Product Talk

JANUARY 24, 2024

The foundation of continuous discovery is weekly touchpoints with customers. It sounds simple, but what happens if your product is so new that you don’t have any customers yet? What do you do about discovery if your product is so new that you don’t have any customers yet?

Research Software 263

Research Software Feedback Software User Testing Customer Experience 263

Userpilot

APRIL 21, 2024

In SaaS, a customer onboarding dashboard can become a massive product analytics tool to understand and optimize the user journey. But what type of dashboards can you use to analyze your onboarding process? Let’s explore how a customer onboarding dashboard works and see different examples.

Data Visualization 105

Data Visualization Onboarding KPIs Dashboard Analytic Tools 105

Userpilot

MARCH 9, 2025

What happens when you build a product or service around what you think potential customers want, only for them to buy something else? For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. The short answer: yes.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Product Talk

MAY 13, 2020

A well-defined outcome provides a focal point for the product team and serves as a guiding light for their discovery efforts. It helps the team quickly identify and conserve their time and energy for the initiatives that matter most. They need focus and clarity to wisely invest their finite time and resources. Grow margin.

Product Research 360

Product Research User Testing Customer Experience Feedback Software 360

UX Planet

FEBRUARY 6, 2025

Traditional banking often struggles to capture and maintain customer engagement. This gap in engagement and recognition highlights the customers expectations for a more dynamic and modern digital banking experience. They want an immersive digital experience that delights, supports, educates andrewards.

Banking 79

Banking Data Visualization Feedback Software Customer Experience 79

Userpilot

NOVEMBER 28, 2024

We’ve researched, tested, and curated a list of 10 top-rated session recording tools to help you unlock valuable user insights and build better digital experiences. FullStory – Best for product, engineering, and marketing teams – Custom pricing (free trial available). Shareable session replay: Yes.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

The Product Coalition

MARCH 3, 2021

Visit the URL on your favorite browser, and you should see Airbyte’s dashboard (if this is your first time, you will be prompted to enter your email to get started). You will be requested to enter a name for the source you are about to create. In the modal form that follows, give your app a name?—?you Click Allow.

Data Visualization 119

Data Visualization Dashboard Analytic Tools User Testing 119

Userpilot

JULY 10, 2024

Alongside usability testing, user experience interface guidelines allow you to build more intuitive and user-friendly solutions. In this blog, we explain eleven user experience and interaction design guidelines supported by real-life examples to improve product engagement. Control and freedom for users.

Customer Experience 100

Customer Experience Data Visualization User Experience Analytic Tools 100

Alchemer Mobile

FEBRUARY 2, 2021

They focus all of their time and resources on building a great app. When it comes time to launch, however, they fall into the trap of thinking submitting an app to the app stores is the same as launching an app. Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. It’s marketing.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Intercom, Inc.

JUNE 8, 2022

As more and more business moves online, and customer expectations have risen accordingly, the demands on support teams have soared – it often feels like teams now need superhuman speed just to keep up. Ultimately, customer support reps are in need of tools that help them do their jobs more efficiently, effectively, and enjoyably.

Customer Experience 229

Customer Experience Dashboard Naming Events 229

Productside

MARCH 18, 2025

The biggest showdown in product management is BACK and this time, its all about the most promising startups. Analytics Which platform gives teams the clearest insights without drowning them in dashboards? Customer Feedback Which tool turns user insights into real product decisions? Forget the hype.

Data Visualization 156

Data Visualization Product Research Analytic Tools Reporting Tools 156

The Product Coalition

JULY 13, 2021

You skip your meal to ensure timely delivery of those notifications. You do all this to make the tiny 256dp real estate in the user’s notification bar appealing. The users mercilessly swipe the notification away. Users receive a barrage of notifications every day. It lets developers design a custom notification layout.

Customer Experience 153

Customer Experience User Testing Advertising Naming 153

Folding Burritos

FEBRUARY 22, 2016

However, just saying No doesn’t necessarily change the fact that stakeholders will keep asking for features all the time. This is a long piece, so take your time or save it for later.). and “is this a big enough problem for our customers, that justifies the investment?”. Why Solutions Suck and Problems Rock.

Analytic Tools 322

Analytic Tools Reporting Tools Data Visualization User Testing 322

Roman Pichler

APRIL 13, 2021

Effective KPIs help you understand if your product is creating the desired value for the users, the customers, and the business. To select the right KPIs, I recommend taking the following three steps: First, use the user and business goals in the product strategy to select an initial set of indicators.

Feedback Software 273

Feedback Software Data Visualization Analytic Tools Research Software 273

Userpilot

AUGUST 10, 2022

What is customer insight, and why is it essential for SaaS companies? As a product manager, you should collect customer insights to understand how users feel about your products and services. What part of the user journey makes them happy or upset? So let’s learn how to collect and act on customer data!

Data Visualization 98

Data Visualization Customer Feedback User Testing Customer Experience 98

Userpilot

JANUARY 29, 2025

Many product people fall into a common trap when tracking user behavior by focusing too much on numbers or relying only on user feedback. The truth is that you need to find the silver lining between quantitative and qualitative data to analyze user behavior effectively. Quantitative data shows you what users are doing.

Data Visualization 52

Data Visualization User Testing Customer Feedback Analytic Tools 52

Userpilot

OCTOBER 7, 2024

What is an end-to-end customer experience? It’s the complete customer experience that covers all the interactions between a user and your business, from initial contact to post-purchase. Why is an end-to-end customer experience important? Why is an end-to-end customer experience important?

Customer Experience 105

Customer Experience Data Visualization Customer Feedback User Testing 105

Roy Madden

MAY 18, 2021

You need relevant, real-time, accurate information – and scrolling through an endless list of sources won’t get you there. With Leo, you can prioritize the CVEs that impact your organization’s technology stack and reduce the time it takes to investigate threats by up to 70%. Try Feedly for Cybersecurity.

Data Visualization 118

Data Visualization Dashboard Research Software User Testing 118

Reveal

JULY 21, 2023

So, before choosing a vendor, consider the embedded analytics features it offers – these capabilities allow users to simplify the analysis process and make decisions based on hard solid facts easier. One of these features you should look for is dashboard linking. What Is Dashboard Linking?

Data Visualization 98

Data Visualization Analytic Tools Dashboard Definition 98

Reveal

JULY 21, 2023

So, before choosing a vendor, consider the embedded analytics features it offers – these capabilities allow users to simplify the analysis process and make decisions based on hard solid facts easier. One of these features you should look for is dashboard linking. What Is Dashboard Linking?

Data Visualization 98

Data Visualization Analytic Tools Dashboard Definition 98

Userpilot

APRIL 18, 2023

What are the right questions to ask your customers to understand user sentiment ? It’s crucial to listen to the voice of the customer and let their feedback guide your company’s growth and sustainability. And to do that, you must ask the right customer satisfaction survey questions. Likert scale questions 2.

Customer Feedback 98

Customer Feedback User Testing Customer Satisfaction Customer Experience 98

Userpilot

NOVEMBER 22, 2023

Hubspot customer journey analytics can help product managers tap into the pulse of their target customers. You can understand their journey, gain insights to improve their experience and connect your customer experience efforts to desired financial outcomes. HubSpot customer journey analytics.

Data Visualization 102

Data Visualization Analytic Tools Customer Experience Customer Feedback 102

Userpilot

APRIL 14, 2022

In this article, we’re going to do a deep dive into the Airtable onboarding experience and how you can recreate it for your users. How users get to know your product is critically important (whether they are new employees or just using your product). Helping users help themselves is a fantastic way of automating support.

Customer Experience 98

Customer Experience Analytic Tools Customer Feedback Data Visualization 98

Userpilot

JUNE 5, 2024

Are you on the lookout for tools that can help you improve customer retention ? This article shows what you should look for when choosing customer retention software and showcases 12 tools worth considering. It allows you to create onboarding flows and other in-app experiences and supports mobile apps. HubSpot is a CRM platform.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

Userpilot

MAY 20, 2024

The customer sentiment score can help you tell how well-perceived your brand is. Let’s explore the customer sentiment score, how to measure it with user feedback , and what strategies you can execute to elevate the customer experience. But how can you measure and improve it?

Data Visualization 105

Data Visualization Feedback Software Customer Feedback Customer Experience 105

Product Talk

DECEMBER 13, 2023

And when you add other limiting factors, like having a small number of users or a long sales cycle, arriving at a good outcome is even trickier. The dark web is built to protect users’ anonymity in ways that are hard to break. Tweet This Plus, the product doesn’t have a large number of users.

Data Visualization 302

Data Visualization Analytic Tools Reporting Tools Technical Review 302

Intercom, Inc.

MARCH 23, 2021

Operating in the e-commerce industry, Grover experiences spikes in shopping activity at key points throughout the year – Black Friday being a prime example. Renting is somewhat novel – and even potentially scary – when you’re doing it for the first time”. Empowering customers to self-serve.

Customer Experience 104

Customer Experience Research Software Feedback Software User Testing 104

Userpilot

MAY 20, 2024

Wondering how to improve customer retention? The article shares 20 actionable customer retention strategies for your SaaS! TL;DR Customer retention is your ability to keep users using the product. Offer personalized onboarding experiences to help users quickly realize product value.

Data Visualization 105

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 105

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. According to SiriusDecisions, 92% of B2B marketers consider ABM “extremely” or “very” important to their marketing efforts.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Userpilot

MARCH 16, 2022

Creating an effective onboarding user flow is one of the most important tasks for any savvy SaaS owner. If you want new users to get the most from your product – ultimately boosting user retention – you need to concentrate on getting user onboarding right. What is a user onboarding flow?

Customer Experience 105

Customer Experience Data Visualization User Testing Customer Feedback 105

Userpilot

SEPTEMBER 30, 2022

In this new era, digital transformation and the digitization of customer experience are a must for most businesses. In this article, we’ll cover: What digital customer experience (digital CX) is and how it compares to regular CX? The benefits of digitizing your customer experience, including its effect on revenue.

Customer Experience 98

Customer Experience User Testing Data Visualization Feedback Software 98

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. Let’s get right to it!

User Testing 97

User Testing Customer Experience Product Research User Experience 97

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Types of surveys include: Customer Satisfaction Score (CSAT). Get a demo.

Customer Feedback 105

Customer Feedback User Testing Feedback Software Product Research 105

The Product Coalition

APRIL 5, 2021

In this article, we will show you how you can understand how much your team leverages Zoom, or spends time in meetings, in a couple of minutes. This will start up Airbyte on localhost:8000; open that address in your browser to access the Airbyte dashboard. You will be presented with a modal to enter the app name; type in airbyte-zoom.

Data Visualization 122

Data Visualization Customer Experience Analytic Tools Webinar 122

Userpilot

NOVEMBER 2, 2022

Today’s SaaS market is highly competitive, and in this industry with a lot of similar products and prices, superior customer service makes all the difference. All of these concerns can be easily resolved with AI in customer service. AI is changing the way customers interact with brands.

Artificial Inteligence 98

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 98

Userpilot

JULY 14, 2024

Sales-led companies have a higher user activation rate than product-led companies. Does it mean they do something better to activate their users? That’s one of the questions about user activation rates that we explore in our Product Metrics Benchmark Report 2024. The activation stage is when they experience the product value.

Data Visualization 105

Data Visualization Reporting Tools Customer Experience Customer Feedback 105