Gainsight

SEPTEMBER 19, 2022

That’s why you should consider maintaining a customer success handbook to scale knowledge transfer for new employees and set standards that everyone in your organization can follow to deliver on customer outcomes. What is a customer success handbook? How should a customer success handbook be developed?

Customer Experience 52

Customer Experience Crowdsource Systems Review Software Review 52

Lenny Rachitsky

APRIL 18, 2024

Find the transcript at: [link] Where to find Dalton Caldwell: • X: [link] • LinkedIn: [link] Where to find Lenny: • Newsletter: [link] • X: [link] • LinkedIn: [link] In this episode, we cover: ( 00:00 ) Dalton’s background ( 04:41 ) The value of simple advice ( 07:04 ) Dalton’s advice: “Just don’t (..)

Startups 117

Startups Feedback Software Crowdsource Customer Feedback 117

Product Innovation Educators

MARCH 27, 2023

The award started in 1988, and in 2004 the OCI committee was asked to write a chapter for the PDMA Handbook of New Product Development about the OCI award. Another example is Novazymes, a biotech company, which created their own crowdsourcing platform for their employees. They had tremendous success.

User Testing 83

User Testing Crowdsource Healthcare Finance 83

Gainsight

APRIL 2, 2021

Indeed, since Gitlab is so transparent, you can see their approach , including how they leverage Gainsight , in their online handbook. . Finally, for the main event, we asked the group to crowdsource a list of things that make Customer Success in the PLG world different. Here are the top 6 insights: 1.

User Testing 52

User Testing Customer Feedback Customer Experience Analytic Tools 52