Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Second, expectations are rising for consumer-grade experiences. Third, the lines between sales, marketing, product, and support are blurring.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Alchemer Mobile

FEBRUARY 17, 2021

When brands listen to and act on the voice of the customer (often referred to as simply “VoC”), it can completely revolutionize the way their business operates. Definition of the Voice of the Customer (VoC). To put it simply, the voice of the customer (VoC) is everything your customers think and feel about your customer experience.

Data Visualization 264

Data Visualization Customer Feedback Customer Experience User Testing 264

The Product Coalition

MARCH 8, 2024

Explore digital transformation strategies for enterprises Have you wondered why digital transformation strategies are a necessity? They involve integrating digital technologies and processes into every aspect of your business, from operations to customer interactions. What is the importance of digital transformation?

Enterprise 129

Enterprise Research Software Feedback Software Strategy 129

Roman Pichler

APRIL 2, 2019

This is true for product people and development team members alike in my experience. Therefore, make an effort to involve the right individuals. I once worked on a new product development effort where more than one hundred developers in three locations had been allocated right from the start of the project. 3 Build an MVP.

Feedback Software 224

Feedback Software Research Software User Testing Customer Experience 224

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

The Product Coalition

JANUARY 12, 2022

They kept their model away from traditional sales-led growth through product innovation, customer experience and still managed to be best-in-class. Away from these sales pitches, freemium or trial version makes the user hooked to product, onboard themselves that push them to upgrade the subscription.

Research Software 163

Research Software Technical Review Strategy Product Research 163

Userpilot

JULY 10, 2024

Customer experience (CX) is central to product management and the success of your SaaS platform. It can help retain customers and gain loyal brand advocates. And that’s why the customer experience software solutions you choose matter greatly. Userpilot helps you with customer engagement and data management.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Intercom, Inc.

MAY 22, 2019

If you wanted to know your customers’ gripes and praises in the past, you had to assemble a series of questions anticipating their possible answer. It’s all part of a customer-centric philosophy that emphasizes empathy and self-awareness over a staid corporate vision. Short on time? But there’s a better way now.

Feedback Software 199

Feedback Software User Testing Analytic Tools Research Software 199

Alchemer Mobile

JUNE 15, 2024

It’s driven by tools like ChatGPT and Gemini, and nothing has captured attention quite so effectively since social media hit the scene promising free technology to get closer to their customers. But if there’s one thing we learned about social media over time, it’s this – do not get distracted by the hype.

Artificial Inteligence 100

Artificial Inteligence Customer Experience Data Visualization User Testing 100

The Product Coalition

DECEMBER 13, 2021

The below image is a simple framework but it is a growth platform that helps in setting up startups, mid-size or even big enterprises. In due course, the startups need to invest a good amount of time in organizing the strategy and roadmap to track the product performance to get an early product-market fit and scalability.

Framework 154

Framework Startups User Testing Onboarding KPIs 154

Intercom, Inc.

JUNE 15, 2022

Product teams often fall into the trap of spending most of their time on the core functionality of the products they’re building. Without an accessible onboarding process , customers may never reach the stage where they can use the game-changing features your team has worked so hard to build, making outcomes difficult to achieve.

User Testing 194

User Testing Customer Experience Weak Development Team Customer Feedback 194

Userpilot

JULY 14, 2022

Tech-touch customer success offers a highly-relevant and personalized experience to your customer while also being automated using software. What’s better, any SaaS business can leverage tech-touch strategies to increase customer loyalty and scale customer success more efficiently.

Feedback Software 98

Feedback Software Technical Review User Testing Customer Experience 98

Userpilot

OCTOBER 19, 2024

Think of Net Promoter Score (NPS) software as a tool to measure your customers’ feelings about your product, and categorize them based on their level of loyalty (promoters, neutrals, and detractors). Userpilot is a product growth platform that can collect customer feedback directly within your product.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Research Software 105

The Product Coalition

FEBRUARY 15, 2021

All startups built double-sided marketplaces, serving B2C as well as B2B customers. It requires to permanently: Run experiments Embrace failure, and to Abandon the famous “heroic inventor” mental model, mimiking Steve Jobs. Their collaboration will lead over time to a ‘team of teams’ structure. still pays well today.

Agile 183

Agile Startups Technical Review Software Review 183

The Product Coalition

MAY 11, 2022

Finally, “ Building for Business: Product Management in Enterprise Software ” is a truly B2B-focused Product Management book, written by Blair Reeves (Salesforce) and Benjamin Gaines (Adobe) for “all the ones who aren’t part of the Silicon Valley startup bread”. But why is working in enterprise software now different?

Enterprise 119

Enterprise User Testing Feedback Software Technical Advisors 119

Userpilot

MAY 22, 2024

Knowing what your customer does at different stages of their relationship with you can help increase engagement, loyalty, and customer retention. You can access this information through the right customer lifecycle management software. It helps increase customer loyalty , brand awareness, conversions, and engagement.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

Mironov Consulting

JUNE 27, 2020

I have a narrow, somewhat puritanical view about product manager conversations with customers and prospects: we should never lie to them. That might seem obvious or naïve, but recent conversations with several B2B/enterprise clients suggest that it’s actually controversial. B2B is lumpier than B2C.). B2B is lumpier than B2C.).

User Testing 137

User Testing Customer Experience Weak Development Team Enterprise 137

Userpilot

JULY 9, 2024

Looking for the best customer experience management software to fuel growth and drive product adoption ? TL;DR Customer experience management software is a tool or suite of tools designed to help businesses manage, track, and optimize customer experiences. Search no further. Ready to get started?

Analytic Tools 103

Analytic Tools Feedback Software Research Software Reporting Tools 103

The Product Guy

MAY 7, 2020

Relative to other standard roles defined in an organization such as Ops, Marketing, Tech etc., As a result, there are various different approximations that are made about the role in an organization depending upon their experience with building products. This role also focuses on increasing the retention rate for existing customers.

Technical Review 159

Technical Review Product Manager Research Software Product Management 159

The Product Coalition

MARCH 3, 2023

Time to prioritize the whole Customer Journey (CJ). In recent years, PLG, or Product-Led Growth, has become a significant buzz in the tech world, and rightfully so. Products that delight customers and fuel growth loops are essential. It’s about Customer-Led Growth. It’s all the above simultaneously.

Customer Experience 133

Customer Experience Customer Feedback User Testing User Friction 133

Mind the Product

MARCH 9, 2021

There’s no glory in working on internal tools – no one ever gives you credit for success, it’s almost impossible to recruit for, and there’s never enough time to fix all of the things that are needed. The post Managing Internal Tools – Emily Patterson on The Product Experience appeared first on Mind the Product.

Feedback Software 179

Feedback Software Customer Experience Product Research Technical Review 179

Product Talk

FEBRUARY 7, 2024

A stakeholder would ask a product design team for a mockup and they would groom the tickets for that specific feature with the tech team. “It One of Sandrine’s first goals was to build a strong foundation for the product team, starting with a product vision—something that didn’t exist at the time.

Product Research 277

Product Research Reporting Tools User Testing Research Software 277

Userpilot

DECEMBER 8, 2024

They allow you to close the gap between your analytics data and the feedback you get from users. But with so many session replay tools, which ones are worth your time and money? Well, I reviewed 40 session recording options in the market and handpicked the top 10 for startups, mid-market companies, and enterprises to review.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

AUGUST 30, 2024

TL;DR WalkMe is a digital adoption platform designed to facilitate customer and employee onboarding through in-app experiences, like interactive walkthroughs , on-screen guidance, and self-service support resources. The specific analytics features available differ between the customer and employee onboarding solutions.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Feedback Software 105

Userpilot

SEPTEMBER 5, 2022

Wondering how to ask for customer reviews effectively and get them to respond immediately? Customer reviews play an integral role in any SaaS company’s marketing and customer service efforts. These reviews can directly influence consumer sentiments , attract new customers, and help your product grow.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Userpilot

OCTOBER 27, 2023

TL;DR Mixpanel cohorts are groups of users who share certain properties and/or have completed specific events in a particular period of time, for example, a day or week. They are more specific than user segments in Mixpanel and static so when analyzing their data, you are always looking at the same users.

Data Visualization 105

Data Visualization Technical Review Analytic Tools Software Review 105

The Product Coalition

AUGUST 24, 2021

Many venture capital firms were interested in investments at comparatively high valuations in technology companies available around that era. Investment banking firms, substantially benefiting from initial public offerings (IPO), strongly encouraged investments into the technology sector. Startup funding was relatively easy to raise.

User Testing 152

User Testing Development Customer Experience Product Research 152

Product Talk

DECEMBER 4, 2024

But they can also be a treasure trove of feedback from your customers. The trouble is, you might not know until you spend some time reviewing your specific backlog. And is it even worth taking time to go through this process? But they can also be a treasure trove of feedback from your customers.

ChatGPT 246

ChatGPT Data Visualization Product Research Feedback Software 246

Alchemer Mobile

JANUARY 28, 2020

With digital transformation and customer experience at the forefront of most enterprise brand strategies in 2020 , product-focused roles are changing drastically. Executive teams recognize the critical role product and road mapping can play in the overall customer experience. Who owns the voice of the customer?

Product Manager 191

Product Manager Product Management Reporting Tools Technical Review 191

Mironov Consulting

MAY 24, 2022

Everywhere I go, I see massive amounts of product waste : development work delivered on time/on budget that doesn’t drive sales or customer satisfaction or business improvement.  Yet I think serious product discovery and end user validation may be stuck in this cultural/conceptual gap.  Product

Product Research 143

Product Research Reporting Tools Technical Review Onboarding KPIs 143

The Product Guy

FEBRUARY 13, 2020

Firstly, Jeff as a new umbrella brand for all the new services will be providing to our customers; Secondly, a new business line called Beauty Jeff was opening the very first venue in Argentina. For product leaders, that means taking a step back to build a team that can be customer-centric and deliver ongoing innovation to the market.

Product Research 188

Product Research Onboarding KPIs Reporting Tools Feedback Software 188

Userpilot

APRIL 26, 2024

You’re looking to track your customer data and build your sales and marketing efforts around it. Do that by choosing the right customer tracking software for your business. To help you out, we’ve come up with a list of the 13 best customer-tracking software solutions in the industry. Let’s dig in!

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Software Review 105

Mind the Product

JANUARY 28, 2019

They go from planning one product to the next, foregoing the opportunity to establish fundamental product instincts, which only develop after managing the same product for an extended period of time. Transformation from being self-centric to customer-centric. You do get a broad cut at companies but it’s very thin.

Product Manager 171

Product Manager Product Management Customer Experience User Testing 171

The Product Coalition

JUNE 26, 2023

Generative AI is poised to bring about a significant transformation in the enterprise sector. The AI Journey So Far The encouraging news is that most enterprises have already embarked on their artificial intelligence journey over the past decade years. Remember that we are still in the nascent stages of generative AI technology.

Generative AI 116

Generative AI Customer Communications Technical Review Reporting Tools 116

Mixpanel

NOVEMBER 15, 2021

It’s no big surprise that from difficulty springs innovation, and while it took many years for those companies to become the giants they are today, the seeds of their inspiration sprouted at a time when there was a lot of unknown. improvement, the true measure of whether we are fulfilling our promise to our customers.

Analytic Tools 144

Analytic Tools Data Visualization Customer Experience Product Research 144

Product Innovation Educators

DECEMBER 16, 2024

How product managers can adapt core responsibilities across different organizations and contexts Watch on YouTube TLDR Through his research and practical experience at MasterCard, Nishant Parikh identified 19 key activities that define the role of software product managers. Why study the 19 key activities of software product managers?

Research Software 104

Research Software Feedback Software User Testing Product Research 104