Lenny Rachitsky

SEPTEMBER 26, 2024

Brought to you by: • Explo —Embed customer-facing analytics in your product • Sprig ⁠⁠ —Build products for people, not data points • Sidebar —Accelerate your career by surrounding yourself with extraordinary peers — Tamar Yehoshua is the president of product and technology at Glean.

User Testing 106

User Testing CTO Coach Analytic Tools Research Software 106

Mironov Consulting

JANUARY 17, 2019

Many CEOs tell me that they (personally) are the best-informed people within their companies about what customers need , and they (personally) are best positioned to drive decisions on product priorities. A not-yet-generating-repeatable-revenue company of 6 people might have one architect/CTO, one designer, three other developers, and a CEO.

User Testing 97

User Testing Customer Experience Customer Feedback CTO Coach 97

Intercom, Inc.

AUGUST 15, 2018

Leaders are people who provide a compelling vision for people to follow and believe in, and take responsibility for what happens next. Find a sponsor , not a mentor — someone who is in the room when opportunities arise and makes sure your name comes up. It’s more challenging to get than a mentor. Sponsorship vs. mentorship.

Engineering 141

Engineering Leadership CTO Coach Feedback Software 141

Mind the Product

MAY 29, 2018

As always the core of the conference is our line-up of amazing speakers, and the insights and stories they bring to the conference is what starts all those conversations. Prior to Benchmark, Sarah was a Partner at Greylock Partners, and a Product Lead for search, recommendations, machine vision, and pin quality at Pinterest.

Technical Cofounder 94

Technical Cofounder Fractional CTO CTO Coach User Testing 94

Bain Public

MAY 29, 2020

It is a known fact that startups which are accompanied or coached, view their chances of success as being much higher compared to those that are not. The right mentoring and coaching support facilitates a startup’s transformation and enables roadmap planning and execution, without straying from the ultimate vision and goal.

CTO Coach 52

CTO Coach Startups Research Software Feedback Software 52

UX Planet

MARCH 2, 2024

My hope is that this will provide you with moral support on your uncertain journey and serve as another data point to empower your vision. Each team had its own interpretation of the brand’s digital guidelines to support their business, product, and user needs. This was praise and a comment that I heard from our Digital Business CTO.

Feedback Software 98

Feedback Software Systems Review CTO Coach Data Visualization 98

Userpilot

JULY 27, 2023

Chief Technical Officer : Responsible for outlining the company’s technological vision, implementing technology strategies, and ensuring that the technological resources are aligned with the company’s business needs. In large companies, the CSM also oversees other customer success roles. Average salary: $196,172/yr.

Research Software 98

Research Software Feedback Software Analytic Tools Onboarding KPIs 98

Hutwork

MARCH 9, 2018

This insightful article from McKinsey & Company talks about today’s product manager evolving into a mini-CEO. 5 Designing Your Product’s Continuous Feedback Loop. Sachin Rekhi, founder and CEO at Notejoy , a collaborative notes app for teams, writes about capturing user feedback. So do your customers.

Article 82

Article Feedback Software Research Software User Testing 82

Intercom, Inc.

JULY 9, 2020

Kevin Indig leads SEO & Content Marketing as VP at G2 and mentors startups in Marketing at GermanAccelerator. When taken in the context of his ‘coming of age’ alongside SEO it’s little wonder that his insights on the topic are worth hearing. We were delighted to have him join us for this week’s episode.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. Will Larson , CTO of Calm.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Valerian Tech

FEBRUARY 10, 2023

A typical cryptocurrency project will have a team of developers, economists, investors, and advisors who work together to bring the project to fruition. Lack of transparency: Cryptocurrency projects must maintain a high level of transparency in order to gain the trust of users and investors.

CTO 52

CTO CTO Coach Technical Review Feedback Software 52

Arkenea

JULY 12, 2024

Michael Ciano, CTO with 20+ years of experience talks about building trust as a key for leveraging technology in healthcare, building a robust business architecture and building an organization culture that fosters innovation. Patient Care is seeking greater insight and ease of access to high quality healthcare.

Technical Review 52

Technical Review Healthcare Fractional CTO CTO 52

Mixpanel

MARCH 7, 2021

Getting that feedback is invaluable in shaping opinions, planning projects, and presenting strategy to management.” “I’m currently the founder of LevelUp, a startup aiming to revolutionize mentorship by creating a platform connecting women mentors and mentees based on role, industry, career interests, and goals.

Feedback Software 52

Feedback Software Research Software Analytic Tools Reporting Tools 52

Business of Software Conference

JUNE 20, 2019

They are archetypal BoS talks: honest, full of insight, and give you a peek behind the curtain at the inner workings of a successful SaaS company. Few customers, happy. And then after a while I had to give up the dream because I was hiring too many customers so I had to. You know that’s what I wanted. It was my dream.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Crafty CTO

APRIL 17, 2023

In the comments, several users immediately focus on the implications for the stock photo industry: Note, again, this is not “at some point we’ll be able to move off iStock”—but rather “we cancelled our iStock subscription last month.” They respond incredibly well to feedback—they’ll apply it within seconds.

Artificial Inteligence 8

Artificial Inteligence CTO Coach Fractional CTO ChatGPT 8

Business of Software Conference

NOVEMBER 30, 2020

From pitches that drown customers in a word-soup of features, to high-concept vision pitches that leave customers confused and sceptical – many companies struggle to connect authentically with customers in a way that generates deals. But the dirty secret of these companies is they make money from customer confusion.

Research Software 64

Research Software User Testing Positioning Product Research 64

Business of Software Conference

MAY 15, 2019

And far from being a company that was going to deliver a whole bunch of customers who were going to be innovative adopters the likes of people who buy Apple products, actually where 3G had to play in the end was with cheap voice for effectively ‘chavs’ is the way they called it. And that wasn’t even 3G. So the iPhone was a 2G product.

Research Software 55

Research Software Technology User Testing Fractional CTO 55

Business of Software Conference

NOVEMBER 19, 2019

We partnered with Tumblr, WordPress, bit.ly, a whole load of companies that had public data that we can help other companies gain insight from. And we made it low friction because our customers were developers, ones that might want to get their hands on the data, start working with that building analytical products. Developers!

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8

Userpilot

AUGUST 17, 2024

TL;DR Carlos Gonzalez de Villaumbrosia is an author, speaker, coach, and the founder of Product School. Digital transformations often fail due to unclear vision and outdated methods, not team adoption or tech implementation issues. You will gain valuable insights into: The complexities of digital transformations. That’s crazy!

Data Visualization 104

Data Visualization Product Research Weak Development Team Analytic Tools 104

Gainsight

JUNE 10, 2021

From major players in the field such as Delphix and ADP to Okta, Lumen, and Glint, get ready to hear about Customer Success Operations, CS at Scale, CS Strategy, Human First Customer Success, and Product Experience. Chart-Topping Customer Success Operations. There were more twists and turns than a “Stranger Things” episode.

Feedback Software 52

Feedback Software Research Software User Testing Onboarding KPIs 52

Business of Software Conference

JULY 2, 2019

But one company that did is IBM – they recently spent over 100 million pounds to hire I mean like literally hundreds of designers across the world and they’re transforming their business from a kind of feature technology business into a design user centered business. And together we did the user research because this is a team sport.

Weak Development Team 40

Weak Development Team Research Software User Testing Analytic Tools 40