Userpilot

MARCH 9, 2025

What happens when you build a product or service around what you think potential customers want, only for them to buy something else? For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. The short answer: yes.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

The Product Guy

APRIL 9, 2020

Have you ever had to talk a difficult customer down from the ledge? For product managers, it’s even more important because we intersect with different people in different scenarios every day with the ultimate goal of aligning the product to the customer and the business. . The framework. Or work with a difficult person, period?

Framework 473

Framework User Testing Product Research Weak Development Team 473

Product Innovation Educators

FEBRUARY 3, 2025

How product managers use Jobs-To-Be-Done to create products customers love Watch on YouTube TLDR In this episode, I explain the Jobs-To-Be-Done (JTBD) framework, a powerful approach to understanding customer needs and developing successful products. ” The responses were revealing.

User Testing 183

User Testing Product Research Research Software Customer Experience 183

Product Innovation Educators

JANUARY 27, 2025

Companies find something that works and gives them a competitive advantage and then tend to stick with it, limiting meaningful innovation over time. His research in innovation has been published in several places, including his recent book No-Excuses Innovation and his practice-changing book Serial Innovators.

Research Software 241

Research Software User Testing Data Visualization Customer Experience 241

The Product Guy

FEBRUARY 20, 2025

Customer feedback is overwhelming , making it hard to separate signal from noise. Strategies for Maintaining Product Vision Without Losing Adaptability Use a structured prioritization framework (e.g., Communicate trade-offs clearly by tying product decisions to business objectives and user outcomes.

Vision 195

Vision Onboarding KPIs Data Visualization Marketing 195

Product Talk

NOVEMBER 13, 2024

December 4th: Continuous Interviewing: Unlock the Power of Story-Based Customer Interviews This webinar is designed to help you better understand what a good customer interview looks like. This skepticism usually comes from those who are still navigating a project-based approach to idea testing. Don’t miss out— register here !

Product Research 187

Product Research Events User Testing Webinar 187

Intercom, Inc.

JUNE 2, 2021

Aligning on three things before diving into a solution can help ensure teams spend the right amount of time and energy solving every problem. What outcome does the customer want? . A well-crafted problem statement ensures the team shares an understanding of the core problem your customers are facing. Why do they want it? .

Customer Experience 251

Customer Experience Framework Feedback Software Analytic Tools 251

UX Planet

DECEMBER 6, 2024

Transforming user experience in cars-as-a-service industry through Strategic AI/ML Integrationa UX casestudy. Overview This case study focuses on integrating AI/ML to improve user experience in the car-as-a-service automobile marketplace. Car Preferences: Customers range from highly specific to completely flexible.

Customer Experience 98

Customer Experience Data Visualization Research Software Feedback Software 98

The Product Guy

MARCH 12, 2020

If you have four times as many engineers, you’ll be able to go four times as fast, right? . First we agreed framework for product decision making. First we agreed framework for product decision making. At the time of working through this process, my product had just been ‘launched’ after 2 months of private beta testing.

User Testing 405

User Testing Customer Experience Product Research Framework 405

Product Innovation Educators

AUGUST 29, 2022

How product managers can understand their customers better than anyone else. If you have listened to me before, there is a good chance you’ve heard me say we need to fall in love with the customer’s problem, not our solution. Getting enamored with our solution can distract us from the customer experience.

Customer Experience 266

Customer Experience User Friction User Testing Analytic Tools 266

Intercom, Inc.

DECEMBER 10, 2019

To fully understand what such a change in thinking requires, we’ve realized that it’s important to understand what we call the “product impact framework” – the steps of cause and effect that culminate in positive outcomes for the business. The Product Impact Framework felt like a natural progression from features to outcome.

Onboarding KPIs 281

Onboarding KPIs Framework Product Research User Testing 281

Product Innovation Educators

DECEMBER 9, 2024

Through his experience running Eureka! genuinely innovative product might require: Changes to the supply chain Different manufacturing equipment New customer service processes Alternative sales channels Modified operational procedures When these departmental challenges arise, organizations typically respond by compromising the original idea.

Systems Review 245

Systems Review Data Visualization Framework User Testing 245

The Product Guy

MARCH 4, 2025

You’re gathering customer feedback, hitting your OKRs, and tracking every metric imaginable. Users churn, innovation stalls, and your team feels like theyre running on a never-ending treadmill. Customer feedback drives iteration. Customers needs change faster than you can build. And customers?

Customer Feedback 150

Customer Feedback Product Manager Product Management Feedback Software 150

Product Talk

DECEMBER 18, 2024

I was asked to give a ten-minute overview of my continuous discovery framework and then participated in a fireside chat where the host, Cecilie Smedstad , asked me to go deeper in a few areas. I did classic web development before there were frameworks back in the ’90s. What I saw was they were talking to customers periodically.

Product Research 215

Product Research Research Software Analytic Tools Feedback Software 215

Product Innovation Educators

FEBRUARY 17, 2025

She shared insights from her experience leading product teams at various organizational scales and helping companies transform their product vision into measurable business growth. While this description aimed to emphasize ownership and agency in decision-making, it created some misconceptions about the role.

Reporting Tools 179

Reporting Tools Feedback Software Customer Feedback Technical Review 179

Productside

MARCH 3, 2025

Let them sponsor your efforts at firstlike a borrowed VP badge. If your buyer is another product manager, treat them like an external customer. Rogers take : Win them over with real user insights. If they see your decisions are driven by actual market feedback, youll start earning trust. How do I make a difference?

Product Research 177

Product Research Feedback Software Product Manager Product Management 177

Piyanka Jain

NOVEMBER 14, 2024

A SaaS company I recently worked with had over 50 million active users enjoying a host of great free features. But while they had a premium version packed with even more features, not enough users were biting. So, we did what any good data scientist would do: we started running experiments. But we didn’t stop there.

Customer Experience 195

Customer Experience User Testing Framework Education 195

Product Talk

NOVEMBER 6, 2024

Teeba shared how she applied continuous discovery ideas and frameworks to her job search. Tweet This But at other times, Teeba says it feels like business outcomes are very broad and hard to measure. If she had time, she would ask the recruiter: “What outcome is the business focusing on?” Why did she take this approach?

Product Research 168

Product Research Research Software Feedback Software User Testing 168

Intercom, Inc.

MARCH 3, 2021

And it’s the quality of those decisions – and the speed at which you can make them – that will dictate how fast you can bring value to customers and realize positive impact for your business. We’ve recently unveiled a new “product decision framework” at Intercom, which will help us continue to scale along with our ambitions.

Framework 260

Framework Customer Experience Customer Feedback Product Research 260

UX Planet

JANUARY 15, 2025

User engagement metrics measure how actively and effectively users interact with a platform, product, or service. These metrics help businesses evaluate user interest, satisfaction, and retention. This article explores key user engagement metrics and offers practical tips for improving themetrics. Streaming services (e.g.,

User Testing 105

User Testing Customer Experience Research Software Product Research 105

Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You might already have a Voice of the Customer (VoC) program in place that you’re looking to improve, or perhaps you’re just trying to get started. But in truth, there’s never been a better time.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

UX Planet

OCTOBER 28, 2024

Research Research is the foundation of the product design process. This stage involves gathering qualitative and quantitative data to understand the target users, their needs, behaviors, and pain points. Formulate clear questions that will guide your research activities. Form a hypothesis about user behavior.

User Testing 105

User Testing Product Research Data Visualization Research Software 105

The Product Guy

FEBRUARY 13, 2020

Firstly, Jeff as a new umbrella brand for all the new services will be providing to our customers; Secondly, a new business line called Beauty Jeff was opening the very first venue in Argentina. For product leaders, that means taking a step back to build a team that can be customer-centric and deliver ongoing innovation to the market.

Product Research 471

Product Research Onboarding KPIs Reporting Tools Feedback Software 471

Product Innovation Educators

JANUARY 8, 2024

Mastering the art of customer conversations – for product managers As a product person, you know or at least have heard how important it is to talk with customers. Also, if you are not a complete newb, you also know you can’t simply ask the customer what they want. 6:09] How do we ask customers the right questions?

User Testing 278

User Testing Customer Feedback Research Software Customer Experience 278

Intercom, Inc.

MAY 25, 2021

Over the last year, companies have had to pivot to digital-first ways of working overnight; supply chains and distribution facilities worldwide have been majorly disrupted; and, in the midst of all this uncertainty, consumers have (understandably) been more anxious and frustrated than ever. Now, it’s second.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

Product Innovation Educators

SEPTEMBER 16, 2024

What product managers need to know about the Targeted Innovation Process Watch on YouTube TLDR The Targeted Innovation Process is a practical framework that helps product managers drive innovation in their organizations. This approach focuses on understanding customer needs, generating quality ideas, and turning those ideas into real value.

Research Software 301

Research Software Feedback Software User Testing Analytic Tools 301

Product Talk

FEBRUARY 5, 2025

Rather than talking about discovery as one amorphous concept, she encourages product people to think about specific actions they can take to help them chip away at discovery, like talking to customers every week or identifying their assumptions. I recently came across the SPICEY framework by YouTube creator and author Nisha Vora.

Product Research 182

Product Research User Testing Customer Experience Framework 182

The Product Coalition

OCTOBER 16, 2024

“If you’re not adding things back in at least 10% of the time, you’re clearly not deleting enough.” — Elon Musk There are moments when you hear something so simple yet profound. I’ve always worked double time to save space on the roadmap and simplify things. of users accidentally used this feature once per year. I was pissed.

Roadmap 120

Roadmap Onboarding KPIs User Testing Customer Experience 120

The Product Guy

JULY 2, 2020

Many product managers, including myself, often reflect and think hard around the areas which they need to invest in to progress in their career; is it A/B testing, data analysis, go to market skills? This has helped the team push themselves further to deliver something as the reward was personal and more fitting to them.

User Testing 451

User Testing Product Research Customer Experience Data Visualization 451

Product Management University

JUNE 12, 2024

Customer Advisory Boards (CABs) are still the best bang for the buck when it comes to “customer discovery,” not to be confused with user or product discovery! Over the years, I’ve had the privilege of facilitating numerous customer advisory boards for my clients. More on that later.

Product Research 259

Product Research Customer Experience Customer Feedback User Testing 259

Intercom, Inc.

JANUARY 19, 2021

Here’s a simple framework for managing it. A few years ago, we wanted to improve the A/B testing functionality in some of our targeted messages. ” So when this five-month-long project reached completion – at four times the amount of time we had initially estimated – we were left asking ourselves the question: what went wrong?

Framework 272

Framework Customer Experience Systems Review User Testing 272

Intercom, Inc.

AUGUST 4, 2021

It takes time, energy, and foresight to anticipate what you might be asked. Sharing our process and letting you know what we’re looking for means we’re likely to meet stronger applicants – but it also saves you time and gives you an opportunity to show us that you’re invested and willing to put in the necessary work.

User Testing 239

User Testing Customer Experience Customer Feedback Feedback Software 239