Product Talk

JUNE 15, 2022

Regular touch points with customers are a pillar of continuous discovery. If you’re not regularly talking directly with your customers, you increase your risk of building a product that no one wants or needs. Regular touch points with customers are a pillar of continuous discovery. Tweet This. Tweet This.

Customer Feedback 253

Customer Feedback Data Visualization User Friction Product Research 253

Alchemer Mobile

JULY 13, 2021

What is product experience? Product experience refers to the customer journey that takes place within the product itself, from a person’s first login to their last time using the application. It is a broader, more end-to-end view of user experience, which refers to specific interactions a person has within a product.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Alchemer Mobile

FEBRUARY 17, 2021

When brands listen to and act on the voice of the customer (often referred to as simply “VoC”), it can completely revolutionize the way their business operates. Definition of the Voice of the Customer (VoC). The voice of the customer includes answers to questions like: What do your customers like? Prevent Churn.

Data Visualization 264

Data Visualization Customer Feedback Customer Experience User Testing 264

Product Innovation Educators

DECEMBER 16, 2024

How product managers can adapt core responsibilities across different organizations and contexts Watch on YouTube TLDR Through his research and practical experience at MasterCard, Nishant Parikh identified 19 key activities that define the role of software product managers. Why study the 19 key activities of software product managers?

Research Software 266

Research Software Feedback Software User Testing Product Research 266

Product Innovation Educators

SEPTEMBER 16, 2024

This approach focuses on understanding customer needs, generating quality ideas, and turning those ideas into real value. It’s what helps create products that customers love and keeps companies successful in the long run. Staying Close to Customers A big part of successful innovation is keeping a close connection with customers.

Research Software 301

Research Software Feedback Software User Testing Analytic Tools 301

Intercom, Inc.

JUNE 16, 2020

For nearly a century, companies held to the same principles for driving growth: deliver value to stakeholders and employees first, then to customers. Customers, too, expect more and will put their money where their values are. Customers, too, expect more and will put their money where their values are.

Customer Experience 237

Customer Experience User Testing Reporting Tools Customer Feedback 237

Alchemer Mobile

MAY 31, 2022

A mobile survey that is served to your customers at the right place and right time helps you understand who they are, why they use your app, and what improvements they want to see. Understanding and acting on emotion and sentiment are key to any customer experience strategy. Gather product feedback.

Product Research 243

Product Research User Testing Customer Experience Customer Feedback 243

Alchemer Mobile

OCTOBER 13, 2020

Surveying your mobile customers is a great way to find out more about who they are, what drives them back to your app, how they feel about your app, and what they’d like improved. Every customer has unique preferences, tastes, likes, and dislikes. Intuitively, customer individuality makes perfect sense. Gather product feedback.

Product Research 246

Product Research User Testing Customer Feedback Customer Experience 246

Intercom, Inc.

APRIL 9, 2020

It’s the perfect storm that produces a swell of people who need to get in touch with customer support. In the midst of such a surge, it’s essential to get customers’ issues resolved quickly. Assisting both customers and support staff by offering predictive suggestions. Short on time?

User Testing 245

User Testing Customer Experience Customer Feedback Feedback Software 245

Intercom, Inc.

MARCH 10, 2022

With lockdowns preventing in-store experiences, shoppers have gravitated towards brands that can provide the best online experience possible. And, as society reopens, it is vital to maintain ease of movement between in-store and online channels – not just for your customers, but for your teams. Sense their frustration?

Customer Experience 209

Customer Experience Technical Review User Friction Data Visualization 209

The Product Guy

MAY 7, 2020

Primarily there are 3 major aspects to understanding and performing well as a Product Manager, which are as listed below: Understanding the Role Definition Hard Skills required for the Role Soft Skills required for the Role. Understanding the Role Definition. Definition of PM role.

Technical Review 398

Technical Review Product Management Product Manager Research Software 398

Product Talk

MAY 18, 2022

You might need to get buy-in or support from leadership, you may need to collaborate with user research or data science teams, and you will likely experience some overlap with customer-facing teams like sales, marketing, and customer success. Your sales rep is responsible for renewing revenue from existing customers.

User Testing 250

User Testing Customer Experience Customer Feedback Product Research 250

Intercom, Inc.

MARCH 18, 2021

In previous episodes, we’ve talked about how customer feedback and cross-team collaboration play a crucial role in the features and updates we build here at Intercom. Or rather, two – conversation topics and custom reports. I mentioned at the start our company values: obsessesing over our customer success.

Data Visualization 211

Data Visualization Reporting Tools User Testing Customer Feedback 211

Product Talk

DECEMBER 7, 2022

Customer interviewing is one of the most valuable activities a product team can do. It’s simply the easiest, most sustainable way of learning about your customers and what they need. This knowledge gives teams a competitive advantage that compounds over time. What doesn’t count as a customer interview? Tweet This.

User Testing 238

User Testing Reporting Tools Customer Experience User Friction 238

Alchemer Mobile

JUNE 8, 2022

When brands listen to and act on the voice of the customer (often referred to as “VoC”), it can completely revolutionize the way their business operates. Voice of the customer templates. Definition of the voice of the customer (VoC). Definition of the voice of the customer (VoC). What do your customers want?

Data Visualization 241

Data Visualization Customer Experience Customer Feedback Download 241

Userpilot

JULY 10, 2024

You’ve probably heard the terms customer engagement and customer experience used interchangeably. The confusion makes sense, too, since the two concepts are similar, with both aiming to build customer loyalty. So, customer engagement vs. customer experience, which one should you prioritize?

Customer Experience 110

Customer Experience User Testing Customer Feedback Data Visualization 110

Product Talk

NOVEMBER 15, 2023

It’s true that discovery takes time. Interviewing customers , building opportunity solution trees , running assumption tests —these are all activities that take your attention away from delivery. Tweet This Still, in our Product Talk courses and webinars, we often hear the complaint that teams don’t have time for discovery.

Product Research 274

Product Research Customer Experience Data Visualization User Testing 274

Product Talk

FEBRUARY 21, 2024

When you start interviewing customers every week, it’s easy to get overwhelmed by how much you are learning. When we use our customer interviews to collect specific stories about past behavior, every conversation can uncover dozens of unmet customer needs, pain points, and desires (AKA opportunities).

User Friction 256

User Friction Customer Experience Customer Feedback Analytic Tools 256

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Customer Effort Score (CES). Get a demo.

Customer Feedback 105

Customer Feedback User Testing Feedback Software Product Research 105

Userpilot

APRIL 22, 2024

A customer sentiment dashboard is a great way to visualize customer feedback and see what users love (or hate) about your product. TL;DR A sentiment analysis dashboard typically integrates information from multiple data sources, such as social media posts, customer reviews, survey responses , and customer service chats.

Data Visualization 100

Data Visualization Dashboard Customer Feedback User Testing 100

Product Talk

SEPTEMBER 15, 2021

As a fellow Product Talk coach, Hope Gurion uses opportunity solution trees with customers on a regular basis. How do you represent different customer segments on an opportunity solution tree? It’s easy to get overwhelmed when interviewing customer after customer. They have different types of customers. Tweet This.

Customer Experience 235

Customer Experience User Testing Product Research Customer Feedback 235

Intercom, Inc.

FEBRUARY 18, 2020

It was almost a year ago when our Customer Success team came up against an issue that all growing teams face: knowledge sharing. Our de-facto ways of working made it difficult for us to learn from one another, especially when it came to socializing best practices for talking to our customers. million a year in lost productivity.

Technical Review 223

Technical Review User Testing Customer Experience Customer Feedback 223

Alchemer Mobile

NOVEMBER 22, 2022

App uninstalls are common and any app that fails to dazzle users, doesn’t offer value, or does not provide lucrative incentives to keep using the app, is likely to go down the uninstall path within the first three days. The main function of an app’s design is to simplify the customer experience and customer interactions.

Analytic Tools 246

Analytic Tools Feedback Software User Testing Customer Feedback 246

Roman Pichler

NOVEMBER 2, 2021

A development team does a good job if the following three conditions are fulfilled: First, the group reliably meets the agreed sprint goals and delivers product increments that offer a great user experience and exhibit the desired software quality. At the same time, you are not the boss, and you cannot tell the team members what to do.

Weak Development Team 352

Weak Development Team Development Software Review Technical Review 352

Product Talk

OCTOBER 6, 2021

Recently, Hope Gurion walked through three scenarios where she argued teams might benefit from including customer segments on their opportunity solution trees. I like to work ruthlessly to simplify the opportunity space as much as possible so that I can quickly see where I should spend my time and energy. I can’t emphasize this enough.

User Friction 258

User Friction Customer Experience Customer Feedback Software Review 258

Intercom, Inc.

OCTOBER 13, 2020

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. Our Custom Bots and Resolution Bot already work for thousands of businesses every day. These bots help businesses deliver both radical efficiencies and better, faster support experiences.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Product Talk

JUNE 19, 2024

But when we use generative AI to replace customer interviews , to generate opportunity solution trees , or to do our thinking for us, we fundamentally misunderstand the purpose of discovery. Tweet This So I want to take some time to review why we do discovery. Tweet This So I want to take some time to review why we do discovery.

Generative AI 293

Generative AI Product Research Feedback Software Analytic Tools 293

Roman Pichler

SEPTEMBER 11, 2023

I view it as an entity that creates tangible value for users and possibly customers as well as the business. Once you’ve identified and selected a specific product, you can take the next step and determine the people who are required to create or progress it and generate the desired user and business benefits.

Reporting Tools 362

Reporting Tools User Testing Customer Experience Product Research 362

Userpilot

MARCH 18, 2024

In SaaS, a new user activation dashboard can become a massive product analytics tool to understand and optimize the user journey. But how can a dashboard for user activation can help you engage more users? TL;DR User activation is essential for transitioning sign-ups to active users by achieving their first " Aha!

Data Visualization 105

Data Visualization Onboarding KPIs Dashboard Customer Experience 105

Roman Pichler

MAY 13, 2024

Listen to the audio version of this article: [link] Product Strategy and Change Strategy means different things to different people, so let me briefly share my definition. It achieves this by stating the product’s target users and customers, the value proposition, the business goals it should meet, and its standout features.

Customer Experience 280

Customer Experience Product Research Technical Review Data Visualization 280

Userpilot

APRIL 21, 2024

In SaaS, a customer onboarding dashboard can become a massive product analytics tool to understand and optimize the user journey. Let’s explore how a customer onboarding dashboard works and see different examples. Create an onboarding metrics dashboard to measure KPIs like new signups, activation rate , and time to value.

Data Visualization 105

Data Visualization Onboarding KPIs Dashboard Analytic Tools 105

Intercom, Inc.

OCTOBER 18, 2021

The SaaS industry is full of advice on the perfect product metrics to gauge your users’ activation, engagement, and interactions. Product metrics are data measurements that businesses use to evaluate the success of a product and determine how customers are engaging with it. Percentage of users who used a certain product feature.

Data Visualization 269

Data Visualization Analytic Tools User Testing Customer Experience 269

Product Talk

APRIL 8, 2020

For this post, we spoke with a product team from Simply Business about some of the major lessons they’ve learned since adopting continuous discovery habits like interviewing their customers, questioning their assumptions , and using the opportunity solution tree to guide their work. What does the company do and who are your main customers?

Product Research 293

Product Research User Testing Research Software Data Visualization 293

The Product Guy

MARCH 26, 2020

Your team will make minimum effort to get the job done, and you will be left with a mediocre product if you even get one on time. Here’s how I did it: I was having trouble getting MVPs made, features released on time, developers telling me specifications were incomplete, etc. Include your team in the decision making process.

CTO Coach 405

CTO Coach Product Research CTO User Testing 405

Product Talk

MARCH 1, 2023

I can’t tell you how many times I hear this sentiment on Twitter and LinkedIn. I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” And I hate it. Only 28.8%

Product Research 230

Product Research Data Visualization Customer Feedback Weak Development Team 230

Alchemer Mobile

DECEMBER 27, 2022

If you’re not tracking metrics, analyzing them, and tweaking your app accordingly, you’re missing out on potential optimizations that could dramatically improve customer experience. In 2021, mobile apps were downloaded more than 230 billion times globally. It indicates if your user base is growing or shrinking.

Feedback Software 244

Feedback Software Research Software User Testing Customer Experience 244

Roman Pichler

DECEMBER 4, 2018

But the quality of your product matters: It directly impacts your ability to achieve strategic product goals and make your products successful: Technical debt makes it hard to experiment with new ideas, release new features, and quickly respond to user feedback. [1]. Or would it be better to address the worst debt now?

Feedback Software 260

Feedback Software User Testing Customer Experience Weak Development Team 260