Lenny Rachitsky

APRIL 18, 2024

Simplify security • Coda —The all-in-one collaborative workspace — Dalton Caldwell is Managing Director and Group Partner at Y Combinator. Brought to you by: • Eppo —Run reliable, impactful experiments • Vanta —Automate compliance.

Startups 117

Startups Feedback Software Crowdsource Customer Feedback 117

Gainsight

SEPTEMBER 19, 2022

For Customer Success (CS) teams, creating and managing alignment is essential at all stages of your CS evolution. That’s why you should consider maintaining a customer success handbook to scale knowledge transfer for new employees and set standards that everyone in your organization can follow to deliver on customer outcomes.

Customer Experience 52

Customer Experience Crowdsource Systems Review Software Review 52

Product Innovation Educators

MARCH 27, 2023

Lessons for product managers from PDMA’s Outstanding Corporate Innovators Award Every year the Product Management and Development Association (PDMA) recognizes an organization with the Outstanding Corporate Innovators Award (OCI). Summary of some concepts discussed for product managers [3:04] Why was the OCI award created?

User Testing 83

User Testing Crowdsource Healthcare Finance 83

Gainsight

APRIL 2, 2021

Because the product is so technical, the CS team includes the traditional CSM role as well as Technical Account Managers and Solutions Architects. Indeed, since Gitlab is so transparent, you can see their approach , including how they leverage Gainsight , in their online handbook. . Here are the top 6 insights: 1.

User Testing 52

User Testing Customer Feedback Customer Experience Analytic Tools 52