Customer Experience Framework Weak Development Team 
Roman Pichler
DECEMBER 2, 2024
Listen to the audio version of this article: [link] Why Conflict Matters Conflict is often seen as something bad that should not occur. Think of the salespeople, marketers, and customer support team members, as well as the UX designers, architects, programmers, and testers you might interact with.
The Product Guy
APRIL 9, 2020
Have you ever had to talk a difficult customer down from the ledge? What about stepping up to lead a team while a coworker is out on leave or joining a new team and having to earn their trust in less than a month? . Using existing behavioral and habit formation research, I developed and employed a simple and effective framework.
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Product Innovation Educators
FEBRUARY 3, 2025
How product managers use Jobs-To-Be-Done to create products customers love Watch on YouTube TLDR In this episode, I explain the Jobs-To-Be-Done (JTBD) framework, a powerful approach to understanding customer needs and developing successful products.
Melissa Perri
JULY 23, 2024
I wanted to share with you the framework I use when doing this. I then do various interviews with executives all the way to Product Management team members and surrounding functions. Below is a brief overview of the framework that I use and a few signs of where you should start if you want to run this exercise yourself.
The Product Guy
OCTOBER 9, 2018
First, I did not know how to frame, develop and present product strategy in a systematic way, and second, as a startup, my company has not historically had a good track record of strategy being developed outside of senior management (read: founder). This framework covers five major questions: What do we aspire to be?
The Product Guy
AUGUST 1, 2019
What do you do when your team is working their socks off and yet they are getting little credit for the work being done, mainly because the team isn’t able to set concrete expectations with the stakeholder? This obviously reflected as a failure to deliver on part of the engineering team. THE CHALLENGE. THE CAUSE.
Intercom, Inc.
JANUARY 19, 2021
Here’s a simple framework for managing it. ” So when this five-month-long project reached completion – at four times the amount of time we had initially estimated – we were left asking ourselves the question: what went wrong? User experience debt. Moving fast makes you slow.
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