Remove Customer Experience Remove Customer Satisfaction Remove Support Training
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Why Your Entire Company Should Talk with Customers Weekly

Amplitude

Everyone in your tech company should spend time with customers weekly. Helping everyone in your organization regularly engage with customers—specifically team members in non-customer facing roles—is powerful and even transformative. We shared learnings and customer stories from the experience regularly.

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Guide to Choosing the Best Customer Education Platform for SaaS

Userpilot

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is customer education? More loyal customers.

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11 Product Strategy Examples For SaaS

Userpilot

A well-defined product strategy contains four key elements – the product vision , target customers , goals , and product initiatives. To create an effective product strategy, you must first study the market to understand your target users and make sense of market trends. There are 11 main product strategy examples in SaaS today.

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Solving the 12 Most Common Customer Problems [Guide]

Userpilot

A surefire way to improve engagement and retention is to focus on solving customer problems. Think about it – what would you do if you needed help but all you got was an incredibly unhelpful customer service agent? That’s what this guide is for, outlining frequent customer service issues and their solutions.

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How to Measure Software ROI For SaaS Products

Userpilot

For custom software development in-house, consider factors like development, implementation, maintenance costs, staff onboarding , and missed opportunities. KPIs for measuring ROI include the cost of ownership, implementation costs, time to value , risks associated, and return on time saved.