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How to Become a Customer Success Analyst [+Tools and Resources]

Userpilot

This guide will provide you with a comprehensive overview of the path to becoming a successful customer success analyst. TL;DR A customer success analyst ensures customers achieve their goals with the software by analyzing data , tracking KPIs, and identifying trends to improve the user experience. Let’s dive in!

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Built for you: Custom Reports, Conversation Topics, Macros, and more to personalize customer communication

Intercom, Inc.

Without this knowledge, it’s inevitable that your customer communication will remain impersonal and inefficient, neither of which will empower your team to meet ever-rising customer expectations. Armed with the right data, your team will be able to move the needle on providing personal customer communication at scale.

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The biggest challenges facing support teams right now (and how to solve them)

Intercom, Inc.

In a commissioned study by Forrester Consulting on behalf of Intercom undertaken in April 2021, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , we learned that only 37% of support leaders and decision-makers are satisfied with their organization’s current digital channels and solutions.

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Customer Success Analyst Salary [+ Resources to Advance]

Userpilot

In this guide, we’ll provide an overview of typical customer success analyst salaries, explore factors that can influence earnings, and share valuable resources to help you progress in your career. They work closely with customer success managers to enhance retention, reduce churn, and drive product adoption.

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Built for you: Powerful updates to Series, Banners, Resolution Bot, and more to help you stay personal at scale

Intercom, Inc.

The world experienced exponential change and began navigating its way towards the “new normal,” and the way that companies support and engage their customers has rapidly evolved. Register for our Built for you webinar today, February 10, at 6pm GMT. Make it easy for customers to find information with new content formatting tools.