Intercom, Inc.

JANUARY 21, 2020

Mobile apps dominate our digital experiences. People downloaded a record 204 billion of them from the Google and Apple app stores in 2019. Overall, text does a lot of heavy lifting when it comes to helping us get value out of apps – you’d have a hard time using them if the text wasn’t there. There’s no relationship here at all.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

UX Planet

FEBRUARY 13, 2024

TikTok , the most downloaded app of all time, broke a lot of design rules. Or at least — it's true most of the time based on their reputation. Just like users influence the products they use based on user research and user-centered design. Its concept, however, originates from musical.ly

Research Software 76

Research Software Customer Experience User Testing Systems Review 76

The Product Coalition

FEBRUARY 10, 2022

The number of solutions for publishing video content is growing, and so is the user population. Moreover, this area has become extremely lucrative due to lockdowns and restrictions of the pandemic. Live streaming is the process of broadcasting audio and video content in real-time. What is live streaming?

Feedback Software 145

Feedback Software User Testing Technical Review Data Visualization 145

Gainsight

JUNE 20, 2022

This post was originally published in Customer Think. . The Customer Success Index 2022 , a survey of more than 350 companies by Gainsight and RevOps Squared, recently uncovered some very interesting, if not troubling data on the state of alignment between SaaS users and buyers. A Customer Stakeholder Dichotomy.

Feedback Software 52

Feedback Software User Testing Customer Experience Customer Feedback 52

Alchemer Mobile

MARCH 18, 2021

The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market, and includes mobile benchmarks across 10 main categories and 20 subcategories. Almost all apps experienced significant change in their DAU due to COVID-19. Transcript.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

eG Innovations

JULY 26, 2022

Introduction: Real user monitoring is mission-critical. Silky smooth user experience. This is what your digital users are expecting from your web application. If they perceive slowness or encounter failures in their user experience, they will readily switch to a competitor. of real user monitoring.

Data Visualization 64

Data Visualization Reporting Tools Analytic Tools Customer Experience 64

Product Innovation Educators

NOVEMBER 6, 2023

Joining us is Daniel Erickson, the Founder and CEO of  Viable, an AI analytics tool that enables businesses to instantly access and act on valuable insights from customer feedback, saving them hundreds of hours spent analyzing feedback. This is a very manual process, so few teams decide to do the work. [4:22]

Data Visualization 117

Data Visualization Reporting Tools Analytic Tools Feedback Software 117

UX Studio

SEPTEMBER 6, 2023

As we delved into these industries, we realized that our usual research approaches for regular B2C (Business-to-Customers) companies weren’t really cutting it. We had to think differently when doing research with B2B customers. The users of a CRM platform differ from those on a B2B e-commerce platform. Probably not.

User Testing 60

User Testing Customer Feedback Research Software B2B 60

Userpilot

FEBRUARY 21, 2023

TL;DR Heap is a digital insights platform that allows product teams to track user behavior in mobile and web-based applications. Userpilot is another product adoption tool with solid analytics , user sentiment tools, and an engagement layer that come at the fraction of the price of the alternative products. Dashboard in Heap.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Gainsight

JULY 5, 2022

It is increasingly apparent that having a CS Ops team and leader is becoming a necessity. Customer success (CS) is evolving and moving outside the box it once inhabited. It affects so many parts of business because it is not exclusively about customer success or customer experience (CX) anymore.

Reporting Tools 59

Reporting Tools Analytic Tools Data Visualization Weak Development Team 59

Userpilot

SEPTEMBER 23, 2021

Most SaaS companies know that new user onboarding is important, but hardly any of them really nail it. Perhaps that’s because onboarding is a complex process, involving the education of each new user so that they’re satisfied on an individual level with the value they receive from your business. What is user onboarding?

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience User Testing 98

PMLesson's Ace the PM Interview

FEBRUARY 25, 2022

Creating a concise, specific, and relevant front end developer resume is key to landing your next job in tech. For front-end developers, it is important to craft your resume in a way that highlights your skills, experience and programming language knowledge. We created this guide for both junior and senior front-end developers.

Weak Development Team 52

Weak Development Team Development Certifications User Testing 52

Mixpanel

AUGUST 3, 2023

How can you align foundational goals between teams? Why does real-time campaign performance matter? How can you align audience engagement goals between teams? How can you connect the dots between your best channels and best users? How can you align audience goals between teams? Or maybe all of the above?)

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience User Testing 52

Reveal

AUGUST 24, 2022

Banking : Deliver great benefits to customers and employees alike. To evaluate risk and prevent frauds, banks are using BI with advanced data algorithms, you can identify potential risks related to lending money to customers with poor credit scores and help you decide whether to approve or decline their loan application.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Telecommunications 98

Mixpanel

AUGUST 3, 2023

How can you align foundational goals between teams? Why does real-time campaign performance matter? How can you align audience engagement goals between teams? How can you connect the dots between your best channels and best users? How can you align audience goals between teams? Or maybe all of the above?)

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience User Testing 52

The Product Coalition

MARCH 2, 2020

fostering personal agendas and local optimization efforts?—?manifest Too bad, when nowadays diversity, autonomy, mastery, and purpose become the driving factors in a highly competitive environment where more of the same for everyone is no longer creating value. Download the Scrum Anti-Patterns Guide?—?160 All right reserved.

Reporting Tools 78

Reporting Tools Data Visualization Product Research Systems Review 78

Userpilot

DECEMBER 19, 2022

There are various notification types you can use to keep your users engaged in SaaS. When designing notifications, it’s vital to be mindful of the user experience and ensure that you have the right information in the right place. A notification is a message or alert popup companies use to send information to users.

Feedback Software 98

Feedback Software Reporting Tools User Testing Software Review 98

Userpilot

OCTOBER 27, 2022

Looking for the best customer feedback tool for your SaaS company? There are plenty of solutions for customer feedback on review sites, but they don’t make the choice any easier. Customer feedback is any information provided by customers about their experience with a product or service. GET A DEMO.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Research Software 52

Mixpanel

OCTOBER 17, 2022

Launched in 2007, over 7 million active users spend over 300 minutes per month on its website and mobile app. If you are a growing business, it’s common to add more people–more developers, more designers, more product managers. We have Mixpanel working as the entry and exit point of the process of defining our product team strategies.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 52

Usersnap

JUNE 17, 2019

72% of customers blame poor customer service as the reason for having to explain their issue multiple times. But, as a customer service agent or the feedback receiver, you know customers are sometimes just as guilty. Top 4 Struggles for Customer Service Teams. This article has got you covered.

Reporting Tools 76

Reporting Tools Feedback Software User Testing Customer Feedback 76

Product Innovation Educators

JULY 17, 2023

Some companies will retreat and cut their spending by cutting bolder long-term innovations, and we saw in the recession around 2010 that was a bad strategy. When you have no absence of customer or user problems, if you’re reasonably intelligent, you can usually come up with the inventions and the necessary breakthrough new products.

Telecommunications 95

Telecommunications Research Software Feedback Software User Testing 95

Intercom, Inc.

NOVEMBER 20, 2018

This makes sense given the likely resource constraints and the value to be gained from getting in front of customers from day one. As Jason Lemkin puts it , “The CEO/founder should close at least the first 10 (or 20 or whatever) customers. What matters is that somehow, someway, you still get those 10 paying customers closed.”.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Amplitude

NOVEMBER 26, 2019

People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. When tools and systems are not created with them in mind, they lose trust and understanding. With a bit of human-centric thinking, teams can build shared understanding of why, what and how to measure their work.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

Mixpanel

AUGUST 3, 2023

How can you align foundational goals between teams? Why does real-time campaign performance matter? How can you align audience engagement goals between teams? How can you connect the dots between your best channels and best users? How can you align audience goals between teams? Or maybe all of the above?)

Analytic Tools 40

Analytic Tools Data Visualization Customer Experience User Testing 40

Userpilot

JUNE 22, 2021

Frustrated that your new users drop off before activation? When new users drop off, product metrics suffer. Onboarding new users is one of the best ways to prevent this from happening. To provide the best onboarding experience, you naturally need the best onboarding software for SaaS.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

UX Studio: Product Management

NOVEMBER 8, 2021

It will take a lot of your time to review and assess every company’s website manually. Wasted time means lost opportunities. Our user experience professionals have already analyzed the expertise of dozens of design agencies in San Francisco, New York, Berlin, London, to name a few.

Research Software 78

Research Software User Testing Technical Review Product Research 78

The Product Coalition

JUNE 8, 2018

Apptimize helps teams develop better digital products with easy to deploy SDKs and a centralized dashboard for all channels. The first thing mobile teams need to understand without a shadow of a doubt is the differences between a mobile website, a hybrid app, and a native app. You know that it’s not about just having an app.

Analytic Tools 60

Analytic Tools Feedback Software Reporting Tools Product Research 60

Product Innovation Educators

AUGUST 28, 2023

He invented a system for problem-solving based on his 25-year career spanning Silicon Valley and the Fortune 500. Even if the times were a little brighter, we have the problem of getting the organization to agree to a good idea and getting stakeholder alignment. I recommend independently sourcing questions from your team.

Systems Review 97

Systems Review Weak Development Team Framework Positioning 97

Reveal

AUGUST 31, 2022

Banking : Deliver great benefits to customers and employees alike. To evaluate risk and prevent frauds, banks are using BI with advanced data algorithms, you can identify potential risks related to lending money to customers with poor credit scores and help you decide whether to approve or decline their loan application.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Telecommunications 52

The Product Coalition

MAY 19, 2020

Intercept field study by UX Studio Image by UX studio Our client creates digital products to help football fans follow matches, favorite teams, news, or even play web or mobile games. Some years ago their team decided to put a new app in football-lovers’ pockets. We as researchers constantly supported the product team with insights.

Research Software 78

Research Software Feedback Software User Testing Product Research 78

The Product Coalition

FEBRUARY 6, 2020

A/B tests, multichannel CJMs and customized content: everyone starts doing it Source: State of Digital Marketing 2019 (by Altimeter) This report provides an update on how companies use digital marketing to drive growth, what goals they set, what practices, metrics, platforms, frameworks they use, and what challenges they face.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

UX Studio: Product Management

APRIL 27, 2020

Our client creates digital products to help football fans follow matches, favorite teams, news or even play web or mobile games. Some years ago their team decided to put a new app in football-lovers’ pockets. Before design, the team already had. Over 3000 detailed observation points from our research system. Challenges.

User Testing 84

User Testing Product Research Research Software Feedback Software 84

The Product Coalition

OCTOBER 23, 2019

Booking, Airbnb, and Expedia disrupted the travel industry by empowering customers with new tools to build their routes, find itinerary options and plan activities. At the same time, travel giants, who heavily invest in their feature-rich apps, set a high bar for travelers’ expectations.

Reporting Tools 60

Reporting Tools Travel Data Visualization Research Software 60

Product Solving

AUGUST 26, 2020

Subscribe now The main goal you have in building a product is to reduce friction from a process/problem your users currently experience. Hiten Shah said it nicely on Twitter recently: Hiten Shah @hnshah Friction is the keyword in product development. Make sure you are subscribed so you don’t miss out!

Feedback Software 52

Feedback Software User Testing Customer Experience Systems Review 52

eG Innovations

FEBRUARY 17, 2020

A new year is upon us once again; the holidays are over and it’s time to get back to work. You want your end-users to experience less technical faults by having a system in place that allows you and the team to be more proactive. What applications or desktops a user is connected to.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Weak Development Team 59

Intercom, Inc.

JANUARY 12, 2022

That stereotypical image of a room teeming with monitors and elaborate dashboards where all the decisions are made isn’t real, and it’s high time we move away from it. Unless you’re looking at the data to understand why your customers are using your products, avoid making decisions based on your expectations of their motivations.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

Mind the Product

DECEMBER 14, 2016

I product-manage multiple apps which allow store workers at retail giant Tesco to manage stock and provide an excellent customer service. I’ve spent the last 11 months looking for ways to improve the way that Tesco’s internal apps work and looking at how to improve the overall experience for staff using them. This baffled me at first.

Analytic Tools 70

Analytic Tools Feedback Software Research Software User Testing 70