Userpilot

AUGUST 12, 2024

Interested in customer segmentation analytics but don’t know where to start? We also cover: The benefits of customer segmentation analysis. Best segmentation and analytics tools. TL;DR Customer segmentation divides clients into groups with shared attributes for in-depth analysis and personalized experiences.

Data Visualization 65

Data Visualization Analytic Tools Feedback Software Reporting Tools 65

Userpilot

MARCH 5, 2021

Customer feedback tools that make the most of user feedback are probably the most important weapon SaaS teams have at their disposal for building their products. After all, you are building your product for your customer, right? The best tool of this kind is Userpilot.

Feedback Software 98

Feedback Software Analytic Tools User Testing Customer Feedback 98

Userpilot

MAY 7, 2024

Frustrated trying to design interactive software walkthroughs that drive activation? It’s a common experience. We handpicked a few of the best SaaS walkthrough examples and explained what made them great. We also covered best practices to ensure your walkthroughs get high user engagement. Reduce time to value.

Feedback Software 92

Feedback Software Analytic Tools Reporting Tools Customer Communications 92

Userpilot

AUGUST 28, 2024

Understanding the salary range for customer advocates is crucial whether you’re entering the field or looking to advance your career. In this guide, we’ll provide an overview of typical customer advocate salaries, explore factors that can influence earnings, and share valuable resources to help you progress in your career.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

OCTOBER 1, 2021

For SaaS companies who want to make sure their customers hit the ground running, it's difficult to avoid the subject of new user onboarding tools. More often than not, you'll need SaaS onboarding software to do the heavy lifting for you. Using existing onboarding software is a smarter move.

Analytic Tools 86

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 86

Userpilot

OCTOBER 17, 2023

Customer insights provide intelligence and analysis about customer experience, activities, and preferences. Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs.

Data Visualization 76

Data Visualization Analytic Tools Research Software Feedback Software 76

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

Customer Experience 77

Customer Experience User Testing Analytic Tools Feedback Software 77

Userpilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Research Software 80

Userpilot

AUGUST 28, 2024

Understanding the salary range for customer service representatives is crucial whether you’re entering the field or looking to advance your career. TL;DR A customer service representative is a professional who acts as a liaison between a company and its customers by providing helpful information and resolving emerging issues.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

AUGUST 10, 2022

What is customer insight, and why is it essential for SaaS companies? As a product manager, you should collect customer insights to understand how users feel about your products and services. What part of the user journey makes them happy or upset? are examples of active feedback.

Data Visualization 86

Data Visualization Customer Feedback User Testing Customer Experience 86

UserVoice

APRIL 4, 2017

It’s no secret that product managers wear a lot of hats. The litany of tasks on a PM’s plate can seem overwhelming at a glance, but the market has responded to these challenges with a number of specialized solutions that many PMs now consider indispensable in their day-to-day. Data Analysis Tools for Product Management.

Research Software 286

Research Software Analytic Tools Feedback Software Data Visualization 286

The Product HQ

MAY 10, 2024

People from several different backgrounds decide to become platform product managers and follow a rich and rewarding career that is varied, fulfilling, and well-paid. This article describes all of the essential information needed to begin the journey to becoming a platform product manager.

Reporting Tools 52

Reporting Tools Research Software Analytic Tools Feedback Software 52

Userpilot

JULY 23, 2024

Feature prioritization is always a hot-button issue for product managers. It helps organizations focus on the Determining which features to include in a product roadmap can be challenging with constantly evolving customer needs and several opportunities chasing scarce resources.

Feedback Software 91

Feedback Software Product Research User Testing Customer Experience 91

Userpilot

JANUARY 16, 2024

A review funnel is essential for every business, including your SaaS company. Customers trust real customer reviews just as much as recommendations from friends and family. TL;DR A review funnel is a system that helps businesses manage customer feedback and increase chances of receiving positive reviews.

Feedback Software 91

Feedback Software Analytic Tools Data Visualization Systems Review 91

Userpilot

MAY 31, 2023

Survey data analysis is a powerful tool that allows you to delve deep into your user base's thoughts, opinions, and sentiments. Deciphering the patterns hidden within the data will help you drive product improvements and enhance user satisfaction. Sending surveys to specific user segments.

Data Visualization 77

Data Visualization Feedback Software Customer Feedback User Testing 77

Userpilot

MARCH 28, 2024

User analytics play an essential part in the product development and management process. It also explores different kinds of user data analysis, shows you how to conduct it, and introduces a few product analytics tools with the necessary functionality. TL;DR User analytics is a user research methodology.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

ProductPlan

APRIL 25, 2024

The product management function in higher education is in a unique spot in its industry. At first glance, higher education may not seem like an industry that needs a product team filled with product managers. However, universities and colleges are the perfect places to employ product management principles.

Education 96

Education Research Software Feedback Software Analytic Tools 96

Userpilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. It therefore stands to reason that the companies that thrive are constantly collecting and analyzing data about customer behavior, and pivoting their offerings accordingly.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Alchemer Mobile

FEBRUARY 10, 2022

There are hundreds – if not thousands – of articles in the world covering App Store Optimization (ASO) essentials. While it’s critical to perfect these fundamentals, we want to spend time diving into some of the more advanced mobile app marketing strategies to improve ASO. App store optimization goals.

Feedback Software 246

Feedback Software User Testing Strategy Marketing 246

Userpilot

JULY 28, 2024

TL;DR A product designer is a professional responsible for creating user-friendly and visually appealing designs for products , particularly in digital applications like software and websites. It can also include preferred skills, experience, and certifications. Looking into tools for product designers?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

OCTOBER 15, 2023

How do you leverage product analytics marketing automation to boost customer acquisition, retention, and account expansion? TL;DR Product analytics marketing automation involves using product analytics to track product usage and customer behavior to develop automated marketing experiences.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 83

The Product Coalition

SEPTEMBER 24, 2024

Think of the stories you’ve heard about your favorite product and how it came to be. No wonder new and seasoned product managers hesitate to go all in on product discovery. In many ways, product discovery is the modern-day equivalent of being an explorer surveying the world before maps. The Customer Is Wrong!

Product Research 104

Product Research Customer Experience User Testing Customer Feedback 104

Userpilot

JULY 7, 2024

How do you identify and optimize customer journey touchpoints? Before we get down to it, we also cover different stages of the customer journey and examples of touchpoints at different stages. To inspire your product team. Customer journey touchpoints are key moments where customers engage with the company or its products.

User Testing 64

User Testing Data Visualization Analytic Tools Customer Experience 64

Userpilot

JULY 28, 2024

TL;DR A UI (User Interface) designer focuses on creating visually appealing and interactive elements for digital products. They design the layout, visual elements, and interactive features to ensure the product is user-friendly and aesthetically pleasing. Looking into tools for UI designers? Let’s dive in!

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

MARCH 14, 2023

User segmentation is an essential strategy in product management. It improves customer experience, increases retention, and drives product growth. But where do you get started with user segmentation? In this article, we cover: Why user segmentation is essential for product managers.

Analytic Tools 84

Analytic Tools User Testing Customer Feedback Feedback Software 84

Userpilot

FEBRUARY 20, 2023

We also have a quick look at Userpilot as an alternative for each of the tools. TL;DR Product analytics is the process of collecting and analyzing data about product usage and user behavior. Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Reporting Tools 91

Userpilot

JUNE 28, 2024

Embarking on a career as a growth product manager involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful growth product manager. Let’s dive in!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JANUARY 29, 2023

What do good product experience examples have in common? They drive up customer loyalty and retention, turning customers into avid brand ambassadors. In the era of unprecedented customer power, good customer experience is the key to successful product growth. What is product experience in SaaS?

Feedback Software 93

Feedback Software Analytic Tools Customer Experience Product Research 93

Userpilot

APRIL 21, 2024

In SaaS, a customer onboarding dashboard can become a massive product analytics tool to understand and optimize the user journey. Let’s explore how a customer onboarding dashboard works and see different examples. Interested in collecting actionable insights into customer onboarding?

Data Visualization 83

Data Visualization Onboarding KPIs Dashboard Analytic Tools 83

Userpilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? In this article, we will cover the voice of the customer methodology. You’ll also find techniques for collecting feedback and best practices to ensure everything goes well.

Customer Feedback 82

Customer Feedback User Testing Feedback Software Data Visualization 82

Mironov Consulting

JUNE 20, 2024

Software architects know that every system has a bottleneck.    Imagine an analytics app where the slowest step is uploading massive data sets from remote devices… if we’re clever enough to unblock uploads, we’re going to discover that the slowest step is now parsing/cleaning incoming data. and

Analytic Tools 69

Analytic Tools Feedback Software Reporting Tools Data Visualization 69

Intercom, Inc.

MARCH 23, 2021

Leading the charge in the tech subscription space is Grover , a platform that offers consumers more flexible ways to access tech by enabling them to rent devices such as phones, laptops, and smart watches. Renting is somewhat novel – and even potentially scary – when you’re doing it for the first time”.

Customer Experience 104

Customer Experience Research Software Feedback Software User Testing 104

Userpilot

JULY 28, 2024

TL;DR A UX designer, or User Experience Designer, focuses on enhancing user satisfaction by improving the usability , accessibility, and pleasure provided in the interaction between the user and the product. It can also include preferred skills, experience, and certifications.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Usersnap

JULY 16, 2024

As a content manager working with product managers daily, I have extensively tested, reviewed , and evaluated the top mostly paid bug-tracking tools. Their seamless integration with product management workflows and timely project delivery capabilities can significantly enhance work efficiency.

Data Visualization 40

Data Visualization Reporting Tools Feedback Software Analytic Tools 40

Userpilot

JULY 1, 2024

Product market research is essential for comprehending your customer base, competition, and the prevailing trends within the industry. It involves collecting and evaluating information that can guide you in making well-informed decisions about your product offerings. Let’s look a bit deeper into them now.

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

Userpilot

MARCH 25, 2022

Looking for inspiration to design a great in-app survey? We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction.

Feedback Software 80

Feedback Software Analytic Tools Data Visualization Product Research 80

Userpilot

OCTOBER 24, 2022

Gathering meaningful insight from your customers is a challenge for any product manager: what you need is a handy user persona survey template to help you capture it… We’re here to help! A user persona is a representation of a specific type of user of your product. Usually not.

User Testing 80

User Testing Customer Feedback Research Software Feedback Software 80