Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Subsequently, McKinsey & Company found that the COVID-19 crisis had accelerated the digitization of customer interactions by several years.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Userpilot

JULY 29, 2024

Looking for the best customer success management software to power up your product growth strategy, but you are overwhelmed with so many options in the market? TL;DR Customer success software refers to tools that help manage customer experiences and drive customers toward their desired outcomes.

Analytic Tools 106

Analytic Tools Feedback Software Reporting Tools Data Visualization 106

Intercom, Inc.

JUNE 1, 2021

In a commissioned study by Forrester Consulting on behalf of Intercom undertaken in April 2021, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , we learned that only 37% of support leaders and decision-makers are satisfied with their organization’s current digital channels and solutions.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Intercom, Inc.

MAY 18, 2022

First-party data is the future of online engagement and customer experiences. This isn’t surprising given competitors such as Apple’s Safari and Mozilla Firefox are cookieless by default – however there are already debates about how Google will collect and use data thereafter. customers, site visitors, leads).

Data Visualization 217

Data Visualization Analytic Tools Feedback Software User Testing 217

Intercom, Inc.

AUGUST 30, 2022

As a founder, you may know exactly what tech stack you need to build your product – but what about when it comes to the tools you need to run your business? But these days, there are so many innovative and impactful tools that can massively streamline your workflows and help to set you up for success as you scale.

Reporting Tools 163

Reporting Tools Customer Communications Analytic Tools Data Visualization 163

Userpilot

JULY 9, 2024

Looking for the best customer experience management software to fuel growth and drive product adoption ? This comprehensive guide breaks down the top 10 platforms, comparing features, pricing, and benefits to help you make an informed decision. Are you looking to map your customer journey for marketing automation purposes?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Reporting Tools 98

Userpilot

JULY 10, 2024

Customer experience (CX) is central to product management and the success of your SaaS platform. It can help retain customers and gain loyal brand advocates. And that’s why the customer experience software solutions you choose matter greatly. Book a demo now to see how it can boost customer experience.

Analytic Tools 106

Analytic Tools Feedback Software Data Visualization Research Software 106

Alchemer Mobile

FEBRUARY 2, 2021

Landing pages can be set up with no cost or hassle with a tool like Squarespace or Wix. Once your landing page is live, you can start collecting leads, offer a preview of your app press and early adopters, and integrate with an analytics or A/B testing tool to test variations of your messaging strategy. PLAN A BETA RELEASE.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

MAY 22, 2024

You can access this information through the right customer lifecycle management software. However, it’s not easy to pick a tool among the many suitable options in the market. To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing.

Analytic Tools 106

Analytic Tools Research Software Feedback Software Reporting Tools 106

Alchemer Mobile

FEBRUARY 21, 2019

They need to be able to understand the analytics behind customer interaction and response rates so they can make data-driven decisions. 20% more customer feedback and a 91% response rate. This means that of the 25% of customers that were reached out to, 91% responded to the interaction.

Data Visualization 204

Data Visualization Reporting Tools User Testing Customer Experience 204

Intercom, Inc.

MARCH 23, 2022

For over a decade, we’ve been making internet business personal with our customer communications platform. We enable the most critical component of the modern customer journey – ongoing engagement – throughout the customer journey, from converting prospects to onboarding new customers, activating, providing support, and beyond.

Customer Communications 220

Customer Communications Events Data Visualization Customer Experience 220

Intercom, Inc.

JUNE 10, 2020

Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. This ability to predict is about shooting for repeatable product success.

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

Intercom, Inc.

JUNE 23, 2020

The businesses who are thriving right now, despite increasing support volume and a mandate to cut costs, are the ones investing in this new way of doing customer support. Customer support is undergoing massive, irreversible change. Once every decade or two, developments in technology trigger monumental changes in an industry.

Customer Communications 245

Customer Communications Customer Experience User Testing Inbound 245

Intercom, Inc.

MAY 12, 2021

Without this knowledge, it’s inevitable that your customer communication will remain impersonal and inefficient, neither of which will empower your team to meet ever-rising customer expectations. Armed with the right data, your team will be able to move the needle on providing personal customer communication at scale.

Data Visualization 118

Data Visualization Customer Communications Reporting Tools Customer Feedback 118

Userpilot

APRIL 15, 2024

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. We cover: Types of customer pain points. How to identify customer pain points. Six common customer pain points. Tools that help identify customer pain points: NPS surveys with open-ended questions.

User Friction 105

User Friction Customer Communications Analytic Tools Feedback Software 105

Intercom, Inc.

JULY 27, 2022

The scale of enterprise businesses makes them inherently complex – they rely on a suite of tools tailored for specific workflows. At Intercom, one of the core beliefs guiding our product is that the old world of siloed companies and their siloed tools is breaking down. As companies and their headcounts grow, so do their tech stacks.

Analytic Tools 205

Analytic Tools Enterprise Customer Communications Customer Experience 205

Alchemer Mobile

APRIL 9, 2020

The COVID-19 pandemic has more and more people using app-based food delivery services, and QSRs are seeing an influx of mobile payments at their drive-throughs with the closure of dine-in establishments. When you have solid benchmarks to measure against, they can help you make sense of your own data and answer these questions.

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

Alchemer Mobile

FEBRUARY 17, 2021

To put it simply, the voice of the customer (VoC) is everything your customers think and feel about your customer experience. It’s become a standard business term used to describe the process of collecting data about customer expectations, preferences, and dislikes. Emotion data tells you the “why.”.

Data Visualization 264

Data Visualization Customer Feedback Customer Experience User Testing 264

Intercom, Inc.

JUNE 22, 2022

Customers receive these important notifications with no way to respond or ask questions. That’s why we’ve released Intercom SMS, a true two-way SMS solution that facilitates real conversations between businesses and their customers – building relationships and bringing engagement to the next level.

Reporting Tools 211

Reporting Tools Analytic Tools Research Software Feedback Software 211

Usersnap

SEPTEMBER 1, 2022

One of the best ways to drive better customer experience than using sentiment analysis tools. Below, we describe what an online sentiment analysis tool is and how businesses can benefit from using them. Tools like this can also help if you struggle to find how to respond to positive reviews effectively.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Alchemer Mobile

APRIL 28, 2020

Their data revealed members driving less due to stay home orders, so they’re offering a 20 percent credit on two months of premiums to everyone. Because they were listening to the data and monitoring their customers’ behavior, they were able to be proactive in this time of turbulence. Shake Shack.

Customer Communications 147

Customer Communications Customer Feedback User Testing Customer Experience 147

Intercom, Inc.

SEPTEMBER 9, 2022

In the past five years, we’ve seen neural network technology really take off into its own. Here are some of our favorite takeaways from the conversation: Neural networks have made significant headway in the past five years, and they’re now the best way to deal with unstructured data such as text, images, or sound at scale.

Artificial Inteligence 249

Artificial Inteligence Research Software Analytic Tools Feedback Software 249

Userpilot

FEBRUARY 22, 2024

Customer communication skills are a cornerstone of any business. This guide will go over 10 best practices that will help you improve product engagement , nurture customer relationships, and increase retention rates! Personalize customer communications based on user expectations. Nurturing relationships.

Customer Communications 105

Customer Communications Feedback Software Analytic Tools Customer Experience 105

Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Setting and tracking customer service communication metrics.

Customer Communications 95

Customer Communications Feedback Software Research Software Analytic Tools 95

Intercom, Inc.

APRIL 19, 2018

In engineering, you want to move fast, ship often and solve real customer problems. Yet competition and the exponential rate of change in software are pushing against that mission. Enter our philosophy of Run Less Software. We take care of most of Intercom’s backend technologies. What it means to Run Less Software.

Research Software 192

Research Software Feedback Software Analytic Tools Customer Communications 192

Intercom, Inc.

OCTOBER 13, 2020

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. At Intercom, we have taken advantage of these technologies relatively early. Our Custom Bots and Resolution Bot already work for thousands of businesses every day. We can’t just build for the good path.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Userpilot

AUGUST 17, 2024

Zoezi is an all-in-one platform for the wellness industry. It allows gyms, yoga studios, spas, outdoor centers, and personal trainers to streamline day-to-day operations: admin, finance, and customer care. They had no product analytics tool in their tool stack, and the only way to find out was by asking.

Data Visualization 105

Data Visualization Customer Feedback Customer Experience Analytic Tools 105

Product Talk

JANUARY 31, 2024

Describing the early phase of her discovery journey, Leann says, “Thinking back to where we started, it was in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.” We started continuous discovery in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.

Product Research 263

Product Research Reporting Tools Feedback Software Customer Communications 263

Userpilot

JUNE 24, 2024

Effective customer communication management creates the foundations for building successful customer relationships. But how can you ensure your communication strategies lead to product engagement ? Zendesk : Provides multi-channel support, AI integration, automated workflows, and customer self-service portals.

Customer Communications 59

Customer Communications Analytic Tools Feedback Software Research Software 59

Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. Instead, we decided to focus on customer engagement tools for in-app engagements in SaaS products. . Let’s dive in!

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Reporting Tools 97

Userpilot

OCTOBER 21, 2022

Looking for customer relationship management examples to inspire your brand? Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. The impact of customer relationship management on your business: More user engagement. Data-driven decisions.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Alchemer Mobile

NOVEMBER 22, 2024

To better understand the common challenges organizations face with digital feedback tools, we conducted a comprehensive market research study that revealed several critical pain points. When one tool gathers feedback via email and another through your website, consolidating all that data and customer feedback can be nearly impossible.

Feedback Software 130

Feedback Software User Testing Research Software Customer Feedback 130

Userpilot

NOVEMBER 8, 2022

Customer engagement technology amplifies manual efforts and helps companies serve users faster. Your customers are already enjoying the benefits of tech-driven engagement from other brands and will naturally expect the same from you. Read on to learn more about using technology to drive customer engagement and retention.

Analytic Tools 98

Analytic Tools Feedback Software Customer Communications Customer Experience 98

Userpilot

MAY 7, 2024

Frustrated trying to design interactive software walkthroughs that drive activation? TL;DR A software walkthrough is the process of guiding users through the main features and processes of a software product. Dig into user behavior data to identify core features. It’s a common experience. Rocketbots welcome screen.

Feedback Software 106

Feedback Software Analytic Tools Reporting Tools Customer Communications 106

Intercom, Inc.

APRIL 13, 2022

But there’s a silver lining – this year’s Klaus Customer Service Quality Benchmark Report reveals there are clear positive shifts taking place in the customer support landscape in 2022. Klaus partnered with Intercom, Aircall , and Support Driven to create the second edition of the highly anticipated benchmark report.

Data Visualization 118

Data Visualization Reporting Tools Customer Communications Customer Experience 118

The Product Coalition

FEBRUARY 18, 2023

It’s no wonder there are many tools that try to resolve this. But tools alone won’t fix anything and can do the opposite. Putting tools in place could make you feel as if you are making progress in the right direction, but if you just add tools you might be treating the symptoms and not the disease. Here’s why.

Data Visualization 131

Data Visualization Customer Communications Feedback Software User Testing 131

Userpilot

MAY 15, 2024

To learn about the 15 best integrations that the Amplitude product analytics platform offers its customers! TL;DR Amplitude integrations are connections that allow businesses to sync data between Amplitude and other tools or data sources for cross-platform data collection, management, and analysis.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Reporting Tools 104