in itself.

Agile 199

Agile Article Customer Experience Product Management 199

The Secret PM Handbook

MAY 5, 2017

One of the most challenging questions about product management has been – in my experience – “What is Product Management?”. Product” involves things like: Requirements or user stories or features. And indeed, as a product manager “product” is where you spend a lot of your time, typically. Our products solve problems for users.

Framework 150

Framework User Testing Product Management Product Manager 150

Intercom, Inc.

MAY 2, 2019

And before Instacart, Bangaly was at another “Insta” (Instagram), where he helped double the photo sharing platform’s monthly users to more than 1 billion. At the same time, online grocery shopping is still a nascent trend, with the opportunity to grow into a $30 billion market. Perfecting the first activation experience.

User Testing 184

User Testing Customer Experience B2C Customer Feedback 184

UX Planet

JANUARY 22, 2024

Accessibility for All Designing for accessibility isn’t just about accommodating users with disabilities, it’s about creating a user-friendly environment for everyone. By focusing on the extremes, we naturally enhance the experience for the average user. Understanding user behavior on the web is crucial.

Customer Experience 84

Customer Experience User Testing Research Software Customer Feedback 84

The Secret PM Handbook

NOVEMBER 11, 2017

You have to be willing and able to put yourself in the shoes of your customers. And since "your customers" is actually everyone in the organization, as well as the people who buy and evaluate your product, you have to be very flexible, and be able to hold multiple viewpoints in mind at the same time.

Product Management 150

Product Management Product Manager Management Management 150

The Secret PM Handbook

SEPTEMBER 1, 2017

Can you talk to me about a time when you had to say no to a customer? Customers often make feature requests that seem obvious on the surface, but which in fact are misguided or a bad idea. Our customers often asked for the ability to use skills, not just roles, to help them staff projects. Why did you have to say no?

Data Visualization 199

Data Visualization Customer Experience Roadmap Presentation 199

The Secret PM Handbook

OCTOBER 9, 2018

So, how do we turn being co-opted by sales into big wins for the company’s products over time? We’ll start with some assumptions: Let’s assume your product solves a significant problem, better than alternatives, for a particular segment, and you have some successful customers.

Sales Training 170

Sales Training User Testing Differentiation Customer Experience 170

Intercom, Inc.

FEBRUARY 14, 2019

Figure out how your product can solve the problem you originally solved, but for a broader set of customers. If you only serve your initial customers, you are stunting your future growth. I f you start by serving smaller customers, the best way to expand upmarket is to do that one step at a time. Build your team.

Strategy 188

Strategy User Testing Download Customer Experience 188

The Secret PM Handbook

JUNE 16, 2017

After each sprint the team spends a short amount of time reviewing what went well, what could be improved, and what they should stop doing. 20% improvements aren’t interesting to people, whether they’re your customers or your team members. And I can assure you that our customers cared a lot about having less downtime.

Data Visualization 186

Data Visualization Customer Experience Research Software User Testing 186

The Secret PM Handbook

MARCH 28, 2018

In my articles about go to market , I always mention the importance of “customer stories.” How will it suck for you, for the customer, for the company? It’s used the time in big Hollywood blockbusters.). How To Accelerate Sales With Great Storytelling. And then make that part of the problem section of the story.

Customer Experience 170

Customer Experience Demo Agile Article 170

Intercom, Inc.

FEBRUARY 5, 2019

You can delay it until you’ve acquired your first 100 or 1,000 customers, but at some point you’ll need to find sustainable traction in the market. The key to to experiment and iterate on it with discipline, so you can zero in on the one that’s right for your business. Get your free copy of The Sales Handbook.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

The Product Coalition

JANUARY 28, 2021

I credit overengineering for that really complex change management process or that 200 page employee handbook you may have been asked to read. 6) If we don’t do this how will it impact us or our customers in the next 365 days? while making good decisions on what should and should not be included in the current effort.

Construction 162

Construction Software Developers Software Development Data Visualization 162

The Secret PM Handbook

SEPTEMBER 7, 2018

You’ll become a better product manager, your sales people will love you, you’ll get more customers, and your profits will go up. For example, do you have successful customers already? Your customers don’t want to buy capabilities, they want to buy solutions and knowledge. Hey, I’m here for you. Be specific.

Product Management 170

Product Management Product Manager Weak Development Team Agile 170

Gainsight

SEPTEMBER 19, 2022

For Customer Success (CS) teams, creating and managing alignment is essential at all stages of your CS evolution. At the onset, you need to create organization-wide alignment around what customer success will mean and the impact it should make on your business. . What is a customer success handbook?

Customer Experience 52

Customer Experience Crowdsource Systems Review Software Review 52

The Secret PM Handbook

FEBRUARY 9, 2018

If this is happening – and often it is – your company will have a hard time making the number of sales you need to be successful. The fact is that Marketing doesn't decide who to target with their programs - defining the ideal customer and segment is #prodmgmt's responsibility! Click To Tweet.

Data Visualization 186

Data Visualization Reporting Tools Research Software User Testing 186

Gainsight

NOVEMBER 10, 2021

Read on for an introductory taste of product-led success and a preview of our in-depth guide, “Product-Led Success: The Professional’s Handbook.”. Within a product-led growth strategy, you use your product as the fundamental tool to acquire new customers, retain users, and grow. See the product from the user’s perspective. .

Feedback Software 52

Feedback Software Blog Product Research Reporting Tools 52

The Secret PM Handbook

APRIL 11, 2017

The customer’s perspective. Of course, the customer cares zero, not one iota, NOTHING, about your problems with making money. But customers do care about something. In so many words, the customer has a problem. The problem is costing the customer some amount of money or time or business friction.

Customer Experience 199

Customer Experience User Testing Customer Feedback Feedback Software 199

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Consumer expectations of real-time interactions online are exposing some real human limitations.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

The Secret PM Handbook

OCTOBER 21, 2017

We product managers are always told that we need to spend a lot of time with customers, and with the market, to create successful products. It’s challenging to find the signal – market problems – in the noise – our conversations with customers and prospects. Find Out Next Time. How do you do it?

Customer Experience 170

Customer Experience Data Visualization Framework Article 170

Arkenea

DECEMBER 15, 2024

The statistics say that the user penetration for diet and nutrition apps is expected to be 4.40 To build an outstanding diet and nutrition app, it’s essential to understand what the users want and what you can do to create one. Additionally, a surge in the purchase of healthy foods by users is fueling market expansion.

Research Software 52

Research Software Analytic Tools Feedback Software User Testing 52

Intercom, Inc.

FEBRUARY 8, 2019

Short on time? That’s part of what I love doing at Intercom now, which is all about helping our customers grow, driving business growth,” she says. The first time Karen saw and used Intercom was a “lightning bolt moment,” she says. “I Listen to the podcast in full here. Check out the key takeaways below.

Data Visualization 153

Data Visualization Reference Customer Experience Framework 153

Sachin Rekhi

MARCH 1, 2020

Ernest Hemingway When it comes to what I write about, I subscribe to Ernest Hemingway's perspective that our best writing comes from the experiences of our lives. The Hierarchy of User Friction. My goal is to teach Zoe dozens of life's important lessons by sharing authentic, vulnerable stories about experiences in my own life.

Data Visualization 198

Data Visualization User Testing Software Review Customer Feedback 198

The Secret PM Handbook

SEPTEMBER 16, 2016

Yet in my experience many product managers don’t know that a value proposition has a specific structure. Of course they are used throughout our domain – a user story is a very simple template, a Jira issue is created using a template. You can push to get it out on time, even if there might be quality problems.

Product Management 275

Product Management Product Manager Product Research User Testing 275

The Secret PM Handbook

JULY 30, 2018

I’ve been doing product management a long time, and over time my presentation skills have just naturally gotten more polished. Guide the listener/user. If you can guide the audience, the listener, the user, through the obstacles, and along the path you want them to take, your persuasion efforts will be more successful.

Product Management 170

Product Management Product Manager Management Management 170

Intercom, Inc.

APRIL 16, 2019

Short on time? If you can, go on a listening tour to identify the top priorities for each team – your SDRs, AEs, relationship managers and customer solutions folks. Learn from industry leaders who’ve done it before in The Sales Handbook. Sales operations is a team sport. It builds bridges and cultivates empathy too.

Roadmap 177

Roadmap Engineering Customer Experience Development 177

The Secret PM Handbook

AUGUST 4, 2017

We find and validate market problems for which customers will pay for a solution. The Secret To Successful Products That Users Love From Day One. The Value Inequality – The Real Meaning Of “Customer Value”. The post This Framework Gives You Product Management Super Powers appeared first on The Secret Product Manager Handbook.

Framework 150

Framework Product Management Product Manager Weak Development Team 150

Intercom, Inc.

MARCH 13, 2019

During your first wave of growth, your initial customers are very important. As you reach your next wave of growth, you need to continue to invest in those customers and in that product, and recognize that, in order to keep growing, you need that product to appeal to more people. Understanding what customers need.

Marketing 171

Marketing User Testing B2C Enterprise 171

UX Planet

APRIL 2, 2024

Usability testing is a crucial aspect of user experience design, focusing on evaluating a product or service by testing it with representative users. Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests ” by Jeffrey Rubin and Dana Chisnell “ Usability Testing Essentials: Ready, Set…Test!

User Testing 85

User Testing Books Product Research Testing 85

The Product Coalition

JANUARY 26, 2024

In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. In the perfect world, there is time to talk with a wide range of users , including existing users, potential users, and also users who have churned.

User Testing 107

User Testing Product Research Research Software Data Visualization 107