The biggest challenges facing support teams right now (and how to solve them)
Intercom, Inc.
JUNE 1, 2021
As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. However, as Austin is quick to note, this is unsustainable – and can lead to future problems in the form of agent burnout , which negatively impacts both agent happiness and your customer’s experience.
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