The Product Guy

JANUARY 27, 2017

In our a recent live stream from one of our mentors of The Product Mentor , Krishna Madhuvarsu, lead a conversation around “Product Management in Startups vs. Enterprises”. Jordan lives in Manhattan and in his spare time likes to play soccer. We are always looking for more product mentors from all around the world.

Analytic Tools 150

Analytic Tools Research Software Enterprise Startups 150

The Product Guy

OCTOBER 25, 2016

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. Jordan lives in Manhattan and in his spare time likes to play soccer. Better Products. Better Product People.

Analytic Tools 356

Analytic Tools Research Software CTO Coach Fractional CTO 356

Product Innovation Educators

JANUARY 20, 2025

Ben has more OKR coaching experience than anyone. This common understanding became particularly valuable for product teams, who often need to coordinate efforts across multiple departments and stakeholders. For product managers, this means shifting conversations from feature lists and deadlines to measurable impacts and customer value.

Systems Review 282

Systems Review Framework Customer Experience Technical Review 282

Intercom, Inc.

APRIL 6, 2022

For fast-growing and enterprise organizations, the ability to personalize customer communication in a way that’s scalable is business critical. In fact, studies show that not only do customers expect great experiences when interacting with companies, they’re willing to pay more for them. Here are some of their takeaways.

Customer Experience 230

Customer Experience User Testing Customer Feedback Customer Communications 230

Userpilot

OCTOBER 19, 2024

Think of Net Promoter Score (NPS) software as a tool to measure your customers’ feelings about your product, and categorize them based on their level of loyalty (promoters, neutrals, and detractors). Userpilot is a product growth platform that can collect customer feedback directly within your product.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Research Software 105

The Product Coalition

MARCH 18, 2022

Recently one of the founders of a hot startup asked me, “How do we know if we should add new value props for existing customers or continue to invest in existing ones? It’s not a simple answer, but there are critical data points that will point any founder in the right direction with near certainty every time.

Customer Experience 203

Customer Experience Onboarding KPIs Customer Feedback User Testing 203

Melissa Perri

JANUARY 4, 2020

These are a few of my observations and personal experiences. Founders realizing they can't do it all on their own, that Product Management is a career, and an important skill for the executive team. -- 2011: "You are crazy for joining a startup, Melissa. 2019: "Duh, of course I want my people talking to customers.

User Testing 386

User Testing Data Visualization Research Software Feedback Software 386

The Product Coalition

DECEMBER 13, 2021

Many startups with an ordinary product make the way to growth and scalability whereas others with great products fail to survive. What is wrong with these startups? Both product and product strategy should fall in place to make the startup sustainable and help them to grow. What are the attributes of the framework?

Framework 169

Framework Startups User Testing Onboarding KPIs 169

The Product Guy

DECEMBER 15, 2019

Harpal is a seasoned Product leader with 15+ year track record of delivering digital products within consumer and enterprise space. He co-founded a Machine Learning technology startup and served as CPO / VP of Product at intu plc (FTSE 100), Selligent Marketing Cloud, Epica.ai The Best Product Visionary. Harpal Singh.

Technical Advisors 370

Technical Advisors Analytic Tools Product Manager Product Management 370

The Product Guy

OCTOBER 2, 2016

I joined a growing user experience agency called Motivate Design, without having any real knowledge about UX and its function within product strategy. The ability of a PM to pull ideas from everyone and filter them to meet customer needs is truly the mark of someone who knows what they’re doing. SOFT SKILLS > HARD SKILLS.

Product Research 367

Product Research User Testing Product Manager Product Management 367

Userpilot

DECEMBER 31, 2024

You get something that truly works for you, and we get to connect with people who value what we offer and have the potential to become power users (and sources of sustainable revenue!). Trying to bring in as many users as possible, only to see most of them lose interest before their free trial is even over. The alternative?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Intercom, Inc.

MAY 25, 2022

We’re serious about delivering the best customer experience with our Engagement OS. We have truly global ambitions to bring our mission of making internet business personal to the biggest enterprise customers across the world. We’re growing alongside our customers. We’re growing alongside our customers.

Reporting Tools 252

Reporting Tools Customer Experience Data Visualization Software Review 252

The Product Coalition

FEBRUARY 15, 2021

TL; DR: How to Make Agile Work in Fast-Growing Startups For years, I worked in several Berlin-based, fast-growing startups in my capacity as Scrum Master, agile coach, and Product Owner. work in a fast-growing startup. Also, let me introduce you to the anti-patterns agile startups shall avoid at all costs. ??

Agile 192

Agile Startups Technical Review Software Review 192

The Product Guy

JANUARY 8, 2019

The day we reached 200 daily users was a critical milestone – more a psychological one for me personally than anything else. Local businesses paid us to be on our website, and people told us that it saved them time. We refined the message and added features important for our partners and users. A story of one failure.

Product Research 354

Product Research Customer Experience Weak Development Team Agile 354

The Product Guy

JULY 18, 2019

At startups or growth stage companies, a “Product Manager” is responsible for identifying what needs to be built and then executing on building the product. It is beneficial to understand the difference between these roles, and in particular the different experience and skills they require.

Weak Development Team 344

Weak Development Team B2C Customer Experience Advertising 344

The Product Guy

JANUARY 5, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. Jordan lives in Manhattan and in his spare time likes to play soccer. Better Products. Better Product People.

Analytic Tools 271

Analytic Tools Research Software CTO Coach Fractional CTO 271

Product Innovation Educators

FEBRUARY 17, 2025

She shared insights from her experience leading product teams at various organizational scales and helping companies transform their product vision into measurable business growth. While this description aimed to emphasize ownership and agency in decision-making, it created some misconceptions about the role.

Reporting Tools 179

Reporting Tools Feedback Software Customer Feedback Technical Review 179

The Product Guy

APRIL 4, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. Jordan lives in Manhattan and in his spare time likes to play soccer. Better Products. Better Product People.

Analytic Tools 268

Analytic Tools Research Software CTO Coach Development 268

Intercom, Inc.

OCTOBER 8, 2020

Freemium’s a great way to acquire lots of customers relatively quickly and easily, but the job of converting them to using a paid product is where the rubber meets the road. And the challenge is a lot harder in an enterprise context, where the buyer and the user aren’t necessarily one and the same person. Crowning the customer.

Software Review 205

Software Review Enterprise Technical Review User Testing 205

The Product Guy

MARCH 26, 2020

While startups need to move fast, getting everyone on board with the decisions that are being made is crucial to actually execute fast. Your team will make minimum effort to get the job done, and you will be left with a mediocre product if you even get one on time. Maybe a backlog item to be prioritised.

CTO Coach 405

CTO Coach Product Research CTO User Testing 405

The Product Guy

JULY 4, 2019

However, on multiple occasions the transaction would error a second time. Needless to say, a process that was supposed to be resolved with a one-day turnaround time was extended by two or three days. Within two weeks, the team decreased our workload by 60 percent and I decreased my error turn around time from 4 days to 2 days.

Research Software 384

Research Software Product Manager Product Management Systems Review 384

The Product Guy

FEBRUARY 18, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. Jordan lives in Manhattan and in his spare time likes to play soccer. Better Products. Better Product People.

Analytic Tools 240

Analytic Tools Research Software CTO Coach Fractional CTO 240

Userpilot

MARCH 30, 2025

But is your mobile user acquisition strategy strong enough? If you expect users to come naturally just because your product is good, youre already at a disadvantage. Organic, when you attract users through public platforms and owned media marketing. Use referrals to encourage users to refer your app to others.

Research Software 66

Research Software User Testing Customer Experience Customer Feedback 66

Userpilot

NOVEMBER 29, 2024

Many companies invest heavily in acquiring new customers, yet still struggle with growth. Customers leave as fast as new ones come in. We’re everywhere at once – crafting product vision , digging into customer research, and somehow keeping engineering, marketing, and sales teams all moving in the same direction.

Onboarding KPIs 105

Onboarding KPIs User Testing Customer Experience Analytic Tools 105

The Product Coalition

FEBRUARY 1, 2021

No, but my own experience and the evidence elsewhere in the market has shown it tends to lead to better outcomes. The issue here is enterprise organisations should understand the market, just like wider society, is a fluid organism that constantly ebbs and flows like water. So what’s the issue with personas? Nothing is static.

Customer Experience 175

Customer Experience Data Visualization Product Research User Testing 175

Userpilot

MARCH 17, 2025

Looking for the best tools for interactive user guides for your company? There are plenty of solutions for interactive user guides on review sites, but they dont make the choice any easier. In this post, Ill explain which interactive user guide software is the best fit for your company and needs.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

The Product Guy

OCTOBER 9, 2018

First, I did not know how to frame, develop and present product strategy in a systematic way, and second, as a startup, my company has not historically had a good track record of strategy being developed outside of senior management (read: founder). Leverage the wisdom of customers who don’t just want to beat you up about features.

Weak Development Team 326

Weak Development Team Product Strategy Strategy Development 326

The Product Guy

APRIL 23, 2019

Some aspect of the above story is often seen playing out within many companies and startups alike everywhere. As the Lean Startup methodology suggests, build-measure-learn. What: What is the minimum set of features that you could build, and test that you are indeed solving the needs of the users?

Product Research 352

Product Research User Testing Customer Experience Customer Feedback 352

The Product Guy

MAY 15, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. Jordan lives in Manhattan and in his spare time likes to play soccer. Better Products. Better Product People.

Analytic Tools 225

Analytic Tools Research Software Product Strategy CTO Coach 225

Alchemer Mobile

NOVEMBER 10, 2022

You might already have a Voice of the Customer (VoC) program in place that you’re looking to improve, or perhaps you’re just trying to get started. But in truth, there’s never been a better time. Now, more than ever, your customers want to be heard. mParticle is the customer data platform for brands leading the CX revolution.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Product Talk

FEBRUARY 21, 2024

When you start interviewing customers every week, it’s easy to get overwhelmed by how much you are learning. When we use our customer interviews to collect specific stories about past behavior, every conversation can uncover dozens of unmet customer needs, pain points, and desires (AKA opportunities).

User Friction 263

User Friction Customer Experience Customer Feedback Analytic Tools 263

The Product Guy

MAY 7, 2019

When I first joined, the startup I work at had often been stuck with a backlog of products and services to create. Our startup’s sales team is incredibly talented and sells successfully – but does not necessarily sell products that have already been developed. There are many issues with having clients drive the roadmap.

Roadmap 379

Roadmap User Testing Research Software Product Research 379

The Product Guy

AUGUST 1, 2019

A startup development team consisting of a product manager and two offshore engineers was facing major challenges in meeting client deliverable deadlines – repeatedly. Without scope discussions, user stories could often run across multiple days making it hard to determine expected delivery. THE EXPERIMENTS. THE CHALLENGE.

Weak Development Team 373

Weak Development Team Software Review Technical Review Onboarding KPIs 373

Mind the Product

MARCH 20, 2020

She describes the role as being at the intersection of the user and the business, but in a place where the stakes are much higher. Start today, by analysing all the information available – customer and user research, market research, and user data. Customer and market insights. Preparing for the C-Suite.

User Testing 253

User Testing Product Research Customer Feedback Customer Experience 253

Mind the Product

JULY 9, 2019

After leaving the Navy and working on nuclear submarines, Dan Olsen embarked on a career that has spanned enterprises and start-ups, consulting, speaking, writing, and running the Lean Product & Lean UX meetup. Jake Knapp & John Zeratsky, Make Time ( US / UK / DE ). Jake Knapp & John Zeratsky, Make Time ( US / UK / DE ).

Product Research 181

Product Research Customer Experience User Testing Entertainment 181

Intercom, Inc.

NOVEMBER 21, 2019

One of our mantras here at Intercom is that customer retention is the new conversion. In an era when more and more businesses adopt a subscription model, strong customer retention is the key to sustainable long-term growth and requires a laser-like focus. . How Jobs-to-be-Done unlocks customer empathy.

Customer Experience 34

Customer Experience User Testing Customer Feedback User Friction 34

Intercom, Inc.

MAY 22, 2019

If you wanted to know your customers’ gripes and praises in the past, you had to assemble a series of questions anticipating their possible answer. It’s all part of a customer-centric philosophy that emphasizes empathy and self-awareness over a staid corporate vision. Short on time? But there’s a better way now.

Feedback Software 199

Feedback Software User Testing Analytic Tools Research Software 199