Alchemer Mobile

MARCH 14, 2022

Industries rebounded, work styles continued to shift, and consumers stuck to their mobile-first habits, spending more time and money in mobile apps than any year prior. Media and Entertainment. Ultimately, consumer feedback doesn’t matter without taking action. Segment by customer emotion. Close customer feedback loops.

Data Visualization 263

Data Visualization Reporting Tools User Testing Customer Feedback 263

Mind the Product

MARCH 23, 2021

Are you leaving money on the table, or are you scaring away potential customers? Pricing strategy can be one of the biggest challenges for product people, so we asked Founders Factory coach Fanni Fejes to share some of the lessons she teaches founders. Are you leaving money on the table, or are you scaring away potential customers?

Customer Experience 218

Customer Experience Product Research Strategy Feedback Software 218

Alchemer Mobile

DECEMBER 8, 2022

But if you have a breather, we’re excited to share some data-backed mobile engagement findings, specifically surrounding how seasonality impacts customer sentiment! We wanted to know: Are customers happier in the summer? When’s the best time to solicit feedback? Media/Entertainment. Grumpier in the winter?

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

Product Talk

APRIL 6, 2022

We recently launched the Ask Teresa series on Product Talk, where I tackle common questions and challenges that I hear from people as they begin to adopt continuous discovery. This approach also helps limit the interviewer’s bias by focusing on the customer’s context. These are my research questions. Tweet This.

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User Testing Customer Experience Product Research Customer Feedback 273

Product Talk

MAY 3, 2023

In the book, the authors recommend that for any new product idea, we need to consider the monetization potential from the very beginning. However, they suggest that we can simply ask our customers about their willingness to pay. But asking customers what they might do in the future leads to unreliable feedback.

User Testing 249

User Testing Product Research Testing Feedback Software 249

Alchemer Mobile

APRIL 14, 2022

The following data and information on Media apps is from our 2022 Mobile App Customer Engagement Report. The Media and Entertainment app category is broad, encompassing everything from news to games to sports, and consumer expectations and behavior vary between industries. Expressed customer emotion. Popular phrases.

Feedback Software 278

Feedback Software User Testing Technical Review Customer Feedback 278

Product Talk

AUGUST 10, 2016

But that’s going to take time and I want you to have it today. I’ve been coaching product teams for three years on modern product discovery and this single change has had a bigger impact on how teams work than everything else I do with them combined. I’ve found a visual aid that is profoundly changing the way teams work.

Research Software 250

Research Software Product Research User Testing Customer Experience 250

Mind the Product

OCTOBER 30, 2019

David Bland is the CEO and Founder of Precoil, an author, and a long-time practitioner of agile and lean startup. He joined us on the podcast to talk about how to create focus around what matters to your users by using different testing methodologies – a topic he and Alex Osterwalder cover in their book, Testing Business Ideas.

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Product Research User Testing Customer Experience Testing 142

Product Talk

DECEMBER 7, 2022

Customer interviewing is one of the most valuable activities a product team can do. It’s simply the easiest, most sustainable way of learning about your customers and what they need. This knowledge gives teams a competitive advantage that compounds over time. What doesn’t count as a customer interview? Tweet This.

User Testing 228

User Testing Reporting Tools Customer Experience User Friction 228

Mind the Product

AUGUST 11, 2020

A UK-based consultant, Joe Leech has built a reputation for managing change (for both users and stakeholders) and as the guy to call when a product launch has gone wrong. Joe gave one of the most entertaining and engaging talks at Mind the Product in London 2018, so we followed [.]. Just call him Mr Joe. Related Links. *

Customer Experience 172

Customer Experience User Testing Product Research Entertainment 172

Mind the Product

MAY 28, 2019

In 2017, Teresa Torres gave one of our favourite talks on the Mind the Product stage, introducing the concept of Opportunity Solution Trees. When we started this podcast, Teresa was one of the people we simply had to talk to – about this technique, and also about her work as a discovery coach. We weren’t disappointed.

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Product Research Customer Experience Research Software Entertainment 168

Product Talk

JULY 8, 2020

The following is an excerpt from my upcoming book, Continuous Discovery Habits. As you collect customers’ stories, you are going to hear about countless needs, pain points, and desires. Our customers’ stories are rife with gaps between what they expect and how the world works. This is why digital products are never complete.

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User Friction Customer Experience Product Research Data Visualization 352

Mind the Product

APRIL 3, 2019

A UK-based consultant, Joe Leech has built a reputation for managing change (for both users and stakeholders) and as the guy to call when a product launch has gone wrong. A/B testing can often kill big, existing ideas because [it] expects results quickly – and you can’t get results quickly from big, important idea changes.

Customer Experience 139

Customer Experience Product Research User Testing Entertainment 139

Mind the Product

APRIL 6, 2021

For most of us, the way that we conduct user research has been different during a year of lockdowns. Not so much for Anna Lee Anda, UX Research Manager at Zendesk — as someone with a global customer base, she’s been working with these techniques for ages. Remote research. Recruiting across regions.

Product Research 129

Product Research User Testing Research Software Customer Experience 129

Product Talk

JULY 6, 2022

Landing your first or even your second job in product can be really tricky. Many candidates encounter a Catch-22 situation: Most companies only want to hire product managers with experience, but you can’t get experience if no one will hire you. And what do we even mean by “experience,” anyway? Tweet This.

Customer Experience 212

Customer Experience Product Research Entertainment Data Visualization 212

Mind the Product

JUNE 24, 2020

Over the course of lockdown, how we maintain relationships with our nearest and dearest has been tested. But Fabrice des Mazery, CPO at Thiga, suggests the skills we’ve honed during this time can actually be useful in building relationships with our customers. Hooked: A Guide to Building Habit-Forming Products book.

Customer Experience 156

Customer Experience User Testing Product Research Customer Feedback 156

Intercom, Inc.

JULY 9, 2019

Elmo Lewis created the AIDA model to describe how customers buy. The AIDA model described four cognitive phases that buyers follow when accepting a new idea or purchasing a new product: A problem comes to the customer’s attention. This creates interest in the benefits of a product or service. Show rather than tell.

Customer Experience 196

Customer Experience Entertainment Product Research Differentiation 196

Mind the Product

JULY 30, 2019

Roisi Proven is a true product person: she has a penchant for imagining the worst, which she’s turned into a superpower to put all of her product decisions through a rigorous ethics test. Ethical frameworks for product development. The Black Mirror Test. Listen if you’d like to learn more about.

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Product Research Customer Experience User Testing Testing 128

Product Talk

JUNE 2, 2021

In this short video, I walk through what decision-making looks like in a product trio. If you missed the first video in this series, be sure to check that out first: What’s a product trio? Do product trios really work? What does decision-making really look like in a product trio? What assumptions should they test?

User Friction 263

User Friction Entertainment Product Research Customer Experience 263

Mind the Product

JUNE 25, 2019

Egyptian-born Abdelrahman (Abdo) Wahba co-founded popular Arabic audiobook site Iqraaly – but it wouldn’t have seen its current success unless Abdo had taken the time to analyse deeply what made customers stay loyal. The Product Experience is hosted by Lily Smith and Randy Silver. Quote of the Episode.

Customer Experience 150

Customer Experience Product Research User Testing Entertainment 150

Mind the Product

JULY 9, 2019

After leaving the Navy and working on nuclear submarines, Dan Olsen embarked on a career that has spanned enterprises and start-ups, consulting, speaking, writing, and running the Lean Product & Lean UX meetup. He joined us to talk about product/market fit: what it is, how to know when you have it, and how to achieve it.

Product Research 161

Product Research Customer Experience User Testing Entertainment 161

Mind the Product

MARCH 24, 2020

These are situations that are fraught with the possibility for unintended consequences – something Roisi Proven covered in her great episode (and talk) about the Black Mirror Test. Ethical frameworks for product development. The Black Mirror Test. Kim Goodwin’s talk: How can we Build Human-Centred Products.

Product Research 137

Product Research User Testing Testing Customer Experience 137

Alchemer Mobile

NOVEMBER 16, 2021

Creating an app is the first fight, but promoting your app and gaining loyal customers through generating app downloads will win the battle. In order to have a successful app, you need to get creative to acquire customers. ASO drives the majority of all new app discoveries. Quick app downloads stats. million iOS apps.

Download 246

Download Feedback Software Reporting Tools Customer Experience 246

Product Talk

DECEMBER 18, 2024

I was asked to give a ten-minute overview of my continuous discovery framework and then participated in a fireside chat where the host, Cecilie Smedstad , asked me to go deeper in a few areas. Discovery is a team sport. Its not the exclusive domain of product managers. Its not the exclusive domain of UXers. This is nonsense.

Product Research 130

Product Research Research Software Analytic Tools Feedback Software 130

Intercom, Inc.

MAY 14, 2018

For instance, the fundamentals of good marketing haven’t changed: crisp writing, a compelling story, strong brand, and of course, a great product to market. At the same time, consumers are complex creatures – we’re constantly evolving and tuning out marketing noise. times more likely to be opened as emails, and 6.7 Engagement.

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User Testing Research Software Marketing Artificial Inteligence 223

Alchemer Mobile

MARCH 16, 2021

Our 2021 report includes data from 1,000 iOS and Android apps with 5,000+ active users, with over a billion app installs evaluated. Almost all apps in our study experienced significant change in consumer engagement, customer retention, daily active usage, emotion-based feedback, consumer interactions, ratings and reviews, and more.

Data Visualization 246

Data Visualization Reporting Tools Feedback Software User Testing 246

The Secret PM Handbook

SEPTEMBER 16, 2016

In this part we dive into what you really came here for – product management-specific mental models. Why are product management-related mental models different? The mental models I’m going to talk about share two key characteristics: They are about about products. Who the product is for (the market).

Product Management 275

Product Management Product Manager Product Research User Testing 275

Melissa Perri

DECEMBER 29, 2015

But on one trip back from London, I got a surprising test message. The plane I boarded was a completely white, unmarked jumbo jet that looked like it came back through time from the early 90s. Limited” entertainment system is laughable. There was no entertainment system. I had never heard of this HiFly airline before.

Airlines 223

Airlines Entertainment Customer Experience User Testing 223

Intercom, Inc.

APRIL 5, 2018

If users don’t stick around, they won’t learn and inevitably won’t share Duolingo with their friends. In her five years there, she helped take Duolingo from 3 million users to more than 200 million. In her five years there, she helped take Duolingo from 3 million users to more than 200 million.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

Roman Pichler

NOVEMBER 12, 2019

A Tale of Two Products. I once worked with a telco company that was developing a brand-new commercial product. Product management and development were located at separate sites in different countries. But this didn’t seem to matter much as everybody was in great spirits and had high hopes for the new product.

Weak Development Team 199

Weak Development Team Customer Experience Technical Review Product Research 199

Roman Pichler

NOVEMBER 12, 2019

A Tale of Two Products. I once worked with a telco company that was developing a brand-new commercial product. Product management and development were located at separate sites in different countries. But this didn’t seem to matter much as everybody was in great spirits and had high hopes for the new product.

Weak Development Team 199

Weak Development Team Customer Experience Technical Review Product Research 199

Alchemer Mobile

APRIL 14, 2021

Media and Entertainment apps played a critical role in helping us get through 2020. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Media and Entertainment category. Games (mobile games, gaming studios, etc.). What a year for news.

Feedback Software 246

Feedback Software Research Software Technical Review User Testing 246

Mind the Product

APRIL 10, 2019

Few people have more experience in leading product teams than Joff Redfern. Now the VP of Product at Atlassian, he’s held similar roles at LinkedIn, Yahoo!, He joined us to talk about keeping an open mind, and how he uses the metaphor for building a better shipyard to create great product teams.

Product Research 142

Product Research Customer Experience Entertainment Software Engineering 142

Mind the Product

SEPTEMBER 3, 2019

As the Head of Product for Premium Services at Cookpad, Philip has become known for his unstinting attention to detail, and taking rapid prototyping to a whole new level. The Product Experience is hosted by Lily Smith and Randy Silver. Now the Product Director at Symec, Lily also runs ProductCamp in Bristol & Bath.

Product Research 124

Product Research Customer Experience Entertainment User Testing 124

Alchemer Mobile

MARCH 16, 2022

Consumers are more skeptical of digital marketing than ever before, and peer recommendations in the form of app store ratings and reviews stand alone as the single greatest driver of discovery and conversion. Ratings and reviews benchmarks for 2022. The opportunity cost of a star is huge.

Feedback Software 246

Feedback Software User Testing Product Research Data Visualization 246

Mind the Product

JULY 23, 2019

The three magic questions] What are the user and customer behaviours that drive business results? The Product Experience is hosted by Lily Smith and Randy Silver. Lily enjoys working as a consultant product manager with early stage and growing startups and as a mentor to other product managers. Talk to us.

Customer Experience 141

Customer Experience Product Research User Testing Consulting 141

Mind the Product

JUNE 2, 2020

The post The Invisible Leader: Facilitation Secrets – Elena Astilleros on The Product Experience appeared first on Mind the Product. So the question then becomes: would the customer, if they were looking in on that session and seeing what you were up to -would they feel that their money was invested well?

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Customer Experience Product Research Entertainment Workshop 152