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10 SaaS Knowledge Base Examples and Best Tools to Build Yours

Userpilot

Knowledge bases can become one of your most effective tools for answering your users’ questions, reducing pressure on your support team – and ultimately enhancing the customer experience. Knowledge bases are a valuable tool in building that understanding. Reduce customer churn due to friction. Ready to get started?

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How we use Slack at Slack

The Product Coalition

I had to learn a new tool, and a new organization, all at once. Every department across the organization uses channels, not just our technical teams. For example, we run a weekly executive product review with a small group, sparing people’s time from unnecessary meetings, and then “pin” the notes in a public channel.

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Crowdtesting – all you need to know

Usersnap

Let’s look at the primary “Crowdsourcing” concept first. Industries are being disrupted by digital technologies today. Due to this disruption, traditional ways of innovation are insufficient. The collation of inputs from large groups is called crowdsourcing. Crowdsourcing happens online.

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Pulse Everywhere: The Biggest Product Announcements Ever From Gainsight

Gainsight

Interestingly, when you are a leader in a particular space, like Gainsight is in Customer Success technology, the right path consists of multiple important pillars, all connected and working together. We are super proud of this innovative layer that will power our technology for years to come. . Customer Experience Center.

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The Most Under-Appreciated Product Management Skill

ProductPlan

The skills are wide-ranging, from ruthless prioritization, the ability to build consensus with stakeholders, metrics-based decision making, and a host of other business and technical skills. Crowdsourced Picks. We have hundreds of methods and tools, but sometimes the solutions come from within…”. Common Threads.

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Developing a Test Strategy for the Agile World

Centercode

The great thing that Agile brings is the usefulness of many new tools, such as Confluence. I believe you should embrace these tools and adjust your strategy to best fit what your organization is using. You must have a review session to discuss the points of the strategy document. Another great tool for testers is virtualization.

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Business model first–and other innovation insights for product managers Aug 19, 2016 - The Everyday Innovator – Resources for Product Managers and Innovators

Product Innovation Educators

Using the Lean Canvas is one tool I recommend to help product managers think through the business model while crafting new product concepts. Should product managers be technical? Some stress technical skills and even engineering or computer science degrees. good-products-bad-businesses/. What are the skills innovators need?