Lenny Rachitsky

APRIL 18, 2024

Beware of “tar pit ideas”: ideas that receive initial positive feedback but may lead to long-term challenges. However, despite the positive feedback and validation, they can become difficult to pivot away from once their limitations become apparent.

Startups 117

Startups Feedback Software Crowdsource Customer Feedback 117

Product Innovation Educators

MARCH 27, 2023

The award started in 1988, and in 2004 the OCI committee was asked to write a chapter for the PDMA Handbook of New Product Development about the OCI award. Another example is Novazymes, a biotech company, which created their own crowdsourcing platform for their employees. They had tremendous success.

User Testing 83

User Testing Crowdsource Healthcare Finance 83

Gainsight

APRIL 2, 2021

Because the product is so technical, the CS team includes the traditional CSM role as well as Technical Account Managers and Solutions Architects. Indeed, since Gitlab is so transparent, you can see their approach , including how they leverage Gainsight , in their online handbook. . Here are the top 6 insights: 1.

User Testing 52

User Testing Customer Feedback Customer Experience Analytic Tools 52