Intercom, Inc.

OCTOBER 8, 2020

Right off the bat, Kristen acknowledges that the freemium model isn’t a universal cheat code for winning sales. The beauty of the freemium model in an enterprise setting is that the supplier due diligence process is already much further along. Listen to the full episode above or check out Kristen’s key takeaways below.

Software Review 205

Software Review Enterprise Technical Review User Testing 205

The Product Coalition

FEBRUARY 5, 2021

We’re well overdue a conversation about Product Managers and technical skills. It doesn’t seem to matter how many times the industry tries to reassure newcomers that you don’t need to be a full stack software engineer to be a good Product Manager. And yet…we all seem to stay hung up on technical skills.

Technical Review 139

Technical Review Product Management Product Manager Software Review 139

Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. Well, of course, they know what a staff engineer is, but I didn’t actually know what a staff engineer was. Brian: Great.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Intercom, Inc.

APRIL 8, 2020

We’d like to share some insights from what we’ve learned so far about software delivery and operations over the past few weeks of working from home during COVID-19 , and how we as an engineering team have adjusted to this unprecedented, unpredictable situation. New situation, new processes?

Software Review 223

Software Review Customer Experience Systems Review Engineering 223

Roman Pichler

APRIL 13, 2021

This, of course, assumes that you have a validated product strategy and a realistic product roadmap in place. But if the team motivation is declining—as people are being overworked or stressed—or if the code quality is deteriorating—as bugs are accumulating and the code complexity is increasing, alarm bells should go off.

Feedback Software 261

Feedback Software Data Visualization Analytic Tools Research Software 261

Intercom, Inc.

OCTOBER 31, 2019

Therefore, coding activities may become a distraction from what is really important in your new position. Maintaining respect: When your reports see you’re willing and able to do coding work, it can help cultivate and maintain their respect in you as a manager. When should you write code? Code reviewing pull requests.

Software Review 167

Software Review Engineering Technical Review Management 167

Roman Pichler

JULY 20, 2016

Whenever you are faced with an agile, dynamic environment—be it that your product is young and is experiencing significant change or that the market is dynamic with new competitors or technologies introducing change, you should work with a goal-oriented product roadmap, sometimes also referred to as theme-based. Learn More.

Roadmap 348

Roadmap Agile Technical Review Weak Development Team 348

Product Talk

MARCH 13, 2024

“Each team has a clear mission and will have distinct product outcomes (I’m only on week three of the Defining Outcomes course, so this part is a work in progress!).” They received a lot of pushback from the engineers initially because it created complexities around code reviews, tech debt management, release processes, etc.

Research Software 318

Research Software Weak Development Team Feedback Software User Testing 318

Intercom, Inc.

AUGUST 18, 2022

You’re autonomous, your code is immaculate, and you have a deep understanding of building and shipping software. Then, four years ago, in 2018, she got a job at Algolia as a software engineer. She diligently rose through the ranks, finally growing into the individual contributor role of a staff engineer. Brian: Super.

Engineering 204

Engineering Software Review Technical Review Development Team Review 204

The Product Coalition

NOVEMBER 2, 2021

A Technical Exercise In this post, I’ll offer my idea of the sort of technical abilities expected from a product manager. But is a surprisingly small amount of materials about the technical aspect of PM work. The Product Interview?—?A This can be highly useful for hiring managers, as well as for PMs planning their roadmap.

Technical Review 139

Technical Review Analytic Tools Software Review User Testing 139

Intercom, Inc.

MARCH 10, 2022

This is where having the right tech stack comes into play. However, with the right tech stack, your team can handle even complex payment problems with ease. If you have a disgruntled shopper , the best course of action is to minimize any further frustrations. Maintain momentum by bridging your tech stacks.

Customer Experience 209

Customer Experience Technical Review User Friction Data Visualization 209

The Product Coalition

JULY 1, 2021

Tech Spikes are a useful activity for your product development team to perform when you need to explore how you are going to solve a challenging problem. This practical guide to Tech Spikes covers why you would do a tech spike, what they are, when to use them and how to run one. usually writing code?—?is

Technical Review 105

Technical Review Research Software User Testing Customer Experience 105

The Product Coalition

OCTOBER 19, 2020

Of course, the lesson here is: innovate or die. This is a well known mantra among tech CEOs, especially Facebook’s Mark Zuckerberg. To help illustrate the process, let’s say we’re an established B2B software company that makes vehicle inventory and sales products for the US automotive industry. congratulations!

Technical Review 166

Technical Review Analytic Tools Research Software Automotive 166

Product Management Lessons from the Trenches

DECEMBER 17, 2018

Fortunately, technology has been rapidly advancing and there are tools available that make this a solvable problem. This applies at web-scale of course, but also can be powerful for intra-organization search as well. Sentiment analysis is often used to review survey results from customer-service interactions, product reviews, etc.

Technical Review 30

Technical Review Feedback Software Artificial Inteligence User Testing 30

The Product Coalition

DECEMBER 23, 2021

When it comes to building financial software, the importance of great design skyrockets. With the worldwide revenue from the financial technology sector to double by 2024 , fierce competition evolves. Fintech software represents specific challenges due to diverse dynamic content, graphs, tables, and more.

Weak Development Team 175

Weak Development Team UX User Testing Technical Review 175

Intercom, Inc.

JUNE 3, 2021

There have been two seminal memos that have, in a sense, rocked the tech industry. And if you feel confident about your business post-vaccine, now is the time to carefully step on the gas (or step on the accelerator pedal if, of course, you’re driving an electric car).” And then, of course, the speculation too.

Strategy 228

Strategy Feedback Software Research Software Software Review 228

Roman Pichler

NOVEMBER 1, 2022

As its name suggests, this roadmap focuses on product goals and outcomes, such as acquiring customers, increasing engagement, and future-proofing the product by removing technical debt. This, of course, assumes that you are adequately empowered and that you have the final say on strategic product decisions.

Roadmap 337

Roadmap Weak Development Team Customer Experience Reporting Tools 337

Intercom, Inc.

OCTOBER 27, 2022

If you’re short on time, here are a few quick takeaways: If you’re starting a business, make sure you have the technical skills to build, manage, and grow your services internally. Where does your interest in SaaS and tech come from? Alex: Well, I started coding very early, when I was a teenager. None of us had technical skills.

Technical Review 118

Technical Review Software Review Systems Review Data Visualization 118

Alchemer Mobile

AUGUST 6, 2020

12 Product Management Myths | Due to its murkiness, there are a few common myths that plague product management across industries and company size. Ratings and Reviews: Where to Start and How to Win | You likely understand the importance of making a good first impression through your app’s positive ratings and reviews.

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179

The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. The first step is of course Planning, so let’s get to work. You should be able to define the project scope and goals clearly by outlining the objectives, functionalities, and features of the software.

Feedback Software 141

Feedback Software Reporting Tools Software Developers Software Development 141

Product Talk

MAY 15, 2024

In each instance, Ellen found a solution that didn’t require too much time or technical know-how to set up. This meant that they could attach information like the user ID to the Typeform page and review it as part of the responses users provided. The best way to begin is with small steps. You can submit yours here.

Product Research 299

Product Research Feedback Software Analytic Tools User Testing 299

The Product Coalition

AUGUST 12, 2021

Jaime DeLanghe’s secrets to bring cross-functional teams together for optimal performance Before my career in tech, I worked in food service. Restaurants showed me the ropes of what it takes for cross-functional teams to succeed, and I still draw on the same strategies as a product manager in tech.

Technical Review 147

Technical Review Leadership Software Review Construction 147

Product Talk

AUGUST 4, 2021

During our coaching session, we reviewed their work and iterated on it as needed. Because I worked with three sets of ten teams over the course of the year, I could look at each set as its own cohort and track progress cohort over cohort. Working with Reviewers: The First Full Manuscript Judgments. But it had another benefit.

Product Research 282

Product Research Books User Testing Research Software 282

Product Management Unpacked

NOVEMBER 2, 2021

Autonomous driving has become an area of huge interest for me, and even is the subject of my ongoing research for my Human-AI Interaction course at CMU,” he says. This race has been, indeed, a very technical and special project,” he says. Plus, I’m a big motorsports fan, so when I saw this opportunity, I couldn’t say no.

Research Software 223

Research Software Systems Review Technical Review Development 223

The Product Coalition

JANUARY 17, 2021

Before starting the task, the ethical hacker must inform software developers or hardware manufacturers. This is to understand whether there are any security vulnerabilities present in their software or hardware. Versatility & proficiency in multiple languages helps you with code injection and poisoning domains.

Reporting Tools 135

Reporting Tools Research Software Technical Review Software Review 135

Mind the Product

JUNE 7, 2019

The concept of Agile came out of frustration at the way software was delivered. As you discover new ways of doing something and change course, you’re “responding to change over following a plan”. The goal is creating more software, faster. More code does not equal more value. What is Agile Really About?

Agile 195

Agile Software Review User Testing Technical Review 195

Intercom, Inc.

JANUARY 5, 2022

If I’m about to do business with your company and your software is going to access my customers’ data, it’s my responsibility to ensure you have the proper controls in place to protect it. Our prior company was founded here in San Diego almost 10 years ago, and it was a very different tech ecosystem back then.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Mind the Product

MAY 30, 2019

In Agile software development, so-called sprint demos are a key part of every iteration, but whatever product you’re building, be it an app, a website (or even a physical product), demos can be incredibly valuable. They are able to see regular progress, and the incremental delivery of valuable working software.

Demo 179

Demo Feedback Software Technical Review Weak Development Team 179

Intercom, Inc.

JUNE 15, 2022

We had to adjust course to understand (and simplify!) Removing technical barriers within the onboarding process. These individuals weren’t technical and often didn’t have access to engineers. This didn’t align with our first prototype of Switch, which required technical skills to implement. “We

User Testing 194

User Testing Customer Experience Weak Development Team Customer Feedback 194

Alchemer Mobile

DECEMBER 7, 2022

“Should we buy this software or should we build it?” In the case of software, the dilemma becomes increasingly difficult as most enterprise companies have the resources and talent in-house to build the software. One-tap registration with Facebook), you’re already using third-party software.

Analytic Tools 130

Analytic Tools Research Software Reporting Tools Software Review 130

Alchemer Mobile

DECEMBER 7, 2022

“Should we buy this software or should we build it?” In the case of software, the dilemma becomes increasingly difficult as most enterprise companies have the resources and talent in-house to build the software. One-tap registration with Facebook), you’re already using third-party software.

Analytic Tools 130

Analytic Tools Research Software Reporting Tools Software Review 130

Userpilot

SEPTEMBER 5, 2022

Wondering how to ask for customer reviews effectively and get them to respond immediately? Customer reviews play an integral role in any SaaS company’s marketing and customer service efforts. These reviews can directly influence consumer sentiments , attract new customers, and help your product grow. Let’s dive in!

Feedback Software 85

Feedback Software Analytic Tools Research Software User Testing 85

Roman Pichler

APRIL 13, 2021

This, of course, assumes that you have a validated product strategy and a realistic product roadmap in place. But if the team motivation is declining—as people are being overworked or stressed—or if the code quality is deteriorating—as bugs are accumulating and the code complexity is increasing, alarm bells should go off.

Feedback Software 156

Feedback Software Data Visualization Analytic Tools Research Software 156

Intercom, Inc.

MAY 20, 2020

Integrations: What other tools are in their tech stack? Recently I was discussing a technical integration with a customer and we were deep into the details before I realized we were operating off different assumptions. Assuming you and your customer share the same level of technical knowledge.

Customer Experience 223

Customer Experience User Friction User Testing Technical Review 223

Product Talk

OCTOBER 18, 2023

But this is exactly what we do when we try to make our first idea match the customer need we are trying to address, within the technical constraints we encounter, while still managing to deliver the right business results. We cover all of these methods in-depth in our Identifying Hidden Assumptions course. Why do we do this?

Product Research 281

Product Research User Testing Testing Analytic Tools 281

Product Talk

JULY 17, 2024

Customers retain longer due to integration usage and satisfaction. We are recognizing that shipping software isn’t enough if that software didn’t have the impact we expected. We are recognizing that shipping software isn’t enough if that software didn’t have the impact we expected.

Product Research 293

Product Research Onboarding KPIs Data Visualization Customer Experience 293

Intercom, Inc.

DECEMBER 20, 2022

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. We learned a lot. Paul Adams: Yeah.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118