Mind the Product

NOVEMBER 27, 2017

Observations of a B2C startup product manager working in enterprise. And as ridiculous as it sounds to an adult (whose sensible and wondrous logic has since been replaced by the mundanity of realism and experience) I may have been guilty of applying the same rationale in the world of business.

Enterprise 99

Enterprise Startups Customer Experience Product Manager 99

Intercom, Inc.

MAY 25, 2022

We’re serious about delivering the best customer experience with our Engagement OS. We have truly global ambitions to bring our mission of making internet business personal to the biggest enterprise customers across the world. We’re growing alongside our customers. We’re growing alongside our customers.

Reporting Tools 252

Reporting Tools Customer Experience Data Visualization Software Review 252

The Product Coalition

MARCH 23, 2022

Vertical Integration for Startups In the past couple of years, I have worked with multiple startups in an advisory capacity and this has provided an opportunity to think about strategy in innovative ways. I apply this lens to a startup that develops solutions in the health-tech market. Beyond “Cheaper, Faster, Better”?—?Vertical

Startups 133

Startups Fractional CTO Technical Review Software Review 133

Lenny Rachitsky

APRIL 18, 2024

Brought to you by: • Eppo —Run reliable, impactful experiments • Vanta —Automate compliance. Simplify security • Coda —The all-in-one collaborative workspace — Dalton Caldwell is Managing Director and Group Partner at Y Combinator.

Startups 90

Startups Feedback Software Crowdsource Customer Feedback 90

Userpilot

MAY 3, 2022

How is enterprise SaaS marketing different compared from acquiring and retaining users for an SMB? Enterprise SaaS marketing, however, is a different story entirely. We’re going to teach you how to craft a marketing strategy made for the enterprise sales cycle so you can adapt your sales process.

Enterprise 86

Enterprise Strategy Marketing Outbound 86

The Product Guy

JANUARY 27, 2017

In our a recent live stream from one of our mentors of The Product Mentor , Krishna Madhuvarsu, lead a conversation around “Product Management in Startups vs. Enterprises”. Jordan Bergtraum VP Product Management, ServiceChannel. Jordan lives in Manhattan and in his spare time likes to play soccer.

Analytic Tools 60

Analytic Tools Research Software Enterprise Startups 60

Intercom, Inc.

OCTOBER 8, 2020

Freemium’s a great way to acquire lots of customers relatively quickly and easily, but the job of converting them to using a paid product is where the rubber meets the road. And the challenge is a lot harder in an enterprise context, where the buyer and the user aren’t necessarily one and the same person. Crowning the customer.

Software Review 205

Software Review Enterprise Technical Review User Testing 205

The Product Coalition

MAY 16, 2021

Here we provide a brief overview of the best app developers for startups for 2021. From day one, most startups are concerned with the question “How to find the best technology partner.” To make things easier for you, we have compiled a list of the best app development companies with immense expertise in working with startups.

Analytic Tools 125

Analytic Tools Research Software Startups Development 125

Business of Software Conference

SEPTEMBER 1, 2022

Breaking Into Enterprise Customers at Shopify. It’s well known that moving your user base upmarket is challenging – but it can be done. Shopify Plus was launched in 2014 to offer large & hypergrowth businesses a customizable enterprise platform without the cost of existing options. What do they want?

Enterprise 52

Enterprise Customer Experience User Testing Differentiation 52

The Product Coalition

JANUARY 27, 2024

In the past decade, the field of product management has evolved, shedding much of its earlier ambiguity. The spectrum of roles in product management is broad, ranging from highly specialised to more generalist positions. Rely on the inherent value of the product to drive customer acquisition, retention, and expansion.

Feedback Software 136

Feedback Software Analytic Tools Onboarding KPIs B2B 136

Mind the Product

JANUARY 14, 2019

Not surprisingly, when you’re looking for customer validation for B2B products, there simply aren’t as many datapoints to draw from in enterprise product management as there are for consumer products. Collect Customer Validation Early on. Or, how many customers are asking for Feature A versus Feature B.

Enterprise 130

Enterprise Customer Feedback Data Visualization User Testing 130

The Product Coalition

FEBRUARY 1, 2021

There’s going to be a lot of designers, marketers, and product managers reading this and thinking to themselves, ‘what the hell is he talking about?’, No, but my own experience and the evidence elsewhere in the market has shown it tends to lead to better outcomes. In reality, a user persona has as much value as a Kodak moment.

Customer Experience 164

Customer Experience Data Visualization Product Research User Testing 164

Gainsight

APRIL 12, 2024

Customer Success is paramount in driving product adoption. From a report, Gainsight found that 67% of respondents are using Digital Customer Success to effectively onboard and grow customer advocacy for their products. The answer: Digital Customer Education (CE). The answer: Digital Customer Education (CE).

Customer Experience 52

Customer Experience User Friction Customer Feedback Reporting Tools 52

Userpilot

APRIL 17, 2024

Want to understand what customers think and how they behave in your product ? If so, you need to invest in the right customer insight tools. These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. Read on to learn more.

Data Visualization 75

Data Visualization Analytic Tools Feedback Software Reporting Tools 75

Userpilot

FEBRUARY 29, 2024

As you’re researching customer analytics platforms, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. UXCam is a product analytics software optimized for mobile customer insights.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Reporting Tools 84

Userpilot

AUGUST 22, 2024

Luckily, there are several tools available that offer advanced tools for user behavior tracking, performance monitoring, and product analytics. Amplitude excels in mobile and web analytics, offering deep behavioral insights, user journey mapping , A/B testing , and customizable dashboards.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Reporting Tools 82

The Product Coalition

OCTOBER 26, 2020

That’s undeniable that a stand-out user interface and convenient user experience help sell products. When looking at the beautiful design, we often don’t even know who has created such a smooth digital experience. This team analyzes customers and online users’ needs to create attractive and effective solutions.

Customer Experience 92

Customer Experience Research Software User Experience User Testing 92

The Product Coalition

MAY 9, 2023

Yet I’ve read relatively little about the key question: when should a startup even try to take the PLG route? Why NOT to PLG I’ll start off by saying that even though we went with PLG, I still don’t think it’s the best choice for most startups: First of all, it’s not a good fit for many companies and products. To PLG later?

User Testing 147

User Testing Feedback Software Analytic Tools Outbound 147

Userpilot

AUGUST 27, 2024

Then it might be time to consider LogRocket competitors. Tl;DR Userpilot : Choose Userpilot for comprehensive in-app engagement and deep user analytics, especially if you need an all-in-one product management tool. It’s designed for large enterprises that are focusing on optimizing their product experiences.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Research Software 80

The Product Guy

SEPTEMBER 27, 2016

In our a recent live stream from one of our mentors of The Product Mentor , Ian Moulton, lead a conversation around “Conducting User Research”. Jordan Bergtraum VP Product Management, ServiceChannel. Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader.

Research Software 148

Research Software User Testing Analytic Tools Product Research 148

Userpilot

AUGUST 30, 2023

It’s 2023, and customers have options. Get ready to dive into insightful discussions, practical strategies, and real-world examples that will empower you to create and manage products that meet user needs and leave them truly satisfied. This makes it more important than ever to create products people actually want to use.

Customer Experience 92

Customer Experience User Testing Customer Feedback Research Software 92

The Product Coalition

JANUARY 5, 2023

Dark periods are when a product team knows what to design and develop and go about doing it, but the work has yet to be exposed to users in any significant way. Users still need to be able to use what you’ve designed and created, so the payoff of the effort and time is still unrealized. The dark periods are challenging.

Customer Experience 120

Customer Experience Weak Development Team User Testing Customer Feedback 120

The Product Coalition

JANUARY 11, 2023

A couple of weeks ago, I was attending a public Product Management event. Yes, dear product managers (PM), especially if you’re not data scientists, you should be staying on top of what’s new in the world of AI. The next day, I was having a conversation with a customer, and she was asking about our plans to better support video.

Research Software 158

Research Software Product launches Technology Data Visualization 158

Userpilot

JULY 21, 2024

TL;DR Userpilot is an all-in-one product growth platform that helps boost growth metrics at every stage of the user journey. Userpilot offers three pricing plans: Starter, Growth, and Enterprise. It’s perfect for small companies and startups who need basic engagement and analytics features. User engagement. User feedback.

Data Visualization 78

Data Visualization Analytic Tools Technical Review Feedback Software 78

The Product Coalition

NOVEMBER 29, 2021

Agile product life cycle framework- Tools and practices ( Image 1 ) by Surbhi B Sooni Nowadays, many companies and startups are champions in adopting and acquiring agile methodologies in the development phase. The trick is to revisit this customer journey map constantly and make an important artefact for your discovery process.

Data Visualization 174

Data Visualization Feedback Software Agile Product Research 174

Userpilot

SEPTEMBER 7, 2023

Interested in building a B2B customer journey map? At the very least, a journey map will help you easily analyze and make data-driven decisions to improve the user experience. It also helps align your teams by ensuring everyone is on the same page regarding customer interactions. What is a customer journey map?

Analytic Tools 87

Analytic Tools Feedback Software Research Software User Testing 87

Usersnap

AUGUST 12, 2024

Net Promoter Score, launched in 2003, has become a key metric for assessing customer satisfaction. NPS measures customer loyalty by asking how likely customers are to recommend your product or service to others. They offer detailed reporting and customizable survey questions , often with user-friendly interfaces.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JUNE 15, 2021

UX or CS teams who are trying to improve their SaaS user onboarding experience often ask us: Which software companies have the best user onboarding experiences? When it comes to onboarding a new user, the experience must be obsessively aligned with providing that first moment of value. . Productboard.

Feedback Software 145

Feedback Software Customer Experience User Testing Customer Feedback 145

Userpilot

AUGUST 27, 2024

If so, you may enjoy the idea behind Heap Autocapture and how it records user interactions by default. It captures everything from page views to clicks , text changes, form submissions, and session start times. As an alternative, Userpilot auto-collects user data, such as meaningful clicks , text inputs, and form submissions.

Data Visualization 77

Data Visualization Analytic Tools Software Review Feedback Software 77

Product Innovation Educators

MAY 13, 2024

How product managers can master product portfolio management Watch on YouTube TLDR Portfolio management is a crucial aspect of product development that helps organizations strategically allocate resources, balance projects, and align their product innovation efforts with overall business goals.

Customer Experience 97

Customer Experience Technical Review Research Software Product Research 97

Userpilot

JULY 24, 2024

This guide will introduce you to the best resources available for associate product managers, providing you with a curated selection of valuable materials to enhance your skills and knowledge. An associate product manager focuses on understanding customer needs, analyzing market trends, and aiding in developing and improving product features.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

MAY 7, 2024

Product adoption software is the lifeblood of the modern product management process. TL;DR Product adoption software drives users to adopt a product through carefully curated product experiences. TL;DR Product adoption software drives users to adopt a product through carefully curated product experiences.

Analytic Tools 88

Analytic Tools Feedback Software Research Software Reporting Tools 88

Userpilot

FEBRUARY 15, 2024

Having funnel analysis tools that provide comprehensive analytical insights about where and why users drop off will solidify your business’s competitiveness in the long term. TL;DR Funnel analytics refers to the analysis of events across all stages of every customer journey. Freemium with paid pricing available on request).

Analytic Tools 86

Analytic Tools Data Visualization Feedback Software Reporting Tools 86

Modus Create

JULY 2, 2021

If you’ve ever worked in a successful early-stage startup, you must be familiar with the euphoria of the first signs of growth. Everyone cheers the first big customer, the first time you get listed on a G2 Crowd quadrant. Many startups struggle to carry the momentum of the initial growth spurt. . Ignoring Competition.

Startups 72

Startups Technical Review Software Review User Testing 72

UX Planet

JANUARY 18, 2024

UX research emerges as a pivotal factor in crafting user-centered designs and strategies. This process, often undervalued in real-world scenarios, is crucial for understanding user behaviors, needs, and preferences. It’s a beacon that illuminates user pain points and behavioral nuances, gleaned from direct insights.

Data Visualization 98

Data Visualization User Testing Research Software Product Research 98

Userpilot

SEPTEMBER 2, 2022

TLDR; Instructional design software helps you create custom eLearning courses and training material. Digital adoption platforms are specifically meant for user onboarding and customer training – showing new users how to use software applications. You can build contextual in-app experiences without needing to code.

Analytic Tools 87

Analytic Tools Feedback Software Reporting Tools Software Review 87

Userpilot

SEPTEMBER 5, 2022

Wondering how to ask for customer reviews effectively and get them to respond immediately? Customer reviews play an integral role in any SaaS company’s marketing and customer service efforts. These reviews can directly influence consumer sentiments , attract new customers, and help your product grow.

Feedback Software 85

Feedback Software Analytic Tools Research Software User Testing 85