Intercom, Inc.

JULY 4, 2019

If we implement a new feature, how will customer behavior change in a meaningful way?”. We wanted to jump into this hot topic to see if we could marry our practical experience with Josh’s framework. Short on time? At Intercom, we’re in the thick of working through how to help our teams become more outcome-focused.

User Testing 212

User Testing Customer Experience Feedback Software Research Software 212

The Product Coalition

SEPTEMBER 10, 2023

Leadership without authority is product management 101. But as a product executive, you must take it to the next level — and this time use it with the entire management team. Your goals are not to deliver products that your customers will love. You must master it to succeed, in most cases with developers.

Leadership 109

Leadership User Testing Strategy Product Strategy 109

The Product Coalition

JULY 17, 2022

Product managers need to talk to customers. Here is what my boss once taught me about how to really listen to our customers. Photo by David Clode on Unsplash In SVPG’s Coach the Coaches workshop held last month in London, Marty Cagan talked about the fact that product managers must have direct access to customers.

Customer Experience 131

Customer Experience User Testing Workshop Data Visualization 131

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

Analytic Tools 95

Analytic Tools Research Software Feedback Software Customer Experience 95

Product Management University

DECEMBER 8, 2023

For customer success managers though, the intent of a customer account roadmap, while similar, is bit more surgical than a product roadmap when it comes to defining success and leading customers to it. How to Create a Customer Account Roadmap Step 1: Understand the Endgame and Why It’s Important Start high!

Roadmap 130

Roadmap Customer Experience Reporting Tools Document 130

The Product Coalition

OCTOBER 26, 2021

The team resents me and senior leadership supports me. What can I say, product leadership is a tough role to play. In the example above, you might have a strong gut feeling that says that you shouldn’t make this big effort until you have a strategy, but when you ask yourself why exactly, the answer might not be 100% clear.

Leadership 159

Leadership Messaging Customer Experience Travel 159

The Product Coalition

AUGUST 13, 2023

But to truly solve customers’ problems, founders and product leaders must think beyond what they already know about the product. Unfortunately, in the case of your morning meeting — it is going to happen, and it’s a big one which you must attend and arrive on time too. How to solve a certain customer problem? You are soaked wet.

Customer Experience 120

Customer Experience User Testing Generative AI Books 120

The Product Coalition

AUGUST 22, 2021

Since the annual report takes time to prepare and file and is typically filed in Q4 of the following year, I wouldn’t know the real amount of tax that I would have to pay until then. The result was that I knew that the next time I would look at my bank account, I will get a much clearer picture of reality?—?a

Data Visualization 156

Data Visualization Reporting Tools Banking Customer Experience 156

The Product Coalition

DECEMBER 7, 2020

Leadership without authority is product management 101. and this time use it with the entire management team. Your goals are not to deliver products that your customers will love. One of the common examples is when developers give you time estimates that are much higher than what you can afford for a certain feature.

Leadership 89

Leadership Strategy Product Strategy User Testing 89

The Product Coalition

SEPTEMBER 19, 2021

The fact that your potential customers have a problem, doesn’t mean that they are willing to do what it takes to solve it. I knew about the idea of laser eye surgery for a long time but was always too afraid to even think about it. But I can tell you that I was still afraid this time too. I was still afraid.

User Testing 144

User Testing Customer Experience Product Research Startups 144

The Product Coalition

MAY 1, 2022

It deals with many unknowns, as well as multiple dimensions and variables at any given time. I realized that this is something that I do whenever I’m helping my consulting customers or the CPO Bootcamp participants to make strategic decisions. about the market, the customers, the product, the business, the plans ahead?

User Testing 162

User Testing Customer Experience Product Research Definition 162

The Product Coalition

NOVEMBER 27, 2022

They debugged their code on paper, multiple times, before it actually ran for the first time. Back then, the impact was boxes and boxes of punched cards, and endless compilation time on the single computer everyone had to share. You have users and even happy customers, but the next level of success is yet to come.

Customer Experience 143

Customer Experience User Testing Feedback Software Product Research 143

The Product Coalition

MAY 6, 2023

Your customers seem to want new features all the time. Today I want to talk about a specific type of saying ‘no’, one that not many product managers even realize is an option: saying ‘no’ to customer requests. To do that, though, to actually give each customer request proper thinking, you must change your mindset.

User Testing 132

User Testing Customer Feedback Customer Experience Research Software 132

The Product Coalition

APRIL 1, 2023

A brilliant guy, with many years of tech leadership experience, but none in product management. When I hired him I already had a lot of experience in people management. Regardless of my experience, before E. But even though it was as clear as day that it needed to happen, it wasn’t as easy for me to let go this time.

Product Management 135

Product Management Product Manager Management Management 135

The Product Coalition

APRIL 10, 2022

It blew my mind because I can guarantee you that I was the most sporty student in school at the time. Having the courage to speak up is one of the things that we are talking about in the leadership workshop that opens the CPO Bootcamp , for example. How can it be that it wasn’t enough to get an A in sports?

Data Visualization 162

Data Visualization User Testing Leadership Customer Experience 162

The Product Coalition

APRIL 18, 2021

But I knew it was coming, so I spent some time thinking about it prior to the interview. I thought for a moment and then answered “because it’s time, it would be the next big thing” or something of that sort. Product leadership deals with so many unknowns, that the absolute truth is not reachable in most cases. Yes”, I said.

Research Software 138

Research Software User Testing Leadership Weak Development Team 138

Modus Create

JUNE 23, 2021

There are two ways to talk about transformational leadership. . We can dive deep into the academic theory created by Bruce Avolio and Bernard Bass in 1991 and understand how it fits into the broader Full Range Leadership Model. . But first, let’s define transformational leadership. . What is Transformational Leadership?

Leadership 73

Leadership Technical Review Data Visualization Vision 73

The Product Coalition

NOVEMBER 23, 2021

as one would expect, had a lot of experience in setting systems up, keeping everything running and organized, with proper procedures and dashboards in place. Unlike sales and marketing, who are responsible for very clear, measurable, deliverables (new/retained customers and leads respectively), product managers can’t be measured this way.

Product Management 151

Product Management Product Manager Management Management 151

Mixpanel

NOVEMBER 8, 2021

Let me jump right in: With product analytics, customer retention isn’t just something you measure after the fact; it should be something you can learn to predict (and then improve). With time, you can learn quite a bit about your users, your platform, and just how important it is to challenge your assumptions.

Data Visualization 116

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 116

The Product Coalition

JULY 16, 2023

My personal passion is to bring back this very important dimension into product management and leadership. Product Leadership Is a Business Role I make a distinction between product management and product leadership. If you don’t know what they are, now is the time to start asking and make sure you get proper answers.

Strategy 142

Strategy Product Management Product Manager Management 142

The Product Coalition

FEBRUARY 14, 2021

I didn’t call him that at the time, but he taught me so much and helped me shape my leadership style and principles. In fact, this is the only way to convert “working teams” into “thinking teams” , and I have seen it in action many times. There is, for example, an inherent tradeoff between scope and time to market.

Onboarding KPIs 175

Onboarding KPIs Weak Development Team Customer Experience User Testing 175

The Product Coalition

JANUARY 16, 2022

Of course, it would have been ideal to find someone who had had both extensive experience and amazing learning abilities, but there’s a reason unicorns are so rare. not necessarily in planning it but in making sure that it is fit for whatever value the company is looking to bring to their customers. What’s important to my company?

Roadmap 157

Roadmap Data Visualization Customer Experience User Testing 157

The Product Coalition

DECEMBER 19, 2021

Along with the founders (the CEO and CTO), most of the employees in the company at the time were developers. Little did I know that creating a solid product strategy takes such a major chunk of the product leader’s time. Photo by Tolga Ulkan on Unsplash When I joined Twiggle as their first VP Product I was the thirteenth employee.

Product Management 170

Product Management Product Manager User Testing Weak Development Team 170

The Product Coalition

DECEMBER 11, 2023

To survive and succeed, your product leadership must be sharper than ever. Despite its population of 6 million people at the time, it felt like a ghost town. We went for a walk — it was my first time in China — and the streets were almost empty. Time will tell. After multiple fever checks, we arrived in the city.

Leadership 78

Leadership User Testing Customer Experience Product Research 78

The Product Coalition

SEPTEMBER 29, 2020

It takes time to develop, and doesn’t just appear overnight. It shows that you’re informed, you’ve taken the time to make sure your instincts are right, and that you’re basing your choices on objective truth. This could involve writing an eBook, starting a blog, giving a talk, taking part in an AMA, or building your own side project.

Product Management 185

Product Management Product Manager Data Visualization Weak Development Team 185

The Product Coalition

FEBRUARY 14, 2022

How many times have you heard the phrase “It’s research, it will be ready when it’s ready”? Photo by Skitterphoto from Pexels In 2014, at the ProductX conference, I won second place for my presentation on time management for busy product managers. One of our goals was to dramatically reduce the effort required per customer.

User Testing 143

User Testing Data Visualization Product Management Product Manager 143

The Product Coalition

DECEMBER 10, 2023

However, provoking productive disagreements is a key leadership skill you want to master. Here is how fostering healthy debates is essential for effective leadership and better outcomes. I’m not talking just about specific work experience, but also about much softer skills that were always there but now come to fruition.

ChatGPT 127

ChatGPT Leadership Customer Experience Finance 127

The Product Coalition

JANUARY 5, 2021

They are derived from my fourteen years of practical experience with XP and Scrum, serving both as Product Owner and Scrum Master and interviewing dozens of Product Owner candidates on behalf of my clients. So far, this Product Owner interview guide has been downloaded more than 7,500 times. ??

Product Research 100

Product Research Technical Advisors Customer Experience User Testing 100

The Product Coalition

DECEMBER 25, 2022

Your customers’ ecosystem has more impact on your ability to succeed than you might think. As a product leadership academy, we have many presentations. Bottom line, I work on many presentations, all the time. Having to reopen the file every time I try to save it creates massive inconvenience for me. Here is why.

User Testing 116

User Testing Customer Experience Presentation Engineering 116

The Product Coalition

DECEMBER 21, 2020

But the ability to solve customer problems does not always translate into the ability to solve problems for your own company. Photo by Xavi Cabrera on Unsplash When I was head of product at eBay I participated in an executive leadership training program. They told us their stories and answered questions from the audience.

Customer Experience 154

Customer Experience Presentation User Testing Data Visualization 154

Centercode

FEBRUARY 18, 2021

User Experience as a field? Give Elon a little more time.). In a relatively short amount of time, we’ve gone from buying personal computers to buying televisions, cars, washing machines, even toothbrushes with their own computers inside. This rapid evolution shapes and is shaped by today’s customers.

Customer Experience 59

Customer Experience User Testing Feedback Software Data Visualization 59

Centercode

DECEMBER 26, 2019

As we discover the myriad ways organizations are building and optimizing their Customer Validation (CV) programs, our team here at Centercode is devoted to developing content that’s inspiring and useful across departments, roles, and industries. Below is a roundup of our favorite pieces of Customer Validation content from 2019.

User Testing 64

User Testing Customer Feedback Customer Experience Product Research 64

The Product Coalition

NOVEMBER 7, 2021

It’s not only the decision itself that is objectively hard most of the time but the process as well. It can be with your CEO or anyone in the management team, with internal and even external customers, and honestly, with anyone important enough for their opinion to matter and make you change your plans.

User Testing 140

User Testing Customer Feedback Feedback Software Customer Experience 140

The Product Coalition

FEBRUARY 27, 2022

Only among my consulting customers , two companies recently hired a new VP of Product. By the way, while the tips here address specific challenges that product leaders face, many of them would apply to any kind of leadership position, and even to non-leadership positions, so feel free to forward it to friends who are currently on the move.

Weak Development Team 143

Weak Development Team Leadership Data Visualization Positioning 143

Product Innovation Educators

APRIL 17, 2023

He has a great deal of experience that has helped him be well-rounded in product management. Paul acquired the breadth of experience through his leadership roles at San Francisco Bay Area startups and high-growth companies. I wondered why product managers last such a short time at each organization. Not really.

Customer Experience 96

Customer Experience Leadership Startups Engineering 96

The Product Coalition

NOVEMBER 13, 2023

A product strategy is often the missing link that would convert your efforts into actual revenue. Product-market fit is achieved when you have consistent and sustainable sales for a certain product with a certain customer profile. Your product makes sense for your first few customers. It’s time to grow.

Product Strategy 124

Product Strategy Strategy User Testing Weak Development Team 124

The Product Coalition

JULY 30, 2023

A need is more than a general desire, and you should trust your customers’ actions more than their words. Hint: it was about the importance of delivering value to your customers as means for business success , I’m sure you understand why it resonated with me ?. That’s a long time to wait as a business owner.

User Testing 112

User Testing Customer Experience Webinar Consulting 112