The Product Guy

AUGUST 13, 2020

Now there are more and more resources, like blogs, books, online courses and even training programs for Product Management. Are reading articles, taking online courses, watching videos and participating training program enough to make one a good product manager? More About The Product Mentor. Better Decisions. Better Products.

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Product Management Product Manager Research Software Feedback Software 407

Melissa Perri

JANUARY 4, 2020

2019: "Duh, of course I want my people talking to customers. As more enterprises turn digital, this will become a stronger need for them. With Scrum came the POs, and with the new POs, came the interest for real Product Management. -- 2013: "My ppl are not allowed to talk to customers. It is too risky. We will get sued.

User Testing 386

User Testing Data Visualization Research Software Feedback Software 386

Userpilot

MAY 28, 2024

We’ll also delve into her popular courses that have had a profound impact on product professionals. Teresa has coached hundreds of teams across various industries, from early-stage startups to large global enterprises. In this blog, we’ll explore her background and the journey that shaped her insights. Who is Teresa Torres?

Data Visualization 104

Data Visualization Product Research Books Feedback Software 104

The Product Guy

MAY 21, 2020

Sure, there are books, online courses, and blogs which can help, and they do. The Product Mentor is a program designed to pair Product Management Mentors and Mentees around the World, across all industries, from start-up to enterprise, guided by the fundamental goals…. Plus, I had no one to ask advice from. Better Decisions.

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Product Management Product Manager Management Management 468

Product Talk

JANUARY 3, 2024

Can a single course change your career trajectory? Can a single course change your career trajectory? While he’s worked in a range of roles and companies, he describes his focus as building enterprise applications for some of the largest companies. This might sound simple, but in reality it took a lot of time and effort.

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Product Research Customer Experience Research Software Reporting Tools 267

Intercom, Inc.

FEBRUARY 6, 2020

Seeing a real demand for business courses in their consumer marketplace, the team identified an opening in the market to disrupt corporate training and hypothesized that employers would be more than willing to pay. When Yvonne joined in 2016, the business unit consisted of just 10 people across product, engineering, sales, and marketing.

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Feedback Software Analytic Tools Research Software Data Visualization 243

Product Talk

MAY 13, 2020

We will sell into new customer segments (from SMBs to Enterprises or from parents to grandparents). I’m excited to announce that I’ve partnered with Teresa to launch and teach a new Product Talk course… Defining Product Outcomes. The course begins on July 10. We know product people have busy schedules.

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Product Research User Testing Customer Experience Feedback Software 360

The Product Guy

APRIL 21, 2019

Of course, some customers might not be satisfied by the products offered on the traditional menu or catalog so product managers need to cater to these customers by offering a secret product menu. More About The Product Mentor. Better Decisions. Better Products. Better Product People. Conducting regular 1-on-1 mentor-mentee chats.

Data Visualization 378

Data Visualization User Testing Customer Experience Product Research 378

The Product Guy

JULY 2, 2020

I’m going to talk about three areas where I have learned the importance of this and how it has helped me over the course of being a mentee in this program, and how it had a big impact on making progress on my personal OKR of being a more well-rounded product manager. More About The Product Mentor. Better Decisions. Better Products.

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User Testing Product Research Customer Experience Data Visualization 451

The Product Guy

APRIL 9, 2019

For example, the proto-strategy is what “I” believed to be the strategy to a scoped challenge, which of course, should never be treated as THE strategy until multiple rounds of testing. His experience includes software development, program management, and product management ranging from enterprise B2B to consumer-facing media software.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

Gainsight

APRIL 28, 2022

Let me start with a statement that might seem far-fetched: enterprise customer success organizations looking to optimize and scale as they mature can learn a lot from the best practices of Grammy-award winning R&B supergroup Silk Sonic. . You simply cannot scale as an enterprise company with tools built to do other things.

Reporting Tools 98

Reporting Tools Enterprise Data Visualization Customer Experience 98

The Product Guy

APRIL 23, 2020

I asked for more work product people usually handle, I read books about technology, about the role, purchased online courses and bootcamps — anything, to inform me what I was up against and what were the skills I need to get into the role and to excel when I got there. And from then on, I wanted to learn more. Better Decisions.

Feedback Software 356

Feedback Software Product Research Customer Feedback Customer Experience 356

Roman Pichler

SEPTEMBER 2, 2020

This approach accelerates learning and it avoids failing late when there are less options to change course. Unsurprisingly, it pretty much bombed, which resulted in the company losing significant market share and people leaving the enterprise.

Healthcare 76

Healthcare Roadmap Product Strategy Strategy 76

Userpilot

SEPTEMBER 5, 2022

Whether you’re looking to train your team to engage customers or make a career leap as a customer success manager (CSM), different types of customer success courses and certifications are the closest to the formal education you can get. How to get a job in customer success course, by Practical CSM. Mapping the customer success journey.

User Testing 98

User Testing Customer Experience Customer Feedback Certifications 98

The Product Guy

JULY 2, 2017

A pivot is a “structured course correction designed to test a new fundamental hypothesis about the product, strategy, and engine of growth.” ” [1. Is there another target audience that is better satisfied with the product you have? Better Decisions. Better Products. Better Product People.

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User Testing Product Research Customer Experience Analytic Tools 295

The Product Guy

JANUARY 8, 2019

Our story is not unique, of course. The Product Mentor is a program designed to pair Product Management Mentors and Mentees around the World, across all industries, from start-up to enterprise, guided by the fundamental goals…. The problem was that in doing so we stopped satisfying any single problem superbly. Better Decisions.

Product Research 354

Product Research Customer Experience Weak Development Team Agile 354

The Product Guy

AUGUST 15, 2019

Though I had taken some programming courses, I didn’t have a full grasp of how complicated a product could be until partaking in all of the discussions behind a feature. The better these go, the better the relationships between the teams. Plus, the development itself will be much smoother! More About The Product Mentor. Better Decisions.

Product Management 354

Product Management Product Manager Software Review Management 354

Roman Pichler

JULY 5, 2022

As the head of product, you play a key part in developing the people on your team, creating an environment that helps them succeed, and improving the effectiveness of the product management function in the enterprise. [2]. You might achieve this by mentoring and coaching the individuals as well as recommending suitable training courses.

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Product Research Leadership Feedback Software Roadmap 331

The Product Guy

JUNE 4, 2020

Approaching with intentionality and knowing what you want to take away from a meeting can greatly change the course of it. The Product Mentor is a program designed to pair Product Management Mentors and Mentees around the World, across all industries, from start-up to enterprise, guided by the fundamental goals…. Better Decisions.

Framework 319

Framework User Testing Customer Experience Product Management 319

Product Innovation Educators

SEPTEMBER 23, 2024

Previously, Greg was the CEO and a Board Member of Sopheon (LON: SPE), a leader in enterprise innovation and product management software and services, where he successfully led the company to a private equity exit. He has raised over $73 million in venture capital and has been actively involved in more than seventeen mergers and acquisitions.

Healthcare 321

Healthcare Leadership Strategy Startups 321

Product Management Unpacked

SEPTEMBER 29, 2021

I have spent 30 years in the enterprise software space, as a founder, entrepreneur, investor and board member. I have also had the pleasure of teaching a number of graduate courses in the MSPM program where I got to know the students well. Why the MS in Product Management degree? Brian Nejmeh is the President of INSTEP, Inc.,

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Product Management Product Manager Product Research Management 217

Product Talk

APRIL 21, 2021

And when we think about growth, if you work in a B2B context, I’m guessing that your company is really focused on landing large enterprise clients. The challenge is if all of us in the B2B space focus on enterprise clients, who’s building software for the mom and pop businesses? It’s the biggest return on investment.

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Product Research User Testing Research Software Analytic Tools 325

The Product Guy

NOVEMBER 21, 2018

Get permission first of course. The Product Mentor is a program designed to pair Product Management Mentors and Mentees around the World, across all industries, from start-up to enterprise, guided by the fundamental goals…. Keep tabs : Record sessions so you don’t have to feverishly take notes. More About The Product Mentor.

User Testing 348

User Testing Customer Experience Customer Feedback Product Research 348

Intercom, Inc.

APRIL 26, 2018

Of course, we have some bad habits that we can learn to break through. But the line of demarcation is not necessarily enterprise or consumer web. The exact same four steps of trigger, action, reward and investment apply to the enterprise as well. Of course, the problem is that you are competing tooth and nail.

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User Testing Research Software Product Research Weak Development Team 223

Intercom, Inc.

APRIL 6, 2022

For fast-growing and enterprise organizations, the ability to personalize customer communication in a way that’s scalable is business critical. In the last four years, Wayne and his team have experienced first-hand what it’s like to transition from a small startup to an enterprise organization.

Customer Experience 230

Customer Experience User Testing Customer Feedback Customer Communications 230

Lenny Rachitsky

MARCH 30, 2025

The clear warning signs that your current development process is failing before it’s too late to change course. Proven strategies to implement Shape Up methods, whether you’re working in a startup or enterprise environment.

Startups 70

Startups User Testing B2B Engineering 70

The Product Coalition

DECEMBER 13, 2021

The below image is a simple framework but it is a growth platform that helps in setting up startups, mid-size or even big enterprises. In due course, the startups need to invest a good amount of time in organizing the strategy and roadmap to track the product performance to get an early product-market fit and scalability.

Framework 170

Framework Startups User Testing Onboarding KPIs 170

The Product Guy

NOVEMBER 13, 2018

For product managers, stress is par for the course. The Product Mentor is a program designed to pair Product Management Mentors and Mentees around the World, across all industries, from start-up to enterprise, guided by the fundamental goals…. Identifying this pattern can help you strategically plan out your day. Handling Stress.

Customer Experience 312

Customer Experience Product Management Product Manager Data Visualization 312

Product Innovation Educators

NOVEMBER 7, 2022

We wanted to make it easy for new yoga instructors who don’t have a lot of courses to come into the platform. Big enterprises buy differently from individuals. Giving sales people parameters, a great starting point, and good value story are the key ways of winning the enterprise. [17:35] 17:35] What are you 5Q questions?

B2B 237

B2B User Testing Customer Experience Banking 237

Intercom, Inc.

OCTOBER 16, 2019

“Think of pricing along a continuum with self-service pricing at one end and enterprise at the other” As you scale and evolve your business, there are a few key questions to ask as you determine your pricing strategy: Do you anchor off competitors (if any exist) or substitutes? Enterprise Level ($100,000 +).

Strategy 195

Strategy Customer Experience Inbound User Testing 195

The Product Guy

AUGUST 13, 2018

Of course we do not have the domain expertise those working in the other department have, and maybe that’s a good reason for them to define their own requirements. Is it arrogant to think we have the ability to do that? More About The Product Mentor. Better Decisions. Better Products. Better Product People.

Technical Review 231

Technical Review Product Management Product Manager Management 231

The Product Guy

JUNE 11, 2018

Of course we had internal discussion about this situation in my team. The Product Mentor is a program designed to pair Product Management Mentors and Mentees around the World, across all industries, from start-up to enterprise, guided by the fundamental goals…. More About The Product Mentor. Better Decisions. Better Products.

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Weak Development Team User Testing Product Management Product Manager 244

Alchemer Mobile

JANUARY 30, 2020

In order to make the decision, enterprise teams typically answer three primary questions during their buying journey: Why should we change? The most recent change in enterprise VoC is the addition of “emotion data” to help brands go beyond traditional customer sentiment channels. What are our options for changing?

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Reporting Tools Technology Data Visualization Customer Experience 173

The Product Guy

JUNE 25, 2018

You will encounter numerous escalation, blocker, and air cover situations throughout the course of working on projects in product management, especially when a manager is accountable for the end result and the direct report is doing much of the heavy lifting and nitty-gritty work. More About The Product Mentor. Better Decisions.

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Product Management Product Manager Reporting Tools Technical Review 300

The Secret PM Handbook

APRIL 11, 2017

It’s well known that “cost plus” pricing doesn’t work for enterprise software. Of course, the customer cares zero, not one iota, NOTHING, about your problems with making money. How much does it cost to make your product? How much do you have to sell it for to make money? They say “Sell it for more than that.”.

Customer Experience 199

Customer Experience User Testing Customer Feedback Feedback Software 199

The Product Coalition

JUNE 17, 2021

You can start with the most basic courses to get familiar with Java syntax, core concepts, continuing with databases, and your stack of choice up to very advanced chapters. Two major stack options for Java are Spring Framework and Java Enterprise Edition (JavaEE). Nothing odd, just essential learning and support from top level experts.

Development 144

Development Data Visualization User Testing Framework 144

The Product Coalition

MAY 19, 2022

Once the product-based revenue potential is rolled up across the portfolio, an enterprise number emerges to share with leadership. Of course, that product-driven revenue potential will be negotiated with leadership. Roll up the opportunity roadmaps across the enterprise to understand revenue potential.

User Testing 139

User Testing Product Research Leadership Customer Experience 139