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As Intercom’s customer base moved upmarket, it became increasingly obvious to us in Sales that what worked well in our product for early-stage startups didn’t for larger companies. We were laser-focused on helping everyone buy Intercom and nailing the fundamentals of SaaS sales.
A new survey by the rapid consumer feedbackplatform Alpha sheds valuable light on the question. Alpha surveyed over 500 product leaders from large organizations and startups for its 2020 Product Management Insights Report. Here’s what they had to say: Direct customer feedback is the best source of new product and feature ideas.
Incumbents across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. Product teams responsible for introducing new solutions to the market are embracing agile workflows and need to engage in higher-velocity decision-making to inform recurring code sprints.
Incumbents across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. Product teams responsible for introducing new solutions to the market are embracing agile workflows and need to engage in higher-velocity decision-making to inform recurring code sprints.
Incumbents across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. Product teams responsible for introducing new solutions to the market are embracing agile workflows and need to engage in higher-velocity decision-making to inform recurring code sprints.
Alex Yang: For those of you who are wondering why you just got Rick-rolled, Elpie and I decided to crowdsource our walk on song from our team. The best candidates they have their pick of where to work and it’s really hard for small startup to compete. Alex Yang: The company where we work builds technology to fight global poverty.
They possess an unwavering conviction in their startup’s potential, even in the face of daunting obstacles. Beware of “tar pit ideas”: ideas that receive initial positive feedback but may lead to long-term challenges. A successful pivot often entails focusing on familiar problems and refining previous solutions.
VOC focuses on gathering and analyzing customer feedback to understand their needs, preferences, and expectations. Advantages include: – Quickly gathering feedback – Generating new ideas – Gauging emotional responses However, focus groups can be biased by group dynamics and may not represent the broader market.
Mihika was one of the early leads on FigJam, Figma’s first-ever new product launch, and most recently, she pitched and launched Figma’s latest product, Figma Slides, which in my recent survey of readers is already ahead of Apple Keynote and tied with Canva as your most used presentation software.
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