Mind the Product

APRIL 21, 2020

We’ve heard it again and again – these are odd times; we’re not working remotely, we’re working during a crisis; this is not the new normal. You’re not working the same way, and your customers have different needs than they did a month ago. Customer Discovery. Remote Working. Adapting to change.

Product Research 187

Product Research Customer Experience Feedback Software Research Software 187

Mind the Product

JUNE 24, 2020

But Fabrice des Mazery, CPO at Thiga, suggests the skills we’ve honed during this time can actually be useful in building relationships with our customers. In this episode, sponsored by Amplitude, he draws on his experience at Deezer, [.]. Review us on your podcast app so that we can use your feedback to be better.

Customer Experience 156

Customer Experience User Testing Product Research Customer Feedback 156

Roman Pichler

NOVEMBER 12, 2019

What’s more, the product people would occasionally visit the development site, and development group members would travel to product management from time to time. The technical complexities were greater than anticipated and the development progress was slower than forecasted. Unfortunately, things didn’t go to plan. The Office.

Weak Development Team 199

Weak Development Team Customer Experience Technical Review Product Research 199

Roman Pichler

NOVEMBER 12, 2019

What’s more, the product people would occasionally visit the development site, and development group members would travel to product management from time to time. The technical complexities were greater than anticipated and the development progress was slower than forecasted. Unfortunately, things didn’t go to plan. The Office.

Weak Development Team 199

Weak Development Team Customer Experience Technical Review Product Research 199

Intercom, Inc.

JULY 11, 2018

The products they hire to solve these problems change all the time. A strong understanding of the outcome customers want , and how they currently get it, is essential for you to succeed in product development. They would look left and right at their competitors and wonder which newspaper had stolen their customers.

Entertainment 205

Entertainment Technical Review Software Review Banking 205

Mind the Product

APRIL 6, 2021

For most of us, the way that we conduct user research has been different during a year of lockdowns. Not so much for Anna Lee Anda, UX Research Manager at Zendesk — as someone with a global customer base, she’s been working with these techniques for ages. The Product Experience is hosted by Lily Smith and Randy Silver.

Product Research 129

Product Research User Testing Research Software Customer Experience 129

The Product Coalition

AUGUST 4, 2022

Apart from the impressive industry value, the amount of time globally spent on streaming apps last year surpassed 548 billion hours. The industries that rely on video streams to provide their services include retail, entertainment, education, gaming, fitness, and even government. Its market share is projected to reach $534.37

Feedback Software 127

Feedback Software Technical Review Weak Development Team User Testing 127

Intercom, Inc.

DECEMBER 21, 2021

And yet, here at Intercom, we have been determined to make the most of these difficult times. “We have accelerated through many years of progress as if we’re living in a time-lapse” Business is increasingly conducted online, and customer communications are undergoing a massive transformation as customer expectations change.

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

Mind the Product

DECEMBER 8, 2020

Our go-to person to learn more about creating a great play experience is Melissa Pickering, Strategic Product Director at The LEGO Group. The post Designing for Play – Melissa Pickering on The Product Experience [Rebroadcast] appeared first on Mind the Product. The Product Experience is hosted by Lily Smith and Randy Silver.

Customer Experience 131

Customer Experience Product Research User Testing Feedback Software 131

Mind the Product

MARCH 31, 2020

With more than 25 years of experience between them, they’ve been there since the beginning, seen the evolution of the scene and have some amazing advice to share. How to make good user stories. This episode of The Product Experience is supported by our Mind the Product APAC sponsors. Quote of the Episode. Remote working.

Customer Experience 136

Customer Experience Product Research Feedback Software Data Visualization 136

Intercom, Inc.

JANUARY 14, 2019

Fittingly, the team’s selections crossed a range of publish dates, subjects and structures; from 1970’s era technical guidance on improving one’s own writing, to the latest and best thinking from the team at Google Ventures on how to make more time for what’s meaningful in your life. “The Inevitable” by Kevin Kelly.

Books 150

Books Technical Review Marketing User Testing 150

Intercom, Inc.

MARCH 12, 2020

What hasn’t changed is people’s innate desire to be treated as the valued customers they are while having their problem solved. What has changed, however, is the underlying technology that powers these interactions and, ideally, makes them a lot smoother than the bygone days of toxic hold music. Short on time?

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

Alchemer Mobile

MARCH 18, 2021

The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market, and includes mobile benchmarks across 10 main categories and 20 subcategories. Almost all apps experienced significant change in their DAU due to COVID-19. Transcript.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

The Product Coalition

FEBRUARY 1, 2021

This is often the case when an organization’s people management does not have a lot of experience in hiring agile practitioners because they are in the early stages of the agile transition. All Scrum team members need to communicate with stakeholders and customers to avoid losing critical information in translation.

Technical Review 167

Technical Review Advertising Customer Experience Agile 167

Mind the Product

JULY 14, 2020

In this episode of The Product Experience, sponsored by Amplitude, learn how to apply this ethos to [.]. The post Sleeping Giants – Nandini Jammi on The Product Experience [Rebroadcast] appeared first on Mind the Product. Review us on your podcast app so that we can use your feedback to be better. Brand reputation.

Feedback Software 113

Feedback Software Customer Experience Product Research Technical Review 113

eG Innovations

MARCH 9, 2023

Figure 1: A Linux Virtual Desktop Citrix for Linux VDI and DaaS options allow organizations to deploy Linux digital workspaces and Linux applications that can then be accessed by end-users from Linux or non-Linux endpoints. Who uses Linux VDI and Digital Workspaces? eG Enterprise v7.2 We took Wilco’s comments on board and from v7.2

Customer Experience 86

Customer Experience User Experience Data Visualization Analytic Tools 86

Mixpanel

MAY 5, 2021

Teams are praised whenever they release a new feature (or product) to their customers. Even the most experienced product managers have little to no experience and craft in reverting decisions after a feature has already made it live into production. Our biases, and several other reasons, encourage us to keep things.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

The Product Coalition

FEBRUARY 26, 2021

You don’t buy iPhone as a phone, you buy an entry ticket to the Apple experience. Also, to understand what it feels like to use the app from an Apple user perspective. It was my first Apple experience that ended up with purchasing MacBook for personal use. But this story is not about Apple experience.

Customer Experience 103

Customer Experience Technical Review Systems Review Software Review 103

Mind the Product

AUGUST 28, 2017

The business has three types of user, – those that build fundraising pages, those that donate to the pages, and the charities or nonprofits that the money goes to. As a species we like to “give”, whether it’s giving money, time, love, or simply moral support. Jamie has worked at JustGiving for seven years.

Analytic Tools 173

Analytic Tools Research Software User Testing Customer Experience 173

The Product Coalition

FEBRUARY 22, 2023

Unlike last time, though, the NFT space this time has evolved manifold, with a plethora of new applications waiting to be adopted into the mainstream world. Running an NFT business can also be easier for those not accustomed to deeper technological nuances of Web3, and they can learn them through experience.

Research Software 124

Research Software Technical Review Customer Experience User Testing 124

Product Talk

AUGUST 10, 2016

But that’s going to take time and I want you to have it today. We would jump from reviewing interview guides one week to discussing experiment results the next. Over time, I started to reframe the two dimensions as discovering opportunities and discovering solutions. So I’m going to scratch the surface in this blog post.

Research Software 250

Research Software Product Research User Testing Customer Experience 250

Modus Create

FEBRUARY 16, 2022

Digital awareness in Corporate America is at an all-time high, and there are no signs of slowing down. Organizations that use innovation labs to solve real-world problems for potential customers will continue to gain value from them. . In today’s world, every company is a technology company.

Technical Review 110

Technical Review Research Software Reporting Tools Data Visualization 110

Imaginary Cloud - Design

JANUARY 14, 2021

A good user experience strategy considers the powerful impact of storytelling, once it can guide the user through a compelling narrative by adding value to an app or website , and consequently, to the whole business. The 21st century is a century highly characterized by information and technological advancements.

Customer Experience 76

Customer Experience User Experience User Testing Research Software 76

Mind the Product

DECEMBER 12, 2017

When we recall past experiences, we are not wired to remember the whole experience with total accuracy. We tend to remember the peak of the experience (whether positive or negative) rather than the end-to-end experience. One great experience can outweigh previous negative ones. Social Media and Brand Reputation.

Data Visualization 147

Data Visualization Reporting Tools User Testing Analytic Tools 147

The Accidental Product Manager

MARCH 21, 2022

At the end of a long day, many people like to go home and spend the evening losing themselves in playing video games on their home entertainment systems. This trend comes at a time when demand for interactive entertainment is especially robust due to everyone staying at home due to the coronavirus pandemic.

Product Management 123

Product Management Product Manager Systems Review Technical Review 123

Mixpanel

JANUARY 11, 2021

As Head of Data Science, Digital Ventures at Viacom18 Media—a Mumbai-based joint venture between ViacomCBS and Network18 and one of India’s fastest-growing entertainment networks—Anubhav Shrivastava has led the company’s shift toward data-informed decision making. Spending time judiciously is important.

Data Visualization 98

Data Visualization User Testing Customer Experience Analytic Tools 98

Amplitude

JUNE 11, 2018

We’ll now dive into the core games of customer engagement strategy and lay out how product managers should frame the value of their product, the goals of their user experience design, and their growth strategy around the specific game their team is playing. Defining your Customer Engagement Strategy: Which game are you playing?

Customer Experience 86

Customer Experience User Testing Customer Feedback Strategy 86

Mind the Product

NOVEMBER 9, 2016

At the same time, companies such as Facebook (through Oculus), Google, HTC, and Samsung have already produced and sold hundreds of thousands of VR headsets. Building non-gaming VR experiences. VR is an ideal technology for training and simulations. They deliver value to a user who is willing to pay either money or attention.

Weak Development Team 109

Weak Development Team Development Feedback Software User Testing 109

Intercom, Inc.

AUGUST 9, 2018

On the heels of launching Intercom’s newest feature, Custom Bots , I hosted Lili on our podcast. We talked about how bots and humans can work better together, when and how to give your chatbot a personality, and how the earliest chat experiences still inform what we build today. Short on time? The future of AI is bright.

Research Software 145

Research Software User Testing Data Visualization Customer Experience 145

The Product Coalition

MAY 9, 2020

If no one really needs your product, or they can get the exact same experience from someone else, then you don’t have a product-market fit. The Amazon Fire Phone (2014) In the early to mid-2010s, it seemed like Amazon really were on fire with their tech offering. Users would also be pretty limited to Amazon’s services.

User Testing 78

User Testing Technical Review Product Marketing Product Research 78

Modus Create

MARCH 14, 2023

A question that spawns a new answer every time it’s asked. It’s not a one-time project with a finish line but a strategic capability that helps teams evolve in a way that best suits their interests. We have consciously excluded IT companies to demonstrate how digital transformation isn’t exclusive to technology firms.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

Andrew Chen

DECEMBER 10, 2018

Above: New technology has always captivated consumers! In the 70 slide deck below, I cover a couple key concepts: Accelerating technology adoption. The most exciting new technologies coming around the corner, and how to evaluate them for producing new startups. Technology changes, but people stay the same.

User Testing 100

User Testing Startups Technical Review Customer Experience 100

The Product Coalition

NOVEMBER 1, 2022

However, people find it hard to identify how tourists spend on travel and other leisure activities in a savvy-tech world. Innovative emerging technologies in tourism have changed business models, so understanding consumer behavior in tourism is essential. Consumer behavior is not a new concept for research.

Research Software 103

Research Software Feedback Software User Testing Travel 103

Mind the Product

JANUARY 21, 2020

Fourteen years into his product career and having enjoyed working with big organisations like MoMa , Raspberry Pi , AO.com , Disney , eBay , and Marriott , Joe struck out on his own five years ago and now works with no more than four businesses at any one time. I might do a review of the product itself, to understand what’s happening.

Banking 127

Banking Weak Development Team Workshop Customer Experience 127

UX Planet

JANUARY 13, 2024

This article explores a transformative user experience paradigm: Spatial Memory Triggers. The Past My previous article on the possibilities of Apple glasses was focused on user adoption and social privacy. The Past My previous article on the possibilities of Apple glasses was focused on user adoption and social privacy.

Vision 88

Vision Customer Experience Technical Review Customer Feedback 88

The Product Coalition

JANUARY 24, 2019

You feel you’ve created the ultimate onboarding experience that is finally ready for launch. Social networks are extremely effective when it comes to organic app user engagement. Although, it won’t hurt to give those efforts a push with the social media advertising. Pay particular attention to user-generated content.

Research Software 84

Research Software Customer Experience Technical Review Download 84

ProductPlan

SEPTEMBER 8, 2021

As a result, we’ve come to depend on Amazon to lighten the load, deliver convenience, entertainment, and satisfaction in just one click. The field marked its last groundbreaking innovation around the time of Guttenberg circa 1436. Amazon is a multinational technology company known worldwide as a mega e-commerce marketplace.

Product Strategy 87

Product Strategy User Testing Strategy Technical Review 87