Mind the Product

JUNE 24, 2020

But Fabrice des Mazery, CPO at Thiga, suggests the skills we’ve honed during this time can actually be useful in building relationships with our customers. In this episode, sponsored by Amplitude, he draws on his experience at Deezer, [.]. Review us on your podcast app so that we can use your feedback to be better.

Customer Experience 151

Customer Experience User Testing Product Research Customer Feedback 151

The Product Coalition

AUGUST 4, 2022

Apart from the impressive industry value, the amount of time globally spent on streaming apps last year surpassed 548 billion hours. The industries that rely on video streams to provide their services include retail, entertainment, education, gaming, fitness, and even government. Its market share is projected to reach $534.37

Feedback Software 124

Feedback Software Technical Review Weak Development Team User Testing 124

Mind the Product

APRIL 21, 2020

We’ve heard it again and again – these are odd times; we’re not working remotely, we’re working during a crisis; this is not the new normal. You’re not working the same way, and your customers have different needs than they did a month ago. Customer Discovery. Remote Working. Adapting to change.

Product Research 176

Product Research Customer Experience Feedback Software Research Software 176

Mind the Product

APRIL 6, 2021

For most of us, the way that we conduct user research has been different during a year of lockdowns. Not so much for Anna Lee Anda, UX Research Manager at Zendesk — as someone with a global customer base, she’s been working with these techniques for ages. The Product Experience is hosted by Lily Smith and Randy Silver.

Product Research 129

Product Research User Testing Research Software Customer Experience 129

Imaginary Cloud - Design

JANUARY 14, 2021

A good user experience strategy considers the powerful impact of storytelling, once it can guide the user through a compelling narrative by adding value to an app or website , and consequently, to the whole business. The 21st century is a century highly characterized by information and technological advancements.

Customer Experience 76

Customer Experience User Experience User Testing Research Software 76

The Product Coalition

FEBRUARY 22, 2023

Unlike last time, though, the NFT space this time has evolved manifold, with a plethora of new applications waiting to be adopted into the mainstream world. Running an NFT business can also be easier for those not accustomed to deeper technological nuances of Web3, and they can learn them through experience.

Research Software 122

Research Software Technical Review Customer Experience User Testing 122

The Product Coalition

FEBRUARY 26, 2021

You don’t buy iPhone as a phone, you buy an entry ticket to the Apple experience. Also, to understand what it feels like to use the app from an Apple user perspective. It was my first Apple experience that ended up with purchasing MacBook for personal use. But this story is not about Apple experience.

Customer Experience 102

Customer Experience Technical Review Systems Review Software Review 102

Roman Pichler

NOVEMBER 12, 2019

What’s more, the product people would occasionally visit the development site, and development group members would travel to product management from time to time. The technical complexities were greater than anticipated and the development progress was slower than forecasted. Unfortunately, things didn’t go to plan. The Office.

Weak Development Team 195

Weak Development Team Customer Experience Technical Review Product Research 195

Roman Pichler

NOVEMBER 12, 2019

What’s more, the product people would occasionally visit the development site, and development group members would travel to product management from time to time. The technical complexities were greater than anticipated and the development progress was slower than forecasted. Unfortunately, things didn’t go to plan. The Office.

Weak Development Team 195

Weak Development Team Customer Experience Technical Review Product Research 195

Mind the Product

JULY 14, 2020

In this episode of The Product Experience, sponsored by Amplitude, learn how to apply this ethos to [.]. The post Sleeping Giants – Nandini Jammi on The Product Experience [Rebroadcast] appeared first on Mind the Product. Review us on your podcast app so that we can use your feedback to be better. Brand reputation.

Feedback Software 109

Feedback Software Customer Experience Product Research Technical Review 109

Mind the Product

DECEMBER 8, 2020

Our go-to person to learn more about creating a great play experience is Melissa Pickering, Strategic Product Director at The LEGO Group. The post Designing for Play – Melissa Pickering on The Product Experience [Rebroadcast] appeared first on Mind the Product. The Product Experience is hosted by Lily Smith and Randy Silver.

Customer Experience 121

Customer Experience Product Research User Testing Feedback Software 121

Mind the Product

MARCH 31, 2020

With more than 25 years of experience between them, they’ve been there since the beginning, seen the evolution of the scene and have some amazing advice to share. How to make good user stories. This episode of The Product Experience is supported by our Mind the Product APAC sponsors. Quote of the Episode. Remote working.

Customer Experience 134

Customer Experience Product Research Feedback Software Data Visualization 134

Modus Create

FEBRUARY 16, 2022

Digital awareness in Corporate America is at an all-time high, and there are no signs of slowing down. Organizations that use innovation labs to solve real-world problems for potential customers will continue to gain value from them. . In today’s world, every company is a technology company.

Technical Review 143

Technical Review Research Software Reporting Tools Data Visualization 143

Modus Create

MARCH 14, 2023

A question that spawns a new answer every time it’s asked. It’s not a one-time project with a finish line but a strategic capability that helps teams evolve in a way that best suits their interests. We have consciously excluded IT companies to demonstrate how digital transformation isn’t exclusive to technology firms.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

Mironov Consulting

SEPTEMBER 23, 2023

I’ve written a lot about the huge organizational and technical gulf between services companies and product companies.  (See  Success is measured in total number of customers (versus a few huge contracts) and sales velocity (how fast we can close the next 50 or 500 deals).

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

Alchemer Mobile

JUNE 15, 2024

Aberdeen Strategy & Research reports nearly 80% of companies are turning to AI for their data-driven business activities, specifically customer interactions. Aberdeen also reports using AI across key business activities leads to 81% greater decreases in service costs and more than five times growth in annual company revenue.

Artificial Inteligence 100

Artificial Inteligence Feedback Software Reporting Tools Analytic Tools 100

The Product Coalition

MAY 9, 2020

If no one really needs your product, or they can get the exact same experience from someone else, then you don’t have a product-market fit. The Amazon Fire Phone (2014) In the early to mid-2010s, it seemed like Amazon really were on fire with their tech offering. Users would also be pretty limited to Amazon’s services.

User Testing 78

User Testing Technical Review Product Marketing Product Research 78

ProductPlan

MAY 5, 2022

Your product team has limited time and resources, and you can’t accomplish every initiative on your product development wish list. Common examples include: Targeting new user personas. Cleaning up technical debt or fixing product defects. The Product-User Relationship Should Be a Conversation, Not a Monologue.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

UX Planet

JANUARY 13, 2024

This article explores a transformative user experience paradigm: Spatial Memory Triggers. The Past My previous article on the possibilities of Apple glasses was focused on user adoption and social privacy. The Past My previous article on the possibilities of Apple glasses was focused on user adoption and social privacy.

Vision 87

Vision Customer Experience Technical Review Customer Feedback 87

freshtrax

MAY 2, 2023

The way that we consume digital content is ever evolving, with new technologies and new uses for existing technologies popping up seemingly every day! VR is often associated with creating immersive experiences, primarily for entertainment. Think of games that use VR headsets like Beat Saber and No Man’s Sky.

Feedback Software 52

Feedback Software User Testing Technical Review Customer Experience 52

Intercom, Inc.

DECEMBER 21, 2021

And yet, here at Intercom, we have been determined to make the most of these difficult times. “We have accelerated through many years of progress as if we’re living in a time-lapse” Business is increasingly conducted online, and customer communications are undergoing a massive transformation as customer expectations change.

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

The Accidental Product Manager

MARCH 21, 2022

At the end of a long day, many people like to go home and spend the evening losing themselves in playing video games on their home entertainment systems. This trend comes at a time when demand for interactive entertainment is especially robust due to everyone staying at home due to the coronavirus pandemic.

Product Management 123

Product Management Product Manager Systems Review Technical Review 123

Alchemer Mobile

MARCH 18, 2021

The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market, and includes mobile benchmarks across 10 main categories and 20 subcategories. Almost all apps experienced significant change in their DAU due to COVID-19. Transcript.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

The Product Coalition

NOVEMBER 1, 2022

However, people find it hard to identify how tourists spend on travel and other leisure activities in a savvy-tech world. Innovative emerging technologies in tourism have changed business models, so understanding consumer behavior in tourism is essential. Consumer behavior is not a new concept for research.

Research Software 101

Research Software Feedback Software User Testing Travel 101

Mixpanel

MAY 5, 2021

Teams are praised whenever they release a new feature (or product) to their customers. Even the most experienced product managers have little to no experience and craft in reverting decisions after a feature has already made it live into production. Our biases, and several other reasons, encourage us to keep things.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Mixpanel

JANUARY 11, 2021

As Head of Data Science, Digital Ventures at Viacom18 Media—a Mumbai-based joint venture between ViacomCBS and Network18 and one of India’s fastest-growing entertainment networks—Anubhav Shrivastava has led the company’s shift toward data-informed decision making. Spending time judiciously is important.

Data Visualization 98

Data Visualization User Testing Customer Experience Analytic Tools 98

Intercom, Inc.

MARCH 12, 2020

What hasn’t changed is people’s innate desire to be treated as the valued customers they are while having their problem solved. What has changed, however, is the underlying technology that powers these interactions and, ideally, makes them a lot smoother than the bygone days of toxic hold music. Short on time?

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

Userpilot

JUNE 25, 2023

Escaping the Build Trap promotes outcome-driven product management to deliver real value to customers. Hooked delivers insights into the psychology of user habits and engagement to design captivating products. Product Rantz is an amusing read on ‘how to lose users and alienate your customers.’ Let’s check them out!

Books 85

Books Analytic Tools Data Visualization Product Research 85

The Product Coalition

FEBRUARY 1, 2021

This is often the case when an organization’s people management does not have a lot of experience in hiring agile practitioners because they are in the early stages of the agile transition. All Scrum team members need to communicate with stakeholders and customers to avoid losing critical information in translation.

Technical Review 167

Technical Review Advertising Customer Experience Agile 167

Userpilot

DECEMBER 6, 2023

Product dogfooding enables organizations to shorten the feedback loop by testing their products for bugs and usability issues before releasing them to the users. Using the product to solve real-world problems also helps them to better empathize with their customers and understand their needs and pain points. What is product dogfooding?

Feedback Software 86

Feedback Software Analytic Tools Research Software Reporting Tools 86

Intercom, Inc.

JANUARY 14, 2019

Fittingly, the team’s selections crossed a range of publish dates, subjects and structures; from 1970’s era technical guidance on improving one’s own writing, to the latest and best thinking from the team at Google Ventures on how to make more time for what’s meaningful in your life. “The Inevitable” by Kevin Kelly.

Books 150

Books Technical Review Marketing User Testing 150

Nulab

APRIL 27, 2022

The company took a big risk and implemented a highly successful pivot strategy by disrupting the home entertainment industry. At the time, watching TV shows or movies online involved waiting for lengthy downloads and dealing with frequent lag from slow internet speeds. Customers are unhappy. But it wasn’t always this way.

Data Visualization 84

Data Visualization Research Software Customer Experience Analytic Tools 84

Intercom, Inc.

JULY 11, 2018

The products they hire to solve these problems change all the time. A strong understanding of the outcome customers want , and how they currently get it, is essential for you to succeed in product development. They would look left and right at their competitors and wonder which newspaper had stolen their customers.

Entertainment 205

Entertainment Technical Review Software Review Banking 205

The Product Cafe

OCTOBER 12, 2023

Successful Business Pivots Pinterest📌 What started as Tote, a mobile shopping app, hit a roadblock due to payment technology issues. However, the pivot to a video-sharing platform was a game-changer, making YouTube our go-to for informative and entertaining content. The journey began with a gaming venture called Glitch.

Feedback Software 52

Feedback Software Data Visualization Customer Feedback User Testing 52

Mind the Product

AUGUST 28, 2017

The business has three types of user, – those that build fundraising pages, those that donate to the pages, and the charities or nonprofits that the money goes to. As a species we like to “give”, whether it’s giving money, time, love, or simply moral support. Jamie has worked at JustGiving for seven years.

Analytic Tools 159

Analytic Tools Research Software User Testing Customer Experience 159

UX Planet

MARCH 5, 2024

Just as the physical world operates under predictable cause-and-effect relationships, so too does the world of User Experience (UX) design. Behind every interaction on every digital interface, lies a series of cause-and-effect relationships, dictating the predictable outcomes and human behaviors we encounter as users.

Data Visualization 95

Data Visualization UX Research Software Feedback Software 95

UX Studio: Product Management

OCTOBER 2, 2023

They play an essential role in creating fascinating websites that engage users and appealing branding that leaves a lasting impression. To help you find the perfect web design partner more easily, we’ve compiled a list of the top 9 digital design agencies that are leading the way in redefining digital experiences.

Research Software 66

Research Software Data Visualization User Testing Technical Review 66