Usersnap

FEBRUARY 19, 2019

Negative online feedback is just a finger’s swipe away. Do we have any smart solutions available? It is a cost-effective and real-world multi-platform testing approach. Let’s look at the primary “Crowdsourcing” concept first. Industries are being disrupted by digital technologies today. Crowdtesting is the answer.

Reporting Tools 76

Reporting Tools Feedback Software Data Visualization Crowdsource 76

ProductPlan

JUNE 29, 2023

More recently, we’ve helped you crowdsource new ideas from customers and stakeholders alike , and create a consistent GTM process for every new launch. However, as a tool for communicating product plans, a roadmap often isn’t the right place to summarize high-level goals. Now, we want to help you capture your product strategy.

Product Strategy 97

Product Strategy Reporting Tools Strategy Feedback Software 97

Lenny Rachitsky

APRIL 18, 2024

Beware of “tar pit ideas”: ideas that receive initial positive feedback but may lead to long-term challenges. However, despite the positive feedback and validation, they can become difficult to pivot away from once their limitations become apparent.

Startups 86

Startups Feedback Software Crowdsource Customer Feedback 86

Intercom, Inc.

JUNE 20, 2018

We were laser-focused on helping everyone buy Intercom and nailing the fundamentals of SaaS sales. We had to look at the problems our new customers needed to solve with fresh eyes and build a healthy partnership with Product to turn these roadblocks in the sales cycle into solutions that customers would love.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

The Product Coalition

MARCH 27, 2020

I had to learn a new tool, and a new organization, all at once. Slack is a channel-based messaging platform We use channels to organize our work into focused, easily searchable conversations?—?for In addition, we need tools and systems that help us stay agile, find information quickly and deal with ever-changing conditions.

Feedback Software 131

Feedback Software Research Software Reporting Tools Technical Review 131

The Product Manager Coach Blog

SEPTEMBER 5, 2023

Every connection you make is a potential solution to a problem you haven’t encountered yet. By networking, you’ll get: Crowdsourced Solutions: Instead of spending hours researching, a well-placed question within your network can offer immediate answers. Diverse Expertise: A network is not just product managers.

Research Software 52

Research Software Feedback Software User Testing Product Manager 52

Bain Public

OCTOBER 19, 2021

They were first to market in the search space but spent years increasing revenue exploring the media/ad space, allowing Google to out-pace their search technology. This includes patents, brand copyright, industrial design and software source code. Over the last decade, subscription-based SaaS pricing has become the standard.

Feedback Software 52

Feedback Software Roadmap Data Visualization Strategy 52

Centercode

JULY 16, 2019

When it comes to soliciting pre-release customer feedback, most teams focus on one thing: bugs. But while the focus on bugs isn’t misplaced, you should know that your users – whether you’re soliciting customer feedback through surveys, crowdsourced testing , or Customer Validation – are pointing out more than bugs and defects.

User Testing 49

User Testing Customer Feedback Feedback Software Customer Experience 49

ProductPlan

JUNE 29, 2023

More recently, we’ve helped you crowdsource new ideas from customers and stakeholders alike , and create a consistent GTM process for every new launch. However, as a tool for communicating product plans, a roadmap often isn’t the right place to summarize high-level goals. Now, we want to help you capture your product strategy.

Product Strategy 40

Product Strategy Reporting Tools Strategy Feedback Software 40

Gainsight

APRIL 2, 2021

Because the product is so technical, the CS team includes the traditional CSM role as well as Technical Account Managers and Solutions Architects. Finally, for the main event, we asked the group to crowdsource a list of things that make Customer Success in the PLG world different. Here are the top 6 insights: 1.

User Testing 52

User Testing Customer Feedback Customer Experience Analytic Tools 52

Gainsight

MAY 13, 2020

Interestingly, when you are a leader in a particular space, like Gainsight is in Customer Success technology, the right path consists of multiple important pillars, all connected and working together. Vision and voice of the customer have made us the leader among customer success software vendors. Customer Experience Center.

Analytic Tools 59

Analytic Tools Feedback Software Technical Review Customer Experience 59

DISQO

JULY 5, 2018

Incumbents across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. Product teams responsible for introducing new solutions to the market are embracing agile workflows and need to engage in higher-velocity decision-making to inform recurring code sprints.

User Testing 66

User Testing Research Software Market Research Product Research 66

Centercode

APRIL 16, 2021

So how do you generate the feedback you need to validate releases while maintaining agile speed and cadence? And since the feedback is coming from actual customers, their insights are actually contextualized and relevant for product success. They’re not just crowdsourced QA testers.

User Testing 90

User Testing Customer Feedback Agile Product Research 90

DISQO

JULY 5, 2018

Incumbents across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. Product teams responsible for introducing new solutions to the market are embracing agile workflows and need to engage in higher-velocity decision-making to inform recurring code sprints.

User Testing 40

User Testing Research Software Product Research Market Research 40

DISQO

JULY 5, 2018

Incumbents across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. Product teams responsible for introducing new solutions to the market are embracing agile workflows and need to engage in higher-velocity decision-making to inform recurring code sprints.

User Testing 40

User Testing Research Software Product Research Market Research 40

ProductPlan

FEBRUARY 14, 2023

It also makes them feel like their input and feedback are more valued while expediting the resolution of time-sensitive issues, such as product launches. Keep your calendar updated—along with your status icons on your asynchronous messaging platform of choice—so your team can quickly see if you’re available for an impromptu interaction.

Feedback Software 59

Feedback Software Reporting Tools Crowdsource Customer Experience 59

The Product Coalition

MARCH 5, 2018

Build a feedback loop This helps to gauge customer satisfaction and generates data for improving your machine learning model Monitor For errors, technical glitches and prediction accuracy Get creative! Identify the Problem Machine Learning is a powerful tool for solving customer problems, but it does not tell you what problems to solve.

Artificial Inteligence 60

Artificial Inteligence User Testing Product Research Data Visualization 60

Product Innovation Educators

MARCH 27, 2023

Another example is Novazymes, a biotech company, which created their own crowdsourcing platform for their employees. Winners come up with tools to evaluate projects based on critical criteria. Many companies find this valuable, and some later win the award after adapting their practices to reflect what they learned from us. [9:40]

User Testing 83

User Testing Crowdsource Healthcare Finance 83

Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. That question has been on Will Larson ‘s mind for a long time.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Amplitude

APRIL 8, 2020

We believe this adoption not only drives a better understanding of a team’s impact but it also helps them identify and align around the right problems and solutions. At Amplitude, we invite the whole team to our user research sessions so that the engineers who will be building the solution can hear the customer’s pain firsthand.

Data Visualization 59

Data Visualization User Testing Product Research Reporting Tools 59

TSIA

SEPTEMBER 19, 2017

For our fall Technology Services World conference , we used the crowdsourcing approach to select a theme. We gathered input from members and asked our various advisory boards for feedback on the suggestions, arriving at what I think is truly a “big tent” topic: The Art and Science of the Customer Journey.

User Testing 40

User Testing Crowdsource Customer Feedback Feedback Software 40

Intercom, Inc.

MARCH 4, 2021

What began as a crowdsourcing initiative quickly evolved into an ecosystem where women can access funding, business training, and community building to help their businesses scale. ” And because of my background in business solutions, business development, marketing, communications, education, I’m used to planning.

Reporting Tools 151

Reporting Tools Research Software Feedback Software Education 151

Business of Software Conference

MAY 21, 2020

Alex Yang: For those of you who are wondering why you just got Rick-rolled, Elpie and I decided to crowdsource our walk on song from our team. Alex Yang: The company where we work builds technology to fight global poverty. Our current product is a biometric fingerprint scanner paired with an Android app.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

SidsAvenue

AUGUST 19, 2016

From the report " When it comes to justifying their spend librarians and information specialists put a lot of stock in usage statistics: 86% use them to prove the value of their purchases, second most important is feedback from users (77%). " The technology landscape is changing faster than ever before. Why should the library change ?

Technical Review 40

Technical Review User Testing Reporting Tools Customer Experience 40

SidsAvenue

AUGUST 19, 2016

From the report " When it comes to justifying their spend librarians and information specialists put a lot of stock in usage statistics: 86% use them to prove the value of their purchases, second most important is feedback from users (77%). " The technology landscape is changing faster than ever before. Why should the library change ?

Technical Review 40

Technical Review User Testing Reporting Tools Customer Experience 40

Product Innovation Educators

JUNE 3, 2024

VOC focuses on gathering and analyzing customer feedback to understand their needs, preferences, and expectations. Advantages include: – Quickly gathering feedback – Generating new ideas – Gauging emotional responses However, focus groups can be biased by group dynamics and may not represent the broader market.

User Testing 69

User Testing Product Research Market Research Data Visualization 69

Business of Software Conference

APRIL 9, 2021

artisinal software companies and where are you where are you speaking to us today from. In the grand scheme of things, nothing’s gonna really, the company’s not gonna go bankrupt, which I realise it’s an incredible privilege that we have as a software, entrepreneur intrapreneurs. Mark Littlewood. Natalie Nagele.

Weak Development Team 40

Weak Development Team Software Review Definition Customer Experience 40

The Product Coalition

JUNE 22, 2020

A new survey by the rapid consumer feedback platform Alpha sheds valuable light on the question. Here’s what they had to say: Direct customer feedback is the best source of new product and feature ideas. There wasn’t much value found in crowdsourcing either, which has become more popular in recent years.

User Testing 78

User Testing Product Research Customer Feedback Crowdsource 78