Userpilot
OCTOBER 15, 2023
What is the Level of Effort? TL;DR According to one definition, the level of effort includes all the work needed to successfully deliver the project. TL;DR According to one definition, the level of effort includes all the work needed to successfully deliver the project. What is the level of effort?
Userpilot
JULY 10, 2024
You’ve probably heard the terms customer engagement and customer experience used interchangeably. The confusion makes sense, too, since the two concepts are similar, with both aiming to build customer loyalty. So, customer engagement vs. customer experience, which one should you prioritize?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
The Product Coalition
NOVEMBER 11, 2021
So I asked the team to share the playbook we’ve used to help prepare them to begin Definition. Read on for the Definition Playbook written by Rebecca Monfries and Nathan Bruce. What is Definition? In some organisations, Definition is an isolated process completed all at once for multiple features or initiatives.
Userpilot
AUGUST 14, 2024
At its very core, product-led design is all about creating a seamless customer experience that enables users to unlock value with your product quickly. The idea is that once users truly see your product’s benefits, they naturally want to upgrade to the paid plan. What’s in it for you?
Advertisement
Dashboard design can mean the difference between users excitedly embracing your product or ignoring it altogether. Great dashboards lead to richer user experiences and significant return on investment (ROI), while poorly designed dashboards distract users, suppress adoption, and can even tarnish your project or brand.
Userpilot
AUGUST 30, 2023
Wondering how to improve satisfaction by reducing your time to resolution for customer issues? Time to resolution is a critical customer service metric that can make or break your customer support’s reputation. The average resolution time is about 24 hours, but varies by industry and past experiences.
Userpilot
SEPTEMBER 4, 2024
From the article, you will discover the principles of effective process design and learn how to design streamlined processes for your product , marketing, customer success, sales, and design teams. In the SaaS context, this could be: Product discovery processes , like user research or feature prioritization.
Advertisement
Are you delivering the right messages to the right people at the right time? Or are you simply blasting every guide out to every user? Or do your users find receiving one to be a jarring, disconnected experience? Do your guides feel like they’re part of your product?
Speaker: Johanna Rothman - Management Consultant, Rothman Consulting Group
We want our products to make a difference for our customers as well as our company. We can decide when to replan when we visualize our cycle time and lead time. We can choose when to use small minimums, allowing us to release and experiment more frequently. How to measure cycle time for each of these feedback loops.
Expert insights. Personalized for you.
95 
Let's personalize your content