Userpilot

MARCH 18, 2024

In SaaS, a new user activation dashboard can become a massive product analytics tool to understand and optimize the user journey. But how can a dashboard for user activation can help you engage more users? moment ," impacting user retention and satisfaction. What is user activation?

Data Visualization 81

Data Visualization Onboarding KPIs Dashboard Customer Experience 81

Roman Pichler

APRIL 13, 2021

Key performance indicators (KPIs) are metrics that measure how your product is doing. Effective KPIs help you understand if your product is creating the desired value for the users, the customers, and the business. Without KPIs, you end up guessing how well your product is performing.

Feedback Software 261

Feedback Software Data Visualization Analytic Tools Research Software 261

Userpilot

APRIL 3, 2024

As you’re researching dashboard reporting tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. To make your life a little bit easier and help you choose the best dashboard analytics tool for your SaaS, we’ve produced a guide of 12 excellent platforms available on the market in 2024.

Data Visualization 79

Data Visualization Embedded Analytics Reporting Tools Analytic Tools 79

Userpilot

JUNE 1, 2022

In this article, you will learn: What is a KPI in SaaS? KPIs vs. Metrics. Why is it so important to track KPI, metric, or measure? A key performance indicator (KPI) is a measurable value that shows how effectively a company is meeting key business objectives. When you add context to a metric, you get a KPI.

Onboarding KPIs 83

Onboarding KPIs KPI Analytic Tools Data Visualization 83

Mind the Product

SEPTEMBER 5, 2019

This data-driven approach permeates events, dashboards, metrics, and reports, and leaves most of us feeling less like Neo at the end of The Matrix and more like a dog whose owner just hid a tennis ball after pretending to throw it – confused, our excitement transmuted into frustration so deep we feel like chewing on our favorite plush toy.

Data Visualization 138

Data Visualization KPI Customer Experience User Testing 138

Intercom, Inc.

NOVEMBER 14, 2018

Much of what defines our most outstanding sales reps is their ability to deeply understand our prospects’ and customers’ business needs and speak directly to them. The point of tracking sales KPIs is to drive action for our team, not just to display them on a sales dashboard. First response time. Gross customer churn.

Data Visualization 188

Data Visualization Outbound Inbound KPI 188

Mixpanel

MAY 27, 2021

And without the repeat business, you not only lost your initial customers, but also spoiled your reputation such that it was hard to find new ones. The customer lifecycle is fairly standard across products: users first must show up, then be activated in some way. Understanding total weekly customers was helpful, but not enough.

Data Visualization 140

Data Visualization KPI Customer Experience Analytic Tools 140

Userpilot

OCTOBER 3, 2023

Wondering what customer journey KPIs align with your business goals? Customer journey KPIs, alongside product analytics , help product teams understand if they’re meeting their goals. This insight can help you make informed decisions to optimize your user experience.

Onboarding KPIs 93

Onboarding KPIs Customer Experience User Testing Customer Feedback 93

The Product Coalition

MARCH 15, 2023

To get your onboarding process right, you need to monitor performance and adjust parts of the process to give your users a better experience. Below are some key aspects of the fintech app onboarding process, including 12 KPIs to identify product and feature improvement opportunities.

Onboarding KPIs 129

Onboarding KPIs Analytic Tools Research Software Data Visualization 129

The Product Coalition

JULY 13, 2021

You skip your meal to ensure timely delivery of those notifications. You do all this to make the tiny 256dp real estate in the user’s notification bar appealing. The users mercilessly swipe the notification away. Users receive a barrage of notifications every day. It lets developers design a custom notification layout.

Customer Experience 142

Customer Experience User Testing Advertising Differentiation 142

The Product Coalition

SEPTEMBER 9, 2022

Companies understand the importance of the holistic approach to deliver value to customers-which is no longer exclusive to product viability. Historically, development teams have been executioners and could lose focus on what features users care for. However, think about which users you are accounting for.

Feedback Software 127

Feedback Software Analytic Tools User Testing Data Visualization 127

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Types of surveys include: Customer Satisfaction Score (CSAT). Get a demo.

Customer Feedback 91

Customer Feedback User Testing Feedback Software Product Research 91

Birst BI

DECEMBER 18, 2018

Despite the efforts of Cloud BI vendors making it easier for users to acquire, explore, and analyze data sources without IT dependency, lack of data literacy and analytic skills still hinder widespread adoption for data-driven decision making. What happens next is a treasure hunt in identifying the drivers of the KPI’s behavior.

Data Visualization 89

Data Visualization Analytic Tools Artificial Inteligence KPI 89

Gainsight

APRIL 18, 2022

Customer health dashboards are one of the critical keys to durable revenue growth. At its heart, a good dashboard can summarize tens or hundreds or even thousands of metrics on customer experience into one simple, impactful snapshot of sentiment and behavior. To get resources, you need to justify the investment.

Data Visualization 52

Data Visualization Dashboard User Testing Customer Experience 52

Pragmatic Marketing

MAY 7, 2019

This makes it possible for both small and large companies to reach their target customers, even with small budgets. However, even with data and online campaign analytics, many people still make costly KPI mistakes. Why do you need marketing KPIs? Trying to Focus on Too Many and Generic KPIs.

KPI 70

KPI Data Visualization Marketing Analytic Tools 70

Pragmatic Marketing

MAY 7, 2019

This makes it possible for both small and large companies to reach their target customers, even with small budgets. However, even with data and online campaign analytics, many people still make costly KPI mistakes. Why do you need marketing KPIs? Trying to Focus on Too Many and Generic KPIs.

KPI 70

KPI Data Visualization Marketing Analytic Tools 70

Userpilot

APRIL 7, 2024

When it comes to boosting your product growth, user tracking tools can make your life a lot easier. They offer insights into product performance , what your users are doing inside your product, and why they are doing it. Userpilot is the best user journey-tracking tool for web analytics. What is user tracking?

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Reporting Tools 81

Userpilot

FEBRUARY 29, 2024

As you’re researching customer analytics platforms, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. UXCam is a product analytics software optimized for mobile customer insights.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Reporting Tools 85

Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? Creating a user persona can be hard sometimes. In this article, we’ll take a quick look over what a user persona is and how to create one. What is a user persona? How to create a user persona?

Analytic Tools 97

Analytic Tools Feedback Software Research Software User Testing 97

The Product Coalition

AUGUST 26, 2022

It’s dozens of customer journeys, hundreds of processes in teams and subsystems. That conflict is easily manageable /if only that was so easy/ with introducing KPI/OKR adjustments for those departments and improving cross-functional processes. Because we were only focusing on one of the funnel stages when we designed the experiment.

Analytic Tools 127

Analytic Tools Research Software KPI Data Visualization 127

Roman Pichler

APRIL 13, 2021

Key performance indicators (KPIs) are metrics that measure how your product is doing. Effective KPIs help you understand if your product is creating the desired value for the users, the customers, and the business. Without KPIs, you end up guessing how well your product is performing.

Feedback Software 156

Feedback Software Data Visualization Analytic Tools Research Software 156

ProductPlan

SEPTEMBER 17, 2019

The product operations team takes care of operational items and free up product management’s time to focus on business issues. Product Ops responsibilities: Manage the product management tool stack: Once upon a time product management didn’t have any tools of their own. Manage experiments: We all love A/B testing.

Data Visualization 63

Data Visualization Embedded Analytics Dashboard Reporting Tools 63

Userpilot

DECEMBER 5, 2023

Customer satisfaction analytics are key to understanding what makes your customers happy and building a product that retains users. But how can you leverage this user sentiment data to lead product development and grow your business? There’s no single KPI to measure customer satisfaction.

Data Visualization 73

Data Visualization Customer Satisfaction Analytic Tools User Testing 73

Sachin Rekhi

JUNE 18, 2015

Over the past year at LinkedIn I developed a strong appreciation for using Net Promoter Score (NPS) as a key performance indicator (KPI) to understand customer loyalty. Net Promoter Score (NPS) is a measure of your customer's loyalty, devised by Fred Reichheld at Bain & Company in 2003. The Origin of NPS. How NPS is Calculated.

Product Research 129

Product Research Customer Experience User Testing KPI 129

Revulytics

JANUARY 29, 2020

As product usage analytics deliver a growing stream of data and insights into product team dashboards, user retention metrics have become an increasingly reliable KPI to measure customer, product, and company health. What is User Retention? Defining that time period is important. Retention versus Churn.

Customer Experience 70

Customer Experience Data Visualization Onboarding KPIs Customer Feedback 70

Indicative

SEPTEMBER 19, 2018

Now, Indicative customers who use Snowplow will have the power to analyze their business data in real time. Snowplow’s open-source software already allows companies to collect rich and detailed event-based data about their customer journey. These are the types of advantages real-time data can provide.

Data Visualization 86

Data Visualization Customer Experience Dashboard Analytic Tools 86

Mind the Product

JULY 16, 2018

I’ve been in product for some time now and I’ve seen lots of different frameworks and methodologies, from Pragmatic Marketing to the concepts of Lean, and lots in between. I’d like to share some of our team’s experience in this area and how we’re deriving value from it across the organisation. Get People out of the Office.

Product Research 93

Product Research User Testing Data Visualization Customer Feedback 93

Mixpanel

FEBRUARY 26, 2020

Our first pet sitters were vet students from the University of Sydney because, of course, they all love pets and they all have some spare time and an interest in making money. This is known as a “liquidity issue,” and it all comes down to building demand and supply at the same time. I check it all the time, every day.

Data Visualization 101

Data Visualization Analytic Tools Reporting Tools Customer Experience 101

The Product Coalition

JULY 1, 2019

Your mind runs through your dashboard. In practice companies struggle with settling for just one top KPI, and with good reason. North Star Metric, One Metric, top business KPI?—?are these are the familiar Key Performance Indicators (KPIs): Revenue, Net Income, Paying Customers, Active users, etc.

KPI 97

KPI Data Visualization Workshop Analytic Tools 97

The Product Coalition

MARCH 17, 2020

At the same time, this process has to remain flexible and driven by vision and creativity. For others, a successful launch means starting with a customer base of at least 100 users. When you set them, keep in mind that they have to be: Specific, Measurable, Achievable, Realistic, and Timely. But what does that even mean?

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Userpilot

JUNE 28, 2022

Are you wondering what customer experience KPIs and metrics you should track? Choosing the right KPIs can make all the difference when it comes to retaining your customers in the SaaS business. There are eight key CX KPIs that you need to measure. What is customer experience? Let’s get started!

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Onboarding KPIs 52

The Product Coalition

JULY 13, 2020

According to McKinsey , data-driven organizations are 23 times more likely to acquire customers. They also are six times as likely to retain customers, and 19 times as likely to be profitable as a result. Product analytics tools measure and summarize user interactions of software applications.

Data Visualization 78

Data Visualization Analytic Tools Research Software Feedback Software 78

Userpilot

AUGUST 30, 2021

Product analytics is user-centric data that reflects how your customers engage and interact with your product. A product analytics tool is a type of software that enables you to measure and visualize user data. Product analytics tools are a type of software that enables you to measure and visualize user data.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Reporting Tools 88

Mixpanel

JULY 16, 2019

And without the repeat business, you had not only lost your initial customers, but also spoiled your reputation such that it was hard to find new ones. The customer lifecycle is fairly standard across products: users first must show up, then be activated in some way. Step one is to define the Growth KPI in your analytics tool.

Data Visualization 77

Data Visualization KPI Customer Experience Reporting Tools 77

Reveal

SEPTEMBER 12, 2023

In this blog post, we’ll dive into the key highlights, with a particular focus on two standout features: custom visualizations and interactive chart filtering. DIY Custom Visualizations with Reveal With this innovative addition to our platform, you can now control the chart types available within your dashboards.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Feedback Software 105

The Product Coalition

FEBRUARY 5, 2019

If you’re going to keep up with the rapid changes and challenges, you need to know what’s going on in your app at all times. That’s what real-time analytics tools can provide. What is real-time analytics? According to Gartner, real-time analytics means that the analysis happens within seconds after new data is received.

Data Visualization 60

Data Visualization Analytic Tools Customer Experience Customer Feedback 60

Mind the Product

JUNE 5, 2017

Like a sailor who navigates a path through stormy seas, a product manager needs to navigate their product through the needs of customers, business partners, and stakeholders while following the product vision (the end state for what the product will deliver in the future). When Google builds its products it is user-centric.

Banking 129

Banking KPI Vision Customer Experience 129