The Product Guy

NOVEMBER 21, 2018

Truly understanding your customers and finding ways to improve your product is an overwhelmingly daunting task. Customer discovery is key to informing product strategy and there is a mountain of techniques and methods available for conducting customer discovery. It allows you to tap into the most influential customers.

User Testing 348

User Testing Customer Experience Customer Feedback Product Research 348

Intercom, Inc.

JULY 27, 2022

The scale of enterprise businesses makes them inherently complex – they rely on a suite of tools tailored for specific workflows. Users spend far too much time jumping from app to app, hindering productivity. . This is the fourth post in a content series exploring Intercom’s investment in supporting enterprises.

Analytic Tools 205

Analytic Tools Enterprise Customer Communications Customer Experience 205

The Product Guy

APRIL 2, 2020

The customer is always right…until proven otherwise. As product managers we are always driven by customer feedback and requests but there is a fine moment when temporarily ignoring the customer may actually help you take a forward leap. Sharing experiences with the larger Product community. Better Products.

User Testing 398

User Testing Customer Feedback Customer Experience Enterprise 398

The Product Guy

NOVEMBER 14, 2024

Here’s how to approach it: Tie Efforts to Business Goals : Ensure product management priorities align with what the business wants to achieve. Aarti : Showcase measurable results like improved customer satisfaction and achieved business goals. Invest in 1:1 Coaching : Spend time mentoring your team to foster growth and accountability.

Customer Experience 195

Customer Experience Leadership Customer Feedback Customer Satisfaction 195

Intercom, Inc.

APRIL 6, 2022

For fast-growing and enterprise organizations, the ability to personalize customer communication in a way that’s scalable is business critical. In fact, studies show that not only do customers expect great experiences when interacting with companies, they’re willing to pay more for them. Here are some of their takeaways.

Customer Experience 230

Customer Experience User Testing Customer Feedback Customer Communications 230

The Product Guy

DECEMBER 23, 2018

There is no such thing as placing too much importance on your customers. Customers are the oxygen for any business model. One of the primary goals of any business strategy is to identify and meet needs of the customer. Customers differ widely from each other in various aspects. Collecting the data from various sources.

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User Friction Customer Experience Customer Feedback Data Visualization 360

Product Talk

OCTOBER 2, 2024

It sounds simple, but that doesn’t mean it’s easy. – Tweet This While many product teams want to talk to customers every week, they struggle to make this a reality. You’ll hear how Orbital addresses many of their needs and helps the HiveMQ team generate a steady stream of customers to speak with every week.

Feedback Software 250

Feedback Software Customer Experience Data Visualization User Testing 250

The Product Guy

DECEMBER 17, 2019

When talking with people (aka ‘users’) about our products what should we be ‘discovering?’ ’ Through this talk, we discuss the methods by which we do great user research, synthesis, and decision making with what we learn. Sharing experiences with the larger Product community. Better Products.

User Testing 317

User Testing Product Research Customer Experience Enterprise 317

Productside

APRIL 2, 2025

PMs are often tasked with aligning stakeholders, guiding engineering teams, and championing the customer. Customers dont care about data structures. Why Storyboarding Works A storyboard is just a sequence of visuals that shows how a user moves from a problem to a solution. As Tom put it: Clarity beats polish every time.

Data Visualization 177

Data Visualization User Testing Product Research Reporting Tools 177

The Product Guy

NOVEMBER 13, 2018

Often, we feel that there is not enough time in a day to get everything done or to handle all of the priorities in front of us. The result is that, over time, we may become stressed and sleep deprived, priorities can slip, and our overall performance may suffer. Not allocating time to focus on larger priorities.

Customer Experience 312

Customer Experience Product Management Product Manager Data Visualization 312

Product Innovation Educators

JANUARY 20, 2025

Ben has more OKR coaching experience than anyone. This common understanding became particularly valuable for product teams, who often need to coordinate efforts across multiple departments and stakeholders. For product managers, this means shifting conversations from feature lists and deadlines to measurable impacts and customer value.

Systems Review 282

Systems Review Framework Customer Experience Technical Review 282

The Product Guy

NOVEMBER 29, 2019

This is largely caused due to not researching enough around the market you are building for understanding the target audience and spending enough time with your customers to build empathy for them and understand their pain points. How Products Fail Without Customer Empathy. First Principles of customer empathy.

User Testing 305

User Testing Customer Experience User Friction Customer Feedback 305

The Product Guy

NOVEMBER 28, 2018

Let’s learn and discuss how to validate product and company ideas through customer development research, before you waste months and millions on a product or service that no one needs or wants. Sharing experiences with the larger Product community. How do you develop products that people will actually use and buy?

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Development User Testing Customer Experience Enterprise 325

Userpilot

OCTOBER 19, 2024

Think of Net Promoter Score (NPS) software as a tool to measure your customers’ feelings about your product, and categorize them based on their level of loyalty (promoters, neutrals, and detractors). Userpilot is a product growth platform that can collect customer feedback directly within your product.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Research Software 105

The Product Guy

DECEMBER 30, 2018

Let’s learn and discuss how to validate product and company ideas through customer development research, before you waste months and millions on a product or service that no one needs or wants. Sharing experiences with the larger Product community. How do you develop products that people will actually use and buy?

User Testing 357

User Testing Product Research Customer Experience Strategy 357

The Product Guy

MAY 30, 2019

Which change in users’ behaviour do we want to drive? Hypotheses are only useful if we test them (with customers), to validate or discard them. As an example, our problem statement could be: Customers encounter a series of friction points when embarking on a shopping journey in a large supermarket. But where do we start?

User Testing 384

User Testing Product Research Customer Experience Data Visualization 384

Userpilot

DECEMBER 31, 2024

You get something that truly works for you, and we get to connect with people who value what we offer and have the potential to become power users (and sources of sustainable revenue!). Trying to bring in as many users as possible, only to see most of them lose interest before their free trial is even over. The alternative?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Product Talk

JULY 20, 2022

By talking to our customers regularly, we can collect insights into their unique problems, needs, and desires (or what I often refer to as “ opportunities ”). In many B2B contexts, the end user is not the person who makes the decision to buy the product. This means it can be trickier to actually talk directly with your users.

User Testing 281

User Testing Customer Feedback Customer Experience B2C 281

The Product Coalition

MARCH 18, 2022

Recently one of the founders of a hot startup asked me, “How do we know if we should add new value props for existing customers or continue to invest in existing ones? It’s not a simple answer, but there are critical data points that will point any founder in the right direction with near certainty every time.

Customer Experience 203

Customer Experience Onboarding KPIs User Testing Customer Feedback 203

The Product Guy

JUNE 18, 2020

Ruthless prioritization translates to product teams spending time building the right thing at the right time. The objective is to receive feedback and prioritize it internally against (1) company objectives (2)customer pains/experience (3) Quarterly Product OKRs and ship out solutions. . And per customer?

Product Research 412

Product Research Feedback Loop Feedback Software User Testing 412

Intercom, Inc.

MAY 25, 2022

We’re serious about delivering the best customer experience with our Engagement OS. We have truly global ambitions to bring our mission of making internet business personal to the biggest enterprise customers across the world. We’re growing alongside our customers. We’re growing alongside our customers.

Reporting Tools 252

Reporting Tools Customer Experience Data Visualization Software Review 252

The Product Guy

DECEMBER 6, 2018

Over time, I realized that my true passion lived in product management, but when I tried to showcase my problem solving skills in multiple interviews, I failed miserably. That was an eye opener, as most of my life, I focused on jumping to solutions, but spent little or no time in defining them in the right way. 2) What should I solve?

Reporting Tools 350

Reporting Tools Customer Experience Product Management Product Manager 350

The Product Guy

JANUARY 28, 2020

Are you familiar with how your users “perceive” your application or service? Adding delight and emotion to your application can have a profoundly positive impact on the user experience, create ‘tweetable moments’ and turn customers into evangelists. Better Products. Better Product People.

Engineering 410

Engineering Customer Experience Enterprise User Experience 410

The Product Guy

APRIL 21, 2019

Recently, there’s been a great deal of discussion around the topic of ‘customer centricity’. A customer-centric approach focuses on providing a positive customer experience to drive profit and gain competitive advantage. Customer-centric companies make decisions that drive customer satisfaction.

Data Visualization 378

Data Visualization User Testing Customer Experience Product Research 378

Product Innovation Educators

FEBRUARY 17, 2025

She shared insights from her experience leading product teams at various organizational scales and helping companies transform their product vision into measurable business growth. While this description aimed to emphasize ownership and agency in decision-making, it created some misconceptions about the role.

Reporting Tools 179

Reporting Tools Feedback Software Customer Feedback Technical Review 179

The Product Guy

JANUARY 8, 2019

The day we reached 200 daily users was a critical milestone – more a psychological one for me personally than anything else. Local businesses paid us to be on our website, and people told us that it saved them time. We refined the message and added features important for our partners and users. A story of one failure.

Product Research 354

Product Research Customer Experience Weak Development Team Agile 354

The Product Guy

JULY 2, 2020

However, one thing which needed refining with all this was the ability to communicate effectively to anyone at any time and therefore manage expectations better, leading your team to success and most importantly allowing your team to strive and deliver value. Development Team: Setting the rules and boundaries of communication .

User Testing 451

User Testing Product Research Customer Experience Data Visualization 451

Alchemer Mobile

FEBRUARY 17, 2021

When brands listen to and act on the voice of the customer (often referred to as simply “VoC”), it can completely revolutionize the way their business operates. Definition of the Voice of the Customer (VoC). To put it simply, the voice of the customer (VoC) is everything your customers think and feel about your customer experience.

Data Visualization 264

Data Visualization Customer Feedback Customer Experience User Testing 264

The Product Guy

MARCH 12, 2020

If you have four times as many engineers, you’ll be able to go four times as fast, right? . At the time of working through this process, my product had just been ‘launched’ after 2 months of private beta testing. I further broke these clusters down into subclusters based on the customer they were serving.

User Testing 405

User Testing Customer Experience Product Research Framework 405

The Product Guy

JANUARY 7, 2020

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. Sharing experiences with the larger Product community. Better Products. Better Product People.

Customer Experience 334

Customer Experience Enterprise Product Management Product Manager 334

Melissa Perri

JANUARY 4, 2020

These are a few of my observations and personal experiences. 2019: "How do I hire a Chief Product Officer? . -- 2013: "My ppl are not allowed to talk to customers. 2019: "Duh, of course I want my people talking to customers. 2018: "Can you teach people how to do MVP experiments? It is too risky. We will get sued.

User Testing 386

User Testing Data Visualization Research Software Feedback Software 386

The Product Guy

JULY 18, 2019

It is beneficial to understand the difference between these roles, and in particular the different experience and skills they require. By performing an honest personal inventory of your skills, experience and interests, you will be in a better position to choose the career path that best suits you.

Weak Development Team 344

Weak Development Team B2C Customer Experience Advertising 344

The Product Guy

APRIL 9, 2019

Some of the challenges from my personal experience has been. We perceive strategy from the management as perfectly informed – The reality is that this is a set of decisions based on a snapshot of information at an instant of time! Simple task, right? With these three fallacies, Chris introduced me to the concept of “proto-strategy.”

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

Userpilot

NOVEMBER 29, 2024

Amplitude’s Session Replay feature captures every click , scroll, hover, and form fill, enabling you to see exactly what a user did during a session and how. These recordings provide valuable insights into user behavior , helping you spot user journey patterns, diagnose issues, and improve conversions. Amplitude Session Replay.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience User Testing 105

The Product Guy

JULY 30, 2020

As described above it is worth investing time and effort to understand for each new project who has a stake and whom to manage closely or others to just to keep informed. Secondly, when should you spend time to identify stakeholders ? As different stakeholders have different priorities and expectations for the product.

CTO Coach 391

CTO Coach Customer Experience Software Review User Testing 391