Intercom, Inc.

FEBRUARY 25, 2021

Most businesses design customer experiences from the inside out, based on what is best for the company, when they should be doing the exact opposite. Few people are as passionate about customer experience as Annette, the founder and CEO of consulting firm CX Journey Inc. How to put the “customer” in “customer experience”.

Customer Experience 211

Customer Experience User Friction User Testing Customer Feedback 211

The Product Coalition

OCTOBER 8, 2023

Explore the secrets of creating a successful Crypto Prediction and Opinion Platform, and provide users with insights to help them navigate the cryptocurrency market wisely. Crypto prediction platforms provide valuable insights into the volatile world of cryptocurrency markets, aiding users in making informed decisions.

Data Visualization 125

Data Visualization Reporting Tools Feedback Software Customer Feedback 125

Reveal

AUGUST 24, 2022

Reveal Embedded Analytics. Businesses of all industries and all sizes incorporate embedded analytics technologies and capabilities into their own software, SaaS platforms, Angular apps , or other apps because of the tremendous benefits that they get. Banking : Deliver great benefits to customers and employees alike.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Telecommunications 98

Userpilot

FEBRUARY 15, 2023

What are the best product analytics tools that PMs can use to gather product insights ? Well, this depends on your product, how established your SaaS business is, and what kind of insights you need. In the blog, we look at 4 well-known product analytics tools, their pros, cons, and most suitable applications.

Analytic Tools 84

Analytic Tools Data Visualization Feedback Software Reporting Tools 84

Product Talk

OCTOBER 18, 2023

Are assumption tests the same as experiments? What tools should you use to test your assumptions? What if you don’t have time to run any assumption tests? When we hear about an unmet customer need, pain point, or desire, we often jump to our first solution. We don’t think we have time to consider more options.

Product Research 283

Product Research User Testing Testing Analytic Tools 283

Alchemer Mobile

OCTOBER 19, 2023

By combining questions and reports from different surveys, you can view feedback across touch points, timeframes, and audience segments within a single report view. This allows you to save time while you deliver better data to drive decisions.

Data Visualization 130

Data Visualization Product Research Customer Feedback User Testing 130

The Product Coalition

SEPTEMBER 18, 2023

90% of the world’s data has been created in the past 2 years, and businesses spend more than $180 billion annually on big data analytics. Since our first ancestors began writing on parchment, data has been an integral part of the human experience. What is big data analytics? But how is it used?

Data Visualization 100

Data Visualization Analytic Tools Reporting Tools User Testing 100

Intercom, Inc.

OCTOBER 19, 2022

At Intercom, we believe trust is at the core of every relationship between a business and its customers. Your data is our most critical asset. We handle the security of your data so that you can focus on acquiring, engaging, and retaining your customers. We leave no stone unturned when it comes to data privacy.

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138

Intercom, Inc.

APRIL 8, 2020

This is a time of great uncertainty, with everyone suddenly having to adjust to social distancing restrictions and widespread industry upheaval. Our customers are relying on Intercom more than ever, and often in a host of new and unforeseen ways. A time for the tried and tested. What information do we need to figure this out?

Software Review 223

Software Review Customer Experience Systems Review Engineering 223

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. If you’re short on time, here are a few quick takeaways: Good design is good business.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Roman Pichler

JUNE 4, 2018

Embracing new technologies like machine learning, micro services, big data, and Internet of Things (IoT) is part of that change, as is the introduction of agile practices including cross-functional and self-organising teams, DevOps, Scrum, and Kanban. Consider the revenue generating assets as well as the supporting ones.

Product Management 246

Product Management Product Manager Weak Development Team Management 246

The Product Coalition

OCTOBER 1, 2022

But given the fact that this industry demands different touchpoints for its clients, it is only appropriate for insurance companies to make their services more accessible and in turn, keep track of their customers via mobile apps. The page should have ample space to let users view their details without having to scroll much.

Data Visualization 171

Data Visualization Development Artificial Inteligence Technical Review 171

Product Talk

MAY 18, 2022

You might need to get buy-in or support from leadership, you may need to collaborate with user research or data science teams, and you will likely experience some overlap with customer-facing teams like sales, marketing, and customer success. They don’t understand if the customer’s going to like it.

User Testing 247

User Testing Customer Experience Customer Feedback Product Research 247

Userpilot

AUGUST 30, 2023

Want to improve the product experience at every stage of the customer journey? Heat map tools allow you to track user actions on your website or app. You can understand customer pain points, identify friction at different touchpoints, and improve your product accordingly. What are heat map tools?

Data Visualization 81

Data Visualization Analytic Tools Reporting Tools Feedback Software 81

Userpilot

AUGUST 30, 2024

What analytics features does WalkMe support? You will also discover three alternatives to WalkMe and learn about their analytics capabilities. The WalkMe Insights platform forms the core of WalkMe analytics. The specific analytics features available differ between the customer and employee onboarding solutions.

Data Visualization 79

Data Visualization Analytic Tools Reporting Tools Feedback Software 79

Intercom, Inc.

JANUARY 12, 2022

That stereotypical image of a room teeming with monitors and elaborate dashboards where all the decisions are made isn’t real, and it’s high time we move away from it. The fact of the matter is that data science, as a field, is still relatively new. Any insight from data analysis will only ever be as good as the data itself.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

Userpilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. However, AI tools also come with their own caveats. In this article, we will explore: How to leverage AI tools for customer success and retention. Best AI tools for customer success managers (CSMs).

Data Visualization 84

Data Visualization Analytic Tools Research Software Customer Experience 84

Userpilot

AUGUST 26, 2024

Product data capture is essential for SaaS companies looking to understand user behavior, optimize user experiences, and drive product growth. From choosing the right data capture methods to navigating complex tools, SaaS companies must balance the need for detailed insights with the reality of technical constraints.

Analytic Tools 78

Analytic Tools Feedback Software Data Visualization Reporting Tools 78

The Product Coalition

JANUARY 23, 2022

However, it does not scale well, with the myriad of devices, OSs, screens and other combinations that exist on the market that your users will utilise. Automated testing really assists with the efficiency here; being able to execute the same tests repeatedly, quickly and timely on a multitude of devices. What is Mobile Test Automation?

User Testing 187

User Testing Analytic Tools Feedback Software Research Software 187

Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Userpilot

MAY 6, 2024

If you use social networking platforms (and who doesn’t), you already know what a user profile is. This article focuses on user profiles in the SaaS context. You will learn what it is, how it differs from a user persona, what data it may contain, and how to create it for your product using a product analytics tool.

Analytic Tools 84

Analytic Tools Data Visualization Feedback Software Research Software 84

Amplitude

DECEMBER 2, 2020

That’s why customer experience, or CX, has become a defining factor of business growth. According to Gartner’s Customer Experience Survey , 73% of buyers claim CX is the #1 factor in loyalty—and loyal customers are five times more likely to purchase again. Data Management: Using Reliable Customer Data.

Customer Experience 93

Customer Experience Data Visualization Analytic Tools Reporting Tools 93

Mind the Product

AUGUST 16, 2019

At #mtpcon San Francisco, Brandon Chu, VP of Product at Shopify, provides some insight into what he considers the most interesting challenge in his career: managing platforms. A product is building something to ship to customers, a platform is building a place where other builders or creators can build things to ship to customers.

Data Visualization 159

Data Visualization Customer Experience Management Management 159

Userpilot

AUGUST 5, 2023

How can you leverage data tracking to get product growth insights ? Analyzing data is the key to achieving customer success and product growth. The actionable insights from the analyses will help you better understand the user journey, improve your company’s bottom line, and optimize the user experience.

Data Visualization 79

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 79

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. Suddenly, the team got to know SOC 2 Reports all too well and realized just how burdensome and unscalable it could become, especially for high-growth startups. And that’s where people like Adam Markowitz come in.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

The Product Coalition

MAY 18, 2022

processes, tools, products, and services. Thus, custom software development and engineers face the same challenges faced by the market demand. In today’s fast-growing and competitive landscape, understanding the significance of continuous improvement is the top priority for custom software development firms.

Reporting Tools 126

Reporting Tools Software Developers Software Development Feedback Software 126

eG Innovations

JULY 2, 2021

John Worthington (Director – Customer Success, eG Innovations) and Richard Faulkner (Enterprise Solutions Architect, Conversant Group) presented on the topic: “ End-to-End monitoring for your Citrix infrastructures with a single pane of glass “. link] covers most of the FAQs about our licensing policy.

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

The Product Coalition

DECEMBER 23, 2021

Guest post by Mark Mayo, Senior Quality Engineer at Terem Technologies This is the process of writing code and using tools to automate the user interface (UI) testing of front-end components of websites, desktop applications or mobile applications. But, getting it right goes beyond the coding of the tests and the tools you use.

User Testing 156

User Testing Product Research Testing Reporting Tools 156

Atlassian

JANUARY 27, 2022

While TEAM Anywhere is a great opportunity for employees and the right decision for Atlassian, it took some time to make it a reality. Relocation discussions, even before the pandemic, required anywhere from 30 minutes to hours of time from the employee, their manager, and HR to explore individual cases one by one.

Data Visualization 74

Data Visualization Analytic Tools Feedback Software Technical Review 74

UX Studio: Product Management

SEPTEMBER 12, 2021

The concern about how everyday digital experiences influence our lives has been growing louder than ever. . The concepts of user experience and human-centered design have taken the business world by storm, but this power has come at a cost. This decision led to lots of reports of discrimination.

Research Software 138

Research Software Data Visualization Reporting Tools User Testing 138

Mixpanel

NOVEMBER 17, 2019

For eCommerce businesses, it’s the path to purchase, for a subscription service, it could be the path from free trial to premium — or another series of meaningful actions that drive business value. To understand your conversion rate, use Mixpanel’s Funnels report to follow your users through the critical steps to purchase.

Data Visualization 91

Data Visualization Analytic Tools Customer Experience User Testing 91

Userpilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. TL; DR Customer engagement refers to the active interaction between customers and products.

Analytic Tools 88

Analytic Tools Feedback Software Research Software Data Visualization 88

The Product Coalition

AUGUST 4, 2021

In the past, the term seems to be like some kind of fantasy, but right now the revolution has overwhelmed the enterprises leading to safe, secure and ease of access to data. Today, 85% of business leaders believe that effective big data practice will radically transform the way they do business. Have a look at them.

Reporting Tools 150

Reporting Tools Analytic Tools Enterprise Data Visualization 150

The Product Coalition

JANUARY 12, 2023

. "Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. From cloud computing to customer experience transformation, we’ll look at what each type of transformation entails and how it can help your business.

Artificial Inteligence 127

Artificial Inteligence Data Visualization Analytic Tools Research Software 127

Userpilot

MARCH 20, 2023

With so many companies prioritizing their customer service efforts for a good reason, we decided to list 13 emerging customer service trends that can help you exceed customer expectations and drive business growth. One of the foremost customer service trends today is offering self-service options.

Reporting Tools 73

Reporting Tools Data Visualization Analytic Tools Research Software 73

Amplitude

JUNE 24, 2020

As the CEO of a company that serves over 40,000 digital products, I routinely talk about sea changes affecting our customers. Today, Amplitude is sharing our digital report quantifying this impact. From early February to early May, customers sent Amplitude 44% more event data. What the data show.

Data Visualization 111

Data Visualization Reporting Tools Analytic Tools Customer Experience 111