Intercom, Inc.

DECEMBER 21, 2021

“We have accelerated through many years of progress as if we’re living in a time-lapse” Business is increasingly conducted online, and customer communications are undergoing a massive transformation as customer expectations change. The Ultimate Customer Support Tech Stack for 2022.

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

Userpilot

JANUARY 23, 2023

Real-time personalization is what your users have come to expect from their customer experience. Everyone has their own goals and challenges, and they want their product experience to be tailored to what they need. Now it’s time to map the customer journey , including all the touchpoints. What is real-time personalization?

Customer Experience 88

Customer Experience Analytic Tools Feedback Software Data Visualization 88

Gainsight

JANUARY 8, 2021

” Companies with well-built solutions are discovering when they partner with equally good and complementary products; the results are outstanding. That happened when Adobe’s top-performing Product Adoption Team combined efforts using their Audience Manager with Gainsight’s PX solution.

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs User Testing 52

Intercom, Inc.

JANUARY 2, 2019

In 2018, we doubled the size of our R&D teams to continue building best in class products with non-stop innovation. We strive to let our product do the talking. In doing so, they have been able to unlock new efficiencies for their teams and their customers. One Messenger to power all customer communications.

Technical Review 141

Technical Review Analytic Tools Feedback Software Customer Communications 141

Userpilot

MARCH 29, 2022

One of the latest buzzwords in the SaaS circles is the ‘Product-led growth’ strategy. Several SaaS experts are raving about this ‘go-to-strategy’ that promises to boost customer engagement and satisfaction by making the ‘product’ the hero of everything the organization does.

Feedback Software 86

Feedback Software Onboarding KPIs User Testing Strategy 86

Userpilot

JUNE 17, 2021

If you’ve ever signed up for a complex SaaS product, there’s a good chance you’ve seen demo content without realizing it. The value of demo content is perhaps most apparent for early-stage SaaS products with few users, or for products where the value is directly correlated with the presence of other users, such as a social network.

Analytic Tools 97

Analytic Tools Demo Customer Communications Data Visualization 97

Userpilot

JUNE 3, 2022

Trying to find the best product marketing resources for 2022? As the market gets more competitive, SaaS companies are increasingly relying on product-led marketing strategies to gain traction. Therefore, as a product marketer, you need to continually update your skills to remain relevant in a constantly changing industry.

Research Software 83

Research Software Analytic Tools Feedback Software Data Visualization 83

Userpilot

MAY 26, 2021

Love it or hate it, one thing is clear: product onboarding is an important driver of activation and retention in SaaS businesses. If you see onboarding in the broader sense as customer education , there are few things more essential than educating your customer about how to derive value from your product. Conclusion.

Research Software 52

Research Software Feedback Software Onboarding KPIs Product Research 52

Alchemer Mobile

FEBRUARY 2, 2021

According to an InMobi survey , the number one challenge facing app developers today isn’t design or development. Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. Now it’s time to put your app and positioning to the test. It’s marketing. The bad news? The good news?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

FEBRUARY 22, 2024

Customer communication skills are a cornerstone of any business. This guide will go over 10 best practices that will help you improve product engagement , nurture customer relationships, and increase retention rates! Personalize customer communications based on user expectations. Nurturing relationships.

Customer Communications 91

Customer Communications Feedback Software Analytic Tools Customer Experience 91

The Product Coalition

FEBRUARY 11, 2021

Most of the advice you’ll see in relation to building great digital products focuses on how to retain users. User/customer retention is often the lifeblood of a business, especially in the software spaces. If your product or service cannot keep the customers it attracts, it cannot grow. Reduced functionality.

Data Visualization 90

Data Visualization User Testing Customer Experience Customer Feedback 90

Userpilot

AUGUST 6, 2024

There’s no product growth without customer engagement. No matter how intuitive and valuable your product is, customers always need a bit of a nudge to experience its benefits and start using it as a go-to solution to their problems. Engaged customers are loyal customers. Let’s get started.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization Customer Feedback 92

Usersnap

MARCH 6, 2019

As service and product providers, we need to adhere to one maxim: ‘The customer is always right’. Because convenience and ease-of-use are expected, business managers and board members need to gather feedback from their customers in order to deliver on those aspects. Source: Harris Research). Source: J.D.

User Testing 66

User Testing Customer Feedback Feedback Software Customer Experience 66

Userpilot

MAY 29, 2023

In this article, we’ll show you what a customer engagement framework looks like, go over the five stages of customer engagement, and look at a few customer engagement strategies that you should use for your own SaaS products! What is a customer engagement framework?

Analytic Tools 70

Analytic Tools Feedback Software User Testing Customer Experience 70

Userpilot

JULY 31, 2023

Which features does it offer to product teams ? How does it compare to other similar tools? TL;DR WalkMe is a digital adoption platform. SaaS startups can use WalkMe to onboard customers , keep them in the loop about product changes, and provide ongoing support inside the product. What is WalkMe?

Data Visualization 81

Data Visualization Embedded Analytics Analytic Tools Feedback Software 81

Intercom, Inc.

APRIL 13, 2022

We surveyed almost 300 support leaders across a range of industries including software, finance, retail, and education to discover the key trends emerging in the customer support space. The data is revealing: businesses are investing more in measuring the impact of their customer service. Learn, optimize, iterate.

Data Visualization 118

Data Visualization Reporting Tools Customer Communications Customer Experience 118

Userpilot

JUNE 27, 2023

Considering HelpScout, Usetiful, and Userpilot for your product growth or digital adoption needs? We understand that choosing the right platform can be challenging, and traditional review sites may not provide sufficient information. Userpilot is a powerful product adoption and user onboarding platform.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Intercom, Inc.

APRIL 12, 2022

We recently launched Intercom Surveys , a game-changing new feature that will revolutionize how you gather data and personalize your customer experience. Our unique Surveys tool makes it easy to turn questions into answers, answers into insights, and insights into actions. Start with a goal. Start with a goal.

Product Research 118

Product Research Data Visualization Customer Feedback Customer Experience 118

Userpilot

AUGUST 30, 2023

Let’s go over what you can do today to automate customer service processes. TL;DR Automated customer service involves using software to assist users automatically without manual human work. And it helps you streamline your customer service team workflows, communications, and proactive help.

Customer Experience 81

Customer Experience Feedback Software User Testing Analytic Tools 81

Userpilot

AUGUST 3, 2022

Solid messaging strategies are the key to grabbing your audience’s attention and nurturing their interest in your product. But how you can create a really good messaging strategy that will support your product marketing goals? A message strategy guides your communications. What is a messaging strategy?

Research Software 89

Research Software Feedback Software Messaging Reporting Tools 89

Userpilot

AUGUST 7, 2023

TL;DR An omnichannel customer engagement strategy unifies your messaging and interactions with customers across different channels. It provides you with data that enables you to deliver personalized customer experiences , exceed customer expectations , and boost customer loyalty.

Analytic Tools 82

Analytic Tools Research Software Customer Experience Customer Feedback 82

Userpilot

MAY 2, 2022

NPS surveys offer one way to calculate your company’s NPS score, measure user sentiment , and understand how likely your users are to recommend your product to their friends. A high NPS score means more satisfied customers and low churn rates. One of them is to survey customers. We call them detractors.

Feedback Software 80

Feedback Software Product Research Data Visualization Reporting Tools 80

Userpilot

SEPTEMBER 18, 2021

Aspiring product marketers – are you worried about nailing your product marketing manager job interview? Whether this is your first product marketing job or if you're moving to a new company, product marketing interviews can be intimidating. But if you know what to expect, you can prepare beforehand.

Onboarding KPIs 86

Onboarding KPIs Analytic Tools Research Software Product Marketing 86

Intercom, Inc.

AUGUST 8, 2018

Today we are launching a brand new product called Custom Bots , which allows you to create completely customizable chatbots on your website in minutes. We believe these new chatbots will help our customers grow their business in much faster, more efficient ways, and will usher in a new era in customer communication.

User Testing 145

User Testing Customer Experience Reporting Tools Customer Communications 145

Userpilot

JUNE 24, 2021

If your SaaS company is starting to see some traction, you’ve probably considered working with an onboarding platform in order to reduce Time To Value (TTV) for your users. But the million-dollar question is: which onboarding platform should you choose? What is an onboarding platform? Onboarding platform example #1: Userpilot.

Analytic Tools 52

Analytic Tools Customer Communications Onboarding KPIs Data Visualization 52

Userpilot

FEBRUARY 9, 2023

What’s product communication? Is it different from product messaging? Why is it important for your product? How can dedicated in-product communication tools help you achieve your product goals? Start creating your product communication plan by setting actionable goals.

Analytic Tools 82

Analytic Tools Customer Experience Product Research User Testing 82

Userpilot

SEPTEMBER 18, 2021

Aspiring product marketers – are you worried about nailing your product marketing manager job interview? Whether this is your first product marketing job or if you're moving to a new company, product marketing interviews can be intimidating. But if you know what to expect, you can prepare beforehand.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Product Marketing 52

Userpilot

SEPTEMBER 18, 2021

Aspiring product marketers – are you worried about nailing your product marketing manager job interview? Whether this is your first product marketing job or if you're moving to a new company, product marketing interviews can be intimidating. But if you know what to expect, you can prepare beforehand.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Product Marketing 52

Userpilot

SEPTEMBER 18, 2021

Aspiring product marketers – are you worried about nailing your product marketing manager job interview? Whether this is your first product marketing job or if you're moving to a new company, product marketing interviews can be intimidating. But if you know what to expect, you can prepare beforehand.

Onboarding KPIs 40

Onboarding KPIs Analytic Tools Research Software Product Marketing 40

Userpilot

OCTOBER 25, 2022

Read on as we explore the various types of self-service portals and how to create them for your customers. A self-service portal is a platform that provides guides and resources to help users get their jobs done. These platforms are hosted on webpages or in-app and are commonly used for customer and employee education.

Data Visualization 80

Data Visualization Analytic Tools Customer Communications Customer Experience 80

Userpilot

JULY 25, 2019

Are your users struggling to find value in your product? Maybe your users are simply abandoning your product? If any of those are true, then it sounds like you need to find your product’s Aha! moment to the success of your product. moment, then you could well end up with customers for life. The Key Takeaways.

Analytic Tools 87

Analytic Tools Feedback Software Reporting Tools Customer Communications 87

Intercom, Inc.

MARCH 29, 2022

We were joined by more than 2,500 customers, partners, and others who wanted to learn more about our product, goals, and the path ahead. Paul Adams shared three incredible new products that will take your Intercom experience to the next level: Surveys, Switch, and our next-generation Inbox.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118