Userpilot

JULY 21, 2024

In this article, we’ll break down Userpilot’s pricing plans and review all the features you can find when you choose your specific pricing plan. TL;DR Userpilot is an all-in-one product growth platform that helps boost growth metrics at every stage of the user journey. User engagement. User feedback.

Data Visualization 78

Data Visualization Analytic Tools Technical Review Feedback Software 78

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Analytic Tools 70

Analytic Tools Feedback Software Research Software Customer Experience 70

Userpilot

FEBRUARY 29, 2024

As you’re researching customer analytics platforms, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. UXCam is a product analytics software optimized for mobile customer insights.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Reporting Tools 85

The Product Coalition

MARCH 3, 2023

Time to prioritize the whole Customer Journey (CJ). Products that delight customers and fuel growth loops are essential. But with the rise of digital channels, customers interact with businesses in multiple ways that drive the overall experience. It’s about Customer-Led Growth.

Customer Experience 133

Customer Experience Customer Feedback User Testing User Friction 133

Userpilot

AUGUST 27, 2024

If so, you may enjoy the idea behind Heap Autocapture and how it records user interactions by default. We also present a superior alternative for better insights and more comprehensive data application. It captures everything from page views to clicks , text changes, form submissions, and session start times.

Data Visualization 78

Data Visualization Analytic Tools Software Review Feedback Software 78

UX Planet

FEBRUARY 1, 2024

Picture this: You’re a stakeholder in a company specializing in enterprise SaaS solutions, and your team is embarking on developing a new product. Understanding the diverse needs of your potential users. UX User personas are like detailed maps that guide the development of a product to meet specific user needs.

User Testing 52

User Testing Research Software Feedback Software Analytic Tools 52

eG Innovations

MARCH 9, 2023

Figure 1: A Linux Virtual Desktop Citrix for Linux VDI and DaaS options allow organizations to deploy Linux digital workspaces and Linux applications that can then be accessed by end-users from Linux or non-Linux endpoints. eG Enterprise v7.2 Who uses Linux VDI and Digital Workspaces? We took Wilco’s comments on board and from v7.2

Customer Experience 86

Customer Experience User Experience Data Visualization Analytic Tools 86

Userpilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. Fear not though, as our product management software guide will give you insights into some of the best-in-class applications that will boost your team performance and help you build successful products!

Analytic Tools 83

Analytic Tools Feedback Software Research Software Reporting Tools 83

Userpilot

OCTOBER 24, 2022

Looking for an NPS program to collect customer feedback and improve their experience with your SaaS product? Net Promoter Score (NPS) is one of the most widely used metrics to measure customer experience. An NPS program is a tool that allows you to conduct NPS surveys and collect feedback from users.

Feedback Software 86

Feedback Software Analytic Tools Research Software Software Review 86

Usersnap

SEPTEMBER 19, 2023

Imagine the idea of having a magical crystal ball that reveals the deepest thoughts and desires of your customers. Well, you might not need a crystal ball anymore, because AI-driven data and customer insights are here to make your business dreams come true! No more guessing games or deciphering cryptic customer feedback.

Customer Feedback 59

Customer Feedback Data Visualization User Testing Feedback Software 59

Userpilot

MAY 18, 2022

Pendo Feedback is one of the most popular trademarks of pendo.io Pendo is a great digital adoption tool , and its Feedback module can cost you quite a bit. Let’s see if Pendo Feedback is worth spending all that extra money on. Businesses use Pendo Feedback to collect and prioritize product requests.

Feedback Software 90

Feedback Software User Testing Customer Feedback Analytic Tools 90

Gainsight

MAY 31, 2023

When evaluating customer success software, review platforms such as G2 and TrustRadius can be invaluable resources. G2 Grid Reports are based on thousands of verified reviews and data from actual users, so you can compare multiple vendors based on real feedback.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Systems Review 52

Userpilot

MARCH 17, 2022

End-user training bridges the gap between mere signups and actual usage of SaaS products. People are not likely to find value in a software product if they are left alone to figure everything out. But proper user onboarding helps you avoid all that, and that’s exactly what we’ll be discussing in this article.

Analytic Tools 99

Analytic Tools Feedback Software User Testing Customer Experience 99

ProductPlan

MARCH 4, 2022

Creating a user persona is not a set-it-and-forget-it exercise. Users’ needs change. You need to regularly revisit the persona details you’ve drafted and make sure they still represent your product’s users and what they care about. 3 Reasons Your User Personas Might Have Changed. Your users are now remote.

Customer Experience 83

Customer Experience Customer Feedback User Testing Feedback Software 83

Userpilot

FEBRUARY 26, 2023

Looking to use Mixpanel Analytics for collecting product growth insights ? Mixpanel Analytics helps you collect and analyze data to gain valuable insights into your product’s growth. TL;DR Mixpanel is a product analytics tool that helps companies measure and optimize user engagement. What is Mixpanel?

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Software Review 85

Userpilot

MARCH 5, 2024

User behavior analytics tools are an essential part of the modern product manager’s toolkit. These robust tools help you track and analyze crucial user behavior data. You can use the information they provide to improve user engagement, boost conversion rates, streamline your marketing, and drive product growth.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Embedded Analytics 52

Userpilot

OCTOBER 27, 2023

What are Mixpanel cohorts and how to use them to gather actionable insights? TL;DR Mixpanel cohorts are groups of users who share certain properties and/or have completed specific events in a particular period of time, for example, a day or week. Also, select the time window, for example, a day, week, month, etc.

Data Visualization 85

Data Visualization Technical Review Analytic Tools Software Review 85

Userpilot

AUGUST 15, 2022

Wondering how customer sentiment analysis can improve your product’s customer experience and generate more profits? Today’s businesses use numerous sentiment analysis tools to figure out the different emotions that customers go through while exploring your products and services. Read on to find out how!

Feedback Software 87

Feedback Software Data Visualization Analytic Tools User Testing 87

Userpilot

JANUARY 22, 2024

What are the most common customer success models? What factors should you consider when choosing one for your SaaS business to provide the best assistance to your customer ? TL;DR Customer success models are frameworks that help organizations ensure that customers can use their products effectively to realize their goals.

Analytic Tools 77

Analytic Tools Feedback Software User Testing Customer Feedback 77

Userpilot

FEBRUARY 6, 2023

In this article, we cover everything about different types of actionable analytics, how to collect those actionable insights and the best tools you can use to harness the analytical data. TL;DR Actionable data in data analytics are the insights that are ready to use. Collect customer loyalty insights with NPS surveys.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Customer Feedback 90

Userpilot

JULY 17, 2024

The right persona examples can help you guide effective product strategies, ensuring that your offerings meet the needs and expectations of your users. Eight detailed persona examples to inspire your user research. Eight detailed persona examples to inspire your user research. So how do you get started?

User Testing 89

User Testing Research Software Data Visualization Feedback Software 89

Userpilot

JUNE 19, 2024

Interested in customer onboarding specialist roles? In this guide, we’ll explore the ins and outs of customer onboarding specialist roles through detailed job descriptions and handy templates. It can additionally include a list of preferred skills, experience, and certifications. You’re in the right place!

Analytic Tools 52

Analytic Tools Feedback Software Onboarding KPIs Reporting Tools 52

Userpilot

JUNE 29, 2022

How many customer segmentation tools are out there? Then how do you determine the best one for customer segmentation analysis to uncover product growth opportunities? Here, we have listed a few popular customer segmentation software options and described their pros and cons. What is a customer segmentation tool?

Analytic Tools 89

Analytic Tools Research Software Data Visualization Reporting Tools 89

Userpilot

JUNE 19, 2024

Interested in software product owner roles? In this guide, we’ll explore the ins and outs of software product owner roles through detailed job descriptions and handy templates. Whether you’re hiring, job hunting, or simply curious, we’ve got you covered with practical insights and ready-to-use resources.

Feedback Software 52

Feedback Software Analytic Tools Research Software Software Review 52

Userpilot

JANUARY 17, 2022

Looking for the best NPS surveys software to help you understand customer sentiment and improve customer loyalty with just one simple survey? Every business has its own unique needs and goals when it comes to collecting user satisfaction data. You’re in the right place. Get a Userpilot Demo and learn more.

Feedback Software 90

Feedback Software Analytic Tools Data Visualization Software Review 90

Userpilot

AUGUST 22, 2024

TL;DR Amplitude is an analytics platform that enables businesses to monitor user interactions throughout the customer journey. It provides features such as (custom) event tracking , customer segmentation, and multiple analytical reports, for example, funnel and cart analysis. You can also track custom events.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Reporting Tools 85

Userpilot

NOVEMBER 19, 2022

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. What are customer service KPIs?

Onboarding KPIs 87

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 87

Userpilot

JUNE 22, 2021

Frustrated that your new users drop off before activation? When new users drop off, product metrics suffer. Onboarding new users is one of the best ways to prevent this from happening. To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. Conclusion.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

JUNE 29, 2023

Knowledge is power and user documentation is necessary for building it. This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. What is user documentation? But great documentation doesn’t happen by accident.

Document 78

Document Analytic Tools Feedback Software User Testing 78

Userpilot

APRIL 29, 2021

A product without customer onboarding software is a lot like attending a dinner party where you don’t know anyone and haven’t been welcomed in. It’s a little awkward and a lot more effort on your part to try and have a good time. A majority of consumers experience that same lack of introduction during SaaS onboarding.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

MAY 21, 2024

Simply put, churn measures how many customers businesses are losing over time — a central concern for companies dependent on customer retention , like those in the SaaS industry. Try Userpilot and Take Your Customer Satisfaction to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is customer churn?

Data Visualization 52

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 52

Userpilot

SEPTEMBER 21, 2022

How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. Ready to learn how Userpilot helps you better support your users? Let’s dig in!

Analytic Tools 84

Analytic Tools Feedback Software Reporting Tools Data Visualization 84

Userpilot

FEBRUARY 24, 2023

We’re having a closer look at the key Appcues analytics features, discussing their pros and cons, and checking out a few user reviews. TL;DR Appcues is a product adoption platform that allows you to track and analyze product usage and design onboarding experiences to drive feature and product adoption. Book the demo!

Data Visualization 83

Data Visualization Analytic Tools Onboarding KPIs Software Review 83

Userpilot

JULY 10, 2024

Customer experience (CX) is central to product management and the success of your SaaS platform. It can help retain customers and gain loyal brand advocates. And that’s why the customer experience software solutions you choose matter greatly. Book a demo now to see how it can boost customer experience.

Analytic Tools 91

Analytic Tools Feedback Software Data Visualization Research Software 91

Userpilot

JULY 9, 2024

Looking for the best customer experience management software to fuel growth and drive product adoption ? TL;DR Customer experience management software is a tool or suite of tools designed to help businesses manage, track, and optimize customer experiences. Search no further.

Analytic Tools 75

Analytic Tools Feedback Software Research Software Reporting Tools 75

Userpilot

MAY 22, 2024

Knowing what your customer does at different stages of their relationship with you can help increase engagement, loyalty, and customer retention. You can access this information through the right customer lifecycle management software. It helps increase customer loyalty , brand awareness, conversions, and engagement.

Analytic Tools 95

Analytic Tools Research Software Feedback Software Reporting Tools 95

Userpilot

APRIL 21, 2024

Investing in the right NPS feedback software is crucial especially when net Promoter Score (NPS) is a top method for gathering user feedback and measuring customer loyalty. Userpilot also offers solutions for user onboarding and product analytics as well.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52