The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. It helps us meet customers’ demands, needs, and expectations. With the support of the SDLC, You can track and control your calendar, and increase productivity and speed of development.

Feedback Software 141

Feedback Software Reporting Tools Software Developers Software Development 141

Roman Pichler

NOVEMBER 1, 2022

This can be reassuring for customers and stakeholders. This makes the roadmap harder to understand, and it increases the effort to keep it up to date. It will also limit your ability to experiment and learn, to run sprints and discover the best way to address the user and customer needs and create value for the business.

Roadmap 337

Roadmap Weak Development Team Customer Experience Reporting Tools 337

Sachin Rekhi

APRIL 5, 2020

Those experiences shaped the way that we both now think about building an effective data-driven product culture. One practice that both companies established was weekly executive-level metrics reviews. Why metrics reviews matter. Instead, they establish strong systems of accountability as well as systems of inspection.

Systems Review 196

Systems Review Software Review Data Visualization User Testing 196

Alchemer Mobile

AUGUST 2, 2024

Understanding customer experience (CX) isn’t just a strategy—it’s a superpower. Customer experience metrics illuminate the path to customer satisfaction, loyalty, and ultimately, success as an organization. Why should I track customer experience metrics?

Customer Experience 130

Customer Experience Analytic Tools Data Visualization Feedback Software 130

Alchemer Mobile

AUGUST 2, 2024

Understanding customer experience (CX) isn’t just a strategy—it’s a superpower. Customer experience metrics illuminate the path to customer satisfaction, loyalty, and ultimately, success as an organization. Why should I track customer experience metrics?

Customer Experience 130

Customer Experience Analytic Tools Data Visualization Feedback Software 130

Product Talk

MARCH 13, 2024

Feature parity across desktop and mobile is rarely what customers need or want. If an organization wants to shift to product teams—teams empowered to drive outcomes —they need to structure their teams such that each team includes the necessary skills and abilities required to build and deliver customer value. and CBC Gem.

Research Software 318

Research Software Weak Development Team Feedback Software User Testing 318

Intercom, Inc.

AUGUST 17, 2020

For many companies, the word localization typically prompts two thoughts: it’s costly, and it’s time-consuming. If we know anything, it’s that a one-size-fits-all approach to customer experience simply doesn’t work. According to research, 75% of customers prefer to make buying decisions in their native language.

Research Software 276

Research Software User Testing Software Review Customer Experience 276

Intercom, Inc.

JANUARY 12, 2021

They’re based on my experiences working in technology, the practical application of methods in varied use cases, and speaking with peers about their strategies and successes. If you’ve been paying attention to any loud marketing efforts over the last few years, you have definitely heard about multi-cloud. Multi-cloud architectures.

Technical Review 269

Technical Review Research Software Startups Data Visualization 269

Intercom, Inc.

MAY 25, 2022

We’re serious about delivering the best customer experience with our Engagement OS. We have truly global ambitions to bring our mission of making internet business personal to the biggest enterprise customers across the world. We’re growing alongside our customers. We’re growing alongside our customers.

Reporting Tools 252

Reporting Tools Customer Experience Data Visualization Software Review 252

Alchemer Mobile

NOVEMBER 10, 2022

You might already have a Voice of the Customer (VoC) program in place that you’re looking to improve, or perhaps you’re just trying to get started. But in truth, there’s never been a better time. Now, more than ever, your customers want to be heard. mParticle is the customer data platform for brands leading the CX revolution.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Product Talk

MAY 15, 2024

It’s no longer about making decisions purely based on your intuitions or stakeholder requests, but finding ways to integrate touch points with customers into your work every week—if not every day. In each instance, Ellen found a solution that didn’t require too much time or technical know-how to set up. You can submit yours here.

Product Research 299

Product Research Feedback Software Analytic Tools User Testing 299

Roman Pichler

MAY 11, 2021

But the value a product creates is ultimately determined by its users: No product will be successful in the long run if it does not solve a specific user problem, create a tangible benefit, or help the users achieve a specific goal. Stakeholders can be powerful and influential individuals.

Weak Development Team 346

Weak Development Team Product Research User Testing Customer Experience 346

Intercom, Inc.

AUGUST 11, 2020

It was first proposed after Benjamin Whorf, a fire safety inspector at the time, observed how oil workers treated empty oil barrels as less hazardous than full oil barrels, despite them being equally flammable due to the traces of oil remaining in them. This was going to be a team effort. Paving a way forward. Share the work.

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

Product Talk

JANUARY 24, 2024

The foundation of continuous discovery is weekly touchpoints with customers. It sounds simple, but what happens if your product is so new that you don’t have any customers yet? What do you do about discovery if your product is so new that you don’t have any customers yet?

Research Software 242

Research Software Feedback Software User Testing Customer Experience 242

Roman Pichler

OCTOBER 6, 2020

Product discovery describes the activities required to determine if and why a product should be developed and offered. This increases the chances of creating a product that users actually want and need and achieving product success. Who are the users and who are the customers? What makes the product stand out?

Product Research 279

Product Research Technical Review Feedback Software Research Software 279

Melissa Perri

JULY 23, 2024

Some of these are Fortune 10 software-enabled companies going through digital transformations. I review strategies and roadmaps. At the end of this review, I do a Product Leadership workshop with C-Suite and Product leaders, where I show them what good looks like, and they have a chance to reflect on where they are.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

Userpilot

JULY 10, 2024

Customer experience (CX) is central to product management and the success of your SaaS platform. It can help retain customers and gain loyal brand advocates. And that’s why the customer experience software solutions you choose matter greatly. Book a demo now to see how it can boost customer experience.

Analytic Tools 91

Analytic Tools Feedback Software Data Visualization Research Software 91

Roman Pichler

SEPTEMBER 4, 2018

This is necessary for the following two reasons: First, if you start sprint planning without a properly prepared product backlog, you are likely to perform backlog and planning work in a comparatively short, time-boxed meeting. An example for the latter might be “Finish the dashboard so it can be released to the test users”.

Technical Advisors 250

Technical Advisors User Testing Customer Experience Software Review 250

Alchemer Mobile

NOVEMBER 22, 2022

App uninstalls are common and any app that fails to dazzle users, doesn’t offer value, or does not provide lucrative incentives to keep using the app, is likely to go down the uninstall path within the first three days. The main function of an app’s design is to simplify the customer experience and customer interactions.

Analytic Tools 246

Analytic Tools Feedback Software User Testing Customer Feedback 246

Intercom, Inc.

JANUARY 21, 2020

Mobile apps dominate our digital experiences. “Beyond code, beyond visuals and interactions, what do all these apps have in common with each other? And beyond code, beyond visuals and interactions, what do they all have in common with each other? I use apps for everything from movies and music to weather and maps.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

Mind the Product

MARCH 17, 2020

Others have tried, but we’ve yet to find anyone else with her depth of experience (spanning stints as a developer, designer, researcher and product manager), her empathy for both users and stakeholders, her experience as a teacher, and her sense of humour. Has clicking that icon met the user intent of the feature?

Product Research 41

Product Research Research Software Customer Experience Feedback Software 41

Product Talk

JUNE 19, 2024

But when we use generative AI to replace customer interviews , to generate opportunity solution trees , or to do our thinking for us, we fundamentally misunderstand the purpose of discovery. Tweet This So I want to take some time to review why we do discovery. Tweet This So I want to take some time to review why we do discovery.

Generative AI 288

Generative AI Product Research Feedback Software Analytic Tools 288

Product Talk

JULY 17, 2024

Whether they have a hard time negotiating with stakeholders , feel pressure to commit to multiple outcomes, or unintentionally assign themselves an output instead, this is a critical aspect of continuous discovery where it’s all too easy to be led astray. How and when does an outcome change over time? Integrations are outputs.

Product Research 293

Product Research Onboarding KPIs Data Visualization Customer Experience 293

Roman Pichler

JANUARY 22, 2024

These might be end-user-facing or internal ones like a software platform, for instance; they might directly generate revenue or support commercial offerings. You can think of Microsoft Visio as a product line, as it is offered in three versions at the time of writing—basic, standard, and advanced.

Weak Development Team 265

Weak Development Team Strategy Software Review Vision 265

The Product Coalition

MAY 24, 2023

Many games come and go in the world, but casinos and gambling have always enthralled and attracted many people for a long time. To participate in this game, you have used to travel miles away to experience the thrill of this gaming. Casino Game App Development — An Ultimate Guide for Game Enthusiasts So the result is?

Software Review 140

Software Review Development Technical Review Customer Experience 140

Intercom, Inc.

JUNE 15, 2022

Product teams often fall into the trap of spending most of their time on the core functionality of the products they’re building. Without an accessible onboarding process , customers may never reach the stage where they can use the game-changing features your team has worked so hard to build, making outcomes difficult to achieve.

User Testing 194

User Testing Customer Experience Weak Development Team Customer Feedback 194

TechEmpower - Product Management

DECEMBER 11, 2023

million software developers worldwide. This vast pool of talent showcases a wide range of experience and portfolios, quality of work, and inquisitiveness. Given this diversity, it's important to be selective in the development services company with whom you choose to partner. Were they finished on time and on budget?

Software Developers 118

Software Developers Software Development Software Review Development 118

Product Talk

DECEMBER 7, 2022

Customer interviewing is one of the most valuable activities a product team can do. It’s simply the easiest, most sustainable way of learning about your customers and what they need. This knowledge gives teams a competitive advantage that compounds over time. What doesn’t count as a customer interview? Tweet This.

User Testing 228

User Testing Reporting Tools Customer Experience User Friction 228

Intercom, Inc.

AUGUST 11, 2021

It breathes life into your engineering team, and teams across the company, as customer issues and requests are resolved quickly and efficiently. Production is the only place where your code, infrastructure, and customers come together to represent objective reality. Why do we ship fast? Ship instrumentation first.

Data Visualization 282

Data Visualization Reporting Tools Software Review User Testing 282

Alchemer Mobile

FEBRUARY 2, 2021

They focus all of their time and resources on building a great app. When it comes time to launch, however, they fall into the trap of thinking submitting an app to the app stores is the same as launching an app. According to an InMobi survey , the number one challenge facing app developers today isn’t design or development.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Product Talk

JUNE 5, 2024

How can product trios work with user researchers? If your company is committed to user research and you have the luxury of having a user researcher embedded on each of your teams, you probably want to include them in most of your discovery decisions. They interview customers together. More often, they happen continuously.

Product Research 255

Product Research User Testing Research Software Customer Experience 255

The Product Coalition

FEBRUARY 15, 2021

All startups built double-sided marketplaces, serving B2C as well as B2B customers. It requires to permanently: Run experiments Embrace failure, and to Abandon the famous “heroic inventor” mental model, mimiking Steve Jobs. Their collaboration will lead over time to a ‘team of teams’ structure. still pays well today.

Agile 182

Agile Startups Technical Review Software Review 182

The Product Coalition

AUGUST 15, 2023

This sounds simple but “desirable returns” looks different to different businesses and these differences, explicit or implied, end up driving how product development is viewed and run. Compare this to another example where a family owned packaging company has started developing software to automate a packing process.

Development 127

Development Technical Review Customer Experience Software Review 127

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Second, expectations are rising for consumer-grade experiences. Third, the lines between sales, marketing, product, and support are blurring.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Userpilot

SEPTEMBER 30, 2024

3P Learning is an Australian educational technology company that specializes in developing online learning resources. Its products use gamified experiences that help young learners develop science, maths, and literacy skills. This process wasn’t very flexible, and all changes took time to implement.

Product Research 95

Product Research Analytic Tools Feedback Software User Testing 95