Userpilot

APRIL 29, 2024

How can you use them for better customer engagement ? TL;DR Segmentation is a process of grouping customers by shared characteristics. For example, age or product usage patterns. A segmentation survey is used to gather the data necessary to segment customers. A market segmentation survey is a market research tool.

Analytic Tools 104

Analytic Tools Research Software Feedback Software Product Research 104

Userpilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. In this article, we’ve outlined the major roles that move the needle in terms of product growth alongside their KPIs and current salary ranges. What is a SaaS business model?

Research Software 98

Research Software Feedback Software Analytic Tools Onboarding KPIs 98

Intercom, Inc.

DECEMBER 8, 2020

Modern customers expect quick, personal, and effective service. To provide this, you must understand how your customer experience stacks up against these expectations. This is where metrics can be invaluable, giving clarity on performance, and circumventing potential issues. What are help desk metrics?

Onboarding KPIs 211

Onboarding KPIs Customer Feedback Data Visualization Customer Experience 211

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. User experience (UX) involves all aspects of user interactions with your product.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Onboarding KPIs 105

Userpilot

JUNE 28, 2022

Are you wondering what customer experience KPIs and metrics you should track? Choosing the right KPIs can make all the difference when it comes to retaining your customers in the SaaS business. There are eight key CX KPIs that you need to measure. What is customer experience?

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Onboarding KPIs 52

Userpilot

FEBRUARY 15, 2022

Are you looking for ways how to increase monthly active users for your SaaS? In this article you’ll learn: What monthly active users (MAUs) are and why you should care. 6 ways to turn passive customers into engaged users. The best user engagement tools to use to turn new users into active users.

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

Userpilot

JANUARY 17, 2023

Value realization can make the difference between a customer who unsubscribes and a customer who becomes a brand advocate. If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think.

Feedback Software 98

Feedback Software Research Software Onboarding KPIs Customer Experience 98

Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? Creating a user persona can be hard sometimes. Depending on how many your product has, it may require several hours of interviews and a number of surveys to do each. But it’s an absolutely critical step for any SaaS strategy.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

JUNE 11, 2021

SaaS businesses thrive on data. This is where analytics software comes in. Analytics tools help SaaS businesses generate actionable insights from the data they collect, which then fuels their decisions. What types of Analytics software does every SaaS business need? Marketing Analytics Tools for SaaS.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

OCTOBER 16, 2023

Like any form of analytics, product marketing analytics is all about capturing key data and optimizing the customer experience using that data. Unlike marketing analytics which focuses on replicating marketing successes, product analytics focuses on improving the product. What is product analytics?

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 105

Userpilot

MARCH 2, 2022

Wondering how you can leverage SaaS OKRs to drive success in your business? Much of product success depends on your marketing team but business decision-making and progress evaluation are crucial to keeping your company focused on the right path towards sustainable growth. To grade OKRs, use a scoring system on a scale of 0.0

Feedback Software 105

Feedback Software Onboarding KPIs Reporting Tools Product Research 105

Userpilot

FEBRUARY 21, 2022

What does a successful SaaS product launch look like? What are the pre-launch and post-launch steps (hint: user onboarding is a part of this)? A successful SaaS product launch campaign consists of three stages: the pre-launch stage, the launch stage, and the post-launch stage. SaaS Product Launch Phases.

Research Software 98

Research Software Feedback Software Onboarding KPIs Product launches 98

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

Userpilot

JULY 6, 2021

Is a SaaS product growth strategy essential to a modern business’s survival? What SaaS product growth strategies can you implement to get there? That's exactly what we'll cover in this article: what is a SaaS product growth strategy and what are the main growth strategy types. Table of Contents.

Feedback Software 98

Feedback Software Research Software Analytic Tools Onboarding KPIs 98

Userpilot

DECEMBER 21, 2022

How relevant is it to SaaS product management ? We also look at how to carry out the RFM analysis and some SaaS-specific examples. RFM analysis is a user segmentation tool used in sales and marketing for targeted customer engagement. Choose the most relevant customer segments to drive your product goals.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

The Product Coalition

JULY 13, 2020

According to McKinsey , data-driven organizations are 23 times more likely to acquire customers. They also are six times as likely to retain customers, and 19 times as likely to be profitable as a result. In order to be data-driven, one has to carefully consider the product analytics tools he is using.

Data Visualization 78

Data Visualization Analytic Tools Research Software Feedback Software 78

The Product Coalition

JULY 8, 2020

Looking to build better user experiences? It’s time to stop passively observing your analytics and start engaging your users. Here is why user engagement is the new key to build innovative experiences. It all starts with user feedback. And it doesn’t involve tracking every action your users do.

Feedback Software 83

Feedback Software Data Visualization User Testing Customer Feedback 83

The Product Coalition

JANUARY 24, 2021

A flexible framework for one of today’s most important business documents “A great product manager has the brain of an engineer, the heart of a designer, and the speech of a diplomat.”?—?Deep Just like the role of a product manager can vary significantly from company to company, so can? So what goes into a product spec?

Onboarding KPIs 129

Onboarding KPIs User Testing Customer Experience Feedback Software 129

Gainsight

JUNE 17, 2022

If you’re considering implementing—or have already implemented—a product-led growth (PLG) strategy, one of the first things you should determine are the metrics you’ll need to measure success. . Here’s how to pick out the perfect metrics for product-led growth. . Want to learn what data to start keeping track of for PLG?

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Research Software 52

ProductPlan

NOVEMBER 5, 2021

What is Product Adoption? Product adoption, sometimes called user adoption, refers to the use of a product or feature that results in accomplishing a product’s intended goals to achieve anticipated benefits. Users might be brand-new to the product or existing users of a product with a new feature update.

Onboarding KPIs 52

Onboarding KPIs Customer Experience KPI User Testing 52

The Product Coalition

MARCH 6, 2019

Working as a product manager can be a busy, unpredictable and octopus-like existence. Bringing team members together, organizing user research, product demos, road mapping and more. If you’re a mobile app product manager there’s a whole additional layer of complexity to add to that cake.

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

Userpilot

MARCH 24, 2021

Defining your product strategy is the most important aspect of deciding to build something new. It helps your entire team rally around a vision and a set of outcomes, making sure everyone is aligned in reaching those product growth goals. What is a product strategy? How do you set a product vision?

Product Research 119

Product Research Onboarding KPIs Product Strategy User Testing 119

Userpilot

JUNE 15, 2022

Learning to differentiate between the two can help you understand your SaaS business in greater depth and drive customer retention. Net Revenue Retention is the percentage of revenue that you retain from existing customers within a particular period. NPR’s insights are excellent for expanding your customer base.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

The Product Coalition

NOVEMBER 26, 2019

Managers and product managers are often frustrated by the apparent lack of care the development team is showing for the needs of the business. When a long-awaited product or feature finally launches, it often comes well short of the needs. users, market and business, fades into the background. The bigger context?—?users,

Product Research 78

Product Research Onboarding KPIs Agile User Testing 78

Userpilot

FEBRUARY 5, 2023

Do you need some behavioral KPI examples to understand what metrics to track and why? Behavioral key performance indicators (KPIs) can help you understand user experience and measure feature adoption. Then you can use its valuable insights to make data-driven decisions for your SaaS business.

Onboarding KPIs 98

Onboarding KPIs KPI Analytic Tools Feedback Software 98

Gainsight

FEBRUARY 20, 2019

Are the right people driving product experience in your company? The Age of the Customer has increased the importance of delivering exceptional customer experiences and outcomes. Marketing, customer success, support, product—each team plays a critical role. Driving Product Experience is a Team Effort.

Customer Experience 45

Customer Experience Onboarding KPIs Analytic Tools Feedback Software 45

Gainsight

JULY 27, 2020

At the same time, higher education is laying out plans on how they will reopen, while Los Angeles and San Diego decided schools will be remote full-time in the fall. . With all the unknowns surrounding reopening K-16 institutions, EdTech solutions are becoming essential tools for learning at home.

Feedback Software 52

Feedback Software Reporting Tools Onboarding KPIs User Testing 52

ProductPlan

NOVEMBER 20, 2020

Product managers are all about prioritization. The items that deliver the most value to a product’s reputation, help the product achieve its goals and improve KPIs are the ones that we continually slot at the front of the queue. It’s our job to skip over the features that only apply to a couple of customers.

Onboarding KPIs 52

Onboarding KPIs User Testing Customer Experience Product Research 52

Userpilot

JANUARY 31, 2023

If there’s one critical skill for product managers to nail, it’s customer activation. In this comprehensive guide, we’ll break down underlying customer activation strategies and actionable strategies, specific onboarding tools , and techniques, and tangible examples to learn from.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Bain Public

JANUARY 11, 2022

As a product manager, it’s normal to get all kinds of new feature requests from stakeholders (these requests are usually related to pain points). Or do you try to implement each feature request, leaving you with half-baked projects with an archive of features and no finished product? Let’s dive deeper!

Onboarding KPIs 52

Onboarding KPIs Weak Development Team User Friction Customer Experience 52

Userpilot

JULY 31, 2024

And we think it applies just as well to product KPIs. ” Here are 14 essential product management KPIs you need to measure (tips for improving them + industry averages included!). TL;DR Product management KPIs are measurable values used to evaluate how well a product achieves its goals.

Onboarding KPIs 104

Onboarding KPIs Data Visualization Customer Experience Customer Satisfaction 104

UX Studio

MARCH 11, 2024

With over 17 years of experience as a designer, he primarily assists others in their career growth by providing thoughtful, concise tips and tricks, whether related to tools or any form of communication. You have surface level: you’re completely dir ected, you are given a solution and you design the solution.

User Testing 67

User Testing Research Software Feedback Software Data Visualization 67

Userpilot

DECEMBER 5, 2023

Customer satisfaction analytics are key to understanding what makes your customers happy and building a product that retains users. But how can you leverage this user sentiment data to lead product development and grow your business? There’s no single KPI to measure customer satisfaction.

Data Visualization 97

Data Visualization Customer Satisfaction Analytic Tools User Testing 97

Userpilot

OCTOBER 3, 2023

Wondering what customer journey KPIs align with your business goals? Customer journey KPIs, alongside product analytics , help product teams understand if they’re meeting their goals. This insight can help you make informed decisions to optimize your user experience.

Onboarding KPIs 105

Onboarding KPIs Customer Experience User Testing Customer Feedback 105

PMLesson's Ace the PM Interview

JANUARY 12, 2022

The responsibilities of a technical program manager are a little more big picture than that of a software engineer. For example, these questions are typically focused on system design. In many instances, TPM candidates are asked to think through and design a product's system architecture. Let's take a look! Design TikTok.

Technical Review 52

Technical Review Feedback Software Onboarding KPIs Software Review 52

Userpilot

DECEMBER 13, 2021

Wondering which product management KPIs help you get better product growth insights ? Among the plethora of responsibilities that SaaS Product Managers have, defining and tracking KPIs probably is the most influential towards guiding future product development. Key product management metrics and KPIs.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

ProductPlan

OCTOBER 8, 2019

Making a sale deserves celebration, but ringing that bell is only the start of the customer journey. Now it’s time for onboarding, collecting feedback, increasing usage, and eventually winning the renewal. But without meeting these customer expectations, you can’t grow these accounts.

Customer Experience 46

Customer Experience User Testing Customer Feedback Onboarding KPIs 46