Intercom, Inc.

MAY 12, 2021

Without this knowledge, it’s inevitable that your customer communication will remain impersonal and inefficient, neither of which will empower your team to meet ever-rising customer expectations. Armed with the right data, your team will be able to move the needle on providing personal customer communication at scale.

Data Visualization 118

Data Visualization Customer Communications Reporting Tools Customer Feedback 118

Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Setting and tracking customer service communication metrics.

Customer Communications 78

Customer Communications Feedback Software Research Software Analytic Tools 78

Userpilot

AUGUST 28, 2024

Heads of product utilize various tools to streamline their work. Some essential tools include Userpilot for user research & product analytics , ChurnZero for customer success and retention, and ClientSuccess for customer onboarding and engagement. Looking into tools for heads of product?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. Consider Userpilot for its no-code in-app guidance and analytics capabilities. Book a demo today!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Intercom, Inc.

JUNE 1, 2021

In a commissioned study by Forrester Consulting on behalf of Intercom undertaken in April 2021, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , we learned that only 37% of support leaders and decision-makers are satisfied with their organization’s current digital channels and solutions.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Userpilot

AUGUST 6, 2024

There’s no product growth without customer engagement. No matter how intuitive and valuable your product is, customers always need a bit of a nudge to experience its benefits and start using it as a go-to solution to their problems. For example, through informative content or excellent support.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Feedback 97

Userpilot

AUGUST 28, 2024

In this guide, we’ll provide an overview of typical customer success analyst salaries, explore factors that can influence earnings, and share valuable resources to help you progress in your career. They work closely with customer success managers to enhance retention, reduce churn, and drive product adoption.

Data Visualization 52

Data Visualization Analytic Tools Customer Feedback Feedback Software 52

Userpilot

AUGUST 28, 2024

Use tools like Trello or Asana to manage your workload efficiently, ensuring that nothing falls through the cracks. Communicate effectively : Maintain clear and concise communication with cross-functional teams and stakeholders. This ongoing learning will help you bring fresh insights and best practices to your role.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JUNE 17, 2024

TL;DR A user acquisition specialist is a marketing professional focused on attracting and converting new users for a company’s products or services. “Lean Analytics” equips you with data-driven decision-making through relevant metrics and tools. Let’s get started!

Analytic Tools 52

Analytic Tools Data Visualization Research Software Customer Experience 52

Userpilot

JUNE 12, 2024

TL;DR A user acquisition specialist is a marketing professional focused on attracting and converting new users for a company’s products or services. This ensures your efforts are focused on platforms that yield the highest user engagement and conversion rates. Looking into tools for user acquisition specialists?

Analytic Tools 52

Analytic Tools Data Visualization Research Software Customer Experience 52

Userpilot

DECEMBER 6, 2022

It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. The centralization promoted by these tools ensures brand assets and marketing materials are easier to find. What is marketing resource management (MRM)?

Analytic Tools 87

Analytic Tools Feedback Software Reporting Tools Customer Experience 87

Userpilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. Consider Userpilot for its no-code in-app guidance and analytics capabilities. “Customer What? Book a demo today!

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

JUNE 26, 2024

Customer success webinars are a great way to unlock insights about improving your customer experience and product engagement. Plus, they help you connect with and learn from other customer success leaders and teams. When : July 17, 2024 Topic : Converting free trial users into paying customers.

Webinar 91

Webinar Customer Feedback Feedback Software Customer Experience 91

Userpilot

NOVEMBER 2, 2022

Today’s SaaS market is highly competitive, and in this industry with a lot of similar products and prices, superior customer service makes all the difference. There is much work to be done, from recruiting and training support agents, to purchasing expensive tools and working shifts. How can you use AI in customer service?

Artificial Inteligence 93

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 93

Alchemer Mobile

FEBRUARY 21, 2019

They need to be able to understand the analytics behind customer interaction and response rates so they can make data-driven decisions. 20% more customer feedback and a 91% response rate. This means that of the 25% of customers that were reached out to, 91% responded to the interaction.

Data Visualization 204

Data Visualization Reporting Tools User Testing Customer Experience 204

Userpilot

APRIL 22, 2024

Teams of customer success are responsible for building playbooks , managing churn , streamlining onboarding, enhancing customer experiences, driving account expansion , and gathering feedback. Sending email sequences post-sign-up to guide customers through the product. Why is customer success important for SaaS?

Analytic Tools 73

Analytic Tools Feedback Software Research Software Customer Experience 73

Userpilot

AUGUST 30, 2024

Based on data from Glassdoor, the estimated total pay for a Head of Product in the United States is $352,585 per year. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Book a demo to see it in action!

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

NOVEMBER 29, 2023

Developing strategies to reduce churn and increase customer lifetime value. Monitoring and analyzing customer retention through reports. A great retention specialist must have the following skills: Excellent communication and negotiation skills. Tracking MRR growth provides insight into your product’s health.

Data Visualization 91

Data Visualization Reporting Tools Feedback Software Customer Experience 91

Userpilot

JUNE 26, 2024

TL;DR A user acquisition specialist is a marketing professional focused on attracting and converting new users for a company’s products or services. Head of user acquisition/director of marketing (8+ years) : Lead the entire user acquisition function, align strategies with business goals , and report directly to senior executives.

Data Visualization 40

Data Visualization Analytic Tools Research Software Customer Experience 40

Userpilot

AUGUST 28, 2024

Customer Feedback : Actively seek and use customer feedback to improve the product and support processes. Looking into tools for product support specialists? Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. “Customer What?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Onboarding KPIs 52

Userpilot

AUGUST 19, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. Looking to enhance product adoption and drive customer success? Book a demo today!

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

SEPTEMBER 30, 2024

Here’s how to do that: Gather demographic data, like age, gender, income, etc., through surveys, interviews, and other Voice of Customer research. Use analytics where possible to uncover insights into customer behaviors. Create visuals : Use charts , graphs, or tables for clear comparisons.

Messaging 99

Messaging Research Software Analytic Tools User Testing 99

Userpilot

AUGUST 28, 2024

Based on data from Glassdoor, the estimated total pay for a head of product in the United States is $352,585 per year. Effective communication fosters trust, alignment, and buy-in from all parties involved. Be data-driven but not data-bound : Use data to inform decision-making, but don’t let it be the sole driver.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Gainsight

FEBRUARY 3, 2020

A lot happened to the Gainsight platform in 2019. Gainsight is in lockstep with the ever-evolving discipline of customer success. As the leading customer success platform , we’ve continued to focus on building out the tools that CS teams need to optimize and mature their strategy. Data Designer.

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Data Visualization 52

Gainsight

NOVEMBER 7, 2023

Customer data scattered across various systems, workflows bottlenecked by manual processes, and an overarching need for a more unified and efficient approach. Sana Benefits recently shared how it was able to overcome these challenges in its first year with Gainsight in a recent Essentials Business Review webinar.

Customer Communications 52

Customer Communications Systems Review Technical Review Software Review 52

Gainsight

JANUARY 31, 2022

This situation is especially true when the company is in hyper-growth and introducing specialized customer success technology. For Gainsight, one of the best examples we have seen of a company successfully incorporating CS as an ethos and a technology in a time of hyper-growth is Totaljobs. A Unique MarketSpace. ” .

Analytic Tools 95

Analytic Tools Feedback Software Customer Communications Technical Review 95

Userpilot

OCTOBER 20, 2022

You’ll also see 13 practical ways to improve your score, and how user feedback software makes the process much easier. Customer satisfaction is the measure of how happy and satisfied customers are. This feeling stems from the customer experience with your product and interactions with service teams.

User Testing 89

User Testing Customer Feedback Feedback Software Customer Experience 89

Intercom, Inc.

JANUARY 2, 2019

This next chapter has already begun, with our new automation technologies like bots and the ability for our customers to connect Intercom with more of the other tools they use every day. In doing so, they have been able to unlock new efficiencies for their teams and their customers.

Technical Review 141

Technical Review Analytic Tools Feedback Software Customer Communications 141

Gainsight

JULY 12, 2022

Customer success is the solution for those seeking to break through the constraints caused by the downward pressure of the economy. The discussion with Angie DeLaRosa was full of great ideas and insights that worked for NAVEX and can easily be put into practice in your customer success program and tech stack.

Data Visualization 59

Data Visualization Customer Experience Customer Feedback Customer Communications 59

Gainsight

JULY 27, 2022

How can digital CS—in which CSMs have no direct contact with customers—deliver personalized service? And isn’t self-service the polar opposite of the high-touch service traditionally used to achieve clients’ desired outcomes while providing a superior experience? A myth is busted.

Customer Communications 59

Customer Communications Customer Experience Technical Review Data Visualization 59

Intercom, Inc.

FEBRUARY 10, 2021

The world experienced exponential change and began navigating its way towards the “new normal,” and the way that companies support and engage their customers has rapidly evolved. Register for our Built for you webinar today, February 10, at 6pm GMT. Filter Resolution Bot reports by mode settings.

Data Visualization 104

Data Visualization Feedback Software Analytic Tools User Testing 104

Gainsight

AUGUST 24, 2020

The Customer Success Operations team I manage has responsibilities ranging across: Software administration. KPI and Board reporting. Customer communications and surveys. User adoption programs ranging from webinars to newsletters to Sightline Vault solutions . Process development. If so, how?

Customer Experience 52

Customer Experience Reporting Tools User Testing Feedback Software 52

Gainsight

JULY 26, 2022

Product experience is a primary driver of customer experience. This product experience imperative was the exact topic of the Catapult webinar with Morgan Redwine from Dealerware. . Capture Timely Feedback: Most CS leaders are on board with the importance of collecting regular NPS and CSAT data.

Feedback Software 59

Feedback Software Onboarding KPIs Customer Experience Customer Communications 59

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. All my tasks are around product – product updates, feature releases, video tutorial, written tutorials and so on…plus some data analysis.”.

Onboarding KPIs 90

Onboarding KPIs Analytic Tools Research Software Product Marketing 90

Intercom, Inc.

AUGUST 8, 2018

We believe these new chatbots will help our customers grow their business in much faster, more efficient ways, and will usher in a new era in customer communication. Custom Bots run on your website, helping guide your valuable website visitors to the right outcome for you and for them, without any manual human intervention.

User Testing 145

User Testing Customer Experience Reporting Tools Customer Communications 145

Gainsight

DECEMBER 14, 2023

With Digital CS, teams can leverage data and one-to-many communications channels to ensure successful customer experiences and outcomes at scale. Armin Pop, Onboarding and Product Specialist, Gainsight, says, “With all the things we do, whether we like it or not, we generate data. Sounds pretty cool, right?

Customer Experience 52

Customer Experience User Testing Customer Feedback Onboarding KPIs 52

Userpilot

AUGUST 31, 2022

Just think back to the last time you saw someone (or a group) passionately telling friends about a helpful tool. It’s now your turn to convert everyday customers into raving fans. Raving fans are the customers who are obsessed with your brand and seize every opportunity to passionately tell others about you.

Feedback Software 82

Feedback Software User Testing Customer Experience Onboarding KPIs 82