Mind the Product

MARCH 24, 2020

These are situations that are fraught with the possibility for unintended consequences – something Roisi Proven covered in her great episode (and talk) about the Black Mirror Test. The Black Mirror Test. Kim Goodwin’s talk: How can we Build Human-Centred Products. Examples, featuring Badi, Verve and AirBnB.

Product Research 132

Product Research User Testing Testing Customer Experience 132

Mind the Product

APRIL 21, 2020

We’ve heard it again and again – these are odd times; we’re not working remotely, we’re working during a crisis; this is not the new normal. You’re not working the same way, and your customers have different needs than they did a month ago. Customer Discovery. Remote Working. Adapting to change.

Product Research 175

Product Research Customer Experience Feedback Software Research Software 175

Mind the Product

APRIL 3, 2019

A UK-based consultant, Joe Leech has built a reputation for managing change (for both users and stakeholders) and as the guy to call when a product launch has gone wrong. The biggest challenge I face is people trying to do too much in one go… people trying to do a rebuild and a redesign at the same time.

Customer Experience 125

Customer Experience Product Research User Testing Entertainment 125

Mind the Product

JANUARY 14, 2020

There’s a lot of debate in the product and research communities about quantitative vs qualitative approaches to metrics, so we sat down with Tomer Sharon (MD/Head of User Research and Metrics at Goldman Sachs) to talk about how he uses Google’s HEART approach to track what matters. Lean User Research. Analytics. *

Product Research 195

Product Research Customer Experience Analytic Tools Research Software 195

Mind the Product

APRIL 6, 2021

For most of us, the way that we conduct user research has been different during a year of lockdowns. Not so much for Anna Lee Anda, UX Research Manager at Zendesk — as someone with a global customer base, she’s been working with these techniques for ages. The Product Experience is hosted by Lily Smith and Randy Silver.

Product Research 125

Product Research User Testing Research Software Customer Experience 125

Product Talk

JUNE 2, 2021

What does decision-making really look like in a product trio? Many of us have never had the opportunity to experience true cross-functional collaboration so it can be hard to imagine what this looks like in practice. Suppose a product manager, a designer, and an engineer are working together on a shared desired outcome.

User Friction 250

User Friction Entertainment Product Research Customer Experience 250

Mind the Product

JUNE 25, 2019

Egyptian-born Abdelrahman (Abdo) Wahba co-founded popular Arabic audiobook site Iqraaly – but it wouldn’t have seen its current success unless Abdo had taken the time to analyse deeply what made customers stay loyal. The Product Experience is hosted by Lily Smith and Randy Silver. Quote of the Episode.

Customer Experience 137

Customer Experience Product Research User Testing Entertainment 137

Mind the Product

AUGUST 11, 2017

Dave Wascha started as a product manager 20 years ago working on Internet Explorer 4.0. Since then he’s had his share of successes and failures in a storied career spanning the US and Europe, and in this entertaining and insightful talk from Mind the Product San Francisco he distills those 20 years into twelve key lessons.

Product Manager 220

Product Manager Product Management Entertainment Customer Experience 220

Userpilot

NOVEMBER 17, 2022

If you’ve been in the SaaS or start-up space for some time, there’s no way you haven’t heard about ‘delightful products.’ And what can product managers do to build quality products that really delight users ? Then iterate to add delight and build a minimum delightful product.

User Testing 79

User Testing Customer Experience Feedback Software Customer Feedback 79

Mind the Product

MAY 28, 2019

The only person in the room who is an expert on the customer’s context is the customer. If your customers don’t care that much about your product, then they’re not going to talk to you. The Product Experience is hosted by Lily Smith and Randy Silver. We weren’t disappointed.

Product Research 156

Product Research Customer Experience Research Software Entertainment 156

Mind the Product

SEPTEMBER 3, 2019

As the Head of Product for Premium Services at Cookpad, Philip has become known for his unstinting attention to detail, and taking rapid prototyping to a whole new level. The Product Experience is hosted by Lily Smith and Randy Silver. Now the Product Director at Symec, Lily also runs ProductCamp in Bristol & Bath.

Product Research 117

Product Research Customer Experience Entertainment User Testing 117

The Secret PM Handbook

SEPTEMBER 16, 2016

In this part we dive into what you really came here for – product management-specific mental models. Why are product management-related mental models different? The mental models I’m going to talk about share two key characteristics: They are about about products. They are not used enough.

Product Manager 275

Product Manager Product Management Product Research User Testing 275

Mind the Product

JULY 9, 2019

He joined us to talk about product/market fit: what it is, how to know when you have it, and how to achieve it. The definition of product-market fit:] When customers agree that your product creates enough value for them relative to the other options that are available. Quote of the Episode. Suggest a guest to us here.

Product Research 149

Product Research Customer Experience User Testing Entertainment 149

Mind the Product

DECEMBER 3, 2019

Jimena Almendares has held senior product roles and leadership positions at Zynga and Meetup , and now runs the Global Expansion efforts for Intuit. She has plenty of great stories to tell from those roles, but it’s her time as Chief Product Officer at OKCupid that we wanted to talk about.

Customer Experience 93

Customer Experience Data Visualization Product Research Entertainment 93

Mind the Product

MARCH 11, 2020

One of the things we’ve learned from doing this podcast is that it’s important to schedule in time to reflect and to revisit some of the lessons you’ve learned along the way. The three magic questions] What are the user and customer behaviours that drive business results? Quotes of the Episode.

Customer Experience 118

Customer Experience Product Research User Testing Workshop 118

Mind the Product

APRIL 10, 2019

Few people have more experience in leading product teams than Joff Redfern. Now the VP of Product at Atlassian, he’s held similar roles at LinkedIn, Yahoo!, He joined us to talk about keeping an open mind, and how he uses the metaphor for building a better shipyard to create great product teams.

Product Research 137

Product Research Customer Experience Entertainment Software Engineering 137

The Product Coalition

JULY 20, 2022

Overcooked is a silly cooperative game with silly characters trying to make silly food before the time runs out. User interview: Spyfall (tabletop) No, it’s not a game about collecting qualitative feedback. The Product Manager is the spy trying to guess what the users want by asking questions with little to no clue on their needs.

Feedback Software 133

Feedback Software Product Research Product Manager Product Management 133

Mind the Product

JUNE 2, 2020

The post The Invisible Leader: Facilitation Secrets – Elena Astilleros on The Product Experience appeared first on Mind the Product. So the question then becomes: would the customer, if they were looking in on that session and seeing what you were up to -would they feel that their money was invested well?

Customer Experience 138

Customer Experience Product Research Entertainment Workshop 138

Mind the Product

DECEMBER 8, 2020

Our go-to person to learn more about creating a great play experience is Melissa Pickering, Strategic Product Director at The LEGO Group. The post Designing for Play – Melissa Pickering on The Product Experience [Rebroadcast] appeared first on Mind the Product. Evolving your product.

Customer Experience 119

Customer Experience Product Research User Testing Feedback Software 119

Mind the Product

OCTOBER 22, 2019

With over 20 years of experience in industries ranging from manufacturing to aerospace, to energy, and more, Daniel Elizalde has seen it all. It’s when you put all those things together in a way that you can actually articulate… and can actually deliver solutions to your customers – that’s when the ‘A-ha!

Product Research 115

Product Research Customer Experience Entertainment Consulting 115

Roman Pichler

OCTOBER 21, 2016

Here is a simple test: Close your eyes and gently observe your breath. I find that mindfulness is particularly helpful for product managers and product owners. Secondly, a major success factor for every product person is to develop empathy for the users and customers. Tip #2: Do One Thing at a Time.

Product Manager 215

Product Manager Product Management Customer Experience User Testing 215

Mind the Product

SEPTEMBER 24, 2019

In this episode of The Product Experience, learn how to apply this ethos to your products, where they go, and your whole way of working. The Product Experience is hosted by Lily Smith and Randy Silver. Now the Product Director at Symec, Lily also runs ProductCamp in Bristol & Bath. Quote of the Episode.

Product Research 119

Product Research Customer Experience Entertainment Consulting 119

Mind the Product

JULY 23, 2019

The three magic questions] What are the user and customer behaviours that drive business results? The Product Experience is hosted by Lily Smith and Randy Silver. Lily enjoys working as a consultant product manager with early stage and growing startups and as a mentor to other product managers.

Customer Experience 134

Customer Experience Product Research User Testing Consulting 134

Userpilot

OCTOBER 11, 2022

Customer engagement loops can serve as extensions of your CS and marketing teams. Here’s why: a good engagement loop creates excitement and motivation that keep customers returning to your product. It follows the customer activity outlined above. And you know what that means—free customers without the extra CAC.

Feedback Software 73

Feedback Software Analytic Tools User Testing Customer Experience 73

Alchemer Mobile

NOVEMBER 25, 2019

How do you know what your customers need and want? In this webinar, Robi Ganguly, CEO and Co-Founder, Apptentive and Ben Johnson, VP Mobile Strategy, Rightpoint will cover the essentials to have in place both pre- and post-launch in order to provide the best customer experience possible.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

Mind the Product

JULY 14, 2020

Nandini Jammi started out in product marketing and growth, but after the US elections in 2016, her career took an unexpected turn when she joined Sleeping Giants, an organisation that aims to make bigotry and sexism less profitable. In this episode of The Product Experience, sponsored by Amplitude, learn how to apply this ethos to [.].

Feedback Software 107

Feedback Software Customer Experience Product Research Technical Review 107

Mind the Product

SEPTEMBER 17, 2019

In this episode, Ashley talks to our hosts about product-led growth, and how everyone can and should do it. It really comes down to: listen to your customers and figure out what they want, and then build that thing – and build it really, really well. OpenView Partners Product-Led Growth Index. Quote of the Episode.

Product Research 111

Product Research Customer Experience Entertainment Consulting 111

Mind the Product

MARCH 31, 2020

When you want to learn about the state of product management across Asia, there are two people who come to mind: Adrienne Tan (CEO and co-founder of Brianmates in Sydney) and Colin Pal (Chief Product Officer, Caterspot in Kuala Lumpur). Product Management in Asia and Australia. How to make good user stories.

Customer Experience 131

Customer Experience Product Research Feedback Software Data Visualization 131

Mind the Product

SEPTEMBER 24, 2019

In this episode of The Product Experience, learn how to apply this ethos to your products, where they go, and your whole way of working. The Product Experience is hosted by Lily Smith and Randy Silver. Now the Product Director at Symec, Lily also runs ProductCamp in Bristol & Bath. Quote of the Episode.

Product Research 106

Product Research Customer Experience Entertainment Consulting 106

Userpilot

DECEMBER 6, 2023

What does it have to do with product management or product design? TL;DR Product dogfooding is a testing practice. It involves teams using their own product internally to identify issues and opportunities for improvement. Use surveys , interviews, session recordings, and product analytics to gather insights.

Feedback Software 80

Feedback Software Analytic Tools Research Software Reporting Tools 80

Mind the Product

OCTOBER 15, 2019

A manager of product management at Pivotal Software, Brazilian native Gabrielle Bufrem has worked on three continents (North America, Europe and Asia) and hails from a fourth. The Product Experience is hosted by Lily Smith and Randy Silver. Use the #podcast channel in the Mind the Product Slack community.

Product Research 108

Product Research Customer Experience Entertainment Consulting 108

Intercom, Inc.

APRIL 5, 2018

If users don’t stick around, they won’t learn and inevitably won’t share Duolingo with their friends. In her five years there, she helped take Duolingo from 3 million users to more than 200 million. In her five years there, she helped take Duolingo from 3 million users to more than 200 million.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

Mind the Product

NOVEMBER 19, 2019

Mixcloud CTO and co-founder Mat Clayton helped bootstrap his company from humble beginnings in an empty warehouse with no internet connection to more than 15 million active users over a 10-year period, all before they took their first round of funding. The Product Experience is hosted by Lily Smith and Randy Silver.

CTO Coach 99

CTO Coach Fractional CTO Product Research Customer Experience 99

Mind the Product

SEPTEMBER 10, 2019

And the production of the system is not the definition of success any more. It’s the optimisation of that system to create better customer outcomes. The Product Experience is hosted by Lily Smith and Randy Silver. Now the Product Director at Symec, Lily also runs ProductCamp in Bristol & Bath.

Product Research 112

Product Research Customer Experience Entertainment Consulting 112

Mind the Product

MAY 1, 2019

Anything you believe to be true is a hypothesis until you go test it. How to treat your career as a product – testing things out in short increments. Read Donna’s book, The User’s Journey: Storymapping Products That People Love – US / UK / DE. Links mentioned in this episode. Talk to us.

Product Research 122

Product Research Customer Experience User Testing Consulting 122

Mind the Product

AUGUST 28, 2017

Jamie Parkins is a senior product manager at JustGiving, the online fundraising platform that enables people from all round the world to raise money for their cause of choice. He has been the product manager for this B2B audience. It has been running for 17 years and has raised in excess of £3 billion to date.

Analytic Tools 155

Analytic Tools Research Software User Testing Customer Experience 155

Mind the Product

AUGUST 20, 2019

Once you start thinking of users as “bad actors”, it makes you frame their intentions really negatively – and it makes you challenge the brand and design decisions you’re making to build for this [specific] case. The Product Experience is hosted by Lily Smith and Randy Silver. Suggest a guest to us here.

Customer Experience 95

Customer Experience Product Research Entertainment User Testing 95