Intercom, Inc.

OCTOBER 27, 2021

With increasing conversation volumes and mounting customer expectations, support teams need a way to ruthlessly optimize their support strategy for maximum efficiency and CSAT. How many proactive support messages are you sending versus how many people are seeking support?

Data Visualization 138

Data Visualization Reporting Tools Strategy Inbound 138

Userpilot

JULY 4, 2023

Build an MVP to let a small user base test out your product and provide feedback to perfect key features , messaging , and positioning. Use popular platforms like Product Hunt to launch your product to get new users. Continue to collect customer feedback to make small iterations on a handful of users to perfect your product.

Feedback Software 74

Feedback Software Analytic Tools Research Software User Testing 74

Intercom, Inc.

JULY 31, 2018

It’s rare that one product manages to solve all of your needs or the needs of your customers – no matter how extensive or well designed it is. That’s why, today, we are excited to make several announcements for our partners, developers and above all, our customers. Each product used is only one tool of many at our disposal.

Feedback Software 106

Feedback Software User Testing Customer Feedback Data Visualization 106

UX Studio: Product Management

JULY 29, 2021

If you decide to work in a big organization, getting stakeholder buy-in to allocate time and money to research activities will be a critical part of your job. You can’t just expect other managers and executives to understand why user research is so important and how it can be a profitable investment. . So, how do you sell research?

Research Software 110

Research Software User Testing Product Research UX 110

Intercom, Inc.

NOVEMBER 20, 2018

This makes sense given the likely resource constraints and the value to be gained from getting in front of customers from day one. As Jason Lemkin puts it , “The CEO/founder should close at least the first 10 (or 20 or whatever) customers. What matters is that somehow, someway, you still get those 10 paying customers closed.”.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. Four years later, and as the company moves decidedly upmarket with their customer base, it’s adapting its sales cycles to cater for bigger clients.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Intercom, Inc.

JULY 30, 2018

Yet for all the time we spend thinking about it, many of us don’t have a game plan. If you’re an outbound SDR , you may not know if the phone number you have is going to connect you to the right person or if that person you’re calling is in the market for what you’re selling. or “How soon are looking to buy?”.

Inbound 157

Inbound Strategy Outbound User Testing 157

Intercom, Inc.

JANUARY 19, 2021

Here’s a simple framework for managing it. A few years ago, we wanted to improve the A/B testing functionality in some of our targeted messages. ” So when this five-month-long project reached completion – at four times the amount of time we had initially estimated – we were left asking ourselves the question: what went wrong?

Framework 272

Framework Customer Experience Systems Review User Testing 272

Intercom, Inc.

JULY 13, 2018

You can spend months working on a great idea, pour tons of time and energy into crafting the perfect marketing, but without customers your business will cease to exist. All future growth hinges on one thing – customer acquisition. Mobilize your influencers to drive customer acquisition. Want more advice like this?

User Testing 156

User Testing Customer Experience Customer Feedback Strategy 156

Intercom, Inc.

JUNE 23, 2020

Kaitlin Pettersen : Global Director of Customer Support. Between them our panel offer a 360° view of this important development and allow us to better understand how and why this framework was developed and what it might mean for your business. Kaitlin: I lead Intercom’s global customer support team.

Reporting Tools 118

Reporting Tools Customer Experience User Testing Data Visualization 118

Intercom, Inc.

JUNE 8, 2021

Not too long ago, customer support was viewed as a cost center, not a value driver. It was seen as a necessary part of a business, but not something that drove revenue or influenced customers’ buying decisions. That time is over. Study after study shows how important a great customer experience is to today’s consumers.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Intercom, Inc.

JULY 19, 2021

It’s clearer than ever that customers (and businesses) prefer conversational support. It’s quick, efficient, and personal, meaning that customers can get the answers they need, where and when they need them. Conversational support is the modern way to resolve customer questions through a digital-first, messaging-based interaction.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

Intercom, Inc.

NOVEMBER 27, 2019

Other times it’s a metric that a specific team orients their work toward achieving. Moving downmarket: Offer self-serve options for individual users. Moving upmarket: Court enterprise customers. Unsurprisingly, the thought of having to rethink all your customer touchpoints tends to inspire trepidation, not excitement.

Data Visualization 186

Data Visualization Reporting Tools Software Review User Testing 186

Modus Create

FEBRUARY 1, 2022

You will find answers to questions such as: Why do we need logging frameworks like Log4j? An attacker who can control log messages or log message parameters can execute arbitrary code loaded from LDAP servers when message lookup substitution is enabled.” DevSecOps as a Defense Strategy.

Software Review 59

Software Review Systems Review Data Visualization Weak Development Team 59

The Product Coalition

FEBRUARY 12, 2018

StepShot Guides, is a new product we’ve launched just in October 2017 and it’s targeted to the individual users. StepShot produces manuals and reference guides for clients, customers, and employees in just minutes, not hours. from the actual problem our first customer wanted to solve. How are your customers using StepShot?

User Testing 68

User Testing Customer Feedback Customer Experience Reporting Tools 68

NextBigWhat

OCTOBER 30, 2020

You spend half of the time on diagnosis, another 40 percent on the tenets, and 10 percent on coherent actions. Objectives and key results (OKR): A goal-setting framework that helps companies set an objective, which is “what I want to have accomplished,” and the key results, which are “how I’m going to get it done.” It has a purpose.

User Testing 52

User Testing Reporting Tools Product Manager Product Management 52

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. Outbound vs. Inbound. Inbound and Outbound Success Stories. SaaS Marketing Playbook Table of Contents. Content Marketing.

Research Software 61

Research Software User Testing Outbound Marketing 61