Product Innovation Educators

MARCH 27, 2023

Sally spent 36 years with The Dow Chemical Company and GlaxoSmithKline Consumer Healthcare. From 1988-2004, winners were early adopters of Stage-Gate, cross-functional teams, and voice-of-the-customer. One of those elements is solving a significant customer problem. It’s important to talk to the customer.

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User Testing Crowdsource Healthcare Finance 223

Product Innovation Educators

AUGUST 19, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. Products (wrongly) get created this way – product first, customer second, revenue third. build products customers want and love. How product managers can create new ideas.

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Data Visualization Weak Development Team Customer Feedback Research Software 127

Centercode

DECEMBER 28, 2022

When it comes to soliciting pre-release customer feedback, most teams focus on one thing: bugs. But while the focus on bugs isn’t misplaced, you should know that your users – whether you’re soliciting customer feedback through surveys, crowdsourced testing, […]

User Testing 52

User Testing Customer Feedback Crowdsource Product Research 52

Centercode

JULY 16, 2019

When it comes to soliciting pre-release customer feedback, most teams focus on one thing: bugs. When you treat all customer feedback one way, you’re missing out on the full benefits of target market insights. Here are the 3 critical things you should be looking for in your customer feedback.

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User Testing Customer Feedback Feedback Software Customer Experience 49

ProductPlan

NOVEMBER 8, 2022

You created your product to help customers solve a problem and align with your organization’s product vision. Your understanding of the problem may have evolved based on observing customers using your product. It should go without saying that you want to get customer feedback. What is crowdsourcing?

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Crowdsource Feedback Software User Testing Customer Feedback 52

DISQO

JULY 5, 2018

“It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. Whereas many organizations have deep and meaningful expertise doing large-scale market research, their findings are hitting critical limitations. Make small bets, via experimentation.

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User Testing Research Software Market Research Product Research 66

The Product Coalition

MARCH 27, 2020

Our Customer Experience team sends every tweet to @SlackHQ into a channel to review and discuss (we have #love-tweets and #beef-tweets). As I heard one of our customers say during user research: “Slack is a more human way of communicating.” from suppliers and agencies to partners and customers.

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Feedback Software Research Software Reporting Tools Technical Review 143

Centercode

APRIL 2, 2019

Test strategy is critical to the success of any testing effort – but where do you start? How you involve real users in beta testing? In our interview with Adam Satterfield , director of Testing and Quality at Anthem, we dive deeper into these questions and the importance of test strategy on the whole.

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User Testing Agile Product Research Testing 74

Lenny Rachitsky

APRIL 18, 2024

Beware of “tar pit ideas”: ideas that receive initial positive feedback but may lead to long-term challenges. However, despite the positive feedback and validation, they can become difficult to pivot away from once their limitations become apparent. But if there are still untapped ideas, persevere and try them first.

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Startups Feedback Software Crowdsource Customer Feedback 112

Intercom, Inc.

APRIL 22, 2021

Write a draft, talk through it with your peers, your manager and other staff engineers – and don’t forget to ask for feedback. You last chatted with us way back in 2018, when you shared your insights on engineering and infrastructure management. If you enjoy our discussion, check out more episodes of our podcast. How can we fix it?”

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Technical Review Leadership CTO Coach Weak Development Team 274

Userpilot

SEPTEMBER 8, 2022

A help center is an in-app self-serve support system designed to help customers solve their problems inside the product. Having an in-app help center enhances customer satisfaction since customers don’t have to rush to contact customer support. A help center, thus, supports customers when they’re stranded.

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Feedback Software Customer Experience User Testing Customer Feedback 98

freshtrax

MAY 21, 2024

One area where the impact of AI technology is noticeable is in what we call “crowdsourcing businesses.” According to some institutional investors I know, sales in some categories of major crowdsourcing services, such as illustration, have significantly declined. To be successful, you need to act as though the user’s pain is your pain.

Crowdsource 64

Crowdsource Customer Feedback Reporting Tools ChatGPT 64

Usersnap

FEBRUARY 19, 2019

The customer finding it could damage your reputation. Negative online feedback is just a finger’s swipe away. It’s nice to have your customers testing the application. It is a cost-effective and real-world multi-platform testing approach. Crowdtesting is simply user testing through broader groups of people.

Reporting Tools 76

Reporting Tools Feedback Software Data Visualization Crowdsource 76

Userpilot

MARCH 3, 2022

Helping your users get the most out of your product is an important (and tricky) job. Knowledge bases can become one of your most effective tools for answering your users’ questions, reducing pressure on your support team – and ultimately enhancing the customer experience. Looking for SaaS knowledge base examples?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

The Product Coalition

MARCH 5, 2018

Here they are at a glance: Identify the problem There are no alternatives to good old fashioned user research Get the right data set Machine learning needs data?—?lots Weigh the cost of getting it wrong A wrong prediction can have consequences ranging from mild annoyance to the user to losing a customer forever.

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Artificial Inteligence User Testing Product Research Data Visualization 60

Gainsight

APRIL 2, 2021

Have you ever heard the one about the client that “was a little different than your other customers?” In the Customer Success world, this scenario has become a bit of a joke. So when a Customer Success leader, as one of OUR clients, tells us about how different they are, it’s reasonable to be a bit skeptical.

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User Testing Customer Feedback Customer Experience Analytic Tools 52

DISQO

JULY 5, 2018

“It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. Whereas many organizations have deep and meaningful expertise doing large-scale market research, their findings are hitting critical limitations. Make small bets, via experimentation.

User Testing 40

User Testing Research Software Product Research Market Research 40

DISQO

JULY 5, 2018

“It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. Whereas many organizations have deep and meaningful expertise doing large-scale market research, their findings are hitting critical limitations. Make small bets, via experimentation.

User Testing 40

User Testing Research Software Product Research Market Research 40

ProductPlan

JUNE 29, 2023

More recently, we’ve helped you crowdsource new ideas from customers and stakeholders alike , and create a consistent GTM process for every new launch. Many of our customers are candid about their struggles to connect initiatives planned in their roadmaps to the broader goals they support. It’s a complicated request.

Product Strategy 97

Product Strategy Reporting Tools Strategy Feedback Software 97

Lenny Rachitsky

DECEMBER 5, 2023

As I dug in and chatted with the founders, I was blown away by how methodically they were able to articulate what it takes to build a viral consumer app (particularly one targeted at Gen Z). You want to build a product where users can survive in smaller pockets—or, better still, alone. Think of single-player tools as kindling.”

User Testing 52

User Testing Research Software Customer Experience Data Visualization 52

Amplitude

APRIL 8, 2020

Many of our customers are also focused on driving adoption, so we often get asked how we use Amplitude to drive results. At Amplitude, we invite the whole team to our user research sessions so that the engineers who will be building the solution can hear the customer’s pain firsthand. Stage 2: We Ran an A/B Test.

Data Visualization 59

Data Visualization User Testing Product Research Reporting Tools 59

TSIA

SEPTEMBER 19, 2017

For our fall Technology Services World conference , we used the crowdsourcing approach to select a theme. We gathered input from members and asked our various advisory boards for feedback on the suggestions, arriving at what I think is truly a “big tent” topic: The Art and Science of the Customer Journey.

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User Testing Crowdsource Customer Feedback Feedback Software 40

ProductPlan

JANUARY 2, 2020

When interviewing customers to make sure you truly understand what they think. In these situations, silence (followed by thoughtful responses) shows you’re valuing the opinions and insights of others. Crowdsourced Picks. Products we build solve problems for users. When discussing priorities with stakeholders.

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Product Manager Product Management Technical Review Crowdsource 74

Usersnap

JULY 17, 2020

Especially when building customer-centric products, the software text matters. Providing software in our customer’s native language impacts the user experience a lot. There are many reasons why Translation Management is important for your product’s customer experience. Why should you consider Smartling?

Feedback Software 52

Feedback Software Reporting Tools Research Software Software Review 52

Bain Public

JUNE 11, 2019

Bain Public’s experienced group of product managers reviewed the following 7 product management software systems, helping product managers with a wide variety of tasks such as product strategy and roadmapping, task management, customer feedback, user testing and much more. Roadmap and Build Products Customers Love Aha!

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Feedback Software Research Software Analytic Tools Reporting Tools 40

The Product Manager Coach Blog

SEPTEMBER 5, 2023

In this article, we’ll delve deep into the importance of networking for product managers, drawing upon years of experience and insights from industry leaders. Innovations arise daily, and staying ahead isn’t just about skill—it’s about insights. It includes tech enthusiasts, market researchers, and even end-users.

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Research Software Feedback Software User Testing Product Manager 52

Gainsight

MAY 13, 2020

Interestingly, when you are a leader in a particular space, like Gainsight is in Customer Success technology, the right path consists of multiple important pillars, all connected and working together. One, we love our customers and dedicate a large percentage of our roadmap towards helping them achieve more with Gainsight.

Analytic Tools 59

Analytic Tools Feedback Software Technical Review Customer Experience 59

ProductPlan

FEBRUARY 14, 2023

It also makes them feel like their input and feedback are more valued while expediting the resolution of time-sensitive issues, such as product launches. And crowdsource ideas for future activities and let the team vote for their top picks via a poll to ensure that as many people as possible are excited about participating.

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Feedback Software Reporting Tools Customer Experience Crowdsource 59

Bain Public

OCTOBER 19, 2021

Regulatory protection Regulatory protection is about decreasing your customer acquisition costs and opening yourself up to new markets and segments because you have the proper certifications that allow customers to work with you (legally) versus the competition. They remain unique in the market and hard to catch. Think about the phone.

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Feedback Software Roadmap Data Visualization Strategy 52

ProductPlan

JUNE 29, 2023

More recently, we’ve helped you crowdsource new ideas from customers and stakeholders alike , and create a consistent GTM process for every new launch. Many of our customers are candid about their struggles to connect initiatives planned in their roadmaps to the broader goals they support. It’s a complicated request.

Product Strategy 40

Product Strategy Reporting Tools Strategy Feedback Software 40

SidsAvenue

AUGUST 19, 2016

From the report " When it comes to justifying their spend librarians and information specialists put a lot of stock in usage statistics: 86% use them to prove the value of their purchases, second most important is feedback from users (77%). " Why should the library change ? The portal should be a social network for readers.

Technical Review 40

Technical Review User Testing Reporting Tools Customer Experience 40

SidsAvenue

AUGUST 19, 2016

From the report " When it comes to justifying their spend librarians and information specialists put a lot of stock in usage statistics: 86% use them to prove the value of their purchases, second most important is feedback from users (77%). " Why should the library change ? The portal should be a social network for readers.

Technical Review 40

Technical Review User Testing Reporting Tools Customer Experience 40

Business of Software Conference

MAY 21, 2020

Alex Yang: For those of you who are wondering why you just got Rick-rolled, Elpie and I decided to crowdsource our walk on song from our team. We’ve also received some incredible feedback from our interview process. Elpie Bannister: Throughout the presentation we’ll share our insights in relation to finding talent.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Intercom, Inc.

MARCH 4, 2021

What began as a crowdsourcing initiative quickly evolved into an ecosystem where women can access funding, business training, and community building to help their businesses scale. ” So I told her about user-generated content and I said, “Well, did you give them a clear call to action?” Constructive Feedback.

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Reporting Tools Research Software Feedback Software Education 151

Product Innovation Educators

JUNE 3, 2024

Mastering Market Research Techniques for Successful Product Management Watch on YouTube TBD TLDR Market research is essential for product managers to make informed business decisions and to create products customers love. Using multiple methods provides a more complete and insightful picture of customer needs.

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User Testing Product Research Market Research Data Visualization 177

Business of Software Conference

APRIL 9, 2021

Everybody’s slowing down, including your customers so often, we’re b2b. All of a sudden, I don’t you know, I saw a guy yesterday was like, I only had a fever for three hours, this fever testing isn’t valuable. Well, the reason we are spread out like this is because we compete on customer service.

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Weak Development Team Software Review Definition Customer Experience 40

The Product Coalition

JUNE 22, 2020

A new survey by the rapid consumer feedback platform Alpha sheds valuable light on the question. Alpha surveyed over 500 product leaders from large organizations and startups for its 2020 Product Management Insights Report. Here’s what they had to say: Direct customer feedback is the best source of new product and feature ideas.

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User Testing Product Research Customer Feedback Crowdsource 79