Centercode

JULY 16, 2019

When it comes to soliciting pre-release customer feedback, most teams focus on one thing: bugs. Understandably so – a buggy product in a competitive marketplace is kryptonite to a successful launch. When you treat all customer feedback one way, you’re missing out on the full benefits of target market insights.

User Testing 49

User Testing Customer Feedback Feedback Software Customer Experience 49

Intercom, Inc.

JUNE 20, 2018

As Intercom’s customer base moved upmarket, it became increasingly obvious to us in Sales that what worked well in our product for early-stage startups didn’t for larger companies. To fix it, we had to change how we worked with our product team. Trial and error: adding sales input to the product roadmap.

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Gainsight

APRIL 2, 2021

Have you ever heard the one about the client that “was a little different than your other customers?” In the Customer Success world, this scenario has become a bit of a joke. So when a Customer Success leader, as one of OUR clients, tells us about how different they are, it’s reasonable to be a bit skeptical.

User Testing 52

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ProductPlan

JUNE 29, 2023

ProductPlan has long been your single source of truth for the what , when , and how behind your product. More recently, we’ve helped you crowdsource new ideas from customers and stakeholders alike , and create a consistent GTM process for every new launch. Now, we want to help you capture your product strategy.

Product Strategy 97

Product Strategy Reporting Tools Strategy Feedback Software 97

DISQO

JULY 5, 2018

“It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. Whereas many organizations have deep and meaningful expertise doing large-scale market research, their findings are hitting critical limitations. Make small bets, via experimentation.

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User Testing Research Software Market Research Product Research 66

DISQO

JULY 5, 2018

“It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. Whereas many organizations have deep and meaningful expertise doing large-scale market research, their findings are hitting critical limitations. Make small bets, via experimentation.

User Testing 40

User Testing Research Software Product Research Market Research 40

DISQO

JULY 5, 2018

“It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. Whereas many organizations have deep and meaningful expertise doing large-scale market research, their findings are hitting critical limitations. Make small bets, via experimentation.

User Testing 40

User Testing Research Software Product Research Market Research 40

Centercode

APRIL 2, 2019

Test strategy is critical to the success of any testing effort – but where do you start? How you involve real users in beta testing? In our interview with Adam Satterfield , director of Testing and Quality at Anthem, we dive deeper into these questions and the importance of test strategy on the whole.

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User Testing Agile Product Research Testing 74

The Product Manager Coach Blog

SEPTEMBER 5, 2023

In the world of product management, where technical acumen, strategic vision, and people skills intersect, there’s an often underutilized asset that many PMs overlook: the power of networking. Plus, don’t forget to download the free guide, 10 Tips for Being a Better Product Manager , at the end of this post!

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Amplitude

APRIL 8, 2020

At Amplitude, we believe that product intelligence is a team sport—that analytics needs to be easy for the whole team to adopt. Many of our customers are also focused on driving adoption, so we often get asked how we use Amplitude to drive results. Stage 2: We Ran an A/B Test.

Data Visualization 59

Data Visualization User Testing Product Research Reporting Tools 59

The Product Coalition

MARCH 5, 2018

Building your first Machine Learning product can be overwhelming?—?the I’ve often seen great Machine Learning models fail to become great Products, not because of the ML itself, but because of the supporting product environment. I break down a Machine Learning product into eight steps. lots of it! Here goes step 1!

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Artificial Inteligence User Testing Product Research Data Visualization 60

Userpilot

SEPTEMBER 8, 2022

A help center is an in-app self-serve support system designed to help customers solve their problems inside the product. Having an in-app help center enhances customer satisfaction since customers don’t have to rush to contact customer support. Why do you need a help center for your product?

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Feedback Software Customer Experience User Testing Customer Feedback 90

Usersnap

FEBRUARY 19, 2019

You have developed your product sparked by brilliant ideas and are ready to go-live. The customer finding it could damage your reputation. Negative online feedback is just a finger’s swipe away. It’s nice to have your customers testing the application. You can have a variety of devices for testing.

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Reporting Tools Feedback Software Data Visualization Crowdsource 76

Bain Public

JUNE 11, 2019

It’s safe to say that shipping a product from start to finish is no easy task for a product manager. In order to get the job done properly and efficiently, product managers deserve the proper software, tools and resources needed to create and execute successful products. Roadmap and Build Products Customers Love Aha!

Feedback Software 40

Feedback Software Research Software Analytic Tools Reporting Tools 40

Product Innovation Educators

MARCH 27, 2023

Lessons for product managers from PDMA’s Outstanding Corporate Innovators Award Every year the Product Management and Development Association (PDMA) recognizes an organization with the Outstanding Corporate Innovators Award (OCI). Summary of some concepts discussed for product managers [3:04] Why was the OCI award created?

User Testing 83

User Testing Crowdsource Healthcare Finance 83

ProductPlan

JUNE 29, 2023

ProductPlan has long been your single source of truth for the what , when , and how behind your product. More recently, we’ve helped you crowdsource new ideas from customers and stakeholders alike , and create a consistent GTM process for every new launch. Now, we want to help you capture your product strategy.

Product Strategy 40

Product Strategy Reporting Tools Strategy Feedback Software 40

Gainsight

MAY 23, 2019

When it rains, it pours—products and features, that is! In addition to the exciting announcement of the Gainsight Customer Cloud at Pulse 2019 and new offerings that include Gainsight CDP, CX and RO, our product leaders also shared an incredible list of innovations to our existing products. Gainsight PX. Coming Soon.

Data Visualization 75

Data Visualization Analytic Tools Reporting Tools Customer Experience 75

ProductPlan

FEBRUARY 14, 2023

Remote work and hybrid product teams existed before 2020, but the pandemic supercharged the transformation of many more into more distributed organizations. This requires product leaders to distinguish between healthy communication and becoming an overbearing presence despite the distance.

Feedback Software 59

Feedback Software Reporting Tools Crowdsource Customer Experience 59

ProductPlan

JANUARY 2, 2020

We write a lot about the skills that product managers need to be effective. But what are the most under-appreciated product management skills? But what are the most under-appreciated product management skills? To answer that question, we asked several product managers for their thoughts. Crowdsourced Picks.

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Product Management Product Manager Technical Review Crowdsource 74

The Product Coalition

MARCH 27, 2020

Tamar Yehoshua, Chief Product Officer, Slack A few weeks ago, I reached my one year anniversary at Slack. For example, we run a weekly executive product review with a small group, sparing people’s time from unnecessary meetings, and then “pin” the notes in a public channel. It’s hard to believe it’s already been a year.

Feedback Software 131

Feedback Software Research Software Reporting Tools Technical Review 131

Product Innovation Educators

AUGUST 19, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. Another reminder why new products need a workable business model. Products (wrongly) get created this way – product first, customer second, revenue third.

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Data Visualization Weak Development Team Customer Feedback Research Software 50

Usersnap

JULY 17, 2020

As a business, we’re regularly trying new products and tools to help us with our software development. Especially when building customer-centric products, the software text matters. Providing software in our customer’s native language impacts the user experience a lot. A big time saver for many teams.

Feedback Software 52

Feedback Software Reporting Tools Research Software Software Review 52

Lenny Rachitsky

DECEMBER 5, 2023

Each week I tackle reader questions about building product, driving growth, and accelerating your career. They launched the company back in 2019, while still students at the University of Pennsylvania, and today have scaled the app to millions of users and nearly 20,000 schools.

User Testing 52

User Testing Research Software Customer Experience Data Visualization 52

Bain Public

OCTOBER 19, 2021

I know you’re probably wondering: what does this have to do with your product roadmap strategies ? When it comes to your product, a MOAT is about building defences to break away from the competition. It’s about setting broad goals for your product and defending your company against current or future competitors.

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Feedback Software Roadmap Data Visualization Strategy 52

Intercom, Inc.

APRIL 22, 2021

Write a draft, talk through it with your peers, your manager and other staff engineers – and don’t forget to ask for feedback. You last chatted with us way back in 2018, when you shared your insights on engineering and infrastructure management. And Digg is an iconic brand, really amazing products in its time.

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Technical Review Leadership CTO Coach Weak Development Team 274

Product Innovation Educators

JUNE 3, 2024

Mastering Market Research Techniques for Successful Product Management Watch on YouTube TBD TLDR Market research is essential for product managers to make informed business decisions and to create products customers love. Successful companies leverage market research to drive innovation and revenue growth.

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User Testing Product Research Market Research Data Visualization 69

Business of Software Conference

MAY 21, 2020

Alex Yang: For those of you who are wondering why you just got Rick-rolled, Elpie and I decided to crowdsource our walk on song from our team. Our current product is a biometric fingerprint scanner paired with an Android app. Our product needs to work in some pretty extreme environments, so both are pretty robust.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Intercom, Inc.

MARCH 4, 2021

What began as a crowdsourcing initiative quickly evolved into an ecosystem where women can access funding, business training, and community building to help their businesses scale. So some people call it your viable product, or your most viable concept, or something. Constructive Feedback. They don’t have the tools.

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Reporting Tools Research Software Feedback Software Education 151

The Product Coalition

JUNE 22, 2020

A new survey by the rapid consumer feedback platform Alpha sheds valuable light on the question. Alpha surveyed over 500 product leaders from large organizations and startups for its 2020 Product Management Insights Report. Product development moves fast, but customer preferences move faster.”?—?Alpha’s

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User Testing Product Research Customer Feedback Crowdsource 78

Business of Software Conference

APRIL 9, 2021

In this talk, Peldi and Natalie discuss the aspects of remote worklife that are different now for working at home in result of Covid-19 including productivity, schedules, prioritisation, focus, and much more. So I think one of the biggest question that people keep asking a lot is around productivity, and like how do you stay productive?

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