Remove Customer Communications Remove Feedback Software Remove Outbound
article thumbnail

The ultimate customer support tech stack for 2022

Intercom, Inc.

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Is your tech stack ready?

article thumbnail

Introducing Intercom SMS: Connect, engage, and activate with two-way SMS

Intercom, Inc.

Customers receive these important notifications with no way to respond or ask questions. That’s why we’ve released Intercom SMS, a true two-way SMS solution that facilitates real conversations between businesses and their customers – building relationships and bringing engagement to the next level.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

What is Customer Communication Management? [+ Best Practices and Tools]

Userpilot

Effective customer communication management creates the foundations for building successful customer relationships. But how can you ensure your communication strategies lead to product engagement ? Zendesk : Provides multi-channel support, AI integration, automated workflows, and customer self-service portals.

article thumbnail

Catch up with New at Intercom, our fall product launch event

Intercom, Inc.

The industry landscape is changing, the prospects of a global recession are ever-present, and everyone is struggling to get leaner, reduce costs, increase efficiency, and increase customer satisfaction and retention. Now more than ever, businesses need to build strong, long-lasting relationships with their customers to thrive.

article thumbnail

Intercom NPS: How To Create an NPS Survey With Intercom [+Better Alternatives for SaaS]

Userpilot

One of them is to survey customers. You can use Intercom to create such surveys code free and get NPS feedback from your customers. You can customize your surveys to make them more personalized which can result in a higher completion rate. To create a new survey in Intercom, go to Outbound. Does Intercom have NPS?