Product Talk

DECEMBER 11, 2024

For this edition of Product in Practice, were not talking with a product manager, a designer, a UX researcher, or even an engineer. Eva Spexard is the Head of Operations and People at Passion.io , a mobile app builder for creators. Eva Spexard is the Head of Operations and People at Passion.io , a mobile app builder for creators.

Product Research 178

Product Research Customer Experience User Testing Feedback Software 178

The Product Guy

JUNE 18, 2020

Ruthless prioritization translates to product teams spending time building the right thing at the right time. The objective is to receive feedback and prioritize it internally against (1) company objectives (2)customer pains/experience (3) Quarterly Product OKRs and ship out solutions. . And per customer?

Product Research 412

Product Research Feedback Loop Feedback Software User Testing 412

Product Talk

DECEMBER 18, 2024

I was asked to give a ten-minute overview of my continuous discovery framework and then participated in a fireside chat where the host, Cecilie Smedstad , asked me to go deeper in a few areas. I started my career as a software engineer. I did classic web development before there were frameworks back in the ’90s.

Product Research 215

Product Research Research Software Analytic Tools Feedback Software 215

UX Planet

DECEMBER 6, 2024

Transforming user experience in cars-as-a-service industry through Strategic AI/ML Integrationa UX casestudy. Overview This case study focuses on integrating AI/ML to improve user experience in the car-as-a-service automobile marketplace. CaaS platforms function similarly to e-commerce marketplaces, but for automobiles.

Customer Experience 98

Customer Experience Data Visualization Research Software Feedback Software 98

Product Innovation Educators

FEBRUARY 3, 2025

How product managers use Jobs-To-Be-Done to create products customers love Watch on YouTube TLDR In this episode, I explain the Jobs-To-Be-Done (JTBD) framework, a powerful approach to understanding customer needs and developing successful products. ” The responses were revealing.

User Testing 183

User Testing Product Research Research Software Customer Experience 183

Intercom, Inc.

JUNE 2, 2021

But not every problem is created equal, and their solutions shouldn’t be either. Aligning on three things before diving into a solution can help ensure teams spend the right amount of time and energy solving every problem. What outcome does the customer want? . Our simple team alignment framework . Investment .

Customer Experience 251

Customer Experience Framework Feedback Software Analytic Tools 251

The Product Guy

NOVEMBER 9, 2017

Why do I need a framework? A research conducted by Alpha UX found that 25% of Product Manager surveyed wished for a clearer product roadmap and strategy. Research article. And over time, this can mean the difference between a successful versus a failed product. Themes, Epics, User Stories. Enough talking.

Framework 345

Framework Agile User Testing Research Software 345

Product Talk

NOVEMBER 6, 2024

Teeba shared how she applied continuous discovery ideas and frameworks to her job search. It’s often more common to see project-based user research rather than an ongoing, iterative discovery process.” . Tweet This But at other times, Teeba says it feels like business outcomes are very broad and hard to measure.

Product Research 168

Product Research Research Software Feedback Software User Testing 168

Roman Pichler

MARCH 12, 2024

Listen to the audio version of this article: [link] Introduction My first product management job wasn’t exactly what you call a success story: I was part of a team that was called in to help with a new product development effort, and I ended up working with the lead product manager. As helpful as a product strategy is, it’s not enough.

Research Software 304

Research Software Technology Strategy Artificial Inteligence 304

Userpilot

NOVEMBER 7, 2024

An interactive demo is a self-guided walkthrough that uses tooltips, modals, hotspots, and other interactive elements to help users quickly explore your SaaS product. Why build interactive demos for your SaaS product? This both shortens the sales process and enhances the customer experience.

Demo 103

Demo Analytic Tools Feedback Software Research Software 103

Product Innovation Educators

SEPTEMBER 16, 2024

What product managers need to know about the Targeted Innovation Process Watch on YouTube TLDR The Targeted Innovation Process is a practical framework that helps product managers drive innovation in their organizations. This approach focuses on understanding customer needs, generating quality ideas, and turning those ideas into real value.

Research Software 301

Research Software Feedback Software User Testing Analytic Tools 301

Product Talk

DECEMBER 6, 2023

Opportunity solution trees help product teams chart the best path to their desired outcome. Opportunity solution trees help product teams chart the best path to their desired outcome. – Tweet This In this article, we’ll cover what an opportunity solution tree is, the benefits of using one, how to create one, and so much more.

Data Visualization 313

Data Visualization Product Research Analytic Tools Research Software 313

The Product Guy

MAY 7, 2020

As a result, there are various different approximations that are made about the role in an organization depending upon their experience with building products. A PM may receive help from specialists in the organization such as Researchers, Project Managers, Product Marketing etc. Specialist PM Roles.

Technical Review 398

Technical Review Product Management Product Manager Research Software 398

Intercom, Inc.

DECEMBER 10, 2019

To fully understand what such a change in thinking requires, we’ve realized that it’s important to understand what we call the “product impact framework” – the steps of cause and effect that culminate in positive outcomes for the business. The Product Impact Framework felt like a natural progression from features to outcome.

Onboarding KPIs 281

Onboarding KPIs Framework Product Research User Testing 281

Alchemer Mobile

FEBRUARY 2, 2021

Unfortunately, “If you build it, they will come” does not hold true when it comes to the mobile app launch. This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. They focus all of their time and resources on building a great app.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Lenny Rachitsky

JANUARY 14, 2025

So I’ve been on the hunt for a framework that actually helps you measure and increase your velocity. Laura and her team spend every working hour researching, designing, and experimenting with ways to measure and improve team velocity (while avoiding burnout). Her background is in developer tools and distributed systems.

Product Research 128

Product Research Research Software Data Visualization Reporting Tools 128

Product Talk

AUGUST 14, 2024

They might feel anxious about taking on tasks that are new to them and outside their regular routine at work, like speaking directly with customers. They might fear that any time not spent coding is time when their technical skills are falling behind. The overarching goal of Ramsey Solutions products?

Research Software 289

Research Software Product Research Engineering User Testing 289

Intercom, Inc.

AUGUST 25, 2020

There’s a lot of discussion around conversational computing these days – at Intercom, we talk about our conversational relationship platform , conversational support and conversational marketing. But what makes software conversational? In software, gaps in understanding can be relatively small (“How do I filter by location?”)

Research Software 290

Research Software User Testing Product Research Customer Experience 290

UX Planet

MARCH 9, 2025

No matter how good your original product is, you will likely decide to redesign it at some point in time. It recommended to focus on two important points: Purpose: Clearly state the purpose of the redesignwhy the business should invest time and money in it and what it will help the business achieve. UX audit checklist prepared by Maze.

Product Research 110

Product Research Research Software Feedback Software User Testing 110

UX Planet

JANUARY 10, 2025

In an article published by Barclays customers are looking for ways to spend more wisely to offset growing living costs. In this article, well explore how two renowned frameworks, Robert Cialdinis Principles of Influence and BJ Foggs BehaviorModel. Human wants are insatiable.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

UX Planet

NOVEMBER 13, 2024

Maybe you’ve even tried some popular AI tools, like the good ol’ ChatGPT. But did you know that certain AI tools work best at specific phases of the design process? Having tested a selection of AI design tools, I’ve found that some are better suited for certain stages of the UX design process than others.

Research Software 105

Research Software Feedback Software Data Visualization UX 105

UX Planet

JANUARY 15, 2025

User engagement metrics measure how actively and effectively users interact with a platform, product, or service. These metrics help businesses evaluate user interest, satisfaction, and retention. This article explores key user engagement metrics and offers practical tips for improving themetrics. E-Commerce (e.g.,

User Testing 105

User Testing Customer Experience Research Software Product Research 105

Userpilot

MARCH 5, 2025

Customers who actively connect with your brand are more likely to stay loyal, spend more, and become advocates. That’s where customer engagement software comes in. The right platform will equip you with the tools to interact effectively, gather valuable feedback, and build lasting customer relationships.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Product Talk

SEPTEMBER 13, 2023

But at the same time, continuous discovery shouldn’t always be a solo activity. They’ll place more trust in you to pursue the opportunities and solutions you believe will have the most impact on your desired outcome. Niklas Fischerström is the User Research Director at Hemnet. “My Meet the product team at Hemnet.

Product Research 302

Product Research User Testing Research Software Feedback Software 302

UX Planet

OCTOBER 28, 2024

Research Research is the foundation of the product design process. This stage involves gathering qualitative and quantitative data to understand the target users, their needs, behaviors, and pain points. Formulate clear questions that will guide your research activities. Form a hypothesis about user behavior.

User Testing 105

User Testing Product Research Data Visualization Research Software 105

Product Innovation Educators

OCTOBER 14, 2024

How product managers can use AI to work more efficiently Watch on YouTube [link] TLDR AI is changing how we manage products and come up with new ideas, giving us new tools to work faster and be more creative. AI can help in many parts of making a product, from research to writing product plans and documents.

Artificial Inteligence 243

Artificial Inteligence Research Software Data Visualization Reporting Tools 243

Lenny Rachitsky

FEBRUARY 9, 2025

Brought to you by: • Enterpret —Transform customer feedback into product growth • Vanta —Automate compliance. With experience as an engineer at the New York Times and as a designer at Dropbox and Square, Karina has a rare firsthand perspective on the cutting edge of AI and large language models.

User Testing 121

User Testing Research Software Product Research Artificial Inteligence 121

Product Innovation Educators

AUGUST 8, 2022

She is leading product and engineering teams to develop a platform for embedded integrations that quickly connect various software applications. I was always interested in people, how they use tools, and the problems being solved by businesses. I moved away from the classroom into product technology.

Research Software 267

Research Software Customer Experience Product Management Product Manager 267

Product Talk

NOVEMBER 22, 2023

Opportunity solution trees are a simple way of visually representing the paths you might take to reach a desired outcome. These are the customer needs, pain points, and desires that, if addressed, will drive your desired outcome. These are the customer needs, pain points, and desires that, if addressed, will drive your desired outcome.

Research Software 285

Research Software Feedback Software Product Research User Testing 285

Product Innovation Educators

JANUARY 8, 2024

Mastering the art of customer conversations – for product managers As a product person, you know or at least have heard how important it is to talk with customers. Also, if you are not a complete newb, you also know you can’t simply ask the customer what they want. 6:09] How do we ask customers the right questions?

User Testing 278

User Testing Customer Feedback Research Software Customer Experience 278

Roman Pichler

FEBRUARY 14, 2023

Listen to the audio version of this article: [link] 1 Complement Scrum with a Product Discovery and Strategy Process Scrum is a simple framework that helps teams develop successful products. How can you capture the right user stories , for instance, if you are unsure who the users are and why they want to use the product?

Product Research 357

Product Research Feedback Software Research Software User Testing 357

UX Planet

FEBRUARY 6, 2025

Traditional banking often struggles to capture and maintain customer engagement. This gap in engagement and recognition highlights the customers expectations for a more dynamic and modern digital banking experience. They want an immersive digital experience that delights, supports, educates andrewards.

Banking 79

Banking Data Visualization Feedback Software Customer Experience 79

Lenny Rachitsky

FEBRUARY 25, 2025

Below, you’ll find what I believe is the most actionable, specific, and straightforward framework for crafting a strategy, for both your product and your company. As Chandra shares below, his framework sits on top of the best strategy wisdom out there (e.g. product marketing, user research, content design, etc.).

Strategy 116

Strategy Technical Review Product Strategy Product Research 116

Product Innovation Educators

JULY 29, 2024

ODI shifts focus from generating ideas to understanding and addressing customer needs, leading to more successful products and innovations. Let’s gain perspective from the knowledge and experience of one of the most influential people in product innovation, Tony Ulwick. He started exploring what makes innovation successful.

Data Visualization 284

Data Visualization Research Software Product Research Product Management 284

Mind the Product

APRIL 10, 2020

In this talk from #MTP Engage Manchester consultant Itamar Gilad takes us through his GIST (goals, ideas, steps, tasks) framework. Itamar has over 20 years of product management experience working with industry leaders such as Google and Microsoft. This is the space where we spend most of our time. Three Types of Launch.

Framework 223

Framework Weak Development Team Customer Experience User Testing 223

Intercom, Inc.

MAY 25, 2021

The channels we use to communicate have shifted dramatically, and customer expectations for fast, personalized support are higher than ever. As a result, companies need to understand their customers and deliver to their high standards if they want to stay competitive. Messaging is rapidly becoming a key channel for customer support.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260