Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Lenny Rachitsky

FEBRUARY 25, 2025

For more: Lennybot | Podcast | Courses | Hiring | Swag Subscribe now Annual subscribers get a free year of Perplexity Pro, Notion, Superhuman, Linear, and Granola , along with access to the entire 5-year back catalog and a thriving members-only Slack community. Then iron out any adjustments as a result of these reviews.

Strategy 116

Strategy Technical Review Product Strategy Product Research 116

The Product Coalition

FEBRUARY 5, 2021

We’re well overdue a conversation about Product Managers and technical skills. It doesn’t seem to matter how many times the industry tries to reassure newcomers that you don’t need to be a full stack software engineer to be a good Product Manager. And yet…we all seem to stay hung up on technical skills.

Technical Review 151

Technical Review Product Management Product Manager Software Review 151

Intercom, Inc.

APRIL 2, 2018

You stay the course. The code you’ve spent so much time on never ships. Instead of submitting your work for review, afraid of the amount of feedback you’re going to get, embrace the process and seek out the opinions of those who will give you the most feedback from day one. Agree a best course of action.

Technical Review 219

Technical Review Feedback Software Software Review Systems Review 219

The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). No formal stakeholder review as this is meant to be the first version that will undergo many iterations and refinements.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

Intercom, Inc.

OCTOBER 8, 2020

Right off the bat, Kristen acknowledges that the freemium model isn’t a universal cheat code for winning sales. The beauty of the freemium model in an enterprise setting is that the supplier due diligence process is already much further along. Listen to the full episode above or check out Kristen’s key takeaways below.

Software Review 205

Software Review Enterprise Technical Review User Testing 205

UX Planet

MARCH 15, 2025

Why My AI Learning Approach is Different When I first began exploring AI, I quickly realized that most learning resources available online are heavily technical. I found myself overwhelmed by complex machine learning algorithms, data modeling, and coding. Learn more at Empathy &AI.

Data Visualization 107

Data Visualization Artificial Inteligence Customer Feedback Technical Review 107

Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. Well, of course, they know what a staff engineer is, but I didn’t actually know what a staff engineer was. Brian: Great.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Intercom, Inc.

APRIL 8, 2020

We’d like to share some insights from what we’ve learned so far about software delivery and operations over the past few weeks of working from home during COVID-19 , and how we as an engineering team have adjusted to this unprecedented, unpredictable situation. New situation, new processes?

Software Review 223

Software Review Customer Experience Systems Review Engineering 223

Roman Pichler

APRIL 13, 2021

This, of course, assumes that you have a validated product strategy and a realistic product roadmap in place. But if the team motivation is declining—as people are being overworked or stressed—or if the code quality is deteriorating—as bugs are accumulating and the code complexity is increasing, alarm bells should go off.

Feedback Software 264

Feedback Software Data Visualization Analytic Tools Research Software 264

Intercom, Inc.

OCTOBER 31, 2019

Therefore, coding activities may become a distraction from what is really important in your new position. Maintaining respect: When your reports see you’re willing and able to do coding work, it can help cultivate and maintain their respect in you as a manager. When should you write code? Code reviewing pull requests.

Software Review 167

Software Review Engineering Technical Review Management 167

The Product Coalition

OCTOBER 16, 2024

We were now reviewing the features to be sunset, and the teams to work on them. With a dedicated reverse roadmap, you can easily show the experience improvements due to the deletion. You’re amongst good company — roadmap retirement at the tech giants Eliminating old, worn-out features is not a new concept. But it had to be done.

Roadmap 118

Roadmap Onboarding KPIs User Testing Customer Experience 118

The Product Coalition

NOVEMBER 2, 2021

A Technical Exercise In this post, I’ll offer my idea of the sort of technical abilities expected from a product manager. But is a surprisingly small amount of materials about the technical aspect of PM work. The Product Interview?—?A This can be highly useful for hiring managers, as well as for PMs planning their roadmap.

Technical Review 153

Technical Review Analytic Tools Software Review User Testing 153

Roman Pichler

JULY 20, 2016

Whenever you are faced with an agile, dynamic environment—be it that your product is young and is experiencing significant change or that the market is dynamic with new competitors or technologies introducing change, you should work with a goal-oriented product roadmap, sometimes also referred to as theme-based. Learn More.

Roadmap 350

Roadmap Agile Technical Review Weak Development Team 350

The Product Guy

AUGUST 15, 2019

These came from watching other product managers, reading books, attending meetups, and talking to other people in the tech industry about what product managers did. They will challenge themselves and the team to work in smarter ways, ask more questions, and think about code improvement.

Product Management 354

Product Management Product Manager Software Review Management 354

Intercom, Inc.

AUGUST 18, 2022

You’re autonomous, your code is immaculate, and you have a deep understanding of building and shipping software. Then, four years ago, in 2018, she got a job at Algolia as a software engineer. She diligently rose through the ranks, finally growing into the individual contributor role of a staff engineer. Brian: Super.

Engineering 204

Engineering Software Review Technical Review Development Team Review 204

Intercom, Inc.

MARCH 10, 2022

This is where having the right tech stack comes into play. However, with the right tech stack, your team can handle even complex payment problems with ease. If you have a disgruntled shopper , the best course of action is to minimize any further frustrations. Maintain momentum by bridging your tech stacks.

Customer Experience 209

Customer Experience Technical Review User Friction Data Visualization 209

Product Talk

MARCH 13, 2024

“Each team has a clear mission and will have distinct product outcomes (I’m only on week three of the Defining Outcomes course, so this part is a work in progress!).” They received a lot of pushback from the engineers initially because it created complexities around code reviews, tech debt management, release processes, etc.

Research Software 322

Research Software Weak Development Team Feedback Software User Testing 322

Lenny Rachitsky

JANUARY 14, 2025

For more: Lennybot | Podcast | Hire your next product leader | My favorite Maven courses | Swag Subscribe now I talk a lot on my podcast and in this newsletter about the correlation between successful companies and an obsession with velocity. I’ve yet to come across a software leader who isn’t.

Product Research 128

Product Research Research Software Data Visualization Reporting Tools 128

The Product Guy

FEBRUARY 27, 2018

So, I’ll start with this: a little while ago, I was having a difficult video call with my tech lead. But rather than pressing for answers, my tech lead simply sat back in his chair and shrugged. “Ah, Guest Post by: Stef Orzech (Mentee, Session 5, The Product Mentor) [Paired with Mentor, Alex Berman]. I furrow my brow incredulously.

Engineering 252

Engineering Weak Development Team Technical Review Software Review 252

The Product Coalition

JULY 1, 2021

Tech Spikes are a useful activity for your product development team to perform when you need to explore how you are going to solve a challenging problem. This practical guide to Tech Spikes covers why you would do a tech spike, what they are, when to use them and how to run one. usually writing code?—?is

Technical Review 106

Technical Review Research Software User Testing Customer Experience 106

The Product Coalition

OCTOBER 19, 2020

Of course, the lesson here is: innovate or die. This is a well known mantra among tech CEOs, especially Facebook’s Mark Zuckerberg. To help illustrate the process, let’s say we’re an established B2B software company that makes vehicle inventory and sales products for the US automotive industry. congratulations!

Technical Review 179

Technical Review Analytic Tools Research Software Development Team Review 179

The Product Coalition

DECEMBER 23, 2021

When it comes to building financial software, the importance of great design skyrockets. With the worldwide revenue from the financial technology sector to double by 2024 , fierce competition evolves. Fintech software represents specific challenges due to diverse dynamic content, graphs, tables, and more.

Weak Development Team 184

Weak Development Team UX User Testing Technical Review 184

Product Management Lessons from the Trenches

DECEMBER 17, 2018

Fortunately, technology has been rapidly advancing and there are tools available that make this a solvable problem. This applies at web-scale of course, but also can be powerful for intra-organization search as well. Sentiment analysis is often used to review survey results from customer-service interactions, product reviews, etc.

Technical Review 30

Technical Review Feedback Software Artificial Inteligence User Testing 30

Roman Pichler

NOVEMBER 1, 2022

As its name suggests, this roadmap focuses on product goals and outcomes, such as acquiring customers, increasing engagement, and future-proofing the product by removing technical debt. This, of course, assumes that you are adequately empowered and that you have the final say on strategic product decisions.

Roadmap 340

Roadmap Weak Development Team Customer Experience Reporting Tools 340

Intercom, Inc.

JUNE 3, 2021

There have been two seminal memos that have, in a sense, rocked the tech industry. And if you feel confident about your business post-vaccine, now is the time to carefully step on the gas (or step on the accelerator pedal if, of course, you’re driving an electric car).” And then, of course, the speculation too.

Strategy 228

Strategy Feedback Software Research Software Software Review 228

Intercom, Inc.

OCTOBER 27, 2022

If you’re short on time, here are a few quick takeaways: If you’re starting a business, make sure you have the technical skills to build, manage, and grow your services internally. Where does your interest in SaaS and tech come from? Alex: Well, I started coding very early, when I was a teenager. None of us had technical skills.

Technical Review 118

Technical Review Software Review Systems Review Data Visualization 118

Product Innovation Educators

MAY 22, 2023

How product mangers can improve collaboration in cross-functional teams Today we are talking with Maziar Adl, the co-founder and CTO of Gocious, an organization that creates product roadmap management software. The CPO put together a product board, which met on a regular basis to review the major items coming in.

Feedback Software 254

Feedback Software User Testing User Friction Customer Experience 254

The Product Coalition

JANUARY 17, 2021

Before starting the task, the ethical hacker must inform software developers or hardware manufacturers. This is to understand whether there are any security vulnerabilities present in their software or hardware. Versatility & proficiency in multiple languages helps you with code injection and poisoning domains.

Reporting Tools 148

Reporting Tools Research Software Technical Review Software Review 148

Userpilot

SEPTEMBER 5, 2022

Wondering how to ask for customer reviews effectively and get them to respond immediately? Customer reviews play an integral role in any SaaS company’s marketing and customer service efforts. These reviews can directly influence consumer sentiments , attract new customers, and help your product grow. Let’s dive in!

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Product Talk

AUGUST 4, 2021

During our coaching session, we reviewed their work and iterated on it as needed. Because I worked with three sets of ten teams over the course of the year, I could look at each set as its own cohort and track progress cohort over cohort. Working with Reviewers: The First Full Manuscript Judgments. But it had another benefit.

Product Research 299

Product Research Books User Testing Research Software 299

Mind the Product

APRIL 21, 2020

Follow Teresa on Twitter and LinkedIn , keep up to date with her at ProductTalk and her courses. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. Follow Teresa on Twitter and LinkedIn , keep up to date with her at ProductTalk and her courses. Remote Working. Remote Working.

Product Research 225

Product Research Customer Experience Feedback Software Research Software 225

The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. The first step is of course Planning, so let’s get to work. You should be able to define the project scope and goals clearly by outlining the objectives, functionalities, and features of the software.

Feedback Software 146

Feedback Software Reporting Tools Software Developers Software Development 146

Product Talk

MAY 15, 2024

In each instance, Ellen found a solution that didn’t require too much time or technical know-how to set up. This meant that they could attach information like the user ID to the Typeform page and review it as part of the responses users provided. The best way to begin is with small steps. You can submit yours here.

Product Research 308

Product Research Feedback Software Analytic Tools User Testing 308

Alchemer Mobile

AUGUST 6, 2020

12 Product Management Myths | Due to its murkiness, there are a few common myths that plague product management across industries and company size. Ratings and Reviews: Where to Start and How to Win | You likely understand the importance of making a good first impression through your app’s positive ratings and reviews.

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179

UX Planet

DECEMBER 11, 2023

The idea for a course catalog of conversation design courses has been parked in my drafts for the entire year. This was originally supposed to be titled, “The 2023 guide to conversation design courses,” but here we are, mid-December and I only now summoned up the courage to jot down my thoughts on this massively intimidating subject.

Technical Review 97

Technical Review Certifications Software Review User Testing 97

The Product Coalition

AUGUST 12, 2021

Jaime DeLanghe’s secrets to bring cross-functional teams together for optimal performance Before my career in tech, I worked in food service. Restaurants showed me the ropes of what it takes for cross-functional teams to succeed, and I still draw on the same strategies as a product manager in tech.

Technical Review 148

Technical Review Leadership Software Review Construction 148