Alchemer Mobile

APRIL 21, 2022

The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. Companies continued using their apps to engage regularly with consumers as mobile became a primary way for them to communicate. In response, consumers interacted more with brands through their apps.

Product Research 264

Product Research User Testing Customer Feedback Data Visualization 264

Product Talk

DECEMBER 7, 2022

Customer interviewing is one of the most valuable activities a product team can do. It’s simply the easiest, most sustainable way of learning about your customers and what they need. This knowledge gives teams a competitive advantage that compounds over time. What doesn’t count as a customer interview? Tweet This.

User Testing 245

User Testing Reporting Tools Customer Experience User Friction 245

Mind the Product

APRIL 21, 2020

We’ve heard it again and again – these are odd times; we’re not working remotely, we’re working during a crisis; this is not the new normal. You’re not working the same way, and your customers have different needs than they did a month ago. Customer Discovery. Remote Working. Adapting to change.

Product Research 225

Product Research Customer Experience Feedback Software Research Software 225

UX Planet

MARCH 15, 2025

Rethinking Pinterests Personalization/UX Strategy [link] In todays digital landscape, personalization isnt just a featureits the foundation of user experience. Nowhere is this more evident than on Pinterest, where billions of Pins are curated into unique feeds for over 400 million monthly users worldwide.

Product Research 95

Product Research Data Visualization Feedback Software Analytic Tools 95

Mind the Product

JANUARY 14, 2020

There’s a lot of debate in the product and research communities about quantitative vs qualitative approaches to metrics, so we sat down with Tomer Sharon (MD/Head of User Research and Metrics at Goldman Sachs) to talk about how he uses Google’s HEART approach to track what matters. Lean User Research.

Product Research 214

Product Research Customer Experience Analytic Tools Research Software 214

Product Talk

AUGUST 10, 2016

But that’s going to take time and I want you to have it today. We would jump from reviewing interview guides one week to discussing experiment results the next. Over time, I started to reframe the two dimensions as discovering opportunities and discovering solutions. So I’m going to scratch the surface in this blog post.

Research Software 252

Research Software Product Research User Testing Customer Experience 252

Intercom, Inc.

MAY 14, 2018

At the same time, consumers are complex creatures – we’re constantly evolving and tuning out marketing noise. The best marketers evolve alongside their audiences – experimenting with new tactics, revisiting assumptions about who their buyers are and how they buy. 1.5X: In-app messages are 1.5 1.5X: In-app messages are 1.5

User Testing 223

User Testing Research Software Marketing Artificial Inteligence 223

The Product Coalition

NOVEMBER 27, 2023

It’s difficult to find a SaaS company that isn’t already in the niche you wish to enter! The solution? Vertical SaaS! Vertical SaaS has had a tremendous run during the last decade. Why is Vertical SaaS on the rise? Spotify is an example of regular SaaS ; you pay to conveniently locate and stream music.

Research Software 146

Research Software Feedback Software Reporting Tools User Testing 146

Mind the Product

APRIL 6, 2021

For most of us, the way that we conduct user research has been different during a year of lockdowns. Not so much for Anna Lee Anda, UX Research Manager at Zendesk — as someone with a global customer base, she’s been working with these techniques for ages. Remote research. Recruiting across regions.

Product Research 146

Product Research User Testing Research Software Customer Experience 146

The Product Coalition

NOVEMBER 1, 2022

Consumer behavior is not a new concept for research. Innovative emerging technologies in tourism have changed business models, so understanding consumer behavior in tourism is essential. To understand customer behavior in tourism, companies examine interactions amongst influencing elements.

Research Software 116

Research Software Feedback Software User Testing Travel 116

Userpilot

MARCH 24, 2025

Salesforce Field Service is a market leader with customers including many Fortune 500 companies. Their customers rely on their offline-first mobile app to guide them through complex fieldwork. A person who has 5+ years of experience managing mobile products, ideally in AI-powered or field service solutions.

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Mind the Product

MAY 28, 2019

In 2017, Teresa Torres gave one of our favourite talks on the Mind the Product stage, introducing the concept of Opportunity Solution Trees. The only person in the room who is an expert on the customer’s context is the customer. Tools: Omnigraffle , Miro (formerly RealtimeBoard). We weren’t disappointed.

Product Research 184

Product Research Customer Experience Research Software Entertainment 184

Mind the Product

AUGUST 11, 2020

A UK-based consultant, Joe Leech has built a reputation for managing change (for both users and stakeholders) and as the guy to call when a product launch has gone wrong. Joe gave one of the most entertaining and engaging talks at Mind the Product in London 2018, so we followed [.]. Managing change with users and stakeholders.

Customer Experience 172

Customer Experience User Testing Product Research Entertainment 172

Mind the Product

APRIL 3, 2019

A UK-based consultant, Joe Leech has built a reputation for managing change (for both users and stakeholders) and as the guy to call when a product launch has gone wrong. The biggest challenge I face is people trying to do too much in one go… people trying to do a rebuild and a redesign at the same time. Just call him Mr Joe.

Customer Experience 159

Customer Experience Product Research User Testing Entertainment 159

Alchemer Mobile

NOVEMBER 25, 2019

Getting your app up and running is only half the battle. How do you know what your customers need and want? You will learn: Why it is critical to be customer-centric and not problem-oriented. So, Apptentive is a company that is really focused on measuring customer experience and doing that through the sentiment of customers.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

Userzoom

DECEMBER 9, 2019

Although we strive to work in an environment where user research is a part of every stage of the product development lifecycle , and your executives have completely bought in to everything you do… we have to be realistic. UX Researcher / Designer. This often helps the employee experience too, so it’s a win-win. .

User Testing 111

User Testing Research Software Data Visualization Reporting Tools 111

The Product Coalition

DECEMBER 30, 2022

Video chat apps are gaining immense popularity with every passing day. Research says that the video conferencing market will reach $13.82 Have you been planning to build a video chat app of your own ? The video interaction between two users happens over VoIP (Voice over Internet Protocol). billion by 2023.

Research Software 115

Research Software Customer Experience User Testing Transportation 115

Mind the Product

OCTOBER 30, 2019

David Bland is the CEO and Founder of Precoil, an author, and a long-time practitioner of agile and lean startup. He joined us on the podcast to talk about how to create focus around what matters to your users by using different testing methodologies – a topic he and Alex Osterwalder cover in their book, Testing Business Ideas.

Product Research 172

Product Research User Testing Customer Experience Testing 172

The Product Coalition

APRIL 17, 2023

By facilitating the quick and efficient development of new content and data, this technology can potentially transform various industries, from entertainment to healthcare. It has the potential to transform industries like entertainment, art and design by opening up new avenues for human-machine cooperation.

Generative AI 139

Generative AI Feedback Software Research Software User Testing 139

Mind the Product

JUNE 25, 2019

Egyptian-born Abdelrahman (Abdo) Wahba co-founded popular Arabic audiobook site Iqraaly – but it wouldn’t have seen its current success unless Abdo had taken the time to analyse deeply what made customers stay loyal. The Product Experience is hosted by Lily Smith and Randy Silver. Quote of the Episode.

Customer Experience 169

Customer Experience Product Research User Testing Entertainment 169

Indicative

OCTOBER 8, 2020

gamers’ weekly leisure time going to playing games as of 2018 — companies are sitting on treasure troves of insight. You need an analytics solution and data strategy that can help make that information useful. . For a gaming company, the users are gamers. Who were the new users last month? What Is Gaming Analytics?

Data Visualization 145

Data Visualization Analytic Tools Research Software User Testing 145

Userpilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. TL;DR Customer acquisition is the process of attracting and converting new customers into paying customers.

Research Software 105

Research Software Feedback Software Customer Experience Customer Feedback 105

Userpilot

OCTOBER 20, 2022

The Net Promoter Score (NPS) is one of the most critical SaaS metrics as it measures user sentiment over time. In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. The average NPS is 31 for SaaS businesses.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

SEPTEMBER 1, 2021

Looking for some SaaS Product Marketing examples you could implement to drive growth for your product ? There are some best practices you need to follow when it comes to a SaaS marketing strategy that works – it's not enough to simply copy-paste what other SaaS companies are doing. Use in-app Checklists to guide your users.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

The Secret PM Handbook

SEPTEMBER 16, 2016

Yet in my experience many product managers don’t know that a value proposition has a specific structure. It gives you a structure for your thinking and research. Of course they are used throughout our domain – a user story is a very simple template, a Jira issue is created using a template. Categorization tools.

Product Management 275

Product Management Product Manager Product Research User Testing 275

The Product Coalition

FEBRUARY 5, 2021

It is unusual that Michael’s first brush with product management was during his master’s degree in systems design engineering. Product Management with Solids and Fluids Michael studied nanotechnology engineering at university with a focus on emerging technologies in a variety of industries.

Research Software 158

Research Software Analytic Tools Product Management Product Manager 158

UX Studio: Product Management

APRIL 3, 2018

My colleagues’ expertise made it a great learning experience, although a vast challenge, too. Modern technology brings patients better and more comfortable service. But for this to work, healthcare workers need to feel as if they had always used these tools. AccuVein uses AR technology to help locate veins for injections.

Healthcare 138

Healthcare Research Software Data Visualization UX 138

Userpilot

SEPTEMBER 19, 2024

Your users experience the same frustration. In this article, we’ll delve into the art of preloader design specifically for SaaS products, showcasing best practices and inspiring examples that keep users informed and entertained. It’s your way of telling users, “Hey, our platform hasn’t crashed.

Research Software 105

Research Software Customer Experience Data Visualization Entertainment 105

Userpilot

DECEMBER 6, 2023

The term comes from a commercial and was first used in the software context by a Microsoft manager in 1988. Product dogfooding enables organizations to shorten the feedback loop by testing their products for bugs and usability issues before releasing them to the users. TL;DR Product dogfooding is a testing practice.

Feedback Software 98

Feedback Software Analytic Tools Research Software Reporting Tools 98

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. People who need medicine use apps and websites to order perscriptions and have them delivered to their homes. But the experiences for many others who rely on tangible interactions with real people?—?they

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

The Product Coalition

APRIL 18, 2022

Netflix's Attempt at Increasing User Engagement Short - form content is the next big thing in entertainment Photo by CardMapr on Unsplash The recent rise of short-form content has been nothing less than mind-boggling. The Chinese giant, Tiktok was the first one to implement the concept of short-form content on its platform.

User Testing 138

User Testing Customer Experience Research Software Entertainment 138

The Product Coalition

APRIL 13, 2021

Overview of Virtual Reality in Medical Field Generally, VR refers to be a computer technology that develops a simulated environment, allowing users to interact with 3D worlds. Furthermore, this healthcare system enables the physician to deliver more efficient care, improve patient care and boost the bottom line.

Research Software 118

Research Software Healthcare User Testing Entertainment 118

Roman Pichler

NOVEMBER 12, 2019

What’s more, the product people would occasionally visit the development site, and development group members would travel to product management from time to time. Compare this example with a different one: I was working for a large technology company, tasked with helping develop a new digital product. The Office. The Office. “I

Weak Development Team 206

Weak Development Team Customer Experience Technical Review Product Research 206

Roman Pichler

NOVEMBER 12, 2019

What’s more, the product people would occasionally visit the development site, and development group members would travel to product management from time to time. Compare this example with a different one: I was working for a large technology company, tasked with helping develop a new digital product. The Office. The Office. “I

Weak Development Team 206

Weak Development Team Customer Experience Technical Review Product Research 206

UX Planet

JUNE 10, 2024

Photo by Drew Dizzy Graham on Unsplash With the development of technology and society’s changing needs, the design profession will undergo certain transformations. I am sure that in the coming years, we will witness the emergence of new specialisations in design that combine creativity with the latest technologies.

Research Software 98

Research Software Artificial Inteligence User Testing ChatGPT 98

Intercom, Inc.

AUGUST 9, 2018

First with Comic Chat, a graphical IRC feature built into Internet Explorer in the mid ’90s and now as Microsoft’s Vice President of Artificial Intelligence and Research, where she oversees the company’s Bot Framework and cognitive services. Short on time? Putting people at the center of the experience.

Research Software 145

Research Software User Testing Data Visualization Customer Experience 145