Roman Pichler

SEPTEMBER 11, 2023

I view it as an entity that creates tangible value for users and possibly customers as well as the business. Once you’ve identified and selected a specific product, you can take the next step and determine the people who are required to create or progress it and generate the desired user and business benefits.

Reporting Tools 360

Reporting Tools User Testing Customer Experience Product Research 360

Roman Pichler

MAY 13, 2024

Listen to the audio version of this article: [link] Product Strategy and Change Strategy means different things to different people, so let me briefly share my definition. It achieves this by stating the product’s target users and customers, the value proposition, the business goals it should meet, and its standout features.

Customer Experience 277

Customer Experience Product Research Technical Review Data Visualization 277

Roman Pichler

DECEMBER 4, 2018

But the quality of your product matters: It directly impacts your ability to achieve strategic product goals and make your products successful: Technical debt makes it hard to experiment with new ideas, release new features, and quickly respond to user feedback. [1]. Technical Debt and Your Product. Options for Removing Technical Debt.

Feedback Software 260

Feedback Software User Testing Customer Experience Weak Development Team 260

Roman Pichler

OCTOBER 5, 2021

This is problematic especially for young products and those that experience a bigger change, like a life cycle extension , as their backlogs tend to be volatile and require frequent and sometimes bigger adjustments. Looking at the backlog, I noticed that it contained only detailed user stories—no epics or other coarse-grained items.

Weak Development Team 296

Weak Development Team Customer Experience User Testing Feedback Software 296

Alchemer Mobile

MAY 31, 2022

A mobile survey that is served to your customers at the right place and right time helps you understand who they are, why they use your app, and what improvements they want to see. Understanding and acting on emotion and sentiment are key to any customer experience strategy. Five types of mobile survey questions.

Product Research 243

Product Research User Testing Customer Experience Customer Feedback 243

Alchemer Mobile

JUNE 8, 2022

When brands listen to and act on the voice of the customer (often referred to as “VoC”), it can completely revolutionize the way their business operates. Voice of the customer templates. Definition of the voice of the customer (VoC). Definition of the voice of the customer (VoC). What do your customers want?

Data Visualization 241

Data Visualization Customer Experience Customer Feedback Download 241

Intercom, Inc.

JANUARY 12, 2021

They’re based on my experiences working in technology, the practical application of methods in varied use cases, and speaking with peers about their strategies and successes. If you’ve been paying attention to any loud marketing efforts over the last few years, you have definitely heard about multi-cloud.

Technical Review 269

Technical Review Research Software Startups Data Visualization 269

Intercom, Inc.

MAY 20, 2019

You look to the future and ask yourself, where do I want to be this time next year? Developing your product design career as an individual contributor. As a designer on the management path, a large part of my focus has been to help individual contributor (IC) designers to develop in their role. What about in five years?

Development 223

Development Leadership Customer Experience Vision 223

Product Talk

JUNE 19, 2024

But when we use generative AI to replace customer interviews , to generate opportunity solution trees , or to do our thinking for us, we fundamentally misunderstand the purpose of discovery. Tweet This So I want to take some time to review why we do discovery. Tweet This So I want to take some time to review why we do discovery.

Generative AI 288

Generative AI Product Research Feedback Software Analytic Tools 288

Roman Pichler

MARCH 9, 2021

The product owner is accountable for “developing and explicitly communicating the product goal.” The entire Scrum team is “focused on one … product goal” at a time. If this definition leaves you scratching your head, don’t worry. Scrum is a simple framework designed to facilitate the development of complex products.

Product Goals 386

Product Goals Weak Development Team User Testing Vision 386

Alchemer Mobile

OCTOBER 13, 2020

Surveying your mobile customers is a great way to find out more about who they are, what drives them back to your app, how they feel about your app, and what they’d like improved. Every customer has unique preferences, tastes, likes, and dislikes. Intuitively, customer individuality makes perfect sense. We’re all different.

Product Research 246

Product Research User Testing Customer Feedback Customer Experience 246

Roman Pichler

FEBRUARY 11, 2020

Different people have suggested different definitions for the term software platform. If the teams developing the different apps all created their own user-interface layers, there would be considerable code duplication, added development costs, and increased development time. Assign a Platform Owner.

Feedback Software 269

Feedback Software Software Review Technical Review Customer Experience 269

The Product Coalition

FEBRUARY 21, 2023

Let’s explore the reasons teams engage customers and the challenges they are likely to face in doing so In the past, I have written a post on how to start engaging customers without going into reasons why that may be helpful. Also, in this post, I do not speak about specific techniques to increase value from customer engagement.

User Testing 130

User Testing Customer Feedback Customer Experience Development 130

Intercom, Inc.

OCTOBER 18, 2021

The SaaS industry is full of advice on the perfect product metrics to gauge your users’ activation, engagement, and interactions. Product metrics are data measurements that businesses use to evaluate the success of a product and determine how customers are engaging with it. Percentage of users who used a certain product feature.

Data Visualization 269

Data Visualization Analytic Tools User Testing Research Software 269

Roman Pichler

JUNE 1, 2020

The first one carries the risk of being a feature broker and offering a product that has a weak value proposition, gives rise to a poor user experience, and consists of a loose collection of features. While this definition includes users and customers, I use the term in this article to refer to the internal business stakeholders.

Weak Development Team 321

Weak Development Team Product Research Customer Experience Workshop 321

Folding Burritos

JANUARY 25, 2018

A lot of our time as PMs is spent communicating with other people in our organization. There’s high-level communication and discussion, and there’s low-level interaction with stakeholders about the day-to-day of the product’s development and operation. What are customers asking for in our support channels?”.

Data Visualization 347

Data Visualization Product Research Feedback Software Reporting Tools 347

Product Talk

DECEMBER 7, 2022

Customer interviewing is one of the most valuable activities a product team can do. It’s simply the easiest, most sustainable way of learning about your customers and what they need. This knowledge gives teams a competitive advantage that compounds over time. What doesn’t count as a customer interview? Tweet This.

User Testing 228

User Testing Reporting Tools Customer Experience Research Software 228

Intercom, Inc.

JANUARY 16, 2020

But what happens when you take away the constraints of an actual whiteboard – the location, the space, and the time? Short on time? In our discussion we unpack what this means for them as a company and for their customers. We hear how sharing the pain that your customers experience is key to understanding it.

Research Software 249

Research Software Data Visualization User Testing Customer Experience 249

Alchemer Mobile

NOVEMBER 22, 2022

App uninstalls are common and any app that fails to dazzle users, doesn’t offer value, or does not provide lucrative incentives to keep using the app, is likely to go down the uninstall path within the first three days. The main function of an app’s design is to simplify the customer experience and customer interactions.

Analytic Tools 246

Analytic Tools Feedback Software User Testing Customer Feedback 246

Intercom, Inc.

DECEMBER 10, 2019

In some ways, this discussion is more relevant to product teams, and product-led companies, than for growth teams, who are by definition focused on outcomes. It wasn’t enough to efficiently solve customer problems; we needed to be thinking about how we were helping our business to be more successful. Feature-driven projects.

Onboarding KPIs 281

Onboarding KPIs Framework Product Research User Testing 281

The Product Coalition

OCTOBER 1, 2022

But given the fact that this industry demands different touchpoints for its clients, it is only appropriate for insurance companies to make their services more accessible and in turn, keep track of their customers via mobile apps. The page should have ample space to let users view their details without having to scroll much.

Data Visualization 179

Data Visualization Development Artificial Inteligence Technical Review 179

Intercom, Inc.

SEPTEMBER 3, 2020

Which is why customer feedback is a big deal to all of our teams – it’s really integral to what we do and how we build. Between them they break down the process and share their collaborative way of working and how the customer voice remains central throughout the process – from initial feedback to a feature launch.

User Testing 212

User Testing Customer Feedback Feedback Software Research Software 212

Product Talk

FEBRUARY 2, 2022

Engineers will hear different insights during your customer interviews. Since participating in a Product Talk Master Class about a year ago, Ellen says she’s been obsessed with aligning business goals to product value for her customers and has been working to implement pieces of that over time at her company. Tweet This.

Product Research 263

Product Research User Testing Engineering Testing 263

Alchemer Mobile

DECEMBER 27, 2022

If you’re not tracking metrics, analyzing them, and tweaking your app accordingly, you’re missing out on potential optimizations that could dramatically improve customer experience. We’ve compiled a comprehensive list of the most popular KPIs that mobile app developers are using to measure (and solidify) their apps’ success.

Feedback Software 244

Feedback Software Research Software User Testing Customer Experience 244

The Product Coalition

AUGUST 15, 2023

This sounds simple but “desirable returns” looks different to different businesses and these differences, explicit or implied, end up driving how product development is viewed and run. Compare this to another example where a family owned packaging company has started developing software to automate a packing process.

Development 127

Development Technical Review Customer Experience Software Review 127

The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. It helps us meet customers’ demands, needs, and expectations. With the support of the SDLC, You can track and control your calendar, and increase productivity and speed of development.

Feedback Software 141

Feedback Software Reporting Tools Software Developers Software Development 141

Roman Pichler

MAY 1, 2019

An ethical product is an offering that does not cause any harm, neither to its users nor the planet. [1] The latter comprises contributing to climate change by developing and providing the product. Many users expect that digital products are free or cost next to nothing. What’s more, earning money with software is not easy.

Artificial Inteligence 253

Artificial Inteligence Travel Customer Experience Data Visualization 253

Roman Pichler

MAY 1, 2019

An ethical product is an offering that does not cause any harm, neither to its users nor the planet. [1] The latter comprises contributing to climate change by developing and providing the product. Many users expect that digital products are free or cost next to nothing. What’s more, earning money with software is not easy.

Artificial Inteligence 253

Artificial Inteligence Travel Customer Experience Data Visualization 253

Product Talk

APRIL 8, 2020

For this post, we spoke with a product team from Simply Business about some of the major lessons they’ve learned since adopting continuous discovery habits like interviewing their customers, questioning their assumptions , and using the opportunity solution tree to guide their work. What does the company do and who are your main customers?

Product Research 283

Product Research User Testing Research Software Data Visualization 283

Intercom, Inc.

JULY 28, 2021

Technology plays a critical role in providing customer support at scale. With the right automation underpinning your tech stack, your support team can be empowered to strike the right balance between personalized support and efficiency – something that’s no longer a “nice-to-have” when customer expectations are at an all-time high.

Reporting Tools 239

Reporting Tools Research Software Inbound Customer Experience 239

The Product Coalition

MARCH 15, 2021

Front end trends are developing slowly. It’s really hard to make predictions about what will happen in 2021, but we may surely say what technologies will remain at the peak of fame and will be used everywhere in front end development app. Frameworks are software that simplify the development process and different modules assembly.

Development 187

Development Data Visualization Framework Technology 187

Intercom, Inc.

NOVEMBER 25, 2021

For Dan Gingiss , at least, investing in your defense – the customer experience – is the smartest move you can make. He’s also a keynote speaker and CX expert with over 20 years of experience in the field, having led teams in social media, marketing, and customer experience at companies such as Humana, McDonald’s, and Discover.

Customer Experience 206

Customer Experience User Friction Branding Books 206

Intercom, Inc.

MARCH 18, 2021

In previous episodes, we’ve talked about how customer feedback and cross-team collaboration play a crucial role in the features and updates we build here at Intercom. Or rather, two – conversation topics and custom reports. I mentioned at the start our company values: obsessesing over our customer success. Thomas: Awesome.

Data Visualization 211

Data Visualization Reporting Tools User Testing Customer Feedback 211

Alchemer Mobile

APRIL 14, 2020

Here are some of the questions they’ll discuss: What’s the relationship between design, development, engineering, and product and your company? How do you manage executive expectations, customer expectations, and technical resources? I guarantee my dog will bark at least once during this because she barks all the time.

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. If you’re short on time, here are a few quick takeaways: Good design is good business.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Product Talk

DECEMBER 15, 2021

He began his career as a freelancer and tech entrepreneur, so this will be his first full-time official position as a product manager in a company that is not his. Paolo Appley, Senior Product Manager at User Interviews. Richard Simms, Senior User Experience Designer at SEEK Learning. Andrew Skotzko, Product Director.

Product Research 213

Product Research Customer Experience Research Software Reporting Tools 213