Customer Experience Entertainment Technical Cofounder 
Mind the Product
DECEMBER 29, 2016
Organise around customers. Ways to improve the user experience was as big a theme in 2016 as ever and in The Experience is the Product , another talk from the San Francisco conference, Peter Merholz spoke about the need to focus on the user experience. Perhaps product management is becoming a misnomer?
Andrew Chen
DECEMBER 1, 2021
” Here’s how I define each side: There are usually a minority of users that will create disproportionate value and as a result, they will have disproportionate power. For marketplaces, these are usually the sellers and providers who spend their entire day attracting users with their products and services.
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Mixpanel
APRIL 7, 2022
It only takes a small amount of user friction to cause an app to hemorrhage users. And even apps that manage to remain sticky despite user friction will see their users struggle to find the intended value in all its features. Simply put: User friction can single-handedly sink an app’s usefulness. Here’s how.
Andrew Chen
MAY 28, 2019
People are already spending a lot of time on podcasts, and it’s growing: listeners are consuming 6+ hours per week and consuming more content every year. Simply put, podcasts are digital audio files that users can download — or in some applications, stream — and listen to. A brief history of podcasting.
Andrew Chen
MAY 28, 2019
People are already spending a lot of time on podcasts, and it’s growing: listeners are consuming 6+ hours per week and consuming more content every year. Simply put, podcasts are digital audio files that users can download — or in some applications, stream — and listen to. A brief history of podcasting.
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