Product Talk

DECEMBER 6, 2023

Why does the outcome focus on business value and not customer value? Why can’t you just generate opportunities from what you know about your customers? How do you manage the messiness of the opportunity space over time? How do you represent customer segments on an opportunity solution tree?

Data Visualization 309

Data Visualization Product Research Analytic Tools Research Software 309

Roman Pichler

OCTOBER 21, 2016

There are two main reasons for this: First, we have a demanding, multi-faceted job that requires us to carry out diverse tasks—from shaping the product strategy, providing input to the marketing collateral, analysing user data, to crafting user stories together with the development team. Tip #2: Do One Thing at a Time.

Product Management 220

Product Management Product Manager Customer Experience User Testing 220

Intercom, Inc.

DECEMBER 31, 2019

billion smartphone users worldwide according to recent estimates, which is about 42% of the global population. Not everyone bought it at the time (Evgeny Morozov was the most vocal skeptic of the theory ), but it was hard not to be swept up in the promise we saw on the streets of Tunis, Cairo, and Tripoli. The scale is extraordinary.

Artificial Inteligence 259

Artificial Inteligence Entertainment Customer Experience Messaging 259

Intercom, Inc.

MARCH 12, 2020

What hasn’t changed is people’s innate desire to be treated as the valued customers they are while having their problem solved. There are now more ways than ever to help your customers solve their problems. Customers don’t mind knowing it’s automated, but they like it when the experience feels natural and personalized.

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

Mind the Product

MARCH 31, 2020

With more than 25 years of experience between them, they’ve been there since the beginning, seen the evolution of the scene and have some amazing advice to share. It might have implications for how that product is positioned in the market. How to make good user stories. Quote of the Episode. Remote working.

Customer Experience 136

Customer Experience Product Research Feedback Software Data Visualization 136

The Product Coalition

APRIL 18, 2022

Netflix's Attempt at Increasing User Engagement Short - form content is the next big thing in entertainment Photo by CardMapr on Unsplash The recent rise of short-form content has been nothing less than mind-boggling. People are on Fast Laughs because they don’t have time or the patience to commit to a longer piece of content.

User Testing 123

User Testing Customer Experience Research Software Entertainment 123

Mind the Product

MARCH 14, 2019

You’ve bugs to fix, marketing to fund, and a user feedback log as long as your arm. They could be the magic ingredient that binds your product together, and keeps your users loyal. Illustrations can Reduce User Frustration by Humanising Your Product. Illustrations can Increase Customer Satisfaction. Here’s why: 1.

Customer Satisfaction 183

Customer Satisfaction User Testing Banking Customer Experience 183

Userpilot

MAY 27, 2024

Customer perception can make or break your brand reputation. But why is customer perception important, and how can you improve it? Let’s explore what it is and how to measure it, then look at 10 ways to make customers look at your brand with a positive lens and increase product engagement !

Feedback Software 88

Feedback Software Analytic Tools User Testing Customer Feedback 88

The Product Coalition

FEBRUARY 1, 2021

The Snitch, the Whip, the Bookkeeper, the Six Sigma Black Belt™ Like a job ad for a Scrum Master position, the equivalent for the Product Owner position also reveals excellent insight into an organization’s progress on becoming agile. That is a reason for having, for example, the Sprint Review with stakeholders and customers.) ????

Technical Review 167

Technical Review Advertising Customer Experience Agile 167

Mind the Product

DECEMBER 3, 2019

Jimena Almendares has held senior product roles and leadership positions at Zynga and Meetup , and now runs the Global Expansion efforts for Intuit. She has plenty of great stories to tell from those roles, but it’s her time as Chief Product Officer at OKCupid that we wanted to talk about. Quote of the Episode.

Customer Experience 94

Customer Experience Data Visualization Product Research Entertainment 94

The Product Coalition

FEBRUARY 25, 2024

Source In the realm of entertainment, few companies have revolutionized the landscape as profoundly as Netflix. At a time when brick-and-mortar video rental stores dominated the market, Netflix offered unparalleled convenience and selection, allowing subscribers to order DVDs online and have them delivered to their doorstep.

Analytic Tools 105

Analytic Tools Entertainment Customer Experience Data Visualization 105

Product Talk

AUGUST 10, 2016

But that’s going to take time and I want you to have it today. We would jump from reviewing interview guides one week to discussing experiment results the next. Over time, I started to reframe the two dimensions as discovering opportunities and discovering solutions. So I’m going to scratch the surface in this blog post.

Research Software 250

Research Software Product Research User Testing Customer Experience 250

Mind the Product

DECEMBER 4, 2018

” With Friends, we believed we could delight customers in hard-to-copy, margin-enhancing ways. But in 2010 – I was at Chegg by that time – Netflix killed Friends because they recognized they needed at least 20% of members to engage. And after nearly six years of effort, Netflix was far below that threshold.

User Testing 151

User Testing Customer Experience Strategy Product Research 151

Imaginary Cloud - Design

JANUARY 14, 2021

A good user experience strategy considers the powerful impact of storytelling, once it can guide the user through a compelling narrative by adding value to an app or website , and consequently, to the whole business. Stories are part of who we are as humans, being at the core of how our minds work and interpret the world.

Customer Experience 76

Customer Experience User Experience User Testing Research Software 76

The Product Coalition

JANUARY 25, 2024

Chatbots have become integral to various industries, providing real-time assistance, automating tasks, and improving user experiences. Training these transactional chatbots to understand and fulfill user requests effectively is essential. Users ask Siri questions and have conversations with it via a messaging environment.

Artificial Inteligence 140

Artificial Inteligence Reporting Tools Feedback Software Research Software 140

The Product Coalition

APRIL 22, 2022

Gamification has become one of the technologies that make users care for themselves. Gamification is using gaming techniques in non-gaming applications to solve user problems and engage the audience. Users are interested in coping with the task and improving their state of health. For example, a user of Zombies, Run! ,

Healthcare 139

Healthcare User Testing Entertainment Customer Experience 139

The Product Coalition

SEPTEMBER 19, 2022

A story about how Sony products established great customer experiences. Introduced in 1987, the “My First Sony” product line, was a, as Sony says it, “a wish that children’s first experience with these electronics would spark a lasting interest in science and technology” …and OOO boy did it work for me. Check out my guide here.

Branding 140

Branding Customer Experience Entertainment Definition 140

Intercom, Inc.

AUGUST 20, 2020

Short on time? Once the internet became a mobile experience, it was ever-present. By the time I turned 18, I started to build different internet companies online. The more I did research about writing, the more I figured out that people were having a difficult time reading.

Research Software 243

Research Software Technology Telecommunications User Testing 243

Mind the Product

DECEMBER 12, 2017

Having spoken at conferences twice this year on the subject of design and emotion, I was spurred into writing this post by the number of people who gave me positive feedback. When we recall past experiences, we are not wired to remember the whole experience with total accuracy. Their customer service is horrendous.”

Data Visualization 147

Data Visualization Reporting Tools User Testing Analytic Tools 147

Centercode

NOVEMBER 13, 2020

Coronavirus solidified an already shifting focus toward entertainment and events that consumers can enjoy from home. Here’s how streaming services are refining their products and taking a proactive approach to tackling industry challenges with help from their customers — and Centercode. Device Compatibility. Your Path to Success.

Feedback Software 98

Feedback Software User Testing Customer Experience Product Research 98

The Product Coalition

SEPTEMBER 9, 2021

in many ways unencumbered by the confines of time zones or physical location. 78% of organizations reported that they used video communications to engage with customers, while 98% agreed that customer communications via video accelerated more than other channels during the pandemic. Building a New Live Experience.

Reporting Tools 108

Reporting Tools Feedback Software Customer Communications Customer Experience 108

Userpilot

MARCH 10, 2022

Do you know that even a 5% increase in user retention can boost your profits by 25-125%? Since SaaS businesses are subscription-based models, most of the revenue comes from repeat purchases, i.e., user retention. Thus, improving user retention can help you boost revenue growth. What is user retention in SaaS?

Feedback Software 90

Feedback Software Customer Experience Analytic Tools Customer Feedback 90

Intercom, Inc.

DECEMBER 21, 2021

And yet, here at Intercom, we have been determined to make the most of these difficult times. “We have accelerated through many years of progress as if we’re living in a time-lapse” Business is increasingly conducted online, and customer communications are undergoing a massive transformation as customer expectations change.

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

Userpilot

SEPTEMBER 19, 2024

Your users experience the same frustration. In this article, we’ll delve into the art of preloader design specifically for SaaS products, showcasing best practices and inspiring examples that keep users informed and entertained. Get ready to level up your UX design and make the user experience more enjoyable!

Research Software 86

Research Software Customer Experience Data Visualization Entertainment 86

Userpilot

JUNE 30, 2023

Wondering which strategic customer engagement tactic to use to engage more customers with your product? Customer engagement lies at the heart of every thriving SaaS product. You need to strategically put your effort into bringing back customers to engage with your product regularly.

Customer Experience 71

Customer Experience Customer Feedback Feedback Software User Testing 71

Mind the Product

MAY 9, 2017

Jenine Lurie is Founder and Lead Strategist at Disruptive Experience, a New York based design consultancy that applies unique user-centered design strategies to create intuitive and delightful experiences that connect people to products. If a user doesn’t need something, it shouldn’t be on their screen. Device Ecosystems.

User Testing 115

User Testing Development Customer Experience Product Research 115

Userpilot

NOVEMBER 17, 2022

If you’ve been in the SaaS or start-up space for some time, there’s no way you haven’t heard about ‘delightful products.’ And what can product managers do to build quality products that really delight users ? This happens because users find interactions with the product rewarding. Book the demo!

User Testing 80

User Testing Customer Experience Feedback Software Customer Feedback 80

The Product Bistro

DECEMBER 28, 2018

Cloth bench seat, no extended cab, an 8 cylinder engine, and none of the modern amenities (such as adaptive cruise control, lane assist, parking assist, entertainment console, etc. A drab variable valve timing v6 it is). The demographic of the general population of truck owners are shifting to older, more affluent customers.

Weak Development Team 195

Weak Development Team Entertainment Automotive User Testing 195

Userpilot

OCTOBER 20, 2022

The Net Promoter Score (NPS) is one of the most critical SaaS metrics as it measures user sentiment over time. In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. It helps you track customer satisfaction and loyalty.

Feedback Software 89

Feedback Software Analytic Tools Research Software User Testing 89

The Product Coalition

FEBRUARY 26, 2021

You don’t buy iPhone as a phone, you buy an entry ticket to the Apple experience. Also, to understand what it feels like to use the app from an Apple user perspective. It was my first Apple experience that ended up with purchasing MacBook for personal use. But this story is not about Apple experience.

Customer Experience 103

Customer Experience Technical Review Systems Review Software Review 103

Intercom, Inc.

APRIL 6, 2020

Over the coming weeks, I, along with others on the team, will be selecting and sharing articles from the Inside Intercom archives that have proven helpful to our customers and visitors in the past. With so many of us looking for positive outlets for our increased time at home at the moment, we hope these articles can be helpful again.

User Testing 181

User Testing Customer Feedback Entertainment Management 181

The Product Coalition

MAY 18, 2022

So about Instagram stories, we’re trying to look at the content creation part and the viewing experience. So when you go to the Instagram app you’re able to create a story through photos or videos and then we allow users to select stickers, polls, and Q&As, and then they’re able to share that story.

Customer Experience 128

Customer Experience Product Management Product Manager Management 128

Mixpanel

APRIL 18, 2019

Thanks to a willingness to adapt and learn from their customers, TV Spielfilm has evolved along with its users and the industry. In the 90s TV Spielfilm took the form of a print magazine, sharing TV and movie times along with entertainment stories, delivered to the doorsteps of millions of German subscribers.

Entertainment 55

Entertainment Data Visualization Analytic Tools Customer Experience 55

Userpilot

SEPTEMBER 29, 2024

So, what can we learn from the best loading page examples about user delight, motivation, and engagement? Loading page examples Summary Some of the most engaging loading page examples we’ve found are: Userpilot uses incremental loading plus inspiring quotes to keep users hooked until it’s ready for use. Book a demo to learn how.

User Testing 80

User Testing Customer Experience Customer Feedback Feedback Software 80

Alchemer Mobile

MARCH 18, 2021

The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market, and includes mobile benchmarks across 10 main categories and 20 subcategories. Christy Culp (she/her), Chief Customer Officer at Apptentive: Hello and welcome, everybody.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

The Product Coalition

FEBRUARY 5, 2021

His topic of choice was how to make the existing technology for detecting solids within a fluid provide the same (or better) results at a lower production cost than the market offerings at the time. In the academia of applied science in 2012 it was not common practice to think about design and user experience.

Research Software 158

Research Software Analytic Tools Product Management Product Manager 158

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Analytic Tools 70

Analytic Tools Feedback Software Research Software Customer Experience 70