Intercom, Inc.

OCTOBER 13, 2020

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. Our Custom Bots and Resolution Bot already work for thousands of businesses every day. These bots help businesses deliver both radical efficiencies and better, faster support experiences.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Userpilot

DECEMBER 18, 2024

Without effective UX analytics that goes beyond collecting data, you’re losing valuable customers. Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Basically, anything that ruins the user experience.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

The Product Guy

JULY 18, 2019

Product development roles and “product” as a discipline are rapidly evolving within technology companies. It is beneficial to understand the difference between these roles, and in particular the different experience and skills they require. This internship grew into a full time role as a project manager.I

Weak Development Team 344

Weak Development Team B2C Customer Experience Advertising 344

Intercom, Inc.

AUGUST 13, 2019

Automated customer service isn’t a new concept. But much has changed, both in usability and customer perception. Voice recognition technology has improved, AI solutions can interpret customer feedback, and chatbots have started to answer the questions they receive, not just pass them off to a human.

Data Visualization 279

Data Visualization Customer Experience Customer Feedback User Testing 279

The Product Guy

JANUARY 8, 2019

The day we reached 200 daily users was a critical milestone – more a psychological one for me personally than anything else. Local businesses paid us to be on our website, and people told us that it saved them time. We refined the message and added features important for our partners and users. A story of one failure.

Product Research 354

Product Research Customer Experience Weak Development Team Agile 354

Alchemer Mobile

NOVEMBER 27, 2018

At Apptentive, we believe in making it as easy as possible to leave feedback, so we were excited to see Apple acting in the spirit of fewer interruptions; reducing the time to leave a rating and review; and putting an end to leaving the app to share feedback. iOS rating prompt increases the average rating 9 out of 10 times.

User Testing 199

User Testing Customer Feedback Feedback Software Weak Development Team 199

Roman Pichler

DECEMBER 4, 2018

But the quality of your product matters: It directly impacts your ability to achieve strategic product goals and make your products successful: Technical debt makes it hard to experiment with new ideas, release new features, and quickly respond to user feedback. [1]. Options for Removing Technical Debt.

Feedback Software 269

Feedback Software User Testing Customer Experience Weak Development Team 269

The Product Guy

AUGUST 13, 2020

How to learn by doing it and lead a new team at the same time? How to plan for future growth for oneself, the product team and the products overall? In a well structured company with clear product definition, this may only take a couple days of training. Some of them are good, and some of them are bad.

Product Management 407

Product Management Product Manager Research Software Feedback Software 407

Roman Pichler

JUNE 1, 2020

The first one carries the risk of being a feature broker and offering a product that has a weak value proposition, gives rise to a poor user experience, and consists of a loose collection of features. A handy stakeholder analysis tool is the power-interest grid developed by Ackermann and Eden. Build Trust.

Weak Development Team 335

Weak Development Team Product Research Customer Experience Workshop 335

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Feedback is only relevant vs. a goal and user context.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

Product Talk

DECEMBER 18, 2024

We covered how to manage messy opportunity solution trees , the most common challenges teams face when getting started with the discovery habits, what Im working on next, and so much more. Discovery is a team sport. I did classic web development before there were frameworks back in the ’90s. I hate definition wars.

Product Research 217

Product Research Research Software Analytic Tools Feedback Software 217

Intercom, Inc.

JUNE 10, 2020

Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. I have experienced this many times on both sides, as the receiver and the critiquer. Who has it?

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

Roman Pichler

MARCH 9, 2021

The Scrum Guide released in November 2020 states that “the product goal describes a future state of the product … [It] is the long-term objective for the Scrum team.” The product owner is accountable for “developing and explicitly communicating the product goal.” The entire Scrum team is “focused on one … product goal” at a time.

Product Goals 396

Product Goals Weak Development Team User Testing Vision 396

Intercom, Inc.

FEBRUARY 8, 2018

In his 2017 keynote, “The User Experience of Design Systems” , designer, artist and educator Rune Madsen dissects not just the oft-celebrated rewards of systems, but also the inherent risks that broad ones bring to the table. Short on time? The user experience of design systems.

Feedback Software 191

Feedback Software Customer Experience User Experience User Testing 191

Lenny Rachitsky

JANUARY 14, 2025

From the creators of DORA, SPACE, and DevEx, and in collaboration with Laura Tacho and the team at DX , I’m excited to introduce you to Core 4. Laura and her team spend every working hour researching, designing, and experimenting with ways to measure and improve team velocity (while avoiding burnout).

Product Research 128

Product Research Research Software Data Visualization Reporting Tools 128

Mind the Product

FEBRUARY 12, 2020

It’s also essential to creating a team where great people want to work. In a perfect product development world, communications are seamless, specifications are clear, and product and engineering teams work together without friction. These are team goals that get shared across the company. Share Leadership and Credit.

Engineering 213

Engineering Weak Development Team Customer Experience User Testing 213

Roman Pichler

FEBRUARY 11, 2020

Different people have suggested different definitions for the term software platform. If the teams developing the different apps all created their own user-interface layers, there would be considerable code duplication, added development costs, and increased development time.

Feedback Software 280

Feedback Software Software Review Technical Review Customer Experience 280

Intercom, Inc.

JANUARY 12, 2021

They’re based on my experiences working in technology, the practical application of methods in varied use cases, and speaking with peers about their strategies and successes. If you’ve been paying attention to any loud marketing efforts over the last few years, you have definitely heard about multi-cloud.

Technical Review 269

Technical Review Research Software Startups Data Visualization 269

Product Talk

JUNE 19, 2024

But when we use generative AI to replace customer interviews , to generate opportunity solution trees , or to do our thinking for us, we fundamentally misunderstand the purpose of discovery. Tweet This So I want to take some time to review why we do discovery. Tweet This So I want to take some time to review why we do discovery.

Generative AI 296

Generative AI Product Research Feedback Software Analytic Tools 296

Intercom, Inc.

APRIL 5, 2018

If users don’t stick around, they won’t learn and inevitably won’t share Duolingo with their friends. In her five years there, she helped take Duolingo from 3 million users to more than 200 million. In her five years there, she helped take Duolingo from 3 million users to more than 200 million.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

Roman Pichler

APRIL 5, 2022

Contrast this with a sprint review meeting , which might help you determine if users can easily sign up for the product. But for sprint review meetings , you may also want to invite (selected) users and customers to collect their feedback. This can make it harder for people to free up the necessary time and attend them.

Weak Development Team 304

Weak Development Team Product Management Product Manager User Testing 304

Intercom, Inc.

MAY 1, 2018

Convincing potential users to sign up for your product isn’t easy. The latest batch of billion-dollar companies are built on high customer retention. They help their users be successful, and that means providing great onboarding. Could we somehow get them to definitely sign up? Meerkat had two million users.

Customer Experience 223

Customer Experience User Testing Weak Development Team Definition 223

Roman Pichler

JULY 8, 2024

Securing everyone’s buy-in would be impractical—it would most likely take too much time. But when bigger changes are required or the group is more diverse, the approach is not only time-consuming. This approach makes it easier to reach unanimity and consent without making weak compromises.

Roadmap 256

Roadmap Product Strategy Strategy Weak Development Team 256

Intercom, Inc.

APRIL 23, 2019

Simply signing up users means nothing if you’re not helping them understand how they can actually achieve what you’ve promised. Even the strongest customer testimonials won’t prevent churn if people don’t understand how to use your product. What is user onboarding, and why does it matter? while using it.

Onboarding KPIs 199

Onboarding KPIs User Testing Customer Experience Research Software 199

Product Talk

MARCH 1, 2023

I can’t tell you how many times I hear this sentiment on Twitter and LinkedIn. I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.”

Product Research 239

Product Research Data Visualization Customer Feedback Weak Development Team 239

The Product Guy

DECEMBER 7, 2017

No, this is not a bad joke. You spend months in discovery carefully understanding the customer, the business needs, the software requirements and how to execute it all. Once you discover what the root problem is, you lead a team to making the solution a reality. As a product manager you prep, plan and execute.

Research Software 317

Research Software Roadmap Product Research Weak Development Team 317

Mind the Product

MARCH 10, 2020

As a product leader, what qualities do you need to cultivate to be able to ensure your team performs to the best of its abilities? Recently I’ve been thinking a lot about teams – what is a team, team formation and development, cross-functional teams , and leading teams.

Weak Development Team 184

Weak Development Team Data Visualization Feedback Software Reporting Tools 184

Sachin Rekhi

FEBRUARY 9, 2020

In our discussions, we talk about all the usual things: their ultimate career aspirations; their understanding of their own strengths and weaknesses and the skill gaps they hope to fill; as well as the specifics of each role they are considering, including scope, responsibilities, title & compensation, and manager.

User Testing 218

User Testing Weak Development Team Artificial Inteligence Product Research 218

Lenny Rachitsky

JANUARY 12, 2025

They should be directly involved in understanding the customer and the solution. a basic bank, post office, or school in the metaphorical town), but the focus is on further building and experimenting. They are skilled at driving efficiency at scale, with everything they do affecting a large number of customers.

Weak Development Team 68

Weak Development Team Feedback Software User Testing Customer Experience 68

Product Talk

FEBRUARY 2, 2022

This is only natural: Through years of bad habits, many of us have shown engineers that we only value them for the code they can write. Engineers will hear different insights during your customer interviews. To get engineers involved in continuous discovery , Ellen began by inviting them to participate in customer interviews.

Product Research 282

Product Research User Testing Engineering Testing 282

Userpilot

DECEMBER 8, 2024

They allow you to close the gap between your analytics data and the feedback you get from users. But with so many session replay tools, which ones are worth your time and money? No free trial, but custom demos are available. Free plan available for startups and small teams. Amplitude Price available upon request.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Product Talk

DECEMBER 15, 2021

He began his career as a freelancer and tech entrepreneur, so this will be his first full-time official position as a product manager in a company that is not his. He’s exploring new products to unleash creative performance and thriving teams through the evolving future of work and web3. Andrew Skotzko, Product Director.

Product Research 223

Product Research Customer Experience Research Software Reporting Tools 223

Product Innovation Educators

JUNE 12, 2023

She is the Head of Merchant Growth and Monetization for Google’s B2B ecommerce business, where she is leading efforts to build the next $1B+ B2B business for the company. First, how can product managers establish processes to enable their teams to succeed? Second is setting up the right funnels for access to users.

User Testing 253

User Testing Customer Feedback Customer Experience Product Management 253

UserVoice

JULY 28, 2017

Product management intuition is still a great thing to develop, but statistics and analytics will help you hone your product sense and justify your decisions to stakeholders. The right product metrics give us a read on the health of our product, help us identify strengths and weaknesses, track improvement over time, diagnose problems, etc.

Data Visualization 252

Data Visualization User Testing Customer Experience Reporting Tools 252

Intercom, Inc.

MARCH 12, 2019

A little over a year ago, I got the opportunity to start a new team within our sales organization – a team of Relationship Managers dedicated to growing our current customers at scale. To do the first, we had to hire, train, and write a playbook – the building blocks of any team. Relentlessly measure impact.

Weak Development Team 171

Weak Development Team Customer Experience User Testing Customer Feedback 171

Mind the Product

JUNE 25, 2019

You may be limiting your ability to meet customer needs because of an unconscious bias across your organization. It can happen in any team, even in teams with a commitment to diversity. We had completed a round of interviews and I wanted her to work on my team. Next, diverse teams get better outcomes.

User Testing 189

User Testing Weak Development Team Customer Experience Airlines 189

Userpilot

APRIL 30, 2024

From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. TL;DR A marketing growth strategy is a comprehensive business growth approach focusing not only on customer acquisition but also on long-term engagement and retention.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105