Userpilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? Many SaaS founders agree that customer insights are a key driver of product growth. After all, analyzing customer data can help you identify areas to improve upon and anticipate customer behaviors. Uncover customer behavior and preferences.

Data Visualization 88

Data Visualization Customer Experience Analytic Tools Customer Feedback 88

Userpilot

AUGUST 18, 2024

Perform market research and define your target audience A successful product strategy is built on a solid foundation of customer understanding. Thus, you must conduct thorough market research to understand who your ideal customer is and what they need. You may also adopt a prioritization framework here to help you prioritize.

Data Visualization 86

Data Visualization Strategy User Testing Product Research 86

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Feedback is only relevant vs. a goal and user context. Understand where it’s coming from.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

Userpilot

JUNE 28, 2024

Embarking on a career as a customer experience specialist involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful customer experience specialist. Let’s dive in!

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Reporting Tools 52

Userpilot

AUGUST 1, 2024

Product marketing is the process of bringing a product to market, and a well-curated product marketing strategy is key to understanding customer needs and driving adoption. TL;DR A product marketing strategy is a roadmap for how a new product will be positioned, priced, and marketed. Let’s dive in!

Research Software 87

Research Software Analytic Tools Product Marketing Product Research 87

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Feedback is only relevant vs. a goal and user context. Understand where it’s coming from.

User Testing 170

User Testing Customer Feedback Feedback Software Customer Experience 170

Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job.

Customer Experience 78

Customer Experience Analytic Tools User Testing Customer Feedback 78

The Product HQ

JUNE 20, 2024

During an interview for a data science or data product manager position, you have to face several tough questions. Sharpen those skills by taking one of PMHQ’s Product Management Courses. How do you investigate fewer users/buyers of a product? Explain why customers drop products they no longer use.

Data Visualization 52

Data Visualization User Testing Onboarding KPIs Product Research 52

Userpilot

NOVEMBER 8, 2023

To create behavioral personas in your own app, start with your existing user personas as a foundation to build from. Once you have defined your main customer segments , the next step is to analyze their path to value. Of course, having the right tooling helps. What is a user behavioral persona?

Data Visualization 80

Data Visualization Analytic Tools Research Software Customer Experience 80

Userpilot

DECEMBER 13, 2023

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.

Research Software 78

Research Software Analytic Tools Feedback Software User Testing 78

Userpilot

JUNE 26, 2024

In this article, we will outline the typical journey for software product owners, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. It’s used for tracking development tasks and sprints, delivering in-depth reporting , and customizing workflows for teams.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Reporting Tools 52

Userpilot

AUGUST 30, 2024

TL;DR Market research is the process of gathering, analyzing, and interpreting information about a target market, competitors, and customers. Its goal is to help make informed decisions about product development , marketing strategies, pricing, and customer acquisition in SaaS companies.

User Testing 71

User Testing Research Software Market Research Product Research 71

The Product HQ

MAY 10, 2024

More and more products are using more complex forms of technology to provide value to their customers. The Technical Product Management Course offered at Product HQ is a solid choice that helps you master the technical fundamentals of product development. Learning the technical aspects of product management is a tall order.

Research Software 52

Research Software Analytic Tools Customer Experience Product Management 52

Userpilot

JUNE 28, 2024

An MBA could be preferred for senior-level positions, although it is not always required. Best tools for customer experience management – Zoho Desk : Zoho Desk is a customer service platform that enables product strategists to monitor and analyze customer feedback, sentiment, and support trends.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

JULY 28, 2024

They develop strategies to reduce customer churn (the rate at which customers stop using a service) and increase customer loyalty. Being a great retention manager involves a multifaceted approach that focuses on both data-driven strategies and fostering a positive customer experience.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JULY 11, 2024

In this article, we will outline the typical journey for retention managers, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. They develop strategies to reduce customer churn (the rate at which customers stop using a service) and increase customer loyalty.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JULY 20, 2024

They develop strategies to reduce customer churn (the rate at which customers stop using a service) and increase customer loyalty. Customer retention managers rely on various tools to enhance customer satisfaction and loyalty. Their day-to-day involves a mix of strategy, analysis, and customer interaction.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Product Innovation Educators

JUNE 24, 2024

In product management, it involves understanding the needs and pain points of customers and creating products that solve their problems. Another critical aspect of Mary’s preparation was gaining a deep understanding of the product management process and the various methodologies and frameworks used in the field.

Product Management 92

Product Management Product Manager User Friction Product Research 92

Userpilot

JULY 21, 2024

TL;DR A customer experience product manager in SaaS optimizes the end-to-end customer journey. They develop strategies and features to enhance user satisfaction, engagement, and retention across the product lifecycle. A customer experience product manager in SaaS optimizes the end-to-end customer journey.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JULY 21, 2024

They develop strategies to reduce customer churn (the rate at which customers stop using a service) and increase customer loyalty. A retention manager is responsible for reducing customer or employee turnover and fostering loyalty. Their day-to-day involves a mix of strategy, analysis, and customer interaction.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JULY 14, 2024

In this article, we will outline the typical journey for CX product managers, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. TL;DR A customer experience product manager in SaaS optimizes the end-to-end customer journey. Without further ado, let’s get into it!

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Research Software 52

Userpilot

JUNE 20, 2023

In Step 4, you seek customer insights and run experiments to assess user interest. Popular validation techniques include online surveys , user interviews and focus groups, and fake door tests. Once you launch the MVP, you can use product usage data and customer feedback to inform further iterations.

User Testing 77

User Testing Product Research Feedback Software Customer Feedback 77

The Product Coalition

NOVEMBER 9, 2020

We got access to work completed by Andrew Chen & Brian Balfour , took a few courses from the Reforge series and started developing our growth loops. Analysis first- Best ideas come from a good understanding of the business and the customers. Not being too sure what a growth team was, we started anyway.

Development Team Review 104

Development Team Review Weak Development Team Customer Experience Data Visualization 104

The Product HQ

APRIL 20, 2024

This stage requires a high level of empathy from product leaders to identify the challenges that their users face as well as possible, lucrative solutions that work despite the complexities of their customer segment and market. With those prototypes, they then proceed to build the product using the strategy and plan as a guide.

Research Software 52

Research Software Feedback Software Analytic Tools Customer Experience 52

Userpilot

AUGUST 10, 2023

Behavioral targeting and automation is a rapidly evolving space that brings several key benefits: to name a few, you can boost customer engagement, drive loyalty , and increase retention. This helps because it’s a way of directly appealing to customers based on where they’re at in a journey (i.e. Drive customer loyalty.

Analytic Tools 77

Analytic Tools Marketing Feedback Software Product Marketing 77

Userpilot

NOVEMBER 21, 2023

Product launch checklists help align the efforts of all team members, enhance quality assurance, help mitigate risks, enable the evaluation of the launch, and help you deliver a better customer experience. Brainstorm ideas on how to solve customer problems in an innovative way and validate them. Customer interview template.

Product launches 78

Product launches User Testing Product Research Analytic Tools 78

Userpilot

OCTOBER 25, 2022

Product managers conduct primary and secondary market and customer research to find the target market and identify opportunities that existing products don’t satisfy. Market research, differentiation, and positioning are necessary to prepare for the product launch. Measuring user sentiment with NPS surveys is easy.

Product Research 81

Product Research User Testing Customer Feedback Research Software 81

Userpilot

SEPTEMBER 18, 2024

In this article, we’ll dig deeper into the AARRR framework and the relevant metrics associated with each stage. What is the AARRR metrics framework? AARRR, also known as pirate metrics , is a framework companies use to drive product growth. AARRR metrics framework background: Who created it and why? AARRR framework.

Onboarding KPIs 84

Onboarding KPIs Framework Data Visualization Analytic Tools 84

Userpilot

MARCH 8, 2022

The book described the common tendency for organizations to focus on features instead of delivering true value for the users, and discussed: How not to turn into a feature factory. An iterative product framework for identifying and pursuing the right opportunities to create value. Your users will thank you one day.

Technical Advisors 105

Technical Advisors Product Research Analytic Tools User Testing 105

Userpilot

FEBRUARY 24, 2023

TL;DR Feedback loops consist of actions that involve collecting feedback and acting on it to solve customer pain points and add value to the product. Positive feedback loops confirm you’re doing the right thing while negative feedback loops are a chance to solve issues and improve the user experience.

Product Research 89

Product Research Feedback Loop Feedback Software User Testing 89

Userpilot

SEPTEMBER 29, 2023

They'll choose the development framework you use, conduct software development activities (i.e. Product design team: Your user-centered design experts will gather early feedback about product concepts and help solve an existing customer problem. Your MVP should tackle your user's main pain points.

User Testing 86

User Testing Feedback Software Research Software Product Research 86

UX Studio: Product Management

JULY 29, 2021

Of course, the amount of choices you have depends on the boundaries of your imagination, but let’s break them down into three big categories: working for a big company, working for a startup, and going freelance. Especially as you progress towards more influential positions. Let’s envision your UX career for a moment.

Research Software 110

Research Software User Testing Product Research UX 110

Userpilot

AUGUST 21, 2023

Looking for the right answers can give you a deeper understanding of how well applicants understand the product management role and whether or not they’re the ideal fit for the position. Can you talk to me about how your background has prepared you for this position? Explain your prioritization framework. Leadership.

User Testing 74

User Testing Research Software Feedback Software Product Research 74

Userpilot

JUNE 19, 2023

To conduct user flow analysis in your own product, there’s a handy framework to work from. Of course, none of this is possible without the right tool for the job. User journeys are a much broader term, representing a holistic view of the complete customer experience (i.e., What is a user flow analysis?

Data Visualization 78

Data Visualization Analytic Tools User Testing Customer Experience 78

Userpilot

OCTOBER 27, 2022

How can it help product managers build products that drive value for their customers? Iterative development and testing are one of the key principles of Agile software development frameworks. This is the reason why in Agile frameworks like Scrum, software development and testing happen in parallel. What is iterative testing?

User Testing 92

User Testing Product Research Feedback Software Testing 92

PMLesson's Ace the PM Interview

FEBRUARY 7, 2022

Talk to Users & Customers ?? Your First 30, 60, 90 Days as a PM Checklist Common Mistakes Made in Early Days as a PM Talk to Users & Customers: Understand Their Pain Points Abstract by Oleg Shcherba Your first order of business as a new product manager should be talking to customers!

User Testing 52

User Testing Onboarding KPIs User Friction Weak Development Team 52

ProductPlan

SEPTEMBER 10, 2021

As we get more comfortable, we keep doing it to get the same positive outcome. Of course, we build habits in every aspect of our life. You need to trust that you’re staying on course toward that idealized version of yourself. Using too many (or too few) prioritization frameworks. This isn’t the best use of your time.

Weak Development Team 52

Weak Development Team Roadmap Development Framework 52